Hyundai Motor Finance

Review: I accidentally made a double payment to Hyundai Capital America on 01-16-2015 for a total of $1000.00. I noticed this on 1-20-2015 and contacted HCA's customer service department. I advised the agent of my concern and she advised that I would have my refund of the $500.00 over payment within seven days. I waited for this refund until today (2-4-2015). I did not arrive. I contacted HCA to find out the status only to be told that there had been no refund request but a reversal that takes up to 20 days. HCA held my payment for 10 days even though they had already been paid before even requesting the refund and the check that they owe me has not even been cut as of today and there is no ETA available. I advised the agent that this was not acceptable and that I needed to speak with a supervisor. She advised that she would have one contact me. I spoke with her at roughly 8:30 am EST. At 2:15 pm EST almost six hours later and still no response I called in and spoke to [redacted] who advised that there was still no update and that the previous agent from the morning only put in the notes that I was to "call back in a few days" to check status.....this never happened. I asked [redacted] to speak with her supervisor and after several minutes she transferred me to [redacted] who advised me that in order to receive a 7 day refund that I would have needed to provide supporting documentation such as bank statements etc. to facilitate the refund. I was never told this during my first call. If I had I would have sent the information needed. Now that HCA has managed to misinformed me as to their own processes I've been advised that there is really nothing that can be done. My options that I've been given are to wait or to let them keep the money for the payment that is coming due. I don't think that is acceptable.I cannot afford to just let them keep the money. If I could afford to make a double payment I wouldn't have called to ask for the refund in the first place. Also my loan is a simple interest loan that has a per diem of over 8 dollars per day. This accrues from payment date to payment date. By paying this payment early I would be subjecting myself to significantly increased interest on my next payment. In short I have been lied to, lied on and I still don't have the money that I am rightfully due.Desired Settlement: Process of my refund and compensation for fees

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I purchased a 2011 Hyundai in 2011. At the time, I put almost the full amount of the car down, however, I was convinced by the dealer to finance a small amount. I was told this was to help my credit, though the high interest rate speaks for itself. At this point, I have paid off the car and simply owe interest. A few days ago my car was repo from my driveway. This was after explaining that I have been laid off, I am a full time student, and I am pregnant. After some thought, I realized that the money I owe could have been easily paid by the money I have spent on tires. In the three years I have owned the car, I have replaced about 9 tires due to bubbles. I have been told that this is NOT because of my driving or wear and tear. They are simply not good tires. Also, as the car did not come with a spare tire, I have put to considerable expense. Not to mention the safety issue this caused. Finally, I mislead about the car when I purchased it- this is a separate issue, but it still angers me. I have been told by Hyundai that I have 10 days to get my car back. I believe this is unfair. I would appreciate any help. Thank you.Desired Settlement: More time

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: My car was illegally sent to Auction on Dec 10, 2013. I was told by Hyundai Motor finance that my amount owed and reinstatement was paid in full and the car was released to me. When I contacted the tow they stated that the car was sent to auction on Dec 10,2013 and Hyundai had sent the order. The car was not allowed to be sent to auction by State Law until Dec 20, 2013. Hyundai verified payment on Dec 11, 2013 and stated that the vehicle was released to me. I spoke to agents on Dec 4 Dec 5 Dec 11 and Dec 12. All agents verified that I would have my vehicle released to me if I paid the amount owed before the 13th. The certified letter I received from Hyundai stated that the car would be auctioned after the 20th and I was to receive a letter no later than 10 days prior stating the location of the auction. The car was sent to Capital City Auto Auction in WV. and Hyundai denies knowledge of that even though they sent an email to that location asking verification that the car was relocated there. I am requesting that Hyundai Motor Finance compensate me for my time and money and that they be sued with funds owed to me for illegal practices. All conversations were recorded and Hyundai refuses to go over the conversations I had proving their fault. The rep ([redacted] or [redacted]) put me on hold repeatedly and would not allow me to repeat what was stated to me on Dec 5 and procedures. I spoke with [redacted] or [redacted]ie(supervisor) on Dec 5 and [redacted] on Dec 4 and Dec 12. I also spoke with [redacted] Dec 5 and [redacted] on Dec 11. [redacted] released the vehicle to me and stated that it was with the agent. I requested our conversation in writing and [redacted] refused as well as [redacted]. [redacted] also stated that I was sent two letters but there is no proof of letters except for one stating that I had till Dec 20, 2013.

