Hyundai Motor America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The company mailed me a check and I have deposited, so this dispute is resolvedThank you so much for your intervention and assistance Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Request HMA review [redacted] and this email from [redacted] :We are not charging for the CarPlay updateCertain Sonatas will require a navigation map update to integrate with the smartphone softwareCustomers who have not already done so will need to purchase a standard map updateOnce you have the right map software installed in the car, CarPlay and Android Auto are freeWe will announce impacted models and special map update pricing at a later date.Hyundai.jpg [redacted] Manager, Connected Care Publicity Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have already had the car in the garage again, this time for some sort of transmission issueWhen I put the pedal to the floor to accelerate quickly, the engine downshifted and revved high, but it acted like the transmission was slippingIt didn't actually accelerateI replicated this several times and then drove it to the service centerWhen they went to work on it the next day, they indicated they could not replicate the issue, and that no codes were savedFantastic....So, now I have a car that has been torn apart, and had major parts replaced, the transmission has an intermittent issue that causes it to slip, but isn't being recorded, at miles, I've had to take the vehicle to the service center on separate occasions, I've lost time on my day tag, I've lost time on my Bluelink service, and the value of my car has plummeted below that of a normal, well functioning vehicle that was purchased new, due to the repairs and issues I have experienced already The 2nd time I had the vehicle in the garage is not on the service recordI drove it to the service department because it smelled like burning plasticThe service department indicated this was typical and should go away after the first miles or soThe smell is still there The offer in no way equals the loss of value of the vehicle due to issues, combined with the loss of value of the tag and Bluelink service, along with the time I've had to spend away from work and family, dealing with these issues.Regards, [redacted] ***

Hyundai Motor America has reviewed Customer Complaint # [redacted] , and has prepared the following in response: Hyundai Motor America is sorry to hear about this customer’s experience with his SonataHudson Hyundai is currently addressing the concern by replacing the long block engine assembly, and will notify the customer as soon as this repair is complete.In the interest of goodwill and customer satisfaction, Hyundai Motor America would like to offer the customer reimbursement in the amount of one car paymentA representative will contact the customer and facilitate this goodwill offerThank you for the opportunity to respond to this claimHyundai Motor America Consumer Affairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegardless of age the car has only 50,miles on it and the crank bearings are shelling out (large) shavingsThe company seems to find a easy answer due to age however this is not an acceptable answer unless they've decided that their engines are only good for 50k milesI feel they should partner with me to resolve this catastrophe major failure, atleast half the cost or at least somethingThis is my Hyundai and will be the very last if they leave me to suffer this costly repair Regards, [redacted]

A Hyundai Motor America representative has continued to work directly with the consumer in regards to their concernThat representative has issued two reimbursement checks, one for the amount of two months car payments, and one for the cost of the consumer's rental carThat representative has worked diligently to ensure that these checks have been expedited via FedEx, and are due to be delivered to the consumer on Monday, June 27th, Thank you for the opportunity to respond to this claim

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have contacted the Dealership where the engine is being replaced and repaired are being made The dealership is hoping to have vehicle ready for the customer to pick up on Monday 02/or Tuesday 02/ It should also be noted that the customer damaged a loaner vehicle and is responsible for the expenses to repair that loaner [redacted] declines to offer assistance towards the damage repair of the loaner vehicle

HMA has reviewed the customer's concern in details directly with the customerCustomer states the vehicle was taken to the dealer in regarding the current oil leak concernCustomer provided repair orders, but none of the repairs orders shows the concern reported or documents.Customer vehicle is now years out of warranty by time and over the milesHMA is not able to provide any assistance at this time Customer has been made aware of the decision, vehicle is out of warranty

Hyundai Motor America ("HMA") apologized for the circumstances that prompted the customer's contact Reached out to customer to obtain further details of the concern and offered to provide inspection/diagnosis with a service rental at customer’s preferred dealership, Romero Hyundai /> The Service Manager at Romero Hyundai provided a confirmation and scheduled a service appointment for Tuesday, 10/ Western Region Consumer Affairs

A representative form Hyundai Motor America's Customer Connect Center has contacted the customer to discuss the case, and will issue a reimbursement check upon receipt of necessary documentationThank you for the opportunity to respond to this claimHyundai Motor AmericaConsumer Affairs

July 24, BBServing San Diego Viewridge Ave # San Diego CA 858-496- Case# [redacted] Hyundai Motor America has prepared the following as our response to Claim 9933560; In recognition of the consumer's inconvenience while using Roadside Assistance, Hyundai Motor America offered a service coupon of $to be used at McCafferty Hyundai, the consumer's servicing dealer·The consumer accepted this offer of goodwill and acknowledged receipt of the service coupon in an email dated 5/28/ Thank you for the opportunity to respond Hyundai Motor Amarlca Consumer Affairs

Re: Complaint ID [redacted] In response to the consumer’s request for additional information: the information can be faxed to [redacted] or email: [redacted] The requested copies: • the paid receipt from the Independent Repair Facility • the completed invoice from a Hyundai dealer for re-inspection • recent vehicle registration Thank you for your consideration of our offer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The vehicle was vandalized, not damaged by meI demand an apology for saying it was something I damagedThat is untrue and not the facts that were discussed between [redacted] and myselfYou don't have to rude about the situation especially when you have had my vehicle for months without any compensation and priority set when my engine wss delayed timesDo I have to again, mention that I was never given a heads up on these delays until I call [redacted] to come pick up the vehicle on the dateS I was told it would be ready on? Regards, [redacted]

Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Tell us why here...Please see the attached sales documents in which the customer did NOT pay tax during the purchase of the vehicle ON page # 3, line # the custoemr initialed acknowledgement that no taxes were paid at the time of vehicle purchase The custoemr needs to address his concerns with the states DMV or the selling dealership This is not a warranty issue The custoerms concern is based on the sale/purchase of the vehicle and is a contract between the custoemr and dealership

I looked into the case and as of 8/the case manager did speak with the customer over the phone We acknowledged the customer concerns and offered reimbursement for the disputed amountThe customer was happy we called and did not expect to be reimbursed, good news A check was processed for reimbursement in the amount of $as sited below and is currently under review for approval (which we will approve) Please feel free to contact me back with any questions, happy to help! Respectfully, [redacted] Representative, National Customer Care

I currently own a Hyundai Sonata with 54K on itThe engine blew up in October of The vehicle is under warranty however my car is still in the shop with NO ETA of when it may be done! The dealership tells me the parts are not availableAfter many attempts of contact Hyundai Motor America they are telling me there is nothing they can do! They wont even pay for a rental car! And they will always promise to call back with hours and I will always have to call themI have been with out my car for over months now! This company is a JOKE I would never recommend anyone to purchase a vehicle that is a HyundaiThey have multiple recalls on the vehicle and then do not even care to take take of there paying customers when they product has a serious problem! I WILL NEVER OWN A HYUNDAI AGAIN! Anyone that I know will understand the problems that I have gone through! Months and still waiting with no ETA is unacceptable! I just want them to buy the car back so I can be done with all of this

Hyundai Motor America has prepared the following as our response to your claim # [redacted] regarding reimbursement for the Blue Link subscription for your Hyundai Sonata Upon further investigation, we have confirmed that your subscription has been cancelledWe have also verified that the following refund payments have been sent to you:11/29/- $99.0012/3/- $19.3112/6/- $For a total refund of $ This should bring this matter to conclusion We sincerely apologize for any difficulties you have experienced through the cancelation processHyundai Motor America – Consumer Affairs

TO: Revdex.com serving San Diego, Orange and Imperial Counties Viewridge Avenue, Suite San Diego, CA 92123- ATTENTION: [redacted] ***, Dispute and Information Analyst RE: Case# [redacted] CUSTOMER INFO: [redacted] [redacted] E-mail: ***.***@gmail.com Dear Ms***: Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact HMA contacted the customer and the customer stated their concerns with their vehicle were: peeling paint and paint chips on the front bumper, a pulley bearing noise, the brake lamp switch was not working (was repai [redacted] recently but customer wishes for it to be checked), the rear back up camera is not working and the front bumper and hood are misalignedHMA's District Parts and Service Manager (DPSM) met with the customer and their son on Tuesday, August 13, at [redacted] Hyundai NW to inspect the customer's vehicle and address their concerns The DPSM agreed as a one-time goodwill gesture to repair the bumper (minor cosmetic blemishes) and rear back up camera since both items are out of warrantyThe DPSM inspected the brake lamp switch and determined it is repaired and operating as designedThe DPSM determined the front bumper and hood are aligned correctly but will have the dealer's body shop inspectPlease note that since this vehicle has been in use since 11/6/and has over 47,miles on it, the bumper and hood alignment concern if it were to be verified would not be a warrantable concern and would most likely not be approved for a goodwill repairThe customer is being provided alternate transportation at HMA's expense during the goodwill repairs listed above that have been authorized by the DPSMPlease also note that the customer was provided four new tires on 7/25/as a goodwill gesture by [redacted] Superior Hyundai (dealer listed at start of correspondence sister store) because of another complaint this customer filed througb the Revdex.com against that dealer If you need further information, please feel free to contact me Thank you, [redacted] So nth Central Region, Consumer Affairs Manager [redacted] @hmausa.com FAX: ( [redacted] ***