Hyundai Motor America

06/16/ Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496-Case# *** Hyundai
Motor America has prepared the following as our response to Claim # ***,
The customer’s complaint has been documented Hyundai Motor America at this time recommends that the customer continue to work with her dealership for further diagnosis and repair of her Santa Fe
Should she have any additional questions or concerns regarding her Santa Fe we can be reached by e-mail, [email protected] or by calling our toll-free customer service number at 1-800-633-
Customer satisfaction is one of Hyundai’s top priorities. Thank you for allowing us the opportunity to review this matter further
Hyundai Consumer Relations

Hyundai Motor America has reviewed Customer Complaint #***, and has prepared the following in response:
As stated in the Hyundai Warranty Information booklet provided with this vehicle, it is the owner’s responsibility to deliver the vehicle during regular service business hours to
any authorized Hyundai Dealer to obtain warranty serviceWarranty service will be provided by an authorized Hyundai dealer without charge for parts or laborThis warranty will not apply to warranty service performed by those other than an authorized Hyundai dealer.In the interest of goodwill and customer satisfaction only, Hyundai Motor America stands behind the one-time only offer made by the Hyundai Customer Connect Center representative, for reimbursement of 50% of the wheel hub repair at an Independent Repair Facility, along with reimbursement of the $inspection fee at Island Hyundai, for a total of $This offer is contingent upon the customer providing a copy of his current vehicle registrationShould the customer choose to accept this offer, a Hyundai Motor America representative will contact him to facilitate the processing of the reimbursement checkThank you for the opportunity to respond to this claimHyundai Motor America Consumer Affairs

It is unfortunate the circumstances that prompted this complaint with your office. The customer should refer to the website Hyundai Motor America has established for cases like this.
The website is
"Calibri","sans-serif"Times New Roman"">www.hyundaiusa.com/TXXWe appreciate the opportunity to respond and be of assistance in this matter

Called Hyundai concerning the tires they contracted for the Elantra I purchased last summerThey created Case and then went on to pass the issue off to the tire manufacturer and local dealer Hyundai talks of safety and quality What I have found is an vehicle that is UNSAFE in winter conditions and unwilling to own up to their products quality It is not the conditions of the road that are the problem Not when every other vehicle is passing you on the interstate, which had been sanded it was the tires that had no traction and when I tried to speed up to match the flow of traffic, my Elantra started to lose traction and slide sideways Very dissatisfied with Hyundai's response This was my first and last purchase of a new Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have never wrote a consumer review with Revdex.com until nowI believe it should be a last resort when you get to a point where the business you deal with shows no responsibility or caring at allThat has been my experience with Hyundai Motor America
About month ago my Hyundai Sonata stopped dead in its tracks during rush hour, in the middle of the highway! It was a very dangerous situation for me
I had my vehicle towed to a mechanic ($125)A few days later the mechanic informed me that what happened to my vehicle was a result of a Hyundai engine recallI then had my car towed to the Fcillo Hyundai dealership (another $125)I have been waiting for an engine since then...so almost a month
Here are the many issues I have had to face with Hyundai Motor America as a result:
Tows ($250) - Hyundai Motor America promised to reimburse me for the tows if I were to mail them the receiptsI mailed them all the necessary information and receipts about weeks agoI then called Hyundai Motor America a number of times to find out the status of them reimbursing me for these towsAll I got in return is Hyundai Motor America customer service passing me from one phone number to anotherI wasted hours on the phone with them just to get no answers at allThey could not even check to see if they got my letterI still have no answers on this issue
Rental - Hyundai Motor America also promised to pay for my rental while I wait for the new engineYet when I called them to find out about the reimbursement for the tows, they decided to tell me that they may or may not pay me back for the rentalAmazing
Engine - I have contacted Hyundai Motor America many times by phone and e-mail to find out the status of the engineOnce again, they showed no caring or responsibilityThey for some reason decided to blame Fcillo Hyundai for me not receiving an engine yetThat makes no senseFcillo Hyundai ordered the engine as soon as they found out about the recall for my vehicleNow it is up to Hyundai Motor America to supply Fcillo Hyundai with the engine so that they can put it in my carThe least Hyundai Motor America can do is give me a status update on approximately when the engine might be readyI still have no idea when the engine might arriveIm driving a rental that I don't feel very comfortable withI have a mile drive to work each way
Responsibility - Hyundai Motor America has shown no responsibility during this whole processNot once was I ever contacted by phone or mail or e-mail (prior to my car stopping on the highway) by Hyundai Motor America to let me know that there is an engine recallThis is not a minor recallWhen your engine stalls in the middle of the highway and your car completely stops all of a sudden, its very easy to get into an accident that can cause bodily injury or deathYet Hyundai Motor America did not think to inform me of this recall at all
Now that I am going through this recall, they do not want to take any responsibility for why getting the engine to me is taking so longThey dont want to take any responsibility for reimbursing me for my tows and the rental vehicle I'm driving
I will never buy another Hyundai again, even if it was given to me for freeThat is a factI will continue to post similar consumer reviews all over the internet so that others will not even think of ever buying a HyundaiSure, you save on the price of the vehicle, but then you get no customer service and have to deal with recalls that can cause bodily injury or death (and you will never know about these recalls!)

We reviewed the customer’s complaint with Great Lakes Hyundai. The dealer did advise MsBisbee of all the rebates that were available at the time of shopping for her vehicle.
This is standard procedure within the auto industry. As the customer stated the rebate had qualifications and the customer did not satisfy the necessary qualifications to receive the college grad rebate

This complaint appears to be misrouted. It should be sent to Hyundai Motor AMERICA not Hyundai Motor FINANCE
Kind Regards,
Hyundai Motor Finance

Hyundai Motor America has reviewed Customer Complaint# ***Hyundai request the customerbring the vehicle to have all concerns inspected at an authorized Hyundai dealershipHyundai MotorAmerica will continue to honor the terms of all applicable warrantiesA representative has been
incontact with the customer directly and will continue to work with them regarding their concerns.Thank you for the opportunity to respond to this claimHyundai Motor AmericaConsumer Affairs

Customer has been advised that a new check will be issued to her by the end of the this week, the week of 6/30/

[redacted] has been removed from all accounts and has been added to an opt-out listWe apologize for the inconvenience this has causedPlease contact us if there are any future concerns:
"">1-800-633-
Mon - Fri 5:am - 7:pm PST
Sat - Sun, 6:am - 3:pm PST

Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared the following in response:
This vehicle was leased new from [redacted] Hyundai on 11/01/2012. On 04/14/2016, the vehicle was towed in to Hyundai City with a check engine light concern – the first visit to...

a Hyundai authorized dealer in over three years and five months. A technician at Hyundai City inspected the vehicle, and found evidence of lack of maintenance, and recommended that the engine be replaced. The dealer documented this condition with pictures, forwarded this documentation to HMA’s warranty approval center, and the repair was subsequently denied due to lack of maintenance.As specified in the vehicle Owner’s Manual, maintenance service and record retention are the owner’s responsibility. Furthermore, repairs and adjustments required as a result of improper maintenance or a lack of required maintenance are not covered under warranty. Under normal usage conditions, the engine oil and filter must be replaced every 6 months or 7,500 miles. Under severe usage conditions, including but not limited to driving on salted roads or in frequent stop and go conditions, this requirement increases to every 3,750 miles. An excerpt from the Owner’s Manual is attached for reference.
If the customer has retained records of routine maintenance services completed, Hyundai Motor America encourages them to submit copies of those records for review. Thank you for the opportunity to respond to this claim.
Hyundai Motor America, Consumer Affairs

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have a case opened already it hasnt been closed. Can you contact hyundai and find out how long its going to take for my check to come.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I filed this against Hyundai Motor America not Hyundai Motor Finance.  The only address I was able to locate on the website is the address I provided within the complaint.  If that then goes to Hyundai Motor Finance then they need to forward such message or make another address available.  Hyundai Motor America has since left me a message stating another check has been issued to cover the returned check and my fee.  I specifically stated I did not want a check since their first one bounced.  Also, they are giving me two gift coupons for oil changes.  A lot of good that does seeing how my new car has 1 year free maintenance, with oil changes, plus I purchased an optional oil change package for the next five years.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Request HMA review [redacted] and this email from [redacted]:We are not charging for the CarPlay update. Certain 2015 Sonatas will require a navigation map update to integrate with the smartphone software. Customers who have not already done so will need to purchase a standard map update. Once you have the right map software installed in the car, CarPlay and Android Auto are free. We will announce impacted models and special map update pricing at a later date.Hyundai.jpg[redacted]Manager, Connected Care Publicity
Regards,
[redacted]

Revdex.com
 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hyundai Motor America has offered the consumer full reimbursement as requested, totaling $1,037.00.  
 
HMA is not in a position to offer to replace the consumer’s Hyundai Sonata.
 
To the extent that she disagrees with our evaluation, we would like to take this opportunity to remind her that she may take advantage of the following alternative dispute resolution (“ADR”) program provided by HMA:
 
                              Revdex.com AUTO LINE
                              Alternative Dispute Resolution Division
                              Council of Revdex.coms, Inc.
                              4200 Wilson Boulevard, Suite 800
                              Arlington, Virginia 22203
                              1-800-955-5100
 
               The Revdex.com AUTO LINE program, which performs arbitration services on disputes such as this one, is provided at no cost, and is part of HMA’s effort to provide an impartial third-party organization to equitably resolve concerns such as this.
 
Thank you,
Hyundai Consumer Affairs

A Hyundai Motor America representative has continued to work directly with the consumer in regards to their concern. That representative has issued two reimbursement checks, one for the amount of two months car payments, and one for the cost of the consumer's rental car. That representative has worked diligently to ensure that these checks have been expedited via FedEx, and are due to be delivered to the consumer on Monday, June 27th, 2016.
Thank you for the opportunity to respond to this claim.

A Hyundai Motor America representative has been working with the consumer directly in regards to their concern. In the interest of goodwill and customer satisfaction, the representative offered the consumer rental reimbursement, and reimbursement in the amount of two car payments.
The...

Independent Repair Facility which is completing the repairs to the consumer's vehicle has placed an order for the necessary parts with Fred Beans Hyundai, and that order will be fulfilled as the parts become available.Thank you for the opportunity to respond to this claim.