Hyundai Motor Finance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below first of all hmf paperwork sent to [redacted] is pending that means "NOT Completed" also after calling hmf + times telling hmf what is missing since hmf set the claim up with [redacted] people in April and this is now July says CUSTOMER SERVICE IS LOUSY and deliberately stalled claim Hmf stated they would take care of [redacted] claimthe lady said they know how and have done manyhmf has made themselves responsible for claim.the paperwork [redacted] says customer is missing has been with [redacted] people for over weeks isn't that funnya deliberate act like hmf representatives did (different reps ignored me) makes them responsible for the monies they say the customer owespossible addl penalties when attorney general and consumer affairs receives my complaint.Regards, [redacted]

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the customer’s vehicle was repossessed due to delinquency, which resulted in a repossession feeThe payment received on 8/18/satisfied the repossession fee, however late fees are still outstanding from previous late monthly paymentsShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear [redacted] ***, I will not contact HMF at this time because they only talk in circles They also will never let me speak directly with either their Legal Dept or Tax Dept but only through an intermediary, in this case one [redacted] In their response to you they site two requirements in order to request the refund from the State BOE on my behalf The first item regarding a "completed resale certificate" is a completely new requirement that I have never heard of before When this whole transaction began the buyer and I were sitting with the Loan Officer at [redacted] one [redacted] The buyer and I used the same credit union [redacted] spoke to HMF regarding the buyout and release of title and was told by them that I had to obtain a Certificate of Use Tax Clearance from the State of CA BOE in order to get the sales tax refunded I did this as instructed by them They never said I had to send them a copy at any point I supplied the State BOE all the required documentation and they issued the Certificate on 9/9/ That is also the same day that I transferred title to the buyer Title transfer required the Certificate as a pre-requisite per DMV rulesNow, HMF is saying I had to send them that Certificate before the buyout?!?!?!? How is that possible when I had to send them the money for the buyout before they would release the title to me and I couldn't transfer the title until I had it in my possession By the way because of the Labor Day holiday I did not receive the title until Tuesday, 9/8/even though the bill of sale is dated 8/25/Please see the attached copy of the Certificate of Use Tax Clearance which I have also sent to HMF along with all the accompanying documentation for qualifying for the refund on 3/7/ So now they are trying to say this is not good enough because I didn't send it to them before I even had it?? Come on!!!!! Second, the next item they say they required is proof that the sale took place within days of my receiving the title Well, it surely did and please see the attached letter from [redacted] at the State BOE dated 2/4/to [redacted] at HMF wherein the State of CA confirms that I did sell the vehicle within daysHMF is not being straight forward [redacted] has repeatedly told me the only reason HMF will not request the refund is because they are afraid of being caught in an audit by the State of CA and would not be able to substantiate a refund request Now they come up with these requirements (which I have already met) as the reason they will not request the refund? They are not being straight forward The State has told me that if they have the documentation I sent the State to qualify for the refund of said tax and keep that info on file with their request for the refund they will not be in any way held liable for fraud or anything else HMF is being disingenuous What next? Are they going to say I have to prove that I stood on my head for minutes when transferring the title in order for them to comply? Ridiculous!! Thank you kindly for your attention to this matter I hope to hear back soon that HMF will send the refund request.Sincerely, [redacted] *** March 28,

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer received two separate toll violationsThe first violation was issued on 9/7/The second toll violation was issued on 11/20/The total amount due is $Multiple notices were mailed to the customer after each violation was received HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer is being charged the Disposition Fee of $per the terms and conditions of his contract It is a fee disclosed on his contract which discloses that the fee is assessed if the customer does not purchase their vehicle HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

The conversation the customer is referring to appears to have been between her and an employee of the selling dealership, not HMF HMF relies on the terms and conditions of the signed and agreed upon contract As such, we are unable to refund the Disposition Fee as she has requested Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

To clarify, I provided the contact information for my brother, [redacted] because I ( [redacted] ) co-signed on his purchase and in turn referred his Fiance.My account number for the lease is [redacted] At lease end, I ( [redacted] ) returned the lease and co-signed on a new purchase with my brother [redacted] [redacted] then referred his fiance, [redacted] who purchased a Hyundai Elantra through Hyundai Motor Finance - account number [redacted] .To date, I have submitted documentation showing that [redacted] and I cosigned for his purchase of vehicle VIN # [redacted] and provided the account for the newly financed vehicle for [redacted] I further provided proof of address for the newly financed account, showing that [redacted] , [redacted] and I currently reside at the same residence [redacted] **This address is listed for [redacted] on her Elantra finance account.To sum up, I returned a lease, I co-signed on a new Elantra purchase and a referral was made for another purchase (through financing) of a ElantraThere should not be a $disposition fee based on this information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI received payment yesterday after waiting since the end of August for paymentIt’s a shame it took this long to receive my refundAnd I’m not sure where the company got the wrong address since all my paperwork has the correct addressEven a manager at Hyundai was not sure of the error since all the information she saw had the correct addressI’m glad I received payment and no longer have to deal with Hyundai Motor Finance.I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I was contacted finally after business days of calling Hyundai Motor Finance and requesting a supervisor Whom informed be that after an inquiry into account resulted that the billing was in error, only after to speaking to close to representatives that informed me very unprofessionally otherwise My account balance is now zero on my closed account and will not be required to make two car payment for one vehicleIt took the Revdex.com and contacting my local dealer to straighten this out which most people do not have the time for I thank you for addressing this matter and your help I am sure without a doubt help end this ongoing dispute Only sadder this division was for collections and bankruptcy which I hope didn't go on a consumer report that may have cost me a job recently Respectfully, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company has failed to accept responsibility for the fact that, my address was changed fraudulently and with out my request The illegal change of address to my account is a direct result of Hyundai Motor Finance, as a result statements were not received Without receiving a statement therefore a bill was not paid in a timely fashion.] Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint When processing an insurance claim, we take great interest to ensure our customers receive a full evaluation from the insurance company In this case, the evaluation was missing items, lowering the value of the customer’s vehicle We had made numerous attempts to inform the insurance company of such On 12/22/2015, we received an updated evaluation of the vehicle from the insurance company and are now in the process of issuing them a Letter of Guarantee HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint As the complainant has indicated that he may not be the owner of this account, we request he respond to messages left for him by our Fraud Department, so we can obtain further information from the complainant required to complete a fraud investigation HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer’s account was notated regarding the payment arrangement on 4/30/HMF Customer Service can be reached at 1-800-523-4030, Monday-Friday, 8AM-9PM EST Online services including payment arrangements are also available at HMFUSA.comHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Per our previous response, HMF is adhering to the Fair Credit Reporting Act in reporting his account to the credit bureaus Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have been in contact with the customer regarding this issueWe are currently awaiting a corrected title from the Arizona Department of Motor VehiclesOnce received by HMF, the perfected title will be issued to the Ohio DMV via currier serviceHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer’s balance will be adjusted once funds for the requested personal property tax abatements and the check the customer referenced from [redacted] have been received and applied by HMFWe have notified the customer that after the application of the payment from [redacted] and the pending abatements there will be a remaining balance due of $ As a courtesy, HMF will waive the remaining $balance upon the abatements posting to the customer’s accountAdditionally, the account has not been reported negatively to the credit bureaus HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Good morning, the dispute has not been resolved by Hyundai Motor FinanceIn fact, their response says they are reaching out the Boston Tax Assessor, which is incorrectAs I had discussed with them NUMEROUS times, it was the Connecticut Tax that needed to be abated There was no link or way for me to respond through the Revdex.com website, so I decided to follow up hereBest regards, [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[i was told by them that it was reported negatively on my credit, if they respond that as of todays date no negative items were reported to my credit by them then I would be satisfied, like this if any issue comes up with the credit bureau I have their response as proof] Regards, [redacted]

HMF does have a loyalty program in which the Disposition Fee would be waived should the customer finance or lease a new vehicle through HMF In this case, the customer may have purchased a new vehicle, but did not finance or lease with HMF, and as such, the customer is not eligible for the fee waiver program Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Upon receiving the customer’s initial complaint we contacted the customer and provided a 30% discount on the Excess Wear and Use charges, leaving a remaining balance of $ We have contacted the customer again and offered a payment schedule and provided him with a point of contact for any future concerns Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST