Hyundai Motor America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Re: Complaint # [redacted] Hyundai Motor America has reviewed Customer Complaint # [redacted] , and has prepared the following in response: Hyundai Motor America regrets that this customer has had an unsatisfactory experience with hisSonata, Hyundai would like to have a Field Service Engineer inspect this vehicle, and make any repairs requiredThis inspection can take place at the Hyundai authorized dealer ofthis customer’s choice, and alternate transportation will be provided.Should the customer accept this offer, Hyundai will contact him directly to schedule this inspection dateThank you for the opportunity to respond to this claim- Hyundai Motor America Consumer Affairs

In response to Mr***'s complaint # [redacted] : Mr***, A website has been established for the submission of claims for mileage reimbursement.Please visit https://www.hyundaimpgclasssettlement.com to determine your eligibility and to submit a reimbursement application If you are still not sure whether you are included in this class, you can ask for free helpYou can check whether you are included in the Online Claim Submission portion of this websiteYou can also call 877-277-and ask whether your vehicle is included in the Settlement Whether you use this website or call the toll-free number, you will need to have your Vehicle Identification Number (VIN) ready The VIN is located on a small placard on the top of the dashboard and is visible through the driver’s side corner of the windshield It also appears on your vehicle registration card and probably appears on your vehicle insurance card (Your VIN should have characters, a combination of both letters and numbers.)Please contact our toll free number with your VIN for further assistanceThank you

[redacted] has been added to an opt-out list for all communications from Hyundai [redacted] was located in our systems and removed from the Blue Link account in question as wellWe apologize for opting out the incorrect email previouslyPlease contact us if there are any future concerns: 1-800-633- Mon - Fri 5:am - 7:pm PST Sat - Sun, 6:am - 3:pm PST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I appreciate the attention that the company has given my concern Regards, [redacted]

Customer has been advised that after further review, assistance with repair is denied due to lack of maintenance on the vehiclePA denied the request due to lack of oil in the engine plus there were large gaps in miles where the engine didn’t have maintenance completed at a dealership

I have been waiting for my refund since the last response from hyundai a month ago Please mail my $refund ASAP!! [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I brought my car in before the warranty ended and it took them over a year to figure out what exctally was wrong with itThey are noting that I am at fault as it was not documented correctly on their paperwork (I have attached the document when I first brought it in with the concern and it was before my warranty was up).They noted that my vechical was just getting old and I kept insisting that there was something wrongFinally, Hyundai had a platinum technician look at my vehicle an they were able to find what was wrongAt this time they are not offering anything to help me fix my vehicleTheir customer service has been the worst I have ever dealt withI would still like to request that they offer something to help fix or fix the issue my car is havingI would like them to pay for it to be repaired or trade my car for one evivalent in ageThis is unacceptable that they are not willing to help with the issueI even have documentation that the dealership wrote on my file saying this was not and it was most likely a defect (I have attached the file)I would hope Hyundai would stand behind their cars and help out loyal customers It is sad to know they are not willing to help when I was the first owner of the car, have taken care of the car, and used their services departments to fix and mantaine my carYou would think they would look after the customers and make sure they'd full detailed inspections to make sure things were caught before the warrenty and they would not drag them on the wild chase and just pretend the car is fine when the owner knows there is something wrongNow they are not willing to do anything about it and it took me years to just get them to find the issue Regards, [redacted]

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Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496-Hyundai Motor America has prepared the following as our response to Claim # ***
Hyundai has an established a contact center for assistance with reimbursement requests regarding the Sonata recall campaign
Please have the consumer contact the:
SONATA CLASS ACTION SETTLEMENT CENTER
P.OBox Fountain Valley, CA Phone: 844.317.9571
Email: [email protected]
Website: https://sonataenginesettlement.hyundaiusa.com/
Hyundai Motor America is unable to meet the consumers request for trade assistance.
Thank you for allowing us the opportunity to review this matter further
Hyundai Consumer Relations

Revdex.com -Serving San Diego View ridge Ave #San Diego CA 858-496-
New Roman" size="3"> Hyundai Motor America has prepared the following as our response to claim #***
Our office has reviewed the customer’s complaint regarding the warranty start date for his Genesis. HMA has verified that the vehicle was put into dealer service on November 2, which is the correct warranty start dateThank you for the opportunity to review this matter furtherHyundai Consumer Affairs

Hyundai Motor America has reviewed the additional information submitted by the customer in regards to Complaint # ***, and has prepared the following in response:
Hyundai Motor America regrets that the customer remains unsatisfiedAs the vehicle currently has 128,miles, it is beyond the terms of the warranty periodHMA has confirmed that Day’s
Morgantown Hyundai is proceeding with the repairs as authorized by the customerThank you,
Hyundai Motor America, Consumer Affairs

Good morning,
The replacement engine is shipping today, 01/27/and should arrive at *** *** by 01/28/16. The dealer has been requested to expedite the repair of the vehicle and resolve this complaint.
No further
action should be needed. We appreciate the opportunity to respond in this matter

Dear Revdex.com:
Hyundai Motor America will reimburse the customer $for the diagnosis feeIf the customer did not have the car diagnosed, we will pay to have the car diagnosedPlease advise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I do not find the resolution satisfactory, but am tired of dealing with this. I had requested for something other than a check to be issued since the original bounced. If the next check bounces I will take further action against the company
Regards,
*** ***

Thank you for the opportunity to address Ms***’s concernsWe contacted the customer to obtainsome additional information so that we could help resolve the customer’s concernI was advised by thecustomer that she was working with the Service Manager from VAN Hyundai who had ordered
thereplacement windshield and advised the customer that it would arrive at the dealership on 5/5/2016.For the customer’s inconvenience HMA offered to reimburse the customer monthly payment and thecustomer submitted her payment coupon in the amount of $The windshield arrived on May 5, and it had been damaged during shipmentVan Hyundai hasordered a new windshield and once it has arrived the customer will be notifiedHyundai has offered toprovide alternate transportation for the customer starting on May 6, thru the time that thewindshield is repaired

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hyundai Motor America has reviewed Customer Complaint #***A representative has contacted this customer directlyIn the interest of goodwill and customer satisfaction, Hyundai Motor America would like to offer a Vehicle Service ContractThe representative will work with the customer directly to fulfill that goodwill offerThank you for the opportunity to respond to this claim
Hyundai Motor America,
Consumer Affairs

Hyundai Motor America has reviewed Customer Complaint # ***, and has prepared the following in response:
Hyundai Motor America is sorry to hear about this customer’s engine concernThis vehicle currently has approximately 128,miles, beyond the terms of the warranty period
Day’s Morgantown Hyundai is proceeding with the customer-authorized repairs, which are currently in progressDealer personnel will contact the customer upon completion of those repairs.Thank you for the opportunity to respond to this claimHyundai Motor America, Consumer Affairs

Hyundai Motor America (HMA) has reviewed the customer request in detailVehicle specifications are listed on the vehicle Monroney labelIf an accessory
is not listed on the Monroney label, the vehicle does not come equipped with that feature or capabilityHMA’s vehicle brochures state, “While the information contained in this brochure was correct at the time of printing, specifications and equipment can change…Hyundai reserves the right to change product specifications and equipment at any time without incurring obligations.” At this time, Apple Carplay is projected to be an available feature for purchase in the Hyundai Sonata vehiclesIt is not an available feature for Sonata vehiclesIt is HMA’s position that the customer’s request of being refunded for Apple Carplay will not be permissible

In the interest of goodwill and customer satisfaction only, Hyundai Motor America will agree to reimburse the customer in the amount of $1,for rental expensesA Hyundai Motor America representative will contact her to arrange for additional documents required in order to process that requestThank you for the opportunity to respond to this claimHyundai Motor America, Consumer Affairs