Hyundai Motor Finance

Review: I was charged for a statement in the month of december for a car I was no longer leasing. I started a new lease that had payments beginning in January. I tried to dispute it but one of the representative by the name of [redacted] said they are going to use that payment for any overages in mileage of the previous lease and any damages to the vehicle once that's cleared away I will be credited to my account. I want to have a final statement before I pay out anything.Desired Settlement: I want my money back in my account so I can manage it and not have it credited once they start billing me for additional fees

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: In July 2014 I inadverdently sent two payments of $1500 each to Hyundai Motor Finance on an account that had been paid in full instead of my account which had an active balance. Hyundai refunded one of the 1500.00 payments in August. Since that time I have made 18 calls to Hyundai lasting 30 minutes to one hour each. They have promised to refund the money, promised to return my call, etc none of which has been done. They claim that a $1500 overage does show on the account so they are "uncertain why a check has not been cut". I would like my $1500 overpayment on a fully funded and closed account returned.Desired Settlement: I would like my $1500 overpayment on a fully funded and closed account returned.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Unfortunately, we are unable to locate an account with the information provided. If she could please respond with the account number(s) in question, we will be able to investigate and respond to her complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I do have an account with Hyundai Motor Finance, under the name [redacted] & myself. The account number for the 2012 hyundai sonata in question is [redacted] ]

Regards,

Business

Response:

Unfortunately, the complainant is not on the contract of the account in question. As such, we are unable to provide a detailed response to her.

We will however, research her concerns on behlaf of the customer and take the necessary steps to assist him.

Should our customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: January 13, 2016

Hyundai Motor Finance

PO Box 20829

Fountain Valley, CA 92728-0825

By fax to: 714-965-0520

Attn: [redacted], Supervisor

Dear Mr. [redacted],

I have tried to reach you to discuss some concerns I have regarding an invoice I received that’s dated 11/16/15 and a lack of follow up by one of your employees named [redacted].

I called your office after receipt of this letter, and spoke with her about this on 12/2/15. She indicated that she would look further into this and follow up with me about it, which never happened. After speaking with multiple people in your department, I ended up talking with [redacted] on 1/12/16, who indicated that this was turned over to recovery, and reported on my credit. This is absolutely unacceptable. There were no unpaid lease payments due, and [redacted] did indicate that she was going to be submitting a retraction request to the credit bureaus for this.Desired Settlement: Have not been able to talk with any Supervisor at this department. Would like to do so.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer was able to speak with a supervisor regarding his concerns. We have ensured that his credit reporting is accurate and he understands the amount due on his account.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Review: I traded my 2013 KIA Optima leased vehicle in Dec 30th 2014 for a new lease on the 2014 Kia Optima. I made a deal with the dealership to split my last lease payment of $402.74, walked out with my new car. on January 23rd, Hyundai took my last payment out of my bank account anyway so I called for a refund. They told me they do not owe me one. Well to make a long story short, I have been dealing with customer service reps, managers, and supervisors for 3 months now! I was called by a manager February 20th after a million other phone calls and she explained that I would indeed be getting my refund check in the mail the next day. forward a month later to today, still no refund, now the woman will not answer my calls after calling her a bazillion times at hyundai. Customer service reps keep bouncing me around. Nobody is helping me get my money back! They are also supposed to refund me property tax because I sent in my exemption letter to them. Still waiting on that too. I have called Hyundai about 100 times int he last 3 months and I keep getting the run around from them. Please help me!!!!!!!!Desired Settlement: I just want me $402.74 back. It should have never came out of my bank account for a car I didnt even own anymore!!!!!!!! I also want a resolution on my tax refund situation. I have emailed the President of Hyundai Motor on his personal facebook account hoping he would see it and help me. I am desperate. I think my next step is court. This has gone on too long. 3 months of being told " they dont owe me a refund, yes they do, they will send it, oh no we wont know about your refund for another 6-12 weeks"

Business

Response:

At Hyundai Motors Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: In May 2014, Hyundai Motor Finance withdrew a lease payment twice although I authorized only one withdrawal. Neither Hyundai nor their payment processing vendor were able to explain what occurred and each blamed the other party. Hyundai or their payment processing vendor then cancelled my auto-pay without notifying me. This caused me to miss payment and incur late fees and negative credit report notifications to my and [redacted]'s (my co-signor) credit histories.Desired Settlement: I am looking for refund of the late charges and withdrawal of negative information to the above-referenced credit reports.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: We have been on autopay with Hyundai Motor Finance (HMF) since soon after purchasing a new car ([redacted] and [redacted], our daughter, are the purchasers) and have been making regular payments automatically ever since. Upon returning from a trip abroad in October, we received several phone calls from people claiming to be from HMF. The questions they asked were what are the last four numbers of your social security number and your birthdate. I followed appropriate protocol and suggested that I would not provide personally identifiable information to an unknown caller. Never did one of HMF's reps say there was a problem with our account. Our account status was set for us to receive email notifications of any problems. We received no emails. I called Hyundai Motor Finance directly on Saturday, October 19th and spoke with a [redacted]. He then informed her that due to an error at Hyundai Motor Finance, our autopay got kicked out by Hyundai Motor Finance when your system was updated. Incredibly, [redacted] reported that our bank and contact information were still in their system. Further, [redacted] told me that my daughter [redacted] and I have already been reported as late to credit agencies. I paid the past due amounts (September plus October, which was only 4 days late) immediately and reset the autopay going forward. I requested that HMF reverse the negative credit agency report and [redacted] said it couldnt be done. I spoke to Anthony on Monday October 21st, who said the credit report issue could not be removed without submitting a letter request. That request was sent on October 21st. No response from HMF was ever received. I called and asked for response, was told I'd get one and never did, even after calling back myself.This incident and especially reporting us the credit agencies is unacceptable. HMF made an error, did not communicate appropriately with me and then reports us to a credit agency and provides no recourse?Desired Settlement: I would like HMF to notify and request removal of any negative report to all three credit reporting agencies, noting it was their error. I would also like Revdex.com to know how poor the customer service from HMF is.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I purchased new 2013 Hyundai Veloster from Hyundai Dealership of SF May 2013. Unknowingly, