Hyundai Motor Finance

Review: I made my car payment on 3-11-15 thru the internet and received confirmation. On March 17th I was reviewing my statements and the payment was not posted. I called and was told that yes they received my payment and it takes a day or two for the internet statement to catch up. On March 20th my statement still wasn't fixed. I called again and was told that yes I made a payment but the bank didn't recognize the account number and kicked in back, hense the account wasn't credited. No one at Hyundai notified me that it was kicked back. Now it shows that my payment is 17 days late. They give a grace period before they charge a late fee. I was told that they would waive the late fee this time only. IT IS NOT MY FAULT I DID NOT PAY LATE! I should of been informed by Hyundai that it was kicked back. I was told all is fine, and I should not use waiving the late fee as a favor this time only. What happens if it happens again? Is this the way companies make extra money of the public?Desired Settlement: I want it noted that this isn't my free one time only waiving of a fee. If this happens again and I paided on time I want Hyundai to notify me and to waive the late fee again. They are acting like they are doing me a big favor my waiving the fee. Once again I wan't late, I shouldn't be punished for something that isn't my fault. If I haven't followed up I would have had a double payment due next month. Where is that $$$ coming from? There needs to be a better system in place

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I turned in my lease early in December and received no final bill until 2/14, even after attempts to call the company and find out what I owed for the lease being turned it. When I receievd the bill on 2/14-I received two in my name with different amounts due and the due dates being only 2 weeks out. I called the phone number to discuss this with them and when I called in I realized that they have me in the "bankruptcy department". After speaking with someone they informed me which bill was actually mine, told me to throw out the other, and then I set up payments to have the bill paid off in 4 months, she confirmed that this would not effect my credit in anyway, as long as I make the payments. This past Saturday, 3/7 my credit alert told me that I have a deliquency on my account. I called them this morning, furious, and they told me that it is considered a reposession and it will have a marking on my credit and there is nothing I can do!!! How is this fair? I have done everything right and have paid all my bills??? I have never had a negligent mark on my account ever, now I am considering going bankrupt over this 1800 bill simply because they have damaged my credit so badly over what???Desired Settlement: The marks removed from my credit report, the ablity to pay off the final balance in a fair amount of time, to end the relationship with Hyundai on a positive note.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer has not been reported as a repossession nor as having paid late. The balance reflects past due as she has not paid it in full. Once paid in full, the balance will no longer be reflected in the reporting.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[WHILE I APPRECIATE HYUNDAI'S RESPONSE, IT IS UNTRUE. MY CREDIT REPORT IS REFLECTING A LATE PAYMENT, AND THAT NEEDS TO BE REMOVED, I WAS NEVER LATE WITH ANY PAYMENTS]

Regards,

Review: My vehicle was paid off in October 2014. I received a letter confirming the payoff, and received the pink slip to my car. However, in November another payment was deducted from my bank account. It is now December...more than 30 days....and I still have not received my refund. I called HMFC as soon as I discovered the erroneous payment having been debited from my account. I was told it was up to ME to call and stop automatic payments on the account and that because the account was now closed, I would have a check in 10 business days. I called on the 11th business day, having not received the check, and was then told it would be 30 days, not 10. After 30 days and having not received a check, I called again. I was told the check was cut this past week and should be mailed to me by the 30th of the month! This company's policy of leaving it to the consumer to let them know the account is paid and no further payments should be taken from their bank account is outrageous. It should be obvious that when an account is paid in full, no more payments should be debited. And then, to make the consumer wait 30 days after discovering the erroneous payment.....well, all I can say is HMFC wouldn't wait 30-60 for a payment to be made, why should their customers?Desired Settlement: A change in their automatic payment process should be made so that payments are not taken from bank accounts once an account has been paid off. If in fact that cant' be done, and refunds can't be made IMMEDIATELY, the consumer should be entitled to interest on the money erroneously taken. I just don't understand how the company has no problem making automatic deductions from an account (pesumably electronic funds transfer) , but can't figure out how to IMMEDIATELY(electronic funds transfer) refund the money to the account.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I am writing this for my mother, the consumer. In speaking with a rep some time during June, 2014, (recently disclosed), it was interpretated incorrectly that my mother, 81 year old, expressed that she wanted to have the 2008 Hyundai Sonata should be picked up! Her daughter, had been paying for the car since 2008 and was the contact person for any emergencies...There were only a few payments left (approx. 8)....Car was picked up during the night of 8/8/14. When calls were made, never allowed to speak to the managers, requests were given to listen to the recordings to confirm for clarity...HMFC then began demanding a large sum of money to retrieve the car within a specified timeline. The way everything was done seem very unethical when arrangements had been made and set on the account prior to the pickup!Desired Settlement: That there would be no harassing phone follow ups, to clear balance and name of the account holder. A letter of apology for upsetting an 81 year old who had to have medical follow-up mainly because of the way this was handled.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Unfortunately, as the complaint is submitted by a third party, we are unable to provide a specific response. We would encourage our customer to contact us at 800-523-4030 for further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

To Whom It May Concern:

In regards to the complaint in this matter, it is felt that I was taken advantage of with regard to my age and health.. In my recollection, I did Not give any indication fir the action taken .. My daughter, [redacted], had been designated as the payer and insurer since 2008... I do not understand why she was not even alerted to the abruptness of the action taken especially since we both had just spoken to one of your reps the Saturday prior to the activity which was 8/2! Another payment was set at that time explaining that my daughter, [redacted] had returned to work pn 8/1! We also had just recently been back and forth assisting in the care of my oldest son with a liver disease.

Review: I purchase a car and it was finance though Hyundai Motor Finance. I completed paying off my car as of August 18, 2014 and the company refuse to release my car title to me. According to the supervisor [redacted] (Agent ID #[redacted]) I have to wait until September 2014 to get my title. The funds for my last payment of $2290.40 has been deducted on August 18, 2014 from my bank account and Bank of America was able to confirm the deductions. My Account number for the car that has been paid of fully is [redacted].Desired Settlement: As a loyal customer that have made payments directly from my bank account for th past three years and the fact that I paid up the car balance way ahead of the due dates I would like them to RELEASE my car title to me ASAP so that ic an sell this car. I have honored and clear all my financial oblogation with Hyundai but they resefused to relaese my car title to me. the money has been tajken from my account already dated August 18, 2018 in the amount of $2,290.40

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I traded in my leased 2013 Hyundai Sonata vehicle when buying a new Toyota on Dec. 27, 2014. The dealer called for buyout amount using last 4 digits of SSN plus birthdate and was given a figure of around $13,400. I was given around $11,000 as trade-in value with remainder addd to price of new car. Started to receive calls for missed payment from Hyundai Finance in mid-January or so. I explained trade-in. Eventually Toyota paid the ~$13,400. Hyundai called & said I owed another $4,000 or so. When asked why they said buyout insufficient. I caled the buyout number & typed in SSN + birtdate & got a number & stated last payment was more recent than my last payment. I called again using the account number that I did not have when purchasing Toyota. This figure was around $17,000+. The sticker price of leased Hyundai in glove box when sold was $23,000+. I paid ~$7,100 at $229/month from August 2012 to December 2014. It seems Hyundai system for buyout had 2 clients with same last 4 of SSN, but can't understand how the birthday could be the same (likely this is not used when confirming price). Now Hyundai says I owe up to $788 (had 3 different figures quoted). Toyota dealer not responsive to what they tried to negotiate, but seems I am being left to pay extra amount these car dealers can't agree on and that Hyundai is wanting full sticker price for leased car. I am abretired teacher on a fixed income and made a deal on good faith. Also, they reported to credit bureaus that I am delinquent on payments, when I don't even have the car.Desired Settlement: I would like to have Hyundai Finance accept that they have a system with flaws for payout & agree that everyone was trying to do the right thing in buyout. They would have not likely sold the 2013 Hyundai for less than sticker price, so why must they insist on this extra money. I also want my good credit to be put back in order by removing claim I am in arrears on payment.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Hello. This problem involves a lease-end balance with Hyundai in which a damage allowance of $250 was promised to me by several Hyundai personnel at different times throughout the lease term. Before lease was turned in I performed the necessary repairs to the vehicle and was later told the allowance did not apply. I requested several times with customer service personnel to speak and/or be contacted by a supervisor to resolve the dispute, but they would never honor this request. Hyundai inspected the vehicle to find what they term 'excessive wear and tear' and I performed the repairs with full knowledge of the $250 allowance I was promised by the dealership and other Hyundai personnel. After performing these repairs, Hyundai failed to inspect the vehicle to see if the repairs had been performed. The lease-end bill consists of a variety of charges ranging from taxes to repairs, and I am in agreement with the charges with the exception of the 'wear and tear' portion. The amount of the entire bill is $1299.73, and a problem arises with the entire bill only because of the dispute with a portion of it. Thank You.Desired Settlement: A billing adjustment in which Hyundai honors their promise to me for a $250 wear and tear allowance, thus reducing my bill from $1299.73 to $1065.73, which reflects the amount minus $234 which Hyundai is trying to charge for 'wear and tear.'

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Spoke with [redacted] #[redacted] 5:12 pm CT August 19, 2014

Faxed paperwork on July 15, 2014 at 2:43 pm CT

Told by [redacted] (Agent#[redacted]) fax was never received.

Sent fax AGAIN on August 19, 2014 at 4:53 pm CT.

Told to call back EVERYDAY until I get confirmation new fax has been received.

Was told that the department that receives the faxes or LOSES the faxes is similar to the Great and Powerful OZ and that no one was allowed to speak with the people in that department. Everyone must simply wait to see if the people in that department enter that the fax was received and that there was no timeline regarding when the fax was sent to when the fax receipt was recorded in the computer for others outside of Oz to see.

Was told that [redacted] (Agent#[redacted]) could offer NO customer service.

Already went through a similar game with this same company and department in March 2014.

Enclosed with the fax to Hyundai Motor Finance are:

Original Fax Transmission Log showing your company received my fax on July 15, 2014

Cover letter requesting state to state change AND Name Change

Marriage Certificate

Driver's License

Social Security Card

Letter from DMV requesting Title with State to State and Name Change informationDesired Settlement: Process the paperwork I need to renew my car tags BEFORE I have to pay LATE FINES. Last day to pay car tag renewal is August 29, 2014. If paperwork cannot be processed in the time requested I need Hyundai Motor Finance to pay any and all fines associated with fees incurred due to their inability to do their job.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I am filing complaints on Hyundai Motor Finance (HMF) for account # 2[redacted]3114. This is a joint account with my spouse. I have two complaints on HMF. My FIRST complaint is that they are reporting on my credit report that we were 30 days late on our payments. I am attaching my payment history which clearly shows that we were never 30 days late making a payment. We have paid the car note each and every month. My husband called HMF about this and nothing has been done about it yet. The rep with whom he spoke confirmed that we were never 30 days late. My SECOND complaint is that they have failed to reply back to my request for an explanation of how we owe $175.85 in late fees. I have mailed two letters within the past month to their correspondence address, PO Box 20829 Fountain Valley, CA 92728. We have only paid this car note late twice. Besides the two late payments all other car notes were always paid before or ON the due date. To my understanding there is a ten day grace period before late fees are accessed.Desired Settlement: 1) Show on all of my credit reports that I have never been late paying this loan. My credit reports need to reflect my true payment history. In the future please only report accurate payment histories on my account. 2) Review the late fees and reply to give me an explanation of them. I will pay two late fee payments of $37.73 each because I know that I was only late paying the car note twice. In the future please be more careful before accessing late fees on our account.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Back in April, 2014 there was a 2014 Hyundai Sonata purchased in my name at [redacted] Hyundai in Conway, AR. This car was financed by Hyundai Motor Finance. I had no knowledge of this transaction until it was completed and my name along with a [redacted] as cosigner showed up on their Accounts Receivable as owing them $26, 565.00. This car was refinanced about 2 weeks later by a [redacted] with [redacted] Bank in his name only. My problem is with Hyundai Motor Finance. Even though this car was refinanced April 15, 2014 with [redacted] Bank in the name only of [redacted], Hyundai Motor Finance refused to remove this vehicle/debt from my name or their books. There was a check for $26,565.00 from [redacted] Bank floating around Hyundai Motor Finance for over three months and they refused to acknowledge it for some reason or apply it to the account of [redacted]. I called their customer service probably a minimum of fifty times, was place on hold for 20-30 minutes and when finally was connected to a live person, that person could tell me absolutely nothing. The one of two times I was actually transferred to someone in charge, so I was told, all those persons did was tell deliberate lies. One individual was a [redacted], located in Atlanta I was told, was absolutely worthless. After one conversation, he would no longer take my calls or emails. Another individual I talked to was a [redacted], Atlanta also I was told. After a few of his lies bounced and came back on him, he refused to take my calls or return them. I am not running a business but those two need to get in an unemployment line somewhere. They are worthless and need to be fired immediately. Why would a company deliberately hold a $26,565.00 for over 3 months without some explanation to that account holder?Desired Settlement: I would like a letter of explanation from Mr. [redacted] CEO and President of Hyundai Motor, why this was strung out for 3.5 months and handled like a big secret were the customer gets absolutely nothing but lies and wasted time. I did have a heart attack on July 9, 2014 that my doctors attributed to the stress of dealing with these people for over 3 months. I have not decided on any legal action concerning that as yet.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The contract associated with this account is signed by the complainant.

The account in question is closed, the payoff check has been applied to the account and a paid in full letter has been sent to the complainant.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I ask for a detail explanation as to why it 3.5 months to close this account. I spent a lot of time and effort trying to resolve it with HMF customer service and no one was able to explain to me why it took 3.5 months for a $26,565.00 check to clear their records. Not one customer service person could answer the basic question. For 3.5 months I was led to believe this account belong to me and I was responsible for making the payments. I ended up having a heart attack due to the stress of dealing with this bunch of crap people. Two individuals I had to deal with were a [redacted] and a [redacted]. I only mention these names because they lied to me time and time again. I want a detailed explanation as to why this account was handled in the way it was.

Business

Response:

There were numerous factors that led to the delay that will be evaluated and reviewed to ensure porcesses are improved so this is not repeated.

Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: 3 years ago I leased a 2013 Hyundai Elantra coupe from Rt4 East, Paramus hyundai. This was my first ever lease. For the past 3 years I made payments more than $11,000 for this car and never missed a single payment. Maintained the car very well, replaced the tires last year, did the oil changes every 3 month, had no accidents or made any damages to the car. On August 22nd, I returned my lease at Curry Hyundai in Peekskill, NY and decided to finance the new 2015 Hyundai Sonata. I had 388 miles over my lease limit and was told by the dealership at the time of return that the only charge I should be expecting is a bill for that over mileage.

But this week, I received an invoice for excess wear and tear for a surprisingly huge $1,700. So I called the leasing department and they told me on top of that $1,700 I should be expecting another bill of $600 which includes disposition fee and some taxes. So my total charges for returning the 'well maintained' Elantra will be more than $2,300. That's almost 25% of what I paid over the 3 years. They charge me for every tiny scratches and charged to replace 3 of the tires, which I replaced last year with brand new tires. They won't consider anything as normal wear and tear, everything is excessive for them. They also charged me $350 for missing keys, but the dealership only gave me one key when I bought the car. When I request a second appraisal of the charges they said the car is already being auctioned in Pennsylvania and denied my right to get a second appraisal. So now am stuck with this huge bill and don't know what to do with. Feel completely helpless. I called them twice and they are not willing to resolve the issue. I think they are penalizing me for not financing my new car from them. They were asking for a 5% interest rate while [redacted] one offered me 1.99%, so I took [redacted] one. I think they want to steal that money they lost through that interest rate. So much for being a loyal customer, very DISAPPOINTED!!!Desired Settlement: I think they should waive these charges. They have a responsibility to take care of their loyal customers, that's what good honest companies do. I am even financing my 2011 Hyundai Sonata through them still. The only thing I feel like am liable for is that over mileage of 388 miles. Honda and Nissan were willing to pay my last few months of lease payments and all the lease ending charges including the early termination, over mileage and Excess wear and tear charges. But I chose to stay with Hyundai and paid down the entire lease before returning the lease and getting a new car. They should have never penalize and treat a customer like this for being loyal with them for all these years. Especially when some one return a lease and bought a car from the same company. If that's not being loyal, I do not know the definition of Loyal Customer is then. $2,300 lease ending charges for a 2013 Hyundai Elantra with no major physical or mechanical damage?!! Beware of this leasing company people!

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I returned a Hyundai Elantra 2013 to the Curry dealership on Route 6 in Mohegan Lake, NY 10547 at the end of a 2 year lease on April 23, 2015. I have been leasing from Curry for close to 20 years. The dealer's representative accepted the car with no issue as the car was in excellent condition.I knew I needed to pay a Disposition Fee of $400 as well as a charge for Excess Mileage of $152.80. A bill arrived dated May 11, 2015 in the amount of $967.58 which includes an excess wear and tear charge of $340.00Included were pictures but they were not clear enough to indicate that there were any issues with the car.When I called the department indicated on the bill, I was informed that a "Kit" had been sent to me prior to the end of my lease. When I asked what was in the kit I was told it said that prior to the car's return, I should " pay for my own appraisal" of the car so that I could dispute any claims made by Hyundai.Firstly, I never received this "Kit" or any other instructions. I called the dealer to confirm the date & ask how to return the car.Secondly, the car is in great if not excellent condition and my feeling is that the dealer is just annoyed that I, for the 1st time in 20 years, am not leasing. I received numerous offers from the dealer to contract into another lease agreement or to buy the car. I have returned numerous leased cars over the years to this dealership, Never in the past have I ever received a "KIT" or been asked to spend money to have my own appraisal. I believe that this is just a scheme to force me to contract to lease again because they will waive everything if I lease another car with them.I have paid $552.80 to Hyundai. That is what I owe minus the excess wear and tear- I asked to see the car but it is not available. I have no clue where it went or what they did with it after I left it at the dealershipDesired Settlement: I would like then to accept the payment for our pre agreed costs (disposition fee and excess mileage) and to eliminate the excess wear and tear expense.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer is being invoiced for excess wear and use per the terms and conditions of her contract.

On 3/20/2015, HMF spoke with the customer and advised of her lease end obligations, which included a discussion around excess wear and use.

The excess wear and use and excess mileage charges would not have been waived had the customer leased another vehicle with HMF.

We apologize that the pictures provided were not clear enough to view the excess wear and use items she is being charged for. She can view the pictures online at www.CRCheck.com. She will need her account number and VIN to access a copy of her inspection report.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Review: they failed to correct my credit report and it is showing a charge off. I bought a Honda and they are charging 14% interest because of this.

Hyundai capital America, [redacted],Fountain Valley, Ca 92728 ,###-###-####,account[redacted].

Honda finance,[redacted] Alpharetta Ga 30009 ###-###-#### is charging me 14% interest because of it. because of this business Hyundai is costing me money I should not be paying. I can't buy a house or anything without paying a higher interest rate which is unconstitutional by law . Companies automatically see an advantage of raping the consumer out of money by tell them their is something on your credit file but never tell what it is or what the number is . I will no longer pay the higher price. These companies must be held accountable for this abuse .Desired Settlement: 5,000 dollar charges of extra interest and negative reporting that affects my credit . I can't buy a house because of this negative reporting. I have requested in writing to take this off and it is still there this has been 4yr ago.

Business

Response:

We have

reviewed the customer's concerns and apologize for the frustration. Hyundai

Motor Finance Company is responsible for the customer's finance contract and

must be contacted regarding any concerns. Hyundai Motor America is a separate

entity from Hyundai Motor Finance Company and cannot advise on contractual

terms.

Customer

Service Department

###-###-####

Monday -

Friday, 8 AM to 9 PM (Eastern)

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The credit reporting for the customer’s account is accurate. If the customer would like to dispute a mark on her report, she can dispute it by writing to:

Hyundai Motor Finance

Fountain Valley, CA 92728-0835

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: I am currently buying a home that is scheduled to go to closing mid-February 2014. It was brought to my attention on 01/09/2014 that I may not be able to qualify for the home anymore due to a negative report on my credit from Hyundai Motor Finance stating I had made a late payment for October 2013. I am in dire need of reversing this negative report and Im sincerely reaching out to anyone for urgent assistance. I am facing being homeless if I do not get this issue resolved.I called the HMF customer service number and was told the payment I attempted to make on 10/25/2013 was cancelled due to insufficient funds in my bank account. Upon review of my documents, this is not accurate. My bank account shows there were sufficient funds in my account to make this payment. I received a confirmation email from Hyundai for the October payment and was unaware that the payment did not process until November when I went to make my next regular monthly payment. At that point I called Hyundai immediately. Knowing I had to keep my credit in perfect shape for the upcoming mortgage, I worked with the Hyundai Customer Service team via telephone and I made two payments in November 2013 to keep the account current. Unfortunately I have now been alerted that the payment was reported late to the credit bureaus, regardless of my efforts.I have called HMF multiple times, asking for help from supervisors with no luck. I sent my documentation proving I made every effort to make my payments as I was asked to and have not been given any acceptable updates to my case. Today, I have also gone to my bank & had a VP draft a letter stating the exact amount of money in my account during the time the October payment was submitted. The letter states that I had over 3 times the amount of my car payment in the bank during the time of the transaction. I will be fwd-ing this letter to Hyundai asap. To punish a valued customer and taint my credit potentially rendering me homeless for an error that was not my fault, is unacceptable.Desired Settlement: I made my payment in Oct & for whatever reason, HMFs system did not process the payment. If you truly value your customers, please make this right. Acknowledge my efforts in making my Oct payment before it was 30 days late, value that when the problem presented itself I made DOUBLE payments in November, & reverse the report submitted to the credit bureaus. Help me & my family get our home. A simple correspondence from HMF stating they are willing to make the adjustment would help us. Thank you.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I turned in my leased 2013 Hyundai Elantra to Crestmont Hyundai in Brunswick, Ohio (44212) in mid-June 2015, several days prior to my lease expiration date. The vehicle had regular wear and tear, nothing "excess". In addition, at the beginning of the lease I had purchased 45,000 miles (3 years, 15,000 miles per year). However, I had only used 31,000 miles during the 3-year lease period. When I turned in the vehicle, I spoke briefly with a gentelman at the dealership who did not indicate any issues.

I then received a letter dated June 27th from Hyundai Motor Finance indicating that I owe them $736.58!!! This is not due to any lease payments, but rather what they refer to as "Excess Wear and Tear" for $290, $400 for a "disposition fee", and $46.58 for "Taxes".

Regarding the Excess Wear and Tear, this was never mentioned at the dealership. I left with the full impression that there would be no issues involving the condition of the vehicle. Plus, the letter/bill I received does not include any details as to what in the dealership's opinion they consider to have been "excess" wear and tear. This is their own opinion, likely given by a manager or someone who did not speak to me, and is not binding.

What is the disposition fee? This is just an arbitrary fee, which at $400 is excessive to say the least.

And taxes? Taxes for what? The tax for the vehicle was taken care of at the outset of the lease. This is another excessive and unwarranted charge.

I strongly feel that I should not owe Hyundai anything as these charges are baseless and carry no explanation. Also, consider that I paid for 45,000 miles and they are getting a vehicle back with only 31,000. The've made out on the value alone, yet they still want more from me? It's these types of business practices that furthered my decision to not lease again from Hyundai.Desired Settlement: I should have a zero ($0.00) balance with Hyundai Motor Finance.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: They repeatedly call me at work, despite numerous requests not to. On November 10, my supervisor answered the phone when they called, and asked them not to call anymore, because I cannot receive personal phone calls. They said they would note that and not call anymore. On November 12, I received two phone calls before 12 pm. I emailed a request to stop calling me at work so that I would net get in trouble again. They called twice after that on November 12. Today is November 13 and they have called a total of four times.Desired Settlement: I will pay when I can. I have paid, even if late. I need my car, but I also need a job to pay for it. PLEASE, PLEASE stop calling my job!!!

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I had called about a late payment when their system failed to process my online payment through their website. I had agreed to pay the amount of $152.16 for my account to pay off the late fee and past month. Difficultly they finally agreed to credit my account just for the late fee. A week later I get a letter from Western Union stating the transaction had an accompanied processing fee of $7.95 and the amount I had only payed to Hyundai was the actual late fee and payment of $144.21. I called again to file a complaint that I was not told that part of the payment was a processing fee, in which case I would have payed a different method without such fee. They claimed to submit a complaint and it would take thirty days to process from August 22. I call back September 22 asking for a follow up if the call had been listened to and a decision made, yet they claimed they did not get the complaint until the 28th of August. I call again on September 29 asking for a follow up again, I am told that there are no notes and they have to get in contact with the one who originally filed the complaint to get an answer. I call back on October 1 asking if there has been any action, and they admit that no processing fee was disclaimed when I made my payment. I ask if they can refund or at least credit my account and they refuse claiming since I agreed to the total it was irrelevant. They further said it was a learning experience for their agent and all they can do is simply apologize, but they can't credit my account or refund me my money.Desired Settlement: I would like for the fee to be credited to my account or sent back to me. It would also be of help if they credited for a month's payment since they denied to supply me with a sufficient resolution to their fault which they admit to.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

I previously leased a 2013 Hyundai Elantra and financed it with HMFUSA. I paid my monthly payments on time every month. I ended my lease a few months early leasing another Elantra. Most companies charge an early termination fee which dealers may decide to pay for loyalty to the brand. HMFUSA not only charges you a fee but also charges you when they do not get what they want for the vehicle at auction. I do not believe this should be the responsibility of the consumer. More often than not, a car is not going to get what its worth, especially at an auction where its is basically being wholesaled. I was basically told too bad by the representatives over at Hyundai finance and that I would have to deal with the dealership because they can't do anything. If I was told about this prior to starting a new lease, I would have waited till my term was complete. The fact that theres company and brand loyalty means nothing to them. I will never do business with this company again.

Hyundai Motor Finance made my life a living nightmare trying to switch over my title and registration when I moved to a different state. Took them over a month to finally send the title and information I needed to my insurance company. Pay my bill every month on time with autopay, switched bank accounts and it didn't go through so they literally call you 5 TIMES A DAY and sometimes more without leaving a message. Makes me not want to buy a Hyundai ever again. Customer Service reps are always rude.

Due got rude and incompetent people that handle customer service I will never buy a Hyundai again. I like the product but dealing with he people at Hyundai Motor Finance USA is so unpleasant that I would rather buy any other car. The staff doesn't listen to a word you say they just repeat their demands over and over until you get so frustrated you have to hang up and compose yourself. Ask for a supervisor then you wait on hold for a long period and then just get the same treatment from the supervisors. Whatever happen to customer service? These people are horrible to deal with. If you want a Hyundai DO NOT USE HMFUSA unless you want to deal with condescending, obnoxious, rude and ignorant people!