Hy Cite Enterprises

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I accept, but I'm very unhappy with their response. Very poor quality product and costumer service. Yes, I can have the blender replaced during these 7 years due to the warranty, but what's going to happen after it expires! $1000 will end up in the trash eventually. One day they will will pay
Regards,
[redacted]

In review of the complaint received by [redacted], Ms. [redacted]’s account went into default and was sent to Collections for non-payment on March 31, 2016. In her complaint, Ms. [redacted] admits that she changed her phone number and never informed us of that change so we were never able to contact her...

to discuss her account. Monthly statements were sent to the address on the account informing her of the past due payments and defaulting on the loan. Attached are the last four statements that were mailed to Ms. [redacted]. The loan was opened back in February 2015 and since then, 9 automatic payments have declined. Since the account was sent to Collections for non payment, the Independent Distributor, [redacted], has the right to try to collect on the account. We do not nor have we ever instructed the Independent Distributor to contact Ms. [redacted] to make any collection efforts for the past due balance on the account. Should Ms. [redacted] want to clear up her outstanding balance, she will need to deal directly with the Independent Distributor [redacted] to do so. Should you have any additional questions or concerns, please do not hesitate to let us know.   [redacted] Assistant Manager Customer Care Department

In order for us to determine if financing could be extended for the purchase Ms. [redacted] signed, a hard inquiry needed to be run. By Ms. [redacted] signing the credit application, she provided us her permission to do so. The hard inquiry cannot be removed from Ms. [redacted]’s credit report, we have a signed credit application by Ms. [redacted] giving us her permission to run her credit report for the purpose to extend financing.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please let me know when I will be receiving the UPS labels and how they will be sent.
Regards,
[redacted]

In review of the complaint received by Ms. [redacted], the water filter that was received was dirty and without the large carbon cartridge. The other cartridges that were received were very dirty. The last time that we show that replacement cartridges were ordered for Ms. [redacted]’s filter were back...

in January 2012. Since there appears to be no recent replacement cartridges that have been ordered, the cartridges in the filter are past their time and out of warranty. We will be glad to return the filter back to Ms. [redacted] as is since there is nothing wrong with it. The 15 year warranty only covers the unit itself and not the cartridges. The cartridges have a 90 day warranty and since the cartridges that were in the filter when it was received by our warehouse were old and very dirty, they are no longer covered under the 90 day warranty period. Ms. [redacted] will need to pay for replacement cartridges and that can be done by speaking to our Customer Service Department. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
Arthur Diaz
Assistant Manager
Customer Care Department

In review of the complaint received by [redacted], Mr. [redacted] was explained our cancellation policy which is listed on the sales order that he signed on December 2, 2014. The cancellation policy states that the customer can cancel their order prior to midnight of the third business day after signing...

the order. Since that timeframe has passed, the account is no longer eligible for cancellation. The water filter comes with a 15 year warranty to be free of defects in workmanship. If Mr. [redacted]’s water filter is still not working properly, it will need to be sent back to us for inspection under the warranty and repaired or replaced as needed. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
[redacted]
Customer Care Department

The cookware that Ms. [redacted] purchased is cookware that Hy Cite Enterprises has no dealings with other than extending financing for. Any and all issues concerning the cookware will need to be brought up with the Independent Distributor’s office. They can be reached at ###-###-####. Based on the cancellation policy that is on the sales order, which Ms. [redacted] signed on January 11, 2017, the order may be cancelled prior to midnight of the third business day after the date the order was signed. Since that timeframe has passed, the account is no longer eligible for cancellation.

In review of the
complaint received by [redacted], the account in question is under the
name of [redacted] and per notes on the account, Mrs. [redacted] came to
a resolution with the Independent Distributor and will keep the merchandise. Should you have any additional questions or...

concerns,
please do not hesitate to contact us.[redacted]Assistant ManagerCustomer Care Department

In review of the
complaint received by [redacted], we have a sales order that was signed on
January 20, 2015 and per the Notice of Cancellation that is listed on the sales
order, the order was only eligible for cancellation prior to midnight of the
third business day after the order was...

signed. Since that timeframe has passed,
the account is no longer eligible for cancellation. If Ms. [redacted] feels that
the merchandise is defective, we will stand behind the 50 year warranty that
comes with the cookware and have the merchandise inspected and if the merchandise
is defective, we will replace it at no additional cost. However, the
cancellation of the order is no longer an option. Should you have any additional questions or concerns,
please do not hesitate to contact us.[redacted]Customer Care Department

In review of the complaint received by [redacted], we received a sales order signed and dated by Ms. [redacted] on May 28, 2017, please see attached. On the sales order is the notice of cancellation that states that the customer may cancel the order prior to midnight of the third business day after...

the order was signed. Since that timeframe has passed, the account is no longer eligible for cancellation. Ms. [redacted] called us on June 5, 2017 requesting to cancel the order and it was explained to her that she was no longer with the allotted timeframe for us to accept the cancellation and she will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to contact us.   [redacted] Assistant Manager             Customer Care Department

In review of the complaint received by [redacted], we show that Mr. [redacted]’s account is currently past due 3 payments and is in jeopardy of having his account reported as a Collections account to the credit bureaus for non-payment. If Mr. [redacted] is in need of warranty service on his cookware, he...

will first need to bring is account current and then contact our Customer Service Department for warranty assistance. Should you have any additional questions or concerns, please do not hesitate to contact us.   [redacted] Assistant Manager             Customer Care Department

By Ms. [redacted] signing the sales order, she was in agreement to the cancellation policy that appears on the sales order. If Ms. [redacted] is not getting a response from the salesperson, Ms. [redacted] can contact the Territory Director, [redacted] at ###-###-####, to bring up any issues.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Edmund (& Karen) [redacted]

In review of the complaint received by [redacted], we have a sales order that was signed by [redacted] and [redacted] on April 3, 2016. In review of their account, we see that as of July 31, 2017 the account has been reported as Collections Account to the three major credit bureaus for...

non-payment. The last payment that was made to the account was back on January 20, 2017. Since the account has been reported as a Collections Account, Hy Cite Enterprises will no longer be calling Mr. [redacted] nor Ms. [redacted] to try to collect on the account. Should you have any additional questions or concerns, please do not hesitate to contact us.   [redacted]
Assistant Manager             Customer Care Department

By signing the credit application in the state of [redacted], which was the state of residency at the time the credit application was signed, charging a $25 late fee per incident would be correct. The offer that was extended to Mrs. [redacted] that if she made 3 consecutive payments the $125 in late fees would be reversed which is for all the late fees that have accrued to the account since the account was established. This is a onetime courtesy offer that is being extended to Mrs. [redacted] as a gesture to Customer Service. The late fees that have been applied to the account since it was established are as follows:   $25 late payment fee posted on 1/21/16$25 late payment fee posted on 3/6/16$25 late payment fee posted on 4/6/16$25 late payment fee posted on 10/5/16$25 late payment fee posted on 11/5/16 The Customer Care Department Manager, Carolyn Ward, has already provided to Mrs. [redacted] the contact information for our Legal Department, see below:  The account is no longer eligible for cancellation, per the notice of cancellation on the sales order that was signed by Mrs. [redacted] on October 28, 2015, it states that the order is eligible for cancellation prior to midnight of the third business day after the order was signed, see below:

In review of the complaint received by [redacted], we have a sales order and credit application dated February 25, 2017. Enclosed is a payment history showing when payments were posted to the account along with their respective dollar amounts. On the sales order, Ms. [redacted] requested for automatic...

payments to be set up with a Visa card ending in 5817, those payments were setup accordingly. The first payment that posted to the account on 2/28/17 for $110 was for the initial down payment with a Visa card ending in 5817. The next payment of $48 posted on 4/19/17, was submitted by Ms. [redacted] via the Web Portal with a Visa ending in 8918. The first automatic payment posted on 4/20/17 for $48 with a Visa ending in 5817. On 5/20/17, we attempted the next automatic payment for $48 with the Visa ending in 5817 but that transaction came back as declined, reason given was that the card was reported stolen. On 5/25/17 Ms. [redacted] made a payment via the Web Portal for $2383.36 using a Visa ending in 8918 which would have paid the account in full, however, on 6/2/17, we received a dispute from Ms. [redacted]’s credit card company for the 4/20/17 $48 transaction that was done with the Visa ending in 5817. The $48 were added back to Ms. [redacted]’s account due to the credit card dispute that we received. On 6/26/17, Ms. [redacted] made the final $48 payment via the Web Portal using a Visa ending in 8918. Should Ms. [redacted] require warranty assistance, she will need to contact our Customer Service Department and they will be more than willing to assist her. Should you have any additional questions or concerns, please do not hesitate to contact us.   [redacted]
Assistant Manager             Customer Care Department

In review of the complaint received by Ms. [redacted], we have an order under the name of [redacted] and [redacted]. In review of this account we see that there was cookware and cutlery that was to be sent. The cookware that was purchased is not cookware that we ship or offer any warranty on. Our...

responsible merchandise to ship was the cutlery set which was delivered and confirmed. The cookware was shipped from another company that we have no responsibilities to. The Independent Distributor’s office was working with Mr. [redacted] and Ms. [redacted] to have the replacement cookware sent to them, Hy Cite Enterprises has no dealings with the cook[redacted] other than provide the financing for it. Since Mr. [redacted] and Ms. [redacted] defaulted on the loan for non-payment, the account was reported as a Collections account to three major credit agencies. Since the loan was defaulted on, it will remain reported as such until the outstanding balance has been satisfied. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
[redacted]
Customer Care Department

In review of the complaint received by [redacted], we have reviewed their account, and the order that Ms. [redacted] mentions where the $1000 was not applied to the account, attached is the sales order where is shows that the $1000 was applied to the order. In review of the account, on June 30,...

2016, the account was reported as a Collections account to the 3 major credit bureaus. Since the account has been reported as a Collections account, Ms. [redacted] will be responsible for the account and any accrued balances. Should you have any additional questions or concerns, please do not hesitate to let us know.   [redacted] Assistant Manager Customer Care Department

The call that Mr. [redacted] has provided is dated May 18, 2015. Our Verifications Department called him on his cell number at 10:14 on May 19, 2015 and he verified the order as being correct. On the verifications call that was done with Mr. [redacted] on May 19th, there was no indication that he requested the cancellation of the order or that he had been trying to contact the salesperson to cancel the order. Since there was no indication that Mr. [redacted] wanted to cancel the order, the order was approved and shipped. Since the timeframe to cancel the order has passed, the merchandise can no longer be returned nor the order be cancelled.

In review of the complaint received by Mrs. [redacted], we have spoken to Mrs. [redacted] on several occasions and have explained that the filter is functioning as it should. Mrs. [redacted] called us on April 9th and indicated that the lights on the filter were indicating red, which means that the cartridge needs...

replacing. The cartridges for the FP6000 water filter work more efficient that the [redacted] cartridges which therefore capture more impurities from the water therefore needing to be replaced more often than the [redacted] cartridges. Unfortunately, the [redacted] is no longer a unit that is available to send to customers. The only comparable filter would be the FP6000 that Mrs. [redacted] already has. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
[redacted]
Customer Care Department