Hyundai Motor America

We received our $refund Thank you so much!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI do understand the documentation was not as they would like itIt was documented properly the second time I brought the vehicle inI am requesting that they help in some way to help as this a big burden and it would be nice to see their customer service come through especially since they pride themselves on good customer serviceEven if they would to trade me a car that is equivalent in age or pay for the laborI would expect them to help as I have been trying to work with them to see what is wrong with my car and it took over a year for them to determine the issue I would hope the company would stand by there vehicles and try to make their customers satisfied and happy with the product Regards, [redacted]

Revdex.com of San DiegoViewridge Ave, #200San Diego, CA Re: Complaint# [redacted] Hyundai Motor America has reviewed Customer Complaint# [redacted] In the interest ofgoodwill and customer satisfaction HMA has reimbursed the customer month's car paymentsfor the total amount of $Hyundai Motor America would be happy to work with thecustomer to arrange for a field service engineer to inspect the vehicleA representative willcontact the customer directly to set up the appointment.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs

[redacted] has been removed from all accounts and has been added to an opt-out listWe apologize for the inconvenience this has causedPlease contact us if there are any future concerns: 1-800-633- Mon - Fri 5:am - 7:pm PST Sat - Sun, 6:am - 3:pm PST

transparent;">Re: Complaint # [redacted] Hyundai Motor America has reviewed Customer Complaint # [redacted] , and will address the customer’s three concerns individuallyRear Rotors: On August 13, 2015, the customer presented the vehicle to Plaza HyundaiA technician inspected the vehicle, and noted front and rear brake linings were below specification, and that the rear rotors were warpedReplacement of worn brake pads/lining is considered a customer maintenance item, and is not covered under the New Vehicle Limited WarrantySimilarly, damage to rotors caused by brake pad wear is also not covered under the New Vehicle Limited Warranty- Steering Column Panel Scratched: The customer notes in his statement that the panel was scratched during a dealer service visitHyundai encourages the customer to address this concern directly with the servicing dealerRight Headlight Lens Cracked: Physical damage to headlamps due to accidents or road hazards is not covered under the New Vehicle Limited WarrantyHyundai Motor America regrets that this customer is unsatisfied, however we must emphasize that the New Vehicle Limited Warranty does not cover customer maintenance items or damage from outside influencesIn the interest of goodwill and customer satisfaction, we would be pleased to offer this customer a $service coupon, valid for use at any Hyundai - authorized dealerIf the customer chooses to accept this offer, the coupon will be mailed to the customer within to weeksThank you for the opportunity to respond to this claimHyundai Motor America Consumer Affairs

Re: Complaint # [redacted] Hyundai Motor America has reviewed Customer Complaint # [redacted] , and has prepared the following in response: - Hyundai Motor America regrets that it has not met this customer’s expectations for their vehicleThe New Vehicle Limited Warranty and the Powertrain Limited Warranty are designed to offer coverage of defects in material or workmanship under use and maintenanceWarranty service is provided by an authorized Hyundai Dealer, without charge for parts or labor.After reviewing this customer’s service history, HMA does not show that this customer has visited an authorized Hyundai Dealer since May of HMA recommends that this customerpresent their vehicle to an authorized Hyundai Dealer of their choice, for inspection of this concern and determination of applicable warranty coverageThank you for the opportunity to respond to this claimHyundai Motor America Consumer Affairs

Hyundai Motor America (HMA) has reviewed your responseUnfortunately, our position remains the sameOur final decision is to deny the claim based off evidence of improper maintenanceWe thank you for allowing us to have the opportunity to respond to this matterThank you, Hyundai Motor America

Re: Complaint # [redacted] Hyundai Motor America has reviewed the additional information submitted for Customer Complaint # [redacted] Hyundai Motor America understands this customer’s concern, and is expediting the scheduling of this vehicle inspectionUnfortunately due to the December holidays, our Field Service Engineers are experiencing a slight scheduling delayAn HMA representative will contact thiscustomer early next week with the soonest available datesThank you for the opportunity to respond to this claim Hyundai Motor America Consumer Affairs

July 30, Revdex.com Serving San Diego Viewridge Ave # San Diego CA ###-###-#### Case# [redacted] Hyundai Motor America has prepared the following as our response to Claim [redacted] : The consumer contacted Hyundai Motor America on 6/24/regarding a paint concern with their vehicleThe consumer’s vehicle has a date of first use of 1/21/2009, and at the time of contact had approximately 68,milesThe consumer had been advised at that time that their paint warranty expired on 1/21/or 36,milesAssistance was declined due to the vehicle being well beyond the paint warranty by both time and miles Thank you for the opportunity to respond Hyundai Motor America Consumer Affairs

The customer purchased the vehicle used The vehicle was inspected by [redacted] and the tear in the airbag cover was reviewed by Hyundai Motor America for coverage of the repair It is Hyundai's contention based on the inspection and review that the tear in the driver's airbag cover was caused by an outside influence and not a manufacturing defect

Re: Complaint # [redacted] Hyundai Motor America has reviewed Customer Complaint # [redacted] , and has prepared the following in response: Hyundai Motor America apologizes for any miscommunication regarding the pricing of BlueIink servicesHyundai Bluelink does have a variety of package options, which are detailed in the enclosed documentIn order to activate the Remote package, the customer must also activate the Connected Care packageA one year subscription of both Connected Care andRemote is $198.00.In the interest of goodwill and customer satisfaction, Hyundai will make a one-time offer to reimburse the customer in the amount of $for the cost of the Connected Care package, should the customer choose to activate the Connected Care/Remote subscriptionThank you for the opportunity to respond to this claim Hyundai Motor America Consumer Affairs

A representative form Hyundai Motor America's Customer Connect Center has contacted the customer to discuss the case, and will issue a reimbursement check upon receipt of necessary documentationThank you for the opportunity to respond to this claimHyundai Motor AmericaConsumer Affairs

We have reviewed the materials you provided and inspected your SonataIn the course of our inspection, however, we were unable to find any malfunctions or defects relating to themanufacture or design of the vehicleAccordingly, from the information available to us, while we sympathize with you about the vehicle fire, we cannot agree that the fire was caused by the vehicle’s original manufacture or design.Thank you for the opportunity to respond to this claimHyundai Motor AmericaConsumer Affairs

Hi, dear Revdex.com representative, This morning the company has provided me a satisfactory solution and I have accepted itPlease close this complaint for me Thank you so much for your help! [redacted] ***

In the interest of goodwill and customer satisfaction, Hyundai Motor America would be happy to reimburse the customer in the amount of $84.02, for the replacement door handleThank you for the opportunity to respond to this claimHyundai Motor America, Consumer Affairs

Hyundai Motor America has reviewed Customer Complaint # 11475543, and has prepared the following in response: Hyundai Motor America has issued the customer two reimbursement checksThe first reimbursement check contained the amount of two months car paymentsThe second reimbursement check was for $129.44, reimbursing the customer for the rental receipt they providedToday (July 1, 2016) the customer provided another rental receipt to our representative, showing a total amount paid of $Hyundai Motor America will proceed with processing a reimbursement check for that amountHMA will also process a check for the amount of another car payment, in the interest of goodwill and customer satisfactionThe customer indicates in their complaint that they have a rental receipt showing amount paid as $1,As of today, that receipt has not been provided to HMA for reimbursementIf the customer has additional rental receipts above and beyond the $and $receipts, we encourage them to submit those receipts for our review Thank you, Hyundai Motor America, Consumer Affairs

Hyundai Motor America has reviewed Complaint # [redacted] After reviewing this customer's service history, HMA does not show that this customer has presented this concern to an authorized Hyundai DealerAdditionally, this vehicle is currently beyond the year/ 60,mile New Vehicle Limited Warranty.Thank you for the opportunity to respond to this claimHyundai Motor America, Consumer Affairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The email was not [redacted] but [redacted] Now the last Bluelink email I received at [redacted] was the evening of March 29th so this may be a mistake and you did in fact remove [redacted] but please double-check if you would Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.For the record, the offer was for months but I do not feel that will be sufficient Would like to hear what else they can offer to make this situation right Regards, [redacted]

Re: Complaint # [redacted] Hyundai Motor America has reviewed the additional information submitted by this customerRear Rotors: In the interest of goodwill and customer satisfaction only, Hyundai Motor America will agree to replace the rear rotorsScratched Panel: The customer has stated that this panel was scratched by the dealer during a service visitTherefore, repairs are not covered under the New Vehicle Limited WarrantyThe District Manager who works with this dealer has been informed of this issue, and will relay thiscustomer’s concerns to dealer managementRight Headlight Lens Cracked: Stress on the headlights from external forces is not covered under the New Vehicle Limited WarrantyHyundai Motor America must again emphasize that the New Vehicle Limited Warranty does not cover customer maintenance items or damage from outside influencesThe NVLW is designed to cover defects in factory workmanship or materialsAs with any vehicle, repairs due to wear and tear and routine maintenance must be covered by the customerThank you for the opportunity to respond to this claimHyundai Motor America Consumer Affairs