Hyundai Motor America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'd like a date on when my car is available for pickAlong with confirmation that both recalls (engine and brake) have been madeAlso need to confirm that my steering plastic, surrounding the hand controls, have been replaced as requested
Regards,
*** ***

Revdex.com of Orange County CA
Viewridge Ave Suite
San
Diego CA
Re: Complaint ID *** *** ***
Hyundai Motor America has prepared the following response for your review:
The consumer contacted Hyundai’s Customer Care Center in April seeking reimbursement for a repair completed at an Independent Repair FacilityThe consumer claimed this repair was related to Campaign completed at a Hyundai Repair Facility on January 5,
Since the Consumer stated the repair was necessary due to a repair completed in 2010; Hyundai’s Customer Care Representative stated that Hyundai would review their request for reimbursement, and requested the Consumer return to an Authorized Hyundai Dealer for re-inspection at no charge to the Consumer, as well as supplying copies of:
the paid receipt from the Independent Repair Facility
the completed invoice from a Hyundai dealer for re-inspection
recent vehicle registration
If the Consumer is able to provide this information, Hyundai would be happy to review their claim for reimbursement
Thank you for the opportunity to provide information for this claim
Consumer Affairs

April 29, Revdex.com Serving San Diego View ridge Ave #San Diego CA
858-496- Hyundai Motor America has prepared the following as our response to Claim # *** : The consumer contacted Hyundai Motor America on April 28, 2016 regarding her request for needed repairs to her Hyundai Sonata. The consumer’s vehicle has a date of first use of June 6, and at the time of contact had approximately 101, milesThe consumer has been advised that the warranty expired at 60,miles Assistance was declined due to the vehicle being well beyond the warranty periodThank you for the opportunity to respond, Hyundai Motor America Consumer Affairs

Revdex.com:
Just to note no one has left any messages on my phone - *** *** did call me and talk to me personally - I suspect they are using the wrong phone number - which I noted to the dealership they had wrong in their system back in Jan
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Arrangements were made for the vehicle to be towed into Racine Hyundai. The vehicle will be inspected the week of July 5th. At that time all the facts will
be reviewed and a decision made on a plan for a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolvedThe vendor representative emailed me the proposed solutionI will subscribe and they promise me to reimburse by check.Original email content:
Hi ***,
I’m glad we made contactAs discussed I want to reimburse you for one full year of blue link servicesOnce you sign up for the packages you choose, all packages if you want, we will reimburse youPlease just send me the bill, the vehicle registration copy and I will issue a check back
If you have a problem enrolling over the weekend, let me know and I will make arrangements to get us assistance
Enjoy back to school shopping!
Have a Great Weekend!
Thank You,
*** ***
Regional Consumer Affairs Analyst
Hyundai Motor America - Southern Region
Chastain Meadows Parkway, Suite Marietta, GA Phone: *** Fax: ***
E-mail:***
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Regards,
*** ***

Revdex.com -Serving San Diego View ridge Ave #San Diego CA 858-496-
"margin: 0in 0in 10pt;">Hyundai Motor America has prepared the following as our response to claim #*** Our office has reviewed the customer’s complaint and has agreed to schedule inspection and repair for her the steering concernThank you,
Hyundai Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowHyundai has responded twice and never addressed the issue. They keep simply stating that the car is out of warranty. I agree, and although the catastrophic failure is still indicative of their problem, it is not the issue. The issue is that they agreed to replace my engine at my expense. They required for full payment of parts in advance on April 17th. After accepting the payment, confirming the deal, and repeatedly advising that the remanufactured engine was scheduled for delivery, they advised that the were no longer supplying the promised parts. This after holding my money and my car for days. Out of necessity, the scope was changed to use an unwarranted salvage engineThis work has been completed, but they still delivered less than promised, misrepresented status, and delayed my access to my vehicle and funds for over a month
Regards,
*** ***

HMA apologize to the customer for his inconvenienceHyundai is willing to reimburse the customer the $as a one time goodwill gesture and customer satisfactionPlease request the customer to please submit a copy of the repair order for repair preformed, proof of
payment and a current copy of current vehicle registrationPlease advise the customer the check will be processed and will receive in 2-weeks once documents has been receivedThank you
Customer can fax his documents to : 714-593-Please reference case # ***
Email to: [email protected]
Thank you

I'm regretting buying my Santa FeI love the car, but have had nothing but issues with Kocourek Imports and HyundaiI was lied to about the car having automatic start capabilitiesKocourek fixed the issue by having an automatic starter put inHowever, they toldmee it would be about hours to installIt was over hours to get it installedThey also didn't tell me that the one they put in would have a yearly feeHyundai took $off the car for being in the militaryI provided my DDbetween that, the credit check, and all the paperwork for buying the car you would think they had more than enough informationNow, over two months after I bought the car, I either have to provide my marriage certificate or give the money back because my last name changed when I got marriedThey already have all the information they need to steal my identityThis is just the last straw

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is a good first step toward resolving my complaintI will make an appointment with the Hyundai dealership to inspect my vehicle and bring the appropriate paperworkAfter my appointment at the dealership am I to fax or email the documentation to Hyundai headquarters? To what address/contact? I am not sure how to follow up, there are no instructions is Hyundai's letter
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe dealer failed to notify me to leave my tank empty before taking my car for check upSpent whole the day and was told that the tank was too full to check upNeeds to go back the dealer on 10/againSo frustrating
Regards,
*** **

06/17/ Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496-Case#
blackCalibri","sans-serif"">*** Hyundai Motor America has prepared the following as our response to Claim # ***
The customer’s complaint has been documentedAccording to the information submitted, this Tiburon was originally purchased on April 5, the Hyundai emissions warranty has expired and Hyundai will no longer cover the cost of repairs Should she have any additional questions or concerns regarding her Santa Fe we can be reached by e-mail, [email protected] or by calling our toll-free customer service number at 1-800-633-
Customer satisfaction is one of Hyundai’s top priorities. Thank you for allowing us the opportunity to review this matter further
Hyundai Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Complaint closed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI am fine with them sending a field service engineer to inspect the vehicle but I want someone to do so immediatelyMaking me wait until "sometime" in January is unreasonable when they have numerous opportunities to do so on previous service visits to the dealer over the past yearsit is still December and I have only mnths left of my leaseIf they are able to finally fix it I would like a guarntee with some type of immediate resolution should the fix or repair fail in the short time I have left on leaseI think this would be very fair considering the frustration I have had over the past yearsThis was the email I received yesterday:
Good afternoon Mr***I did your voicemail today and I apologize for the delay in contactI was able to start reviewing your case here at the region, and am inquiring if you would be open to an inspection by one of our field service engineers? This inspection would be sometime in January as the next step in your case if you choose to do soPlease reply at your nearest convenience in order to determine the next course of actionThank you and have a great holidayRegards,
*** ** ***
Consumer Affairs Analyst
Hyundai Motor America
Phone: *** Fax: ***
Regards,
*** ***

Hyundai Motor America has agreed to reimburse the consumer $
Thank you,
Hyundai Consumer Affairs

To Whom It May Concern:
I spoke with the customer, Mr*** regarding his complaint this afternoon, January 15,Mr*** advises that he traded the Elantra and a Sonata VIN ***
and is very happy. As a goodwill gesture, Hyundai Motor
America issued a $gift card for customer appreciation.
Respectfully,
*** *** ***

This is in response to the complaint filed against Hyundai Motor America (HMA) by *** ***
face="Calibri" size="3">
Mr*** presented his vehicle to the *** ***’s Service Department on August 6, The dealership’s service department inspected his vehicle and performed any outstanding recalls at that time. Inspection the engine determined that an engine needs replacement due to an internal failure. Ms*** was advised that due to the age of the vehicle the engine was no longer under warranty
The history of his vehicle shows the original date of first use was February 11, The vehicle was then sold as a used carAs a subsequent owner the warranty coverage for Mr***’s Sonata was years or 60,miles whichever occurred firstIn cases such as this, it is no longer a question of warranty coverage, as that has expiredAt this time HMA declines his request to cover the repair cost as the warranty for his vehicle has expired
We apologize for the inconvenience the customer has experienced and thank you for giving us the opportunity to respond to this matter and clarifying our position
*** ***
Consumer Affairs Associate
Hyundai Motor America
Transam Plaza Drive, Suite Oakbrook Terrace, IL Phone* *** Fax: ***
Email: ***Web: Hyundai.com

2/24/
Revdex.com -Serving San
Diego View ridge Ave #San Diego CA 858-496- Hyundai Motor America has prepared the following as our response to claim #***
Our office has reviewed the customer’s complaint regarding her Blue Link subscription billing and her request for reimbursement of $297.00. Per our records all package subscription were cancelled and a refund was credited back to the card on file, ending in ***, on December 15, 2015.
With regard to billing, attached is page and page of the terms and conditions for the Blue Link service. These terms and conditions were acknowledged and accepted by the consumer at that ***e. Please note section Fees, Payment, Billing and taxes as well as section Service activation, duration and cancelation. Specifically the lines “After the expiration of your initial service period, if we have a valid form of payment on file for you, then your Hyundai Blue Link service will automatically renew for subsequent one year renewal periodsUnless and until it is cancelled by you or us as allowed in this agreement“
Per our records there was an email communication sent to the customer days before renewal on 11/19/A reminder email communication was sent days prior to the renewal date on 12/4/Both of these communications would allow the customer opportunity to contact Blue Link and cancel the contract renewal. We do not show where Blue Link was contacted for the cancelation during that timeTherefore the contact was renewed on 12/14/charging the credit card on file, which the customer providedThe customer contacted our Blue Link offices on 12/14/after she was notified, and then requested cancelation. Her refund was processed on 12/15/in the amount of $We do not have record of any further charges made to her Blue Link account. However, if the customer has additional documentation, please have her submit it for further review
Customer satisfaction is one of Hyundai’s top priorities. We sincerely apologize if the consumer feels her renewal and refund were not handled as agreed uponThank you for allowing us the opportunity to review this matter further
Hyundai Consumer Relations