Product_Or_Service: Hyundai

Account_Numbe[redacted]Desired Settlement: DesiredSettlementID: Refund

I would like the agreement honored, Hyundai found liable and guilty for practicing illegal and unsavory business practices, I want my vehicle awarded to me with no balance owed and compensation for my time and money to recover said vehicle. I would like a class action lawsuit for the state of Maryland. They have other lawsuits pending for what I have been experiencing with them in Florida with other customers. They are showing a pattern.

Business

Response:

We have

reviewed the customer's concerns and apologize for the frustration. Hyundai

Motor Finance Company must be contacted directly to discuss this concern.

Hyundai Motor America is a separate entity and cannot advise on finance

concerns. Below is Hyundai Motor Finance contact information.

Customer

Service Department

###-###-####

Monday -

Friday, 8 AM to 9 PM (Eastern)

Review: I was sent a collection letter for a non payment. I called the company because my bank account showed proof payment was received by Hyundai finance on October 3, 2013. So the company asked me to fax proof from the bank to rectify the matter and to follow up with them two days later to make sure fax was received. I called back in and was told no fax was received to please send again but to a different fax number and to call back again. So again I sent the information. I called back and again was told no fax was received. They gave me a 3rd fax number to send the information in again and to call back in. So for a 3rd time I sent in the information by fax. I called back in and they did finally receive the fax, but to give them 4 or more days to have the information reviewed and to call back in to check on the status. I called back in on 11-14-2013 and was told it had not been reviewed yet and to call back in yet the following week. I asked to speak with a supervisor and he assured me he would look into this and call me back at the number I provided the following day (11-15-13) This is 11-20-2013 and I have yet to receive a call back from anyone in regards to this matter. Payment has been made to them and I have proof from my canceled check. I have done everything the company has asked. I'm still waiting for resolution to this matter.Desired Settlement: I need the company to adjust my account to show that payment was received and to stop asking for this money that I do not owe. I don't want this to show negatively on my credit history.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The missing payment in question is posted to the customer’s account, with an effective date of 10/1/2013.

The customer has a past due balance as a result of paying short in June 2013. They made up the difference for that short payment in September 2013. Now for their October payment, they only paid $229.31, leaving a balance of $204.31.

Customer needs to be aware that the payment she made on 9/17/13, in the amount of $229.31 was returned by their bank for Non-Sufficient Funds.

All payments have been applied correctly to the customer’s account.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Manager, CARE

Review: I moved from PA to NJ and needed to get my vehicle registered in NJ.

* 7/24: Called Hyundai Motor Finance to initiate process. Faxed all information required and confirmed receipt. They stated it would take 7-10 business days for the title information to get to the DMV and I should call back to get a tracking number.

* 8/7: Called Hyundai Motor Finance to get tracking number. They said titling department was a few days behind. They stated they should "get to it" on 8/7 or 8/9 and they would send it 3 day delivery. They said I should call back in a few days for the tracking number.

* 8/15: Called Hyundai Motor Finance for tracking number. They stated the paperwork was sent via "snail mail" on 8/6 and there was no tracking number. As of 8/7 the request had not been addressed, however on 8/15 it was sent out the day before I called? Rep said she was unsure why the paperwork was sent by snail mail, said it was odd. They told me the paperwork should at the DMV by 8/19

* 8/22: Went to DMV, they reviewed their records and it had not been received. Called Hyundai Motor Finance. Rep said they would over night the records to get the issue resolved. Said I should call back for a tracking number.

* 8/25: Called Hyundai Motor Finance for tracking number. There was no tracking number in the system, spoke to supervisor. Supervisor said he would call me the next day with the tracking number

* 8/26: Called Hyundai Motor Finance for tracking number. Was told the titling department snail mailed the request to the titling holding company on 8/25 and would take 7-10 business days to reach them. Then the titling holding company process and snail mails it to the DMV. The DMV is supposed to call me when they receive it. It will be at least another 2-3 weeks before this is resolved.

Due to the incompetence of Hyundai Motor Finance I will be unable to drive my leased vehicle legally as I have a total of 60 days. I'm leasing my vehicle & though I love the car I will never use HMF again.Desired Settlement: An apology letter would be great. However the desired outcome of this would be required training for Reps and the titling department. That tracking numbers be required so the customer can actively participate in the process. Clearly the process is not defined as I received conflicting information depending on the rep I spoke to. The process should be fixed and outlined so that the titling department can follow it and the reps can relay the information to the customer.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I got into a car accident on January 6 2015. I informed my insurance company that same day and they got my claim going right away. It took them only 2 days to find out my car was a total lost. At that point I called you guys to let you know my situation, and my insurance company did the same. It took you guys almost a month to put that into your system, by then I had two failure to pay on my credit report. If that wasn't enough you guys ask my insurance company for paper work so you guys could send them a Letter of Promise, after countless times of them sending it to you guys and both me and my insurance calling you guys to see if you got them we couldn't get a straight answer. I was suppose to get a phone call from a supervisor so I could resolve my issue, but I never got a phone call. I had to call again and finally you guys received the paperwork, but now I have to wait 10-15 days for you guys to process it. I hate the fact that I get the run around all the time I call and don't see the sense of urgency on your behalf to solve my account issues.Desired Settlement: Resolve my issues, so my insurance company can send you the check and I can close my account with you guys.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: The reason for my complaint is as follows:

I purchased my vehicle in December of 2012, I had know issues with the purchase of my vehicle, received my title and registration in a timely fashion. My permanent residents is Arizona and my temporary residence/mailing address in Michigan. I contacted Hyundai Motor Finance in April of 2014 on how to transfer my title and registration from Michigan (the location I purchased my car in and the state it was registered in at the time of purchase, my registration at the time of purchase was set to expire April 2014). They provided me with the information, I would need to complete this process, since a lien was held by Hyundai Motor Finance on my vehicle as I am still making payments on my auto loan. I had know problems once I submitted the information to Hyundai Motor Finance and received my registration and new tags for Arizona within a few weeks. I stopped receiving billing statements at my mailing address starting in May of 2014. I made a payment for my bill in June after receiving a call about my payments. I was also getting assistance from my father on making my payments so for the months of June, July, August, and September I assumed that he was getting my statements and making payments. I received a call in September about missed payments, I jumped on and looked at my credit file and noticed I had reports on my credit file of payment delinquencies. I then set up an online account through Hyundai Motor Finance to discover that my mailing address had been changed with out ever requesting to have that done. I made a payment to make my account current. I then called Hyundai Motor Finance in September of 2014 and was told to contact consumer affairs once my payment posted to the account. (That rep told me that there would be know problem getting the negative remarks removed from my credit file.) I called consumer affairs in October and they referred me back to Hyundai, I called and was told I need to write in.Desired Settlement: I called in November to check the status of my credit bureau dispute and was told I would by notified by mail. And that I should receive my correspondence by December 13th, 2014. I never received my correspondence and I contacted Hyundai Motor Finance January 5th, 2014. A rep told me on the phone that a decision was made and that I had been sent a letter advising of the outcome. I advised the rep I had received know such correspondence. The rep advised me that Hyundai Motor Finance found the reports to my credit file to be accurate and they would not be removed.

The outcome that I am seeking is: That the negative reports to my credit file be removed on the basis that, my mailing address was changed with out my authorization and because of that I was no longer receiving my statements. I am also seeking this outcome because I was informed on one outcome by one rep and another rep advised me that I need to write in the have my dispute reviewed.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I had leased a car that I needed to return due to health issues. I was told that I could return the car without any negative remarks on my credit file because I had qualify under a special program that Hyundai Finance had for new customers. This was in Nov. 2010. I had the lease for a couple of months when I call up Hyundai Finc. and said I could not keep the lease. They said if I returned the car right away I would not suffer any negative credit report because of their special program that offers a vehicle return program that allows you to walk away from your loan or lease without having to worry about negative equity. It lets you return your vehicle in case of certain life-altering circumstances which I had at the time. I still have the negative report in my credit file which is hurting my credit score.Desired Settlement: I want Hyundai Finance to clear my credit file from the Lease as they promise in 2011 which to this day has not yet happen. Thank you....

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I leased a Hyundai car through Hyundai Motor Finance in a 3-year lease beginning on December 12, 2011. I has set up monthly payments to be made electronically at the time they were due. At the end of the 3-year lease, I returned on November 19, 2013, well within the 30-day window mandated. I originally received a final invoice for $1,068.96 ($406.00 for wear + tear, $400 for disposition fee, $251.43 for the final lease payment, and $11.53 for a late charge.) Before I could pay, on December 13, 2013, I received a revised invoice for $1,631.13 which included a message saying that my lease "was terminated early on 11/19/2013" AND included an "Adjusted Lease Balance, Less Realized Value" of $855.20.

I spent the next several months attempting to get an explanation of why the car was considered "early termination" since I returned it within the required 30-day window. I called and spoke with multiple people at Hyundai Finance ([redacted], Mrs. [redacted], [redacted], [redacted]), none of whom could give me an explanation. Instead they always told me they would get clarification, and "someone would get back" to me - which never happened. Finally in May 2013, I was contacted - but by SRA, a collections agency. They also couldn't explain what the fee was for or why the car was considered "early termination". So, at their suggestion, I paid the amount of the original invoice of $1,068.96.

I called Hyundai Finance today and it was finally explained that this car was considered "early termination" because the final payment (or $251.43) had not been made when the car was RETURNED, even though that payment has never been due at the beginning of the month.

Charging a fee of $855 for turning a car in within its lease maturity date, but not being informed by anyone (the dealer, Hyundai Finance itself) that a the final payment of $251 was due on a date earlier than it had been for the previous 36-months is deceptive, unethical, and should be investigated.Desired Settlement: Based on the original itemization of the final invoice, which did NOT originally include this "Adjusted Lease Balance", I have already paid the amount of $1,068.96 (which includes the final payment due of $251.43). Hyundai Finance's "readjusted" invoice with this deceptive fee is for $1,631.13, a difference of $562.17. I am requesting that this balance be waived, and believe it would be appropriate for Hyundai Motor Finance to send notification to its customers about this "early termination fee" that will be imposed even when the car is returned within the non-early-termination time period.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer’s lease was processed as an early termination, per the terms and conditions of his contract. The customer returned the vehicle prior to making all of his payments. As such, it was processed as an early termination. The invoice for $1631.13 is correct.

On July 30, 2014, a manager from HMF spoke with the customer and explained his bill in detail. Additionally, the manager offered to discount the final invoice by 20%.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hyundai Motor Finance's assertion that "The invoice for $1631.13 is correct" is technically accurate, but that was never in dispute. This issue at hand is that Hyundai Motor Finance is categorizing my vehicle's return as a "early termination", which carries with it a charge upwards of $600. The undisputed fact is that I returned the vehicle within the 30-day maturity date window - so it was certainly NOT an "early termination". However, because I unwittingly did not make my final monthly payment of $251 before returning it, Hyundai Finance has chosen to categorize this as "early termination". (HMF could very well have stated in their contract that returning the car with an unfilled gas tank was "early termination", and go on to charge $600.)

Review: I have auto deduct for my vehicle payment. In December of 2013 the balance due on my vehicle was aproximately $59, they deducted the full $279.58 at the end of December. When I called I was told they will send me the balance back within 30 days and at that time we put a stop on the auto deduct. At the end of January 2014 I looked at my account and they deducted another $279.58. I called them and they apologized and said they did not know how it happened and confirmed to me the auto pay was stopped. Again they said there was nothing they could do and I had to wait another 30 days for the refund check from them but assured me that it waould not happen again. Well February 28th they deducted the $279.58 again. I called them last night and again they apologized and assured me that the auto pay was off but they could not put the money back in my account I would have to wait 30 days for the refund check. I told them that was unacceptable that I budget my money each month and I was understanding for the last two months but I needed the money returned sooner. They said sorry there was nothing they could do. I really don't feel this is right. I can understand a glitch and it happening once but this is the third time they took money from my account without my permission and with no compensation to me. If I told them they had to wait 30 days for my payment I don't think they would be very understanding either. Thank you, [redacted]Desired Settlement: Return $279.80 to me now, not in 30 days. Money was deducted without my permission.

