Hyundai Motor America

Hyundai Motor America regrets that this customer has had a negative experience, and would like to assure the customer that her comments have been noted.
In order to further review the request for rental reimbursement, HMA requests that the customer provide documentation detailing rental...

expenses.Thank you for the opportunity to respond to this claim.
Hyundai Motor America, Consumer Affairs

Re: Complaint #[redacted]
Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared the following in response: -
Hyundai Motor America greatly appreciates this customer’s loyalty, and is happy to hear that he enjoys his vehicles. In the interest of...

goodwill and customer satisfaction, Hyundai would be happy to cover this customer’s door handle repair. Should the customer accept this offer, an HMA representative will contact him directly to arrange.Thank you for the opportunity to respond to this claim.
 
Hyundai Motor America
Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.For the record, the offer was for 2 months but I do not feel that will be sufficient.  Would like to hear what else they can offer to make this situation right.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes, I did initial that box, but I did not fully understand that meant I would have to pay additional money to get license plates. They verbally told me that my license plate would be a component of the finance deal. I gave them $4,000, that was all my savings. Secondly, they did not complete the registration paperwork properly. I had to work personally with the WA DMV to get that handled. Originally, the WA DMV wanted almost $1,000 in sales tax for brand new plates. The dealer was supposed to send in paperwork to allow me to transfer my existing plates. The WA DMV, worked for me on my behalf, because they have a sense or morality/duty, called Hyundai finance (got some charges removed), spoke with the dealer, and worked everything out. They were great. Scottie was my contact and she is amazing. 
I called the dealer and spoke with the sales manger, a female. I forget her name, but when I brought all this to her attention, she told me "to shut my god damn mouth" and hung up on me. I emailed Bob my sales person, and until this day, nobody from the dealer has emailed or called me back. On top of all that, I was told the car had remote start and it does not (see attached). The sales person never followed up. 
So, I still have no license plates, I have not been compensated for anything, no apology, I have only been yelled at and disregarded as a nuisance. I trusted the dealer will almost a $30,000 transaction, and they best they can do to resolve it, is to send you paper work that says I agreed to not have sales tax included in my deal. 
These guys do this for a living. They got my $4K, they knew that was all I had, and got me out the door. 
I will be satisfied when they pay to have my license plates delivered to my mailbox. The WA DMV is waiting for a check around $600 to release the plates. They will then register the plates I took off my trade in, and I can then put them on my new car and drive it. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I would like to request reimbursement for the rental cars I had to pay for the rental cars while the repainting was done at World Card Hyundai. Because the paint chips were defective, and covered by warranty. Hyundai should have provided me with transportation. 
In addition, there is also problem with A/C system on Genesis. 
I sent a bank statement to [redacted], District Manager.
Regards,
[redacted]

In response to Mr. [redacted]'s complaint # [redacted]: Mr. [redacted], A website has been established for the submission of claims for mileage reimbursement.Please visit https://www.hyundaimpgclasssettlement.com to determine your eligibility and to submit a reimbursement...

application.  If you are still not sure whether you are included in this class, you can ask for free help. You can check whether you are included in the Online Claim Submission portion of this website. You can also call 877-277-0012 and ask whether your vehicle is included in the Settlement.  Whether you use this website or call the toll-free number, you will need to have your Vehicle Identification Number (VIN) ready.  The VIN is located on a small placard on the top of the dashboard and is visible through the driver’s side corner of the windshield.  It also appears on your vehicle registration card and probably appears on your vehicle insurance card.  (Your VIN should have 17 characters, a combination of both letters and numbers.)Please contact our toll free number with your VIN for further assistance. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The email was not [redacted] but [redacted]. Now the last Bluelink email I received at [redacted] was the evening of March 29th so this may be a mistake and you did in fact remove [redacted] but please double-check if you would.
Regards,
[redacted]

I looked into the case and as of 8/16 the case manager did speak with the customer over the...

phone.
 
We acknowledged the customer concerns and offered reimbursement for the disputed amount. The customer was happy we called and did not expect to be reimbursed, good news.
 
A check was processed for reimbursement in the amount of $99 as sited below and is currently under review for approval (which we will approve).
 
Please feel free to contact me back with any questions, happy to help!
 
Respectfully,
 
 
[redacted]
Representative, National Customer Care

Re: Complaint # [redacted]
Hyundai Motor America has reviewed the additional information submitted for Customer Complaint #[redacted].
Hyundai Motor America understands this customer’s concern, and is expediting the scheduling of this vehicle inspection. Unfortunately due to the December holidays, our Field Service Engineers are experiencing a slight scheduling delay. An HMA representative will contact thiscustomer early next week with the soonest available dates.
Thank you for the opportunity to respond to this claim.
 
Hyundai Motor America
Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response does not acknowledge in any way the fact the car was sold as BRAND NEW, with me as the original owner. The sales paperwork clearly shows the car was not flagged in any of the available dealer service categories.  
Attached is a print-out from Hyundai's website as it exists today, stating the warranty period from purchase for various scenarios. There is a scenario for roadside assistance which clearly shows the date of first use as a condition of warranty coverage, whereas the other coverage does not. This indicates the warranty would start at the point the car is purchased, while the roadside assistance would start November 5 as mentioned previously.
Regards,
[redacted]

Customer has been advised that after further review, assistance with repair is denied due to lack of maintenance on the vehicle.. PA denied the request due to lack of oil in the engine plus there were large...

gaps in miles where the engine didn’t have maintenance completed at a dealership.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is a good first step toward resolving my complaint. I will make an appointment with the Hyundai dealership to inspect my vehicle and bring the appropriate paperwork. After my appointment at the dealership am I to fax or email the documentation to Hyundai headquarters? To what address/contact? I am not sure how to follow up, there are no instructions is Hyundai's letter.
Regards,
[redacted]

To Whom It May Concern.
Hyundai Motor America will reimburse the customer $72.50 through our Regional Office as a goodwill gesture.  A check request will be issued for the reimbursement of
the tow expense.  The customer may keep the reimbursement that is...

being processed by our Campaign 132 reimbursement site. Sincerely,
[redacted]

Hyundai Motor America has reviewed Customer Complaint # [redacted]. In the interest of goodwill and customer satisfaction HMA has reimbursed the customer 2 month's car payments for the total amount of $670. Hyundai Motor America would be happy to work with the customer to arrange for a field service engineer to inspect the vehicle. A representative will contact the customer directly to set up the appointment.
Thank you for the opportunity to respond to this claim.
Hyundai Motor America Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In the notice about the Sonata Class Action Lawsuit that I received in the mail (attached) the reimbursement section states, 'The repair must have been before November 9, 2015 for 2011 and 2012 model year vehicles, or September 28, 2016 for 2013 and 2014 model year vehicles.' 
As a result, I do not feel comfortable submitting a claim thorough the Settlement on behalf of the issues I have had regarding my vehicle considering they have happened after November 9, 2015. In addition, I was told by multiple parties including the dealership and my Regional Case Manger that I would be reimbursed for the expenses I incurred and there was no mention that it would be done through the Class Action Settlement. From my understanding the Fairness Hearing is on December 15, 2016 at 2:00 p.m. There is also a mention that there may be appeals in the settlement and could take up to a year. None of this was disclosed to me and I am asking that you all reimburse me for the expenses I incurred immediately. I was told by my Hyundai Regional Case Manager, [redacted], that he would have a rental set up for me and that was not done. I was forced to drive 4 hours to the dealership to pick up a rental and my [redacted] did not return my call for two weeks, leaving me with no answers and stranded. I have incurred costs for towing, a rental, and taking time off from work to travel; now I am being told my vehicle will not be ready for over 3 months.
Submitting my claim through the Class Action Settlement is not guaranteed nor do I qualify considering all of the expenses I have incurred were within the last month. I have simply asked that my vehicle be replaced or paid off and I am being told Hyundai is not in a position to do so. As a consumer, I was not in a position to have my vehicle's engine fail on multiple occasions, have to travel 4 hours to pick up a rental and not receive a call back from my Case Manager for two weeks. After finally hearing from [redacted] on 10/12/2016, I also received a phone call from [redacted] informing me that my new engine is on 'back order' which is pushing repair time back further than the original 2-3 months that I was told.
I am baffled that Hyundai is in a position to pay for a rental vehicle for 3+ months and cover my repairs but can not do something as simple as putting me in a different vehicle that I would feel safe in considering my engine has failed on two occasions since September 2014. I have everything documented including all correspondence between myself and anyone I have spoken to since my engine failed and all of my repair orders to show the negligence on Hyundai's behalf. If my vehicle was properly inspected for the recall this would have not happened twice. I opened this case with the Revdex.com as a result of the lack of customer service I have received. If I do not receive a reimbursement that was previously promised (not through the Class Action Lawsuit) and a resolution in regards to my vehicle I will be excluding myself from the Class Action Lawsuit and pursuing my own. 
Regards,
[redacted]

I have been waiting for my refund since the last response from hyundai a month ago . Please mail my $60 refund ASAP!!
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
I appreciate the attention that the company has given my concern.
 
Regards,
[redacted]

HMA has reviewed the customer's concern in details  directly with the customer. Customer states the vehicle  was taken to the dealer in 2014 regarding the current  oil leak concern.
Customer provided repair orders, but none of the repairs orders shows the concern reported or...

documents.Customer vehicle is now 2 years out of warranty by time and over the miles. HMA is not able to provide any assistance at this time.
Customer has been made aware of the decision, vehicle is out of warranty.

transparent;">Re: Complaint #[redacted]
Hyundai Motor America has reviewed Customer Complaint #[redacted], and will address the customer’s three concerns individually.
Rear Rotors: On August 13, 2015, the customer presented the vehicle to Plaza Hyundai. A technician inspected the vehicle, and noted front and rear brake linings were below specification, and that the rear rotors were warped. Replacement of worn brake pads/lining is considered a customer maintenance item, and is not covered under the New Vehicle Limited Warranty. Similarly, damage to rotors caused by brake pad wear is also not covered under the New Vehicle Limited Warranty. -
Steering Column Panel Scratched: The customer notes in his statement that the panel was scratched during a dealer service visit. Hyundai encourages the customer to address this concern directly with the servicing dealer.
Right Headlight Lens Cracked: Physical damage to headlamps due to accidents or road hazards is not covered under the New Vehicle Limited Warranty.
Hyundai Motor America regrets that this customer is unsatisfied, however we must emphasize that the New Vehicle Limited Warranty does not cover customer maintenance items or damage from outside influences. In the interest of goodwill and customer satisfaction, we would be pleased to offer this customer a $200 service coupon, valid for use at any Hyundai - authorized dealer. If the customer chooses to accept this offer, the coupon will be mailed to the customer within 4 to 6 weeks.
Thank you for the opportunity to respond to this claim.
Hyundai Motor America
Consumer Affairs.