Hyundai Motor America

We have reviewed the materials you provided and inspected your Sonata. In the course of our inspection, however, we were unable to find any malfunctions or defects relating to themanufacture or design of the vehicle. Accordingly, from the information available to us, while we sympathize with...

you about the vehicle fire, we cannot agree that the fire was caused by the vehicle’s original manufacture or design.Thank you for the opportunity to respond to this claim.
Hyundai Motor AmericaConsumer Affairs

The car had continuous problems directly tied back to warranty and service work done across a number of their approved service centers, including two which resulted in a major incident on the interstate.
After 4 years and now without the car for more than 2 months following total engine failure (last I heard they are pulling the new engine again), still no end in sight and the company has so far refused to buy back the lemon and has refused to acknowledge the severity and safety impact.
The car is a death trap!

Re: Complaint # [redacted]
Hyundai Motor America has reviewed Customer Complaint #[redacted], and has prepared the following in response:
Hyundai Motor America apologizes for any miscommunication regarding the pricing of BlueIink services. Hyundai Bluelink does have a variety of...

package options, which are detailed in the enclosed document. In order to activate the Remote package, the customer must also activate the Connected Care package. A one year subscription of both Connected Care andRemote is $198.00.In the interest of goodwill and customer satisfaction, Hyundai will make a one-time offer to reimburse the customer in the amount of $99.00 for the cost of the Connected Care package, should the customer choose to activate the Connected Care/Remote subscription.
Thank you for the opportunity to respond to this claim.
 
Hyundai Motor America
Consumer Affairs

Hyundai Motor America (HMA) has reviewed your response. Unfortunately, our position remains the same. Our final decision is to deny the claim based off evidence of improper maintenance. We thank you for allowing us to have the opportunity to respond to this matter.
Thank you,
Hyundai Motor America

Hyundai requests that this customer submit documentation showing the original charge placed by Blue Link, along with the amount refunded. Hyundai will review this documentation to determine any additional amount owed to the customer.
Thank you for the opportunity to respond to this claim.
 
Hyundai Motor America
Consumer Affairs

Hello,
sans-serif; text-align: left;">I did receive a refund from Hyndai Finance. They were unprofessional for the most part, but I finally spoke with someone who did help, and explained everything clearly. I would rather you spend your resources helping others at this time. Thank you very much for your help. Please close this complaint.
Respectfully,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com of San Diego4747 Viewridge Ave, #200San Diego, CA 92123
Re: Complaint# [redacted]Hyundai Motor America has reviewed Customer Complaint# [redacted]. In the interest ofgoodwill and customer satisfaction HMA has reimbursed the customer 2 month's car paymentsfor the total...

amount of $670. Hyundai Motor America would be happy to work with thecustomer to arrange for a field service engineer to inspect the vehicle. A representative willcontact the customer directly to set up the appointment.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs

Tell us why here...Please see the attached sales documents in which the customer did NOT pay tax during the purchase of the vehicle.  ON page # 3, line # 5 the custoemr initialed acknowledgement that no taxes were paid at the time of vehicle purchase.  The custoemr needs to...

address his concerns with the states DMV or the selling dealership.  This is not a warranty issue.  The custoerms concern is based on the sale/purchase of the vehicle and is a contract between the custoemr and dealership.

To whom it may concern,
Thank you for the opportunity to address the customer’s concern. The U.S. Federal DistrictCourt approved the settlement in June 2015. Based on that order, we anticipated mailing outsettlement payments in early Fall 2015. Unfortunately, six different...

appeals have now been filedin connection with the settlement, forcing Hyundai to halt any settlement payments. It is currentlyunclear how long the appeals will take the court to resolve, and, until those appeals are resolvedby the courts, we are not able to move things forward and mail out the settlement payments. Weapologize for the inconvenience. Customers can check this website for the most currentinformation.. https://www.hyundaimpgclasssettlement.com.In our system the customer is listed under her maiden name. Customer is not the original ownerof the vehicle so therefore will need to submit documentation that the class action settlementrequires to prove ownership of the vehicle. Furthermore, the following documents will need to beprovided to show that the customer’s name has changed. Once I have received the documents,the customer’s name can be updated in our system. We will need the following documents:
• Copy of current vehicle registration• Copy of Sales Document (when vehicle was purchased)• Copy of Marriage Certificate
If you have any questions, I can be reached at [redacted].
Sincerely,[redacted]Consumer Affairs ManagerSouth Central Region[redacted]

I currently own a 2012 Hyundai Sonata with 54K on it. The engine blew up in October of 2015. The vehicle is under warranty however my car is still in the shop with NO ETA of when it may be done! The dealership tells me the parts are not available. After many attempts of contact Hyundai Motor America they are telling me there is nothing they can do! They wont even pay for a rental car! And they will always promise to call back with 24 hours and I will always have to call themI have been with out my car for over 3 months now! This company is a JOKE I would never recommend anyone to purchase a vehicle that is a Hyundai. They have multiple recalls on the vehicle and then do not even care to take take of there paying customers when they product has a serious problem! I WILL NEVER OWN A HYUNDAI AGAIN! Anyone that I know will understand the problems that I have gone through! 3 Months and still waiting with no ETA is unacceptable! I just want them to buy the car back so I can be done with all of this

In the interest of goodwill and customer satisfaction, Hyundai Motor America would be happy to reimburse the customer in the amount of $84.02, for the replacement door handle.
Thank you for the opportunity to respond to this claim.
Hyundai Motor America, Consumer Affairs

TO: Revdex.com serving San Diego, Orange and Imperial Counties
4747 Viewridge Avenue, Suite 200
San Diego, CA 92123-1688
ATTENTION: [redacted], Dispute and Information Analyst
RE: Case# [redacted]
CUSTOMER INFO: [redacted]...

[redacted]
E-mail: [redacted].[redacted]@gmail.com
Dear Ms. [redacted]:
Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact.
HMA contacted the customer and the customer stated their concerns with their vehicle were: peeling paint and paint chips on the front bumper, a pulley bearing noise, the brake lamp switch was not working (was repai[redacted] recently but customer wishes for it to be checked), the rear back up camera is not working and the front bumper and hood are misaligned. HMA's District Parts and Service Manager (DPSM) met with the customer and their son on Tuesday, August 13, 2014 at [redacted] Hyundai NW to inspect the customer's vehicle and address their concerns.
The DPSM agreed as a one-time goodwill gesture to repair the bumper (minor cosmetic blemishes) and rear back up camera since both items are out of warranty. The DPSM inspected the brake lamp switch and determined it is repaired and operating as designed. The DPSM determined the front bumper and hood are aligned correctly but will have the dealer's body shop inspect. Please note that since this vehicle has been in use since 11/6/10 and has over 47,719 miles on it, the bumper and hood alignment concern if it were to be verified would not be a warrantable concern and would most likely not be approved for a goodwill repair. The customer is being provided alternate transportation at HMA's expense during the goodwill repairs listed above that have been authorized by the DPSM. Please also note that the customer was provided four new tires on 7/25/14 as a goodwill gesture by [redacted] Superior Hyundai (dealer listed at start of correspondence sister store) because of another complaint this customer filed througb the Revdex.com against that dealer.
If you need further information, please feel free to contact me.
Thank you,
[redacted]
So nth Central Region, Consumer Affairs Manager
[redacted]@hmausa.com
FAX: ([redacted]

Hyundai Motor America has prepared the following as our response to CustomerComplaint# [redacted].
This customer's vehicle has previously been presented to [redacted],where both valve covers were replaced under warranty. An alternator replacementwas not approved for...

coverage under warranty due to the fact that the alternatortests showed nonnal operation. As a gesture of goodwill, Hyundai Motor Americaalso extended the offer of a $200.00 service coupon for use at a Hyundaiauthorized dealer location. The customer accepted this offer, and the coupon wasissued.In the continued interest of goodwill and customer satisfaction, Hyundai MotorAmerica will authorize the replacement of the alternator on this customer'svehicle. If this offer is accepted, the replacement can occur at the Hyundaiauthorized dealer location of the customer's choice. ·
Thank you for the opportunity to respond to this claim.
Hyundai Motor AmericaConsumer Affairs

[redacted]
has been added to an opt-out list for all communications from Hyundai.
[redacted] was located in our systems and removed from the Blue Link
account in question as well. We apologize for opting out the incorrect email
previously. Please contact us if there are any future concerns:
1-800-633-5151
Mon - Fri 5:00 am - 7:00 pm PST
Sat - Sun, 6:30 am - 3:00 pm PST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I brought my car in before the warranty ended and it took them over a year to figure out what exctally was wrong with it. They are noting that I am at fault as it was not documented correctly on their paperwork (I have attached the document when I first brought it in with the concern and it was before my warranty was up).They noted that my vechical was just getting old and I kept insisting that there was something wrong. Finally, Hyundai had a platinum technician look at my vehicle an they were able to find what was wrong. At this time they are not offering anything to help me fix my vehicle. Their customer service has been the worst I have ever dealt with. I would still like to request that they offer something to help fix or fix the issue my car is having. I would like them to pay for it to be repaired or trade my car for one evivalent in age. This is unacceptable that they are not willing to help with the issue. I even have documentation that the dealership wrote on my file saying this was not normal and it was most likely a defect (I have attached the file). I would hope Hyundai would stand behind their cars and help out loyal customers. 
It is sad to know they are not willing to help when I was the first owner of the car, have taken care of the car, and used their services departments to fix and mantaine  my car. You would think they would look after the customers and make sure they'd full detailed inspections to make sure things were caught before the warrenty and they would not drag them on the wild chase and just pretend the car is fine when the owner knows there is something wrong. Now they are not willing to do anything about it and it took me years to just get them to find the issue. 
Regards,
[redacted]