Business

Response:

WE HAVE REVIEWED THE CUSTOMER'S CONCERNS AND APOLOGIZE FOR THE FRUSTRATION. HYUNDAI MOTOR FINANCE COMPANY IS RESPONSIBLE FOR THE CUSTOMER'S FINANCE CONTRACT AND MUST BE CONTACTED REGARDING ANY CONCERNS. HYUNDAI MOTOR AMERICA IS A SEPARATE ENTITY FROM HYUNDAI MOTOR FINANCE COMPANY AND CANNOT ADVISE ON PAYMENT STATUS.

WE RECOMMEND THAT THE CUSTOMER CONTACT HYUNDAI MOTOR FINANCE COMPANY TO REVIEW DISCUSS THE PAYMENT REFUND.

CUSTOMER SERVICE DEPARTMENT

###-###-####

MONDAY - FRIDAY, 8 AM TO 9 PM (EASTERN)

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer was set up to make monthly payments via Autopay. The Autopay service has been shut off and no further withdrawals will occur.

The customer has been refunded the overpayment from December 2013 and the additional payment made in January 2014. The payment made in February 2014 was returned by the customer’s bank as Not Authorized.

At this point therer are no additional monies to be refunded.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

On three different occasions they deducted money from my account even after they told me the auto pay was turned off. And all the times I was told I has to wait 30 plus days for a refund. Why should I have to wait 30 plus days for them to return my money when it was their mistake in taking it. They had access to take money from my account they should be able to return it the same way. Why should I have to wait for them to cut me a check and mail it to me. Totally unacceptable. If I had them wait 30 days past the due date for their money I'm sure I would have had to pay extra!

Regards,

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

At this time, all monies in question have been refunded to the customer.

Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Review: Hyundai Finance did not notify me that a Hyundai Santa Fe I co-signed for, owned and driven by [redacted], was in default since October 2013. I did not receive any notification until I got a letter dated December 11, 2013 and by this time the payment was more than a 105 days past due and it had negatively affected my credit. (Hyundai Account # 2[redacted])When I called to try to get someone to explain to me why they had not notified me, I was treated like a "dead-beat." The person I spoke to said that I should have known. I asked why I had not received any notification prior to the letter dated Dec. 11, 2013 and the representative from Hyundai said that they only notified the person who sent the payments via US mail. He said that the reason they had finally contacted me was because [redacted] had not responded to their letters. Unfortunately, by the time the contacted me, my credit had been negatively affected and they said they could not do anything about it. Thus, I paid for the remaining balance of $707 dollars on Dec. 17, 2013 and decided to formalize my complaint through the Revdex.com.Desired Settlement: I want Hyundai Finance to repair my credit. As soon as I was notified that the payment was past due, I paid for the balance. Therefore, they should not have reported this to the credit bureau because I was never given written notification prior to the letter dated December 11, 2013. How was I going to pay for something when I did not know I owed the money?

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer entered into a joint contractual agreement with HMF, agreeing to make payments on their scheduled date. The payments were delinquent and reported as such to the credit bureaus. We would not be able to remove the marks as requested by the customer.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: On 08/31/2015 I purchased 2012 Kia Optima with vin# [redacted] and Stock # [redacted] from Hyundai Capital America Lease [redacted] Freemont Ca.

Car was advertised to run and drive, clear title and no issues was indicated on the car auto check shows A+ on this car. When I received delivery of the car, the car had mechanical issues. Right after it was unloaded, You could hear a very loud cracking noise from the engine.I called and had the car towed to a Kia Dealership and I was informed that the car had a Bad Engine which resulted from lack of maintenance. Thick Sludge in engine caused damage to the engine. We didn't drive the car,it still has the same exact miles it had when it was purchased. Is Issues should have been declared by [redacted] & IAA .But they obviously hid that from the Advertised page. This is nothing but a conspiracy to deceive unsuspecting buyers to buy Cars listed by [redacted]. Buyers trust and think this is a reputable and pay Top dollar for their cars. But this isn't the case. Car came with a damaged engine. I paid $8000 for this car and need $3000 for a good used engine.This is Sad.Desired Settlement: Estimate for fix this car with a good used engine is about $4000. I am requesting [redacted] to cover this repair with the existing warranty on the car.Car has 47000miles or reimburse me for repair.The car was checked by [redacted] Texas and recommended new engine.

Consumer

Response:

Find attached copy of title for Kia optima purchased .It was signed over By Hyundai and the other paper work ,shows the page from the auction site showing the Seller "[redacted]". The auction,just like [redacted] ,advertise cars and connect buyers and sellers.As you can see on the page,it shows [redacted] as the Seller.I believe this is very clear that I this car was sold by Hyundai Capital America. They never declared that the engine was bad. They also have a damage report on the car ,but they would not let me have a copy of the report,for obvious reasons I presume.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction

is very important to us. We thank you for bringing this issue to our

attention and allowing us the opportunity to investigate and respond to this

complaint.The vehicle was purchased by

the complainant through an auction where the terms and conditions of the sale

are “as is.” The auction is not open to the general public and requires

the purchaser to be a registered dealer.Should the complainant have

concerns with the terms and conditions of the sale, they would need to contact

the auction company that conducted the sale. (insert contact info here)

HMF would like to thank the

customer for taking the time to contact us. We are committed to providing

our customers with excellent service and their satisfaction is important to

us. Should the customer require

any additional assistance, he may contact a Customer Service supervisor at

1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I attaché reports of diagnosis done on the car by a KIA DELARSHIP ,showing 47153 Miles ,exact miles it had when it was at the auction. Although the car was sold "as is" .I purchased the car at that price cause is was sold at the auction by "[redacted]"(a reputable company).Unlike dealers and private sellers, Companies like [redacted], Sell good Cars and declare issues those cars may have,so that buyers can make good buying decisions. Buyers would pay Top Dollars for cars sold buy companies as yours. This is why on the auction page ,[redacted] was Listed as "SELLER". [redacted] did not declare that the engine was bad.

This car was sold at the auction with your name on it([redacted]),Title bears your name as well.I am asking [redacted] to act on moral grounds and address this matter.Buyers like me trust your cars and your reputation.We would pay top dollar to purchase your vehicles.I bet other buyers will see this complaint online, and your action or inaction could impact your reputation.

Business

Response:

Per our original response, the vehicle was purchased by

the complainant through an auction where the terms and conditions of the sale

are “as is.” The auction is not open to the general public and requires

the purchaser to be a registered dealer.

Should the complainant have concerns with the terms

and conditions of the sale, they would need to contact the auction company that

conducted the sale.

Review: We leased a 2013 Elantra from Hyundai Motor Finance. Prior to the final payment of the lease we decided to purchase the vehicle so on July 31 2015 we finalized the purchase. October 21st we received a bill from HMFUSA stating that we owed $72.17 for taxes paid, we called HMFUSA and inquired about the bill and was convinced that we did owe that amount and paid the bill. On January 22nd 2016 we received a call from a collection agency {[redacted]} stating that we owe $275.00 more for taxes, we contacted HMFUSA about this new charge, and referenced the bill from 21 October 2015. [redacted] hung up on me, and after 4 hours on the phone with HMFUSA speaking with [redacted] he said that they would remove it from collections and will call us back in an hour, he never called back and after 2 hours we called and he left for the day with no record of the conversation.Desired Settlement: We have all documents referencing our account to include the final payment. We would like this account to be closed and removed from collection.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer was able to speak to a member of our leadership team on 1/26/2016 regarding this issue.

The charge had been removed from the customer’s account and she has been sent paperwork indicating the lease has been paid in full.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased two cars from this company. I leased the first and then turned this vehicle in to receive a financed car. The dealership and this finance company couldn't communicate. I keep getting collection calls about a vehicle I no longer have possession of. I made a payment for my new car note; and it has went to my previous account not my current. This company threaten to send nonpayment to my credit report when I haven't missed a payment yet. They have both account mixed up. It is not my fault that the accounts are getting confused. There is no communication between the agencies. I want this issue fixed so that my credit is not damaged.Desired Settlement: I want a correction done to my credit report

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: On 09/12/2014, I was in a car accident and totaled my car. My insurance paid off half of the remaining balance and [redacted] insurance was going to pay off the rest. In April of 2015. I finally settled with [redacted] and they were going to mail the payoff check to Hyundai. Prior to [redacted] sending the check, I paid off my car so I could purchase a house. After I paid off the car, [redacted] had already sent a check for $7,500 to Hyundai. On May 4,2015, Hyundai cashed the check and was supposed to mail a check to me for the $7,500. I contacted Hyundai and they told me a check would be mailed within 7 to 10 business days. As of today the check has still not been sent. I have called customer service everyday and they tell me it should have been mailed already. No one can give me any answers as to when the check will be mailed. I have asked to speak with supervisors, however they always say no supervisors are available. I have also been told they will call me back but I have never received a return call. Not having this money is severely impacting my financial state at this time. Customer service and lack of communication between employees is severely lacking at this company.Desired Settlement: I would like to be contacted by a supervisor to explain why my check has not been mailed and when I can expect my money. My ultimate outcome would be to receive my check.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I no longer own the vehicle that the loan was for and the lein holder has been sent pay-off TWICE, yet they are still harassing me trying to collect payment for a loan I no longer have. Not only did the company that sent the payoff contact Hyundai Motor Finance, I have called personally and instead of offering ANY kind of assistance with getting the issue resolved they just keep telling me to pay them money I don't owe. They are incredibly unprofessional. They call me several times a day, it's ridiculous.Desired Settlement: They need to credit my account for the payoff they have received and stop calling me. I will never do business, nor recommend anyone else do business, with them again

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Two extra payments were made by online checking to my paid in full Hyundai Motor finance account for the 2012 sonata. Both of these payments were made in July for $1500 each. One was refunded in August, the other payment has still not been refunded despite over 20 phone calls to the company. Most of the time I have been met with rude customer service and promises of a return phone call, which has not once happened. After spending hours and hours on the phone I am feeling hopeless that they will ever return the money which is rightfully mine.Desired Settlement: I would like a refund check for the $1500 that is currently presenting as an overage on this fully paid account.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: My problem with Hyundai motor finance started when I returned my car after my lease was up. After initial inspection they had given me I had a few dings that they stated needed to be repaired. I repaired them and submitted a receipt to the dealership upon returning the car. After spending 600 dollars of my own money, after I returned my car I received an exorbitant bill for over 1200 dollars that included a disposition fee (which was never enclosed upon signing the lease but was in the fine print apparently) and wear and tear. After countless hours spent on hold, and average of about 1-2 hours to speak to their recovery department I found out that the dealership never submitted the receipt which was not my fault. Hyundai took it upon themselves to send my account into a collections status for not paying. Now I was stuck dealing with a collection agency who thankfully more pleasant to work with way more then Hyundai. I then proceeded to contact Hyundai again and submitted the repair receipt for the second time. They had accepted it and I thought it would be the last time I would have to deal with this company. A few weeks later I receive a bill for access mileage. This bill was completely false. I had returned the car 3 thousand miles under what was allotted to me. So now I am stuck with paying the collections company an additional 266 dollars to the 400 I just finished paying. The headquarters is completely unprofessional and very unorganized. They lose information don't relay information correctly and have caused nothing but a headache. The car was returned in November of 2013 and here I am in October of 2014 still paying off dues from a car that someone else has probably already caused more damage on.Desired Settlement: I would like a refund for the money I spent covering a disposition fee and repair costs that I already spent. Even though the disposition fee was inclosed when I read the fine print, I spent hours on the phone that I could've spent at work trying to resolve this issue. I deserve all of my money back.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The items that were disclosed on the repair receipts provided by the customer were waived. The customer remains responsible for all other end of lease charges.

The customer has never been charged for excess mileage as stated in the complaint.

The Disposition Fee of $400.00 was disclosed on the customer’s signed contract.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This does not resolve my problem.

Review: In the latter part of December of 2013, I notified my sales person [redacted] at Great Lakes Hyundai, that I my old unit was being mobilized, via a Presidential recall. I notified him, that being deployed would qualify me to return my leased in, under the Service members Civil Relief Act (SCRA).I wanted to return the lease vehicle in, and purchase a vehicle that I could have shipped over sea's, because the vehicle has to be in your name to be shipped. I notified Hyundai Motor Finance of my pending deployment, I returned the 2013 Hyundai Sante Fe (Leased), and purchased a 2012 Chevy Tahoe. I later discovered, that the recall was not for the whole unit, and that Presidential recall had not affected me, as the last Official orders in the system for me was in 2006. I notified the dealership, that I was not being deployed, and inquired about the location of the vehicle. I was told by [redacted], that the vehicle was already picked up from Hyundai, and as far as he knew, the SCRA request was approved. I corresponded with [redacted], via mail, and via text, which I still have. On several different occasions, I contacted the dealership about the car, with the some answer, they must have Honored the request. On March 10, 2013 My wife and I received a letter from Hyundai Finance, saying that our lease was terminated on 12/20/2013. The letter also stated that we owed an early termination liability amount of $12,277.18. I called the number on the letter, and they informed me, that the vehicle had been sold, and the $12,277.18 is what stilled owed. We were never notified by Hyundai, that the vehicle was going to be sold. We were never notified by Hyundai, that the SCRA request was not approved. When I found out, that I was not being deployed, I notified [redacted] at the dealership, and Hyundai Finance in writing, that I cancelled my request for SCRA. At the time I cancelled the request, I fully expected to have the vehicle returned, and assume the lease.Desired Settlement: My wife and I agreed to return the vehicle under the protection of the SCRA. We never agreed to, or received notice that they were doing an early termination, or to having the vehicle sold. We don't believe they had the right to sell the vehicle without notice, or to see if we wanted the vehicle back, since the SCRA did not apply. We feel that that Hyundai should assume the cost, because they did not give us notice or opportunity. I was going to let my son in college use the vehicle.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

We are in the process of reviewing Mr. [redacted]’s concerns.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Good afternoon Revdex.com,

I am writing in response, to an email that I received yesterday. The email stated that the complaint was closed, and assumed resolved. The issue was not resolved. In the response from the company on 04/24/14, stated that they were investigating the matter. I am still waiting for the company to respond after their investigation. When I received the message on the 04/24/14, I only read the message from the company. I did not read the message about contacting the Revdex.com within 7 days, to inform you of the status. Is there a way to open the complaint, until the company responds after their investigation?

Regards,

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Our research indicates that the customer had initially applied for specific benefits under the Servicemember’s Civil Relief Act (SCRA) related to a potential early termination of his lease. The customer had previously abandoned his vehicle at a local dealership. However, while HMF was in the process of reviewing the customer’s initial request, the customer voluntarily provided new information, and notified HMF that he did not qualify for SCRA benefits. HMF eventually retrieved the abandoned vehicle from the dealership where it had been left by the customer and processed the account as an early termination per the terms and conditions of the customer’s contract.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: My husband and I have TWO new cars through Hyundai and in almost TWO years have never been late on a payment. In December we called asking for a deferment on my husbands acct, we were told they would have to mail us something to sign 1st and fax back. Which my husband did, he faxed 3 things at the same time to 3 different companies, received a confirmation number and the other 2 were received, no problem. I spoke with someone at Hyundai that day and was told they received the fax, we thought everything was done and good to go. A month later, I log onto my acct online to make my husbands Jan payment and I see in LARGE red letters "Your account is 42 days past due". I almost had a heart attack. I immediately called Hyundai, spoke with a supervisor who said they never received our fax a month prior, how this mistake was made, I have no clue. She apologized profusely and said she would fix it immediately BUT in order to get the 'past 30 day' late payment off my husbands credit, I would have to mail a letter to the Fountain Valley address explaining the whole story and requesting to have it removed. So I wrote the letter, my husband and I took it to the post office and after having the issue of Hyundai telling us they did not receive something we sent them, we made SURE this time to have it sent certified and require a signature. That was on Feb 23rd 2016. I called today, March 7th to check on the status, first Im told by the CS rep they DID receive it and need more time. I felt she didnt know what she was doing so asked to speak with a supervisor, after 40 mins mind you, at which time [redacted], ID # [redacted], tells me it was never received. After going back and forth, we call the PO 3 way at which time the post office tells him it was received and SIGNED for. He then tells me, "Sorry Ma'am, I dont know what to tell you. You will have to resend it! After almost a month, not to mention I PAID to have it sent certified, this is VERY unprofessional.Desired Settlement: After months of going back and forth with Hyundai over a mistake THEY obviously made, all we want is the 'over 30 day' late payment removed from my husbands credit report. I sent this request in a certified letter to the Fountain Valley address I was instructed to, it is NOT my fault if someone signed for it and it was not handled properly after that. I do not think I should have to REWRITE, RESEND and REPAY for this simple request again. My husband and I are in the process of trying to get a mortgage and something this small is popping up on his credit report, we need it removed ASAP!

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.