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Hyundai Motor Finance

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Hyundai Motor Finance Reviews (1129)

Review: two months in a row hyundai has failed to send a bill for a payment repeated calls to Hyundai have failed to help. First month company tried to charge $9.oo in fees to pay the bill over the phone after the bill did not arrive. After several calls again this month looking for the bill, nothing. This is not a new loan and this problem has just begun, people at Hyundai are some of the nastiest, rudest, ignorant customer service people I have ever had to deal with. I truly believe this is a scam to get fees from people that never miss or make a payment late. Where are the bills? This is in the agreement, they send a statement, I pay the bill. They are not keeping up with the agreement, even after you call and ask them over and over again.Desired Settlement: I would like to hear from this company with a reason as to where my statements are and why the customer service reps flat out refuse to help resolve this issue. I WANT MY STATEMENTS EACH AND EVERY MONTH!!!

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Hyundai Motor Finance is incorrectly reporting my account as being 30-60 days past due from May of 2013-December 2013. I have always paid my account as promised and am a victim of errors made by my bank and by Hyundai Motor Finance. I have written Hyundai Motor Finance and provided documentation of the bank error and errors made by Hyundai Motor Finance. Hyundai has failed to correct the issue. Instead Hyundai has chosen to profit from the situation by adding unwarranted late fees to my account (which I have paid in full). I sent one complaint certified mail with a delivery receipt yet Hyundai has claimed they didn't receive it. The level of incompetency displayed by Hyundai throughout this ordeal is unacceptable. My account history including what Hyundai Motor Finance claims are communications made by me are full of errors. I have passport stamps to prove I was in a country that would have made it impossible for me to communicate with Hyundai in the summer of 2013 as they have claimed. Nothing in Hyundai's file can be relied upon to be accurate as far as any communications they claim to have had with me. Their customer service is well documented as one of the worst in the business. My case wouldn't be a difficult one to make with actual litigation. It is difficult to document within the parameters of this complaint form as I have bank records, US Postal Certified Mail records as well as my passport stamps to prove that Hyundai's information is false. I have no way of attaching this to the complaint but will have it ready in the event litigation is required to resolve the serious issue of my damaged credit.Desired Settlement: Hyundai needs to report my account as always paid as agreed and refund ALL of my late fees from May of 2013-December 2013. Hyundai should be held accountable for damaging my credit by paying damages to me. I am willing to forego these damages in the event I am not forced to litigate this matter with Hyundai Motor Finance.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

I paid off a vehicle I purchased and Hyundai decides to send the title to a previous address that has not been used in 2 and a half years. The correct address was updated in their system as soon as we moved, they sent bills to the correct address for 2 and half years. So why out of the blue do they use a previous address ? Now I have to wait on a lien release, go to the DMV, apply for title, and take time out of my day because of their incompetence. Their answer is that they can do nothing for me, except send a lien release after I spent approximately $50,000.00 with their company on the purchase of a vehicle. I will never purchase another vehicle from them or recommend their company after this horrible experience.

Review: I have experienced many problems with the customer service and collections problems with this company. I was told by a customer service rep that I was granted a payment extension a total of 8 times and was lied to. I was going through a divorce and I because ill. Hyundai Motor Finance apparently does not record the phone calls because this continues to happen. I was unaware of how many time that this company had reported to the credit agencies that I had been late until September 2014. I contacted HMF many times and was given the run around. I have tried numerous times to get the information corrected but of course it has not been corrected. If I call this company and speak to Customer Service I am trusting that the Customer service rep is giving me the correct information. If the customer service rep does not I should not be penalized for the lie that's being told to me. Also looking at information from previous employees posted online this company has posted to the credit agencies that I had been late and had not paid a car note from May 2014 to September 2014 which is not true. This is public information posted by 2 of HMF employees and it has happened to me which is not true. I have been cursed out by the collection agency thee times for trusting that a payment extension was granted to me and this was ignored when I contacted customer service for an explanation. I was told the first time when called at night "If you paid your [redacted] bill I would not have to call you." I told the young lady I can't help that I was going through a divorce. The 2nd time I was told "Pay your dam bills stupid [redacted] and we won't call." The third time I was pregnant tired and sick so I just hung up my phone. For this reason I will not and have not given this company my correct phone number.Desired Settlement: I would like for this company to fix my credit that they have ruined. I would like for the late payments to be removed from my credit because I would not have been late if I was not told that I was granted an extension. It would be helpful if this company would report to the credit agency when I make a payment on time instead of reporting negative things only. Also I would like an explanation of why this company looks into other personal info on the customer. This is not in my contract that this would happen.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer’s credit reporting accurately reflects her payment history. HMF reports the status of all payments made, not solely those which are delinquent.

In addition, HMF has a quality assurance department to monitor calls and at no time would condone an employee speaking to a customer in a manner such as that described by the complainant.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I would like an explanaion explaining the lies being told by the customer service rep. If I was told an extension would be granted it should be granted. This company allows the staff to lie & be dishonest with customers. If you're going to address my complaint please address my entire complaint. Have a little common decency & call me to address my complaint properly. Thank you

Review: On 11/15/14 I returned a lease on a 2012 Hyundai Elantra to Drew Hyundai and leased to a 2014 Hyundai Elantra. On Nov 30, 2014 I put a stop to auto debit on the old account and authorized auto debit on the new account. On Dec 1, 2014 Hyundai withdrew the payment for my new account. On Dec 3, 2014 Hyundai also withdrew payment for my old account even though I had unauthorized payment on that account in the amount of $236.71. THIS PAYMENT WAS NOT AUTHORIZED AS I WENT ONLINE NOV 30, 2014 AND DISCONTINUED MY AUTODEBIT. I called Hyundai on Dec 4 and spoke to a customer service superviser who stated that I needed to send in a copy of my running statement balance so payment processing could see that I paid twice. I emailed the superviser ([redacted] at [redacted]@hcamerica.com) a copy of my running balance as I was told. Later that day Ms. [redacted] responded to my email by saying, "Received will forward to payment processing." To which I responded, "Thank you. Do you know approximately how long it will take to receive my payment?" I did not receive a response to this. Two days later I sent her another email stating, "Hi, Is there someone in payment processing I can contact to see when I will receive my money?" I did not receive a response to this either. I called Hyundai Motor Finance again today, 12/12/14 to find out a time frame for receiving my money and was told that they never received my running balance statement and that I would have to send it in again. At this point I am furious. I told them that I did not understand why they were able to auto debit my bank account for my new car account, but couldn't immediately stop the auto debit on the old account. I have been getting the run around from Hyundai for over a week now.Desired Settlement: I want my money refunded IMMEDIATELY

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Sent a wu quick collect and provided all the info needed to collect it. It was excepted same day at 901 pm but they won't apply it to my acct. This is the 3rd time it's happened causing Me to acquire late fees and past due notices.Desired Settlement: I want the 30 days past due removed from my credit report the times this has happened and my late and western union fees paid in full which would be around 70 dollars

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: When I leased my vehicle with Hyundai I signed a contract disposition fee if I chose not to lease or buy another Hydundai. When I tried to exchange my car with them I wanted them to give me a offer/quote on a Hyundai Tuscon which is one of their smaller SUVs. I tried to deal with them over 3 times on this. First they proceeded to quote a 2015 Elantra which we went through the emotions on but couldn't agree on payment because I continuously said I really want a Tuscon. When this didn't go through Hyadundai called me and asked what the problem was and I told them I've tried to deal with your sales people several times and they won't quote a Tuscon for me. So dealing started again but they kept sending me quotes on the Santa Fe I even called and emailed the sales man on why they won't deal with me on what I want and make a deal on large SUV (Santa Fe). Said they could give me a better deal on that..In all I never got a quote on Tuscon. Plus during these sales visits I noticed a last year model Tuscon and asked if it was sold and they said no but wouldn't deal with me on this as well. My question if I made every effort to do my part why do I owe then this fee. I even have several emails from sales person not agreeing to quote or price me what I wanted. So I went to Chevy and they quoted me a deal on Chevy Trax and brought out my lease from Hyundai. "Three months" later I get this bill saying I owe them $400.00 disposition fee and $827.16 excess wear and use with I think is over the top. When I had delivered the car to them after my purchase with Chevy which I had called and made an appointment for the same salesmen refused to aknowledge our presence even after we told them we had made an appointment to deliver Elantra. When my husband went to them 20-30 minutes later to ask them what was going on they treated us like trouble makers and said just throw the keys on the desk…not even given us any confirmation documents that we had returned the car/procedure.Desired Settlement: The damage cost should be reduced to adequate amount and the disposition fee should be dismissed due the fact I tried over three attempts at getting another Hyundai through them before I approached another dealership. Plus the amount agreed upon should be in paymennts not lump sum.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: The dealership I purchased the vehicle from, booked the wrong vin number. I caught the mistake, and identified it to the dealer. The dealer and I re-signed new paper work with the correct vin. The car was re-booked. Hyundai motor finance identified the re-book and tacked on a late fee of $30 to the previous incorrect vin. I had been making on time payments on the vehicle, and the funds were transferred to the new account, but the late fee still existed. I went to take out a loan to purchase a house, and my credit check had revealed my credit score had dropped from a 685 to a 617. The reason why, the late fee had cause incorrect negative credit reporting on my credit. I called Hyundai motor fiance on 29 Dec 2014 and filed a complaint with an individual at their call center in Georgia. They said they needed up to 30 days to process and complete the transaction and I could periodically check on the status of my claim. I called every week to check, and each week I would have to start a new claim as if I was starting from scratch. On the 30th day I was informed by and individual there that I needed to mail them my claim. I was never informed on any previous occasion that I needed to file a compliant via mail. I need this issue resolved now. This 30 day delay has put my dependents at risk to potentially be homeless while I am deployed. I can not be approved for a VA home loan due to this negative credit reporting. I need it ex-sponged from my credit history and my previous credit score reinstated in order to put a roof over my children heads while I am deployed. This is stifling my quality of life and threatening my morals as a father.Desired Settlement: I would like Hyundai motor finance to remove the wrongful negative credit reporting on my credit history and have the 3 major credit bureaus update my credit score immediately. I am working on very limited time. I need this done before my deployment in April.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: made a monthly payment like always and they submitted wrong and said I submitted wrong; then want to charge me fees etc for there mistake. No polite phone calls and very poor customer relations to say the least. Have made numerous payments and never a problem, yet they believe it is right to blame the consumer.....Desired Settlement: credit reporting correction, billing corrections and adjustments, plus a written formal apology.....

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I am a co-signer on a lease from hyundai motor finance. I recently learned that a few months ago the account was wrongfully credited an amount of $2000. Two billing periods later or so the same amount was removed and the account became delinquent. Countless phone calls with customer service and supervisors have lead no where. The account continues to be paid on time monthly and yet late fees are assessed. There are constant phones calls asking for payments, letter of default or of repossession but when it comes to fixing the account, no one is helpful. My once excellent credit score has taken a major hit because of this.Desired Settlement: The desired outcome is simple... Adjust the balance of the account, refund possible late fees, fix my credit and issue an apology. Can't wait to be done with this lease and hyundai all together.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: On Wednesday September 3rd 2014, I received a bill from Hyundai Motor Finance for the amount of $2,259.18. Previously, I had come to a resolution with Millennium Hyundai of Hempstead NY where there was a $0 balance. This was after previously contacting the Revdex.com in reference to case #[redacted]. The previous case was closed, we thought the matter was resolved since we have a signed lease termination documentation from Millennium Hyundai that states there is a $0 balance. I have attempted several times over the previous week to contact Hyundai Motor Finance, have also sent them all supported documentation (provided by Millennium Hyundai) which they refuse to consider. I’m being told by Hyundai Motor Finance that we should not have been given this paperwork or a copy of the paperwork and they had never had an experience with this issue. Hyundai Motor Finance is refusing to withdraw the charges despite the fact that the lease termination forms dictated differently. I have contacted Hyundai Motor Finance every day since receiving the bill, and have the dates, times, and representatives names to whom I've spoken with regarding this matter available on request as well as the paperwork in question.[redacted], the supervisor, the last representative we spoke with, said after speaking with upper management they would not honor Millennium Hyundai’s paperwork on Friday September 12th, 2014 at 10:00am.Desired Settlement: Resolution being that Hyundai Motor Finance honors the $0 balance as per the dealership paperwork.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: A leased car was traded in back to the Hyundai dealership and another car was purchased in January 2014. In April 2014 I was advised that a "delinquent notification" was made to my credit affecting my overall credit score. I contacted Hyundai Finance spoke to 8 different people some stating that I owed money (unable to tell me how much) and others stating that the account was not delinquent and paid in full. The recovery department advised that a "final bill had not been produced even though it had been three months since the car was traded in. I was advised that the supervisor for the recovery department would be calling me back that day and have yet to receive a call explaining where the disconnect is. In my possession I have the release of liability from the dealership and advised that I could send them that and was told that I need to get written notification from the Hyundai dealership stating admitting fault of late payment. Once this is received by mail they would "as a courtesy" have the adverse mark on my credit report removed. This would take a MINIMUM of 30 days from when they received the letter. I am dealing with Hyundai Finance and a Hyundai dealership and have not been able to get a consistent description of the issue or timely response to my inquiries. Hyundai Finance website shows that No payment is owed.Desired Settlement: I would like Hyundai to IMEDIATELY have the delinquent notification removed from my credit report. I would like Hyundai to be held liable for any additional expenses incurred due to the fact that I am currently in the process of purchasing a house and this has delayed processing. I feel that Hyundai should pay me for the 14+ hours that were spent dealing with their company resolving the issue they have with their internal system.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer’s account was reported late as we received a payment on 12/29/2013, then the payoff on 2/25/2014, when the account was 30 days past due.

We have previously advised the customer how to submit a credit dispute and the address to send the dispute to along with the required supporting documentation regarding the dealership not sending in the payoff amount in a timely manner.

At no time was the customer informed there are additional funds owed. The account is closed and no monies are due. We have previously supplied the customer with documentation showing the account as being closed.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The customer should not be held liable for the inaction of the dealership. The customer has a release of liability from the dealership effective in January. Hyundai if it truly values its repeat customers should correct this issue without having their previously loyal customer prove there was no wrong doing on their behalf. It appears that hyundai financial could care less if their customer has to jump through hoops to get their incorrect reporting resolved. It should not come to hyundai financial or hyundai motors that this customer will use every means possible to convey his discontent with the way this issue has been handled.]

Regards,

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Per our previous response, we have advised the customer how to submit a credit dispute and the address to send the dispute to along with the required supporting documentation regarding the dealership not sending in the payoff amount in a timely manner.

We need the required supporting documentation to support removing the negative marks as we cannot do courtesy removals.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

I have owned Hyundai as far back as 2002 and my daughter has leased 2 in the past 6 years this May her 2013 sonata was due back but she wanted to get into a newer car due to this one having tire pressure monitor problems and had been to the dealer several times we where unable to strike a new deal with Hyundai and she had a remaining amount of $747 due to satisfy the 36 month lease and she would be giving them back the car at 21000 miles 15000 miles less than the 36000 miles that was allowed on the lease. She pain the $747 and gave the car back to the dealer and then she received an invoice stating that the realized amount they where able to sell the car was 12,300 and that they valued the car at15635.45 at the beginning of the lease and she had to pay the difference . I think this is a scam shame on Hyundai for trying to do this to a 25 year old girl or anybody and I want everyone that reads this to beware of Hyundai they are not satisfied to get the total amount they asked for the car when leased they want your blood also she gave the the car back 4 months early with 15000 miles less in mint condition and paid all remaining lease payments and because she went with an american car company after many years of loyalty they want to make her pay , I will never lease buy or recommend this car as I have in the past to anybody and I hope we elect a president who brings back jobs and money to the us and to the american car companies and they start to decline in sales as they should dealing is this way

Review: An overpayment of $427 was made for a car financed through Hyundai finance. A check was mailed to me for the overpayment amount, but someone unknown to me cashed that check. I have filled out every paper, sent a copy of the check with someone else's signature to Hyundai, had an affidavit filed out and notarized stating that I did not cash the refund check, and 2 years later I still have not resolved this issue. I call customer service and the person who is supposed to be handling this issue is always unavailable and no one else ever knows what the status update is.Desired Settlement: I want my overpayment of $427 delivered to me by FedEx requiring a signature.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I leased a vehicle through Hyundai motor finance. On 4/16/14 I traded the vehicle in two months before the lease was to expire. The dealership paid Hyundai motor finance for the last two payments as part of the deal in the new vehicle purchased. I had auto pay on my account and paid the last two payments as well. As a result of this I was owed a refund for the two months which I didn't have the vehicle and the dealership and myself still made payments as part of the lease agreement. On 5/23 I had not heard anything from Hyundai regarding the overpayment and I called Hyundai motor finance. I was told the leased vehicle still hadn't been processed and I would have to wait. They stated the whole process from vehicle trade in could take 30-60 days. This seemed like a long time but I said ok. On 6/18 I called again having waited the full 60 days and still hadn't heard anything. I got the same story, the vehicle hadn't been processed and they had no idea what was going on with it. Not very happy I again waited. On 7/2 I called and was told the vehicle had been sold at auction but they didn't know if I was going to get a refund. I asked why I wouldn't and they said it had to be processed and I told them I wanted someone to contact me as soon as they found out. I was told that someone would be contacting me within 2 days. On 7/9 after not hearing anything I called again and they had no record of me calling before, I was told to call the (collection and dispute dept.) I called them that day and they were not of any help either. I was upset and told them I wanted to have someone find out an answer for me as to what was going on and when I would see my money I was owed. I was assured that someone would call me by the end of the week at the latest. No one called again. On 7/17 I called and spoke to [redacted] who I was smart enough to get a name this time. He was pleasant but was still of no help. He still had no idea as to when and even if I would be see a refund.Desired Settlement: I would like to be refunded the money I am owed. This doesn't even include the hours I have wasted dealing with this.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Collectors insult you and laugh at you over income issues. As well as give false information to you when attempting to seek assistance.Desired Settlement: The individual that insulted my wife should have to personally contact my wife and apologize.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: charge off on my credit for a vehicle I assumed was covered my insurance, also unaware and never contacted regarding this or any

