Hyundai Motor America

July 24, 2014
BB8 Serving San Diego
4747 Viewridge Ave #200
San Diego CA 92123
858-496-2131
Case# [redacted]
Hyundai Motor America has prepared the following as our response to Claim 9933560; In recognition of the consumer's...

inconvenience while using Roadside Assistance, Hyundai Motor America offered a service coupon of $300.00 to be used at McCafferty Hyundai, the consumer's servicing dealer. ·The consumer accepted this offer of goodwill and acknowledged receipt of the service coupon in an email dated 5/28/14.
Thank you for the opportunity to respond
Hyundai Motor Amarlca
Consumer Affairs

Please respond and submit copies of your current vehicle registration, the  repair orders for campaign repair, the repair orders for the  replacement alternators as well as your proof of payment. 
Hyundai Customer Assistance is willing to review this...

matter further. 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The vehicle was vandalized, not damaged by me. I demand an apology for saying it was something I damaged. That is untrue and not the facts that were discussed between [redacted] and myself. You don't have to rude about the situation especially when you have had my vehicle for 4 months without any compensation and priority set when my engine wss delayed 3 times. Do I have to again, mention that I was never given a heads up on these delays until I call [redacted] to come pick up the vehicle on the dateS I was told it would be ready on?
Regards,
[redacted]

The check has been fully approved and will be mailed out tomorrow 2/12/2016.
Thank you,
Hyundai Motor America

Re: Complaint #[redacted]
Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared the following in response: 
Hyundai Motor America regrets that this customer has had an unsatisfactory experience with his2013 Sonata, Hyundai would like to have...

a Field Service Engineer inspect this vehicle, and make any repairs required. This inspection can take place at the Hyundai authorized dealer ofthis customer’s choice, and alternate transportation will be provided.Should the customer accept this offer, Hyundai will contact him directly to schedule this inspection date. Thank you for the opportunity to respond to this claim. -
Hyundai Motor America
Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The company mailed me a check and I have deposited, so this dispute is resolved. Thank you so much for your intervention and assistance.
Regards,
[redacted]

Re: Complaint #[redacted]
Hyundai Motor America has reviewed the additional information submitted by this customer.
Rear Rotors: In the interest of goodwill and customer satisfaction only, Hyundai Motor America will agree to replace the rear rotors.
Scratched Panel: The customer has stated that this panel was scratched by the dealer during a service visit. Therefore, repairs are not covered under the New Vehicle Limited Warranty. The District Manager who works with this dealer has been informed of this issue, and will relay thiscustomer’s concerns to dealer management.
Right Headlight Lens Cracked: Stress on the headlights from external forces is not covered under the New Vehicle Limited Warranty.
Hyundai Motor America must again emphasize that the New Vehicle Limited Warranty does not cover customer maintenance items or damage from outside influences. The NVLW is designed to cover defects in factory workmanship or materials. As with any vehicle, repairs due to normal wear and tear and routine maintenance must be covered by the customer.
Thank you for the opportunity to respond to this claim.
Hyundai Motor America Consumer Affairs

Hyundai Motor America has reviewed the customer’s concern in detail directly with the customer.
HMA has reviewed customer’s repair history from all Hyundai dealers’ visit, it appears the first time customer reported any oil leak concerns and was documented by the Penske dealership on February 15, 2015 with 105,941 miles, Repair Order #[redacted].
At that time the vehicle was out of the manufacturer’s warranty of 10/100K miles by mileage.
Customer has been made aware of Hyundai’s decision that the vehicle is out of warranty and Hyundai will not offer any assistance.
 
Thank you

Hyundai Motor America has prepared the following as our response to your claim # [redacted] regarding reimbursement for the Blue Link subscription for your 2015 Hyundai Sonata.  Upon further investigation, we have confirmed that your subscription has been cancelled. We have also verified that...

the following refund payments have been sent to you:11/29/15 - $99.0012/3/15 - $19.3112/6/15 - $99.00 For a total refund of $217.31.  This should bring this matter to conclusion.  We sincerely apologize for any difficulties you have experienced through the cancelation process. Hyundai Motor America – Consumer Affairs.

We have contacted the Dealership where the engine is being replaced and repaired are being made.  The dealership is hoping to have vehicle ready for the customer to pick up on Monday 02/01 or Tuesday 02/02.
  It should also be noted that the customer damaged a loaner vehicle and is responsible for the expenses to repair that loaner.  [redacted] declines to offer assistance towards the damage repair of the loaner vehicle.

August 1, 2014
Revdex.com Serving San Diego
4747 Viewridge Ave #200
San Diego CA 92123
858-496-2131
Case# [redacted]
Hyundai Motor America has prepared the following as...

our response to Claim [redacted]:
We would like to express our gratitude to the consumer for being a valued Hyundai customer. Hyundai is committed to producing quality vehicles and setting standards that not only meet, but exceed our customer’s expectations. Therefore, it is important for us to be aware of what our customers are experiencing.
The consumer’s concern regarding a dealer owed accessory of a navigation system has been resolved with the completion of the installation of the navigation system. This repair was completed on July 24, 2014. We apologize that there was a delay with the completion of this installation.
In recognition of the consumer’s inconvenience and as a gesture of customer satisfaction Hyundai Motor America would like to offer a goodwill reimbursement of one month’s car payment to the consumer.
Thank you for the opportunity to respond
Hyundai Motor America
Consumer Affairs

RE: SDRevdex.com Complaint # [redacted] December 9, 2015 Ms. [redacted], Your 2011 Hyundai Accent VIN- [redacted] was covered under the New Vehicle Limited Warranty for a period of 5 years from the date of original retail delivery or 60,000 miles, whichever occurs...

first.This warranty covers defects in factory parts or workmanship only; as determined by an authorized Hyundai dealership. The date of delivery for your vehicle is February 12, 2011, therefore your New Vehicle Warranty Coverage was in effect until February 12, 2016 or 60,000 miles, whichever occurred first.Based on the current mileage of your Accent, (82,721 miles) this warranty has lapsed and will no longer cover the cost of any needed repairs. Also, regarding your previous repairs any parts replaced would have carried a 12 month or 12,000 mile, whichever occurred first, service parts warranty. The last repair you had made while under warranty was on December 28, 2013 with a mileage of 54,560 miles.  Being that there has been 2 years and 28,161 miles between repairs the service parts warranty has also expired.  However, as a one-time goodwill gesture Hyundai is willing to refund the cost of the part plus tax for the repair made on December 3, 2015 regarding RO # [redacted]/1 which is:  $134.58 plus $9.08 tax for a total reimbursement of $143.66.  If you accept this offer, please forward a copy of your current registration to fax # (770) 944-[redacted] – Attn: [redacted] Hyundai Consumer Affairs.  We can be reached again by email at [email protected] or by calling our toll-free customer service number, 1-800-633-[redacted].  We have documented your comments. Your case number remains [redacted] and can be referenced if we can provide any further assistance. Thank you for being a valued member of our Hyundai family.

Re: Complaint #[redacted]
Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared the following in response: -
Hyundai Motor America regrets that it has not met this customer’s expectations for their vehicle. The New Vehicle Limited Warranty and the...

Powertrain Limited Warranty are designed to offer coverage of defects in material or workmanship under normal use and maintenance. Warranty service is provided by an authorized Hyundai Dealer, without charge for parts or labor.After reviewing this customer’s service history, HMA does not show that this customer has visited an authorized Hyundai Dealer since May of 2014. HMA recommends that this customerpresent their vehicle to an authorized Hyundai Dealer of their choice, for inspection of this concern and determination of applicable warranty coverage.
Thank you for the opportunity to respond to this claim.
Hyundai Motor America
Consumer Affairs

Hi, dear Revdex.com representative, This morning the company has provided me a satisfactory solution and I have...

accepted it. Please close this complaint for me. 
Thank you so much for your help!
[redacted]

We received our $500.00 refund.  Thank you so much!!

I have purchased 11 new Hyundai vehicles for my wife and I. You can say we have been more than loyal. I recently was interested in trading in my 14 elantra gt. It had a sticker price of almost 26k and after less than 2 years I was offered 12k trade in for it.
That amount of depreciation is not exceptiable.
I feel they are aware of resale value issues, as in the past they offered" assurance" a program that guarantees the value of your Hyundai in the past.
I submitted a question to Hyundai directly and never heard a response. They could have at least have sent me a cookie cutter email response.

The customer purchased the vehicle used.  The vehicle was inspected by [redacted] and the tear in the airbag cover was reviewed by Hyundai Motor America for coverage of the repair.  It is Hyundai's contention 
based on the inspection and review that the tear in the...

driver's airbag cover was caused by an outside influence and not a manufacturing defect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regardless of age the car has only 50,000 miles on it and the crank bearings are shelling out (large) shavings. The company seems to find a easy answer due to age however this is not an acceptable answer unless they've decided that their engines are only good for 50k miles. I feel they should partner with me to resolve this catastrophe major failure, atleast half the cost or at least something. This is my 3 Hyundai and will be the very last if they leave me to suffer this costly repair.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was never informed that the oil changes had to be done at a Hyundai dealership. I was only informed that specific oil had to be used. Receipts for oil changes performed  between the 18,000 and 27,000 (miles the oil changes were done at Hyundai dealership) were given. If there was an issue or question regarding the receipts the auto shop should have been contacted. The mechanic is willing to confirm that the oil changes were done and with the correct oil. Therefore, proving the car was maintained. Denying the warranty based solely on pictures is unacceptable. 
Regards,
[redacted]

Hyundai Motor America has reviewed Complaint #[redacted]. After reviewing this customer's service history, HMA does not show that this customer has presented this concern to an authorized Hyundai Dealer. Additionally, this vehicle is currently beyond the 5 year/ 60,000 mile New Vehicle Limited...

Warranty.Thank you for the opportunity to respond to this claim.
Hyundai Motor America, Consumer Affairs