Hyundai Motor America

Hyundai Motor America ("HMA") apologized for the circumstances that prompted the customer's contact.  Reached out to customer to obtain further details of the concern and offered to provide inspection/diagnosis with a service rental at customer’s preferred dealership, Romero Hyundai.
/>
The Service Manager at Romero Hyundai provided a confirmation and scheduled a service appointment for Tuesday, 10/21.
Western Region Consumer Affairs

Good Afternoon,Please see attached letter in response to Complaint #[redacted].  Thank you!Best,Hyundai Motor AmericaConsumer Affairs
June 23, 2015Revdex.com of San Diego4747 Viewridge Ave, #200San Diego, CA 92123
Re: Complaint#...

[redacted]Hyundai Motor America has prepared the following as our response to CustomerComplaint# [redacted].
The customer's complaint involves the replacement of a part that is no longereligible for wrranty coverage due to vehicle age and mileage factors.
In the interest of goodwill and customer satisfaction, however, Hyundai MotorAmerica will offer a reimbursement check for $190.12. A check will be issuedfollowing customer acceptance of this goodwill offer, and can be expected within 6to 8 weeks.
Thank you for the opportunity to respond to this claim.
Hyundai Motor AmericaConsumer Affairs

A representative form Hyundai Motor America's Customer Connect Center has contacted the customer to discuss the case, and will issue a reimbursement check upon receipt of necessary documentation.
Thank you for the opportunity to respond to this claim.
Hyundai Motor...

AmericaConsumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do understand the documentation was not as they would like it. It was documented properly the second time I brought the vehicle in. I am requesting that they help in some way to help as this a big burden and it would be nice to see their customer service come through especially since they pride themselves on good customer service. Even if they would to trade me a car that is equivalent in age or pay for the labor. I would expect them to help as I have been trying to work with them to see what is wrong with my car and it took over a year for them to determine the issue. 
I would hope the company would stand by there vehicles and try to make their customers satisfied and happy with the product .
Regards,
[redacted]

Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact. The reimbursement has been fully reviewed and approved in the amount of $246.50 for expenses related to Campaign 931.
Below is the breakdown of reimbursement details:
GOODWILL...

FOR CAMPAIGN REPAIRPARTS: $85.00 (COLUMN SHAFT)LABOR: $150.00SHOP SUPPLIES: $11.50TOTAL: $246.50
--
Please note that the check will be mailed out on 2/12/2016 to the ATTN of:
[redacted]
--
Please allow up to five business days for your check to arrive. We thank you for allowing us to have the opportunity to respond to this matter.

Hyundai Motor America has reviewed Customer Complaint # [redacted]. A...

representative has contacted this Customer directly. In the interest of goodwill and customer satisfaction, Hyundai Motor America will review the blue link charges and review for possible reimbursement. The representative will work with the customer directly to fulfill any goodwill provided.
Thank you for the opportunity to respond to this claim.
Hyundai Motor America
Consumer Affairs

Dear Mr. [redacted] Thank you for taking the time to let us know of your recent experience with your Hyundai Sonata. While we apologize for the circumstances that prompted your letter to the Revdex.com, we do appreciate the opportunity to respond to your concerns.  Please know...

Hyundai is absolutely committed to best-in-class customer service and we are truly sorry to learn of your recent  experience.We have reviewed the matter further and see that a full reimbursment has been processed to you as of April 2, 2015.  Please allow 10 business days for the processing and receipt of your reimbursment.   Ms. [redacted] from our office is also monitoring your reimbursment to ensure that this matter is resolved to your satisfaction. I am aware she has spoken with you dirrectly and should you have any further questions or concerns please do not hesitate to call.   Thank you.

Revdex.com:
I have received no such message on my mobile or home phone.
Regards,[redacted]

December 8, 2016
Revdex.com of San Diego4747 Viewridge Ave, #200San Diego, CA 92123Re: Complaint # [redacted]
Hyundai Motor America has reviewed Customer Complaint# [redacted]. The vehicle has beenrepaired and released back to the customer. Hyundai Motor America has been...

in contact with thecustomer and their case is currently being reviewed for possible car payment reimbursement.Thank you for the opportunity to respond to this claim.
Hyundai Motor AmericaConsumer Affairs

Revdex.com -Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131
Re: [redacted]
The starter was not covered under the 132 engine campaign repair; the...

failure occurred outside of warranty and therefore coverage was declined. However, as goodwill due to Ms. [redacted]'s dissatisfaction Hyundai Motor America has agreed to provide her reimbursement in the amount of  $616.08 to offset the cost of the repair.  Thank you for allowing us the opportunity to review this matter further.
Hyundai Consumer Relations

Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared the following in response:
Hyundai Motor America apologizes for any miscommunication regarding the pricing of BlueLink services. Hyundai BlueLink does have a variety of package options, which are detailed...

in the enclosed document. In order to activate the Remote package, the customer must also activate the Connected Care package. A one year subscription of both Connected Care and Remote is $198.00.According to our records, this customer’s Connected Care, Remote, and Guidance package subscriptions were cancelled on February 20, 2016, and a refund was issued at that time. If the customer has additional questions regarding the status of the refund, Hyundai would be please to address them.
Thank you for the opportunity to respond to this claim.
Hyundai Motor America Consumer Affairs

Hyundai Motor America has reviewed Customer Complaint # 11475543, and has prepared the following in response: 
Hyundai Motor America has issued the customer two reimbursement checks. The first reimbursement check contained the amount of two months car payments. The second reimbursement check was for $129.44, reimbursing the customer for the rental receipt they provided.
Today (July 1, 2016) the customer provided another rental receipt to our representative, showing a total amount paid of $434.64. Hyundai Motor America will proceed with processing a reimbursement check for that amount. HMA will also process a check for the amount of another car payment, in the interest of goodwill and customer satisfaction.
The customer indicates in their complaint that they have a rental receipt showing amount paid as $1,299.01. As of today, that receipt has not been provided to HMA for reimbursement. If the customer has additional rental receipts above and beyond the $129.44 and $434.64 receipts, we encourage them to submit those receipts for our review. 
Thank you,
Hyundai Motor America, Consumer Affairs

Re: Complaint ID [redacted]
In response to the consumer’s request for additional information: the information can be faxed to [redacted] or email: [redacted]
The requested copies:
• the paid receipt from the Independent Repair Facility
• the completed invoice from a Hyundai dealer for re-inspection
• recent vehicle registration
Thank you for your consideration of our offer.

Hyundai Motor America has reviewed Customer Complaint #[redacted]. A representative has contacted the customer directly, to offer reimbursement and request documentation required for check processing.
Thank you for the opportunity to respond to this claim.
Hyundai Motor...

AmericaConsumer Affairs

July 30, 2014
 
Revdex.com Serving San Diego
4747 Viewridge Ave #200
San Diego CA 92123
###-###-####
Case# [redacted]
 
Hyundai Motor America has prepared the following as our response to Claim [redacted] :
 
The consumer...

contacted Hyundai Motor America on 6/24/13 regarding a paint concern with their vehicle. The consumer’s vehicle has a date of first use of 1/21/2009, and at the time of contact had approximately 68,000 miles. The consumer had been advised at that time that their paint warranty expired on 1/21/2012 or 36,000 miles. Assistance was declined due to the vehicle being well beyond the paint warranty by both time and miles. 
Thank you for the opportunity to respond
 
 
Hyundai Motor America
Consumer Affairs

DO NOT BUY HYUNDAI !!!! They advertise America's best warranty. My 2015 Hyundai Sonata Limited has had nothing but problems since 5493 miles. The car randomly stalls. The car shifts erratically. The car has electrical glitches. The car goes to the shop and they never find anything. For the last eight thousand miles the rotors have been warped. They find nothing. They keep the car for four days in one dealership nothing found. They keep it in another dealership for over a week tell me we test drove the car for 20 miles when in actuality they only drove it for six. The panoramic sunroof makes creaking noises non stop but they cannot find that either. The transmission starts making noises whenever I try to go uphill and sputters but nothing. If you buy one of their cars be ready for a nightmare. All the dealers do the same thing tell you they looked at it but they do not and they always say the same thing no issues found. I have spoken to other Hyundai owners and have seen other reviews on Hyundai's facebook page stating the same. Take your car to a local mechanic and he will find all the issues in a few minutes. I recommend any car manufacturer over Hyundai because their customer service or ability to get anything done is none existent. For example they got Chris L to deal with my case from the northeast region. He is as high as you can get according to everyone. His response is always the same take it to a dealer and I will call them and get everything handled. He never calls and even when he does nothing happens. He is a incompetent individual who has no interest in getting the issue resolved. And when you call the national corporate office there is a office with four employee's who say we will try to do it but Chris is the top guy. Waldo will put in requests and nothing. Eddie will start giving legal advice and tell you to file with Lemon law or the Revdex.com. Craig is okay but again he just tries to defuse the situation and just puts notes on the case. The dealers try to refuse to take the car at all and tell you let corporate deal with it. I have owned some horrible cheap used cars over the years but this is by far the worst ever. Walk, take public transportation and even bike before buying one of their vehicles.

[redacted] I had a awesome experience here.. I recommend everyone come here for thier vehicle needs!!!!

Hyundai Motor America has reviewed Customer Complaint # [redacted], and has prepared the following in response:
Hyundai Motor America is sorry to hear about this customer’s experience with his 2015 Sonata. Hudson Hyundai is currently addressing the concern by replacing the long block...

engine assembly, and will notify the customer as soon as this repair is complete.In the interest of goodwill and customer satisfaction, Hyundai Motor America would like to offer the customer reimbursement in the amount of one car payment. A representative will contact the customer and facilitate this goodwill offer.
Thank you for the opportunity to respond to this claim.
Hyundai Motor America Consumer Affairs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have already...

had the car in the garage again, this time for some sort of transmission issue. When I put the pedal to the floor to accelerate quickly, the engine downshifted and revved high, but it acted like the transmission was slipping. It didn't actually accelerate. I replicated this several times and then drove it to the service center. When they went to work on it the next day, they indicated they could not replicate the issue, and that no codes were saved. Fantastic....So, now I have a car that has been torn apart, and had major parts replaced, the transmission has an intermittent issue that causes it to slip, but isn't being recorded, at 200 miles, I've had to take the vehicle to the service center on 3 separate occasions, I've lost time on my 30 day tag, I've lost time on my Bluelink service, and the value of my car has plummeted below that of a normal, well functioning vehicle that was purchased new, due to the repairs and issues I have experienced already.
The 2nd time I had the vehicle in the garage is not on the service record. I drove it to the service department because it smelled like burning plastic. The service department indicated this was typical and should go away after the first 160 miles or so. The smell is still there...
The offer in no way equals the loss of value of the vehicle due to issues, combined with the loss of value of the tag and Bluelink service, along with the time I've had to spend away from work and family, dealing with these issues.Regards,[redacted]

We researched Ms. [redacted]’s complaint regarding the MPG mileage reading in February 2016.  Our research has found that two payments have been sent to Ms. [redacted].   2013-10-10 [redacted]  $126.75  A  002...

 Current Lifetime2012-12-19 [redacted]  0         [redacted]  $295.72  A  001  Current Lifetime A subsequent payment email was sent to the customer at [redacted], the email we have on file for the customer.  There were two emails sent, one on 2/8/2016 and again on 2/15/2016, but neither have been completed (Customer’s must confirm payment through this email in order to receive payment). We have asked our National office to resend the email to the customer today, April 29, 2016.  Ms. [redacted] should follow the instructions in the email and the payment will be sent.  If Ms. [redacted] has any further problems with the process, she can contact me directly at [redacted].  I am in the office Monday thru Friday, 7:00 am to 4:00 pm CST.  Sincerely,[redacted]South Central Region Consumer Affairs