In June 2012 I traded in my 2008 Volvo for a leased 2013 Sonata, the vehicle was severely damaged in September and all airbags had deployed, the vehicle was towed to a local auto body shop that was not provided to me, I assumed the vehicle was a total loss, when I spoke directly to Hyundai Motor finance the representative stated because the claim was in there recovery department the gab insurance takes care of the balance that my insurance does not cover , the recovery department is the gap insurance department, My insurance company prior to cancelling my insurance sent payment of $11,000 that I sent directly to Hyundai Motor credit ( I have copies of everything ) I spoke again to Hyundai Credit in November because I still had not had any contact from them regarding the gap claim, at the time I spoke to them again I was transferred to the recovery department that handles gap insurance, At that time Hyundai was unaware of the location of the vehicle and stated again that the claim was being processed .

I assumed that this was settled, although I have never received anything from Hyundai of the status of this claim , my address and phone numbers have never changed.

I recently applied for credit and was told I have repossession on my credit, and now unknown to me because I always had a good credit score was given an excessive interest rate.

I was never contacted by Hyundai of a, repossession, I was never contacted regarding a repossession that took place, I was never notified of any balance owed to Hyundai, and I have never since November of 2013 have received any correspondence from Hyundai

I received a copy of my credit report and it does state that I have a charge off, besides this the charge off is for more then I paid for the Vehicle

I have again contacted Hyundai by email, letter and phone call at this time still they have no information of anything, I gave them all the information I had and was told again that this is in the Gap insurance departmentDesired Settlement: Remove this derogatory, in accurate and untrue information from my credit report

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

On July 24, 2012, Ms. [redacted] entered into a retail lease agreement (“Agreement”) with [redacted] Hyundai in New Jersey for the retail lease of a 2013 Hyundai Sonata. Shortly thereafter, the Agreement was assigned to a subsidiary of HCA.

In her complaint, Ms. [redacted] expresses frustration and concern that there is showing an outstanding charged-off balance on the account which she believes has been paid in full. Ms. [redacted] requests the removal of the charge off mark from her credit report.

Upon receipt of Ms. [redacted]’s complaint, HCA representatives reviewed and analyzed the account, including the payment history and credit reporting associated with it, and have identified the source of confusion regarding the outstanding balance. On October 2, 2012, Ms. [redacted] informed HCA that the vehicle was involved in an accident and that the vehicle would most likely be deemed a total loss. When Ms. [redacted]’s insurance company determined that the vehicle was repairable, Ms. [redacted] informed HCA that she no longer wanted to keep the vehicle due to the accident and that she wanted to terminate the Agreement. At that time Ms. [redacted] was advised that she would be responsible for early termination fees if she terminated the Agreement before the maturity date of July 24, 2016. Pursuant to the terms and conditions of the Agreement, when a lease terminates early, a lessee is subject to additional charges and fees. A copy of the Agreement is attached for your reference. The vehicle was voluntarily surrendered when Ms. [redacted] abandoned the vehicle at the auto body shop. After the vehicle was sold, the early termination liability was identified as $15,988.75. HCA has resent the early termination letter to Ms. [redacted].

HCA notes that the information provided above has been shared and discussed with Ms. [redacted] on a number of occasions. Ms. [redacted] has communicated extensively with HCA representatives regarding the account, including for reinstatement of the account after the vehicle was abandoned and later repossessed.

Having reviewed Ms. [redacted]’s complaint in the context of the disclosures contained in the Agreement, it appears that all fees assessed were appropriate and made pursuant to the terms and conditions of the Agreement and that the reporting to the credit bureau is appropriateHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

My response to there , there information is untrue. The vehicle was towed to a salvage yard immediately following the accident, I did indeed assume that the vehicle could not be repaired because of the severe front end damage and deployment of all airbags, I forwarded all checks from my insurance company to the finance company. I never voluntary returned this vehicle, I was never notified of the vehicle being repaired, I was never given notice of there intent to repossess, I was never given notice of the repossession, I was never given proof of vehicle being sold and I have never been contacted by Hyundai that I had owed anything for this vehicle THEY HAVE HAD NO CONTACT WITH ME BY MAIL OR ANY OTHER FORMS of contact. And as far as I know this vehicle was never repaired I have not seen any proof of that,

the facts are the facts and this company did not even address the fact that this vehicle was not legally reposed and if it was I would like proof

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. The customer's concerns were thoroughly investigated and we stand by our original response.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: The following is the complaint regarding the Hyundai fiance. We leased a car with them for 3 years, always paid on time monthly. When it was time to submit the car, they began giving us a hard time (unless we leased another car with them!). After a very long battle to return our leased car at Hyunda in Paramus, NJ, my appointment was canceled at the last minute and I had only a couple of days to return the car. Luckily I found another place to return it in Wayne NJ Hyunda. I was very lucky they took me in at the last minute. Then I received a bill in the mail, what I owe from January 22 inspection date. The scratches did not reach 4 inches yet I am being charged $225 for the RR door panel. I am also being charge for the front bumper $225 which I did NOT have any damage. And I do not trust the $225 charge for my right rocker pillars floor. I cane submitting their documentation as well as my own pictures I took before I returned the car, if needed. I spoke with them numerous times! and they saw that the charges were wrongfully put and they agreed to lower the total fee down. But they only want to deduct $100 from this bill, that is outrageous! I believe that most of these charges are not justified. I believe we are being "punished" with these charges because we decided to not go with them with another leased car. They are adding charges about damages that are not there or are very minimal! My total bill is $1,150.25 for damages that are NOT there or very minimal scratch. I feel that the only charge that we should owe is for $400.00 for disposition fee since we are not returning to lease another car with them. Otherwise, the other charges are not justified.Desired Settlement: To remove "damage" charges and only pay $400 in disposition fee as listed in the lease agreement.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I cosigned for the purchase of a vehicle from Hyundai Motor Finance in 2007. The car should have been paid off in 2012. The owner of the car did not make the final payments and it charged off. The vehicle remained in charge off status until December of 2013. The total amount $1495.61 was submitted to a 3rd party agent on behalf of Hyundai Motor Finance. In return, the agent sent a letter of Release of Debt stating that I no longer was legal responsible for the account. Hyundai continues to report to the credit bureaus that I still owe this money and it is charged off. I contacted the transunion credit bureau who stated that they will be able to remove the information if Hyundai tells them to. Because I have been relieved of responsiblity, this should no longer haunt my credit report.Desired Settlement: I would like for Hyundai to update and delete the account accordingly.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Complaint of effective car theft by Hyundai of [redacted]:

On May 3, 2013, my daughter turned in a 2011 Hyundai to [redacted] as directed by Hyundai Motor Finance at lease termination. This was an Arkansas purchased vehicle from Hyundai of [redacted] under balloon note, as leases are not allowed in the state of Arkansas. The car condition was satisfactory with new tires, no problems noted. She was asked to sign nothing but a mileage affidavit and she received NO RECIEPT. Effective Theft Began. I was told by your personnel [redacted] that "the car was sold and went out on the truck" in May. On releasing the vehicle, title remained with Hyundai and debt should have been cancelled by dealer notification of HFMC.

No other forms were requested. I received dunning letters for the full amount of the loan, plus payments after the return date. I had rude calls from out of country Asians for months on this car as though I was behind in payments. I called back and forth between HMFC and you to no avail while attempting to get you to communicate, until I finally spoke with [redacted] at Hyundai Motor Finance in Orange County, stopping the calls late July 2013.

I now have a collection letter dated 7/3/14 for $493.62 from CCB Credit Services representing Hyundai Capital Group. They expect the matter to be closed before 8/3/14.

My daughter has already this week left a message for [redacted] to call me with no reply. There is no need for neglect and laziness to have caused this. You had multiple requests in 2013 to set it right. Your dealership is either run by felons or [redacted] and Hyundai of [redacted] in Louisiana was not willing or competent to handle the return or to respond to my subsequent complaints, as evidenced by the collection notice.

R. E. D., [redacted]Desired Settlement: All charges should be removed and collection stopped. This is incompetence, fraud, or both.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

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Description: Consumer Finance & Loan Companies

Address: P.O. Box 0542, Carol Stream, Illinois, United States, 60132-0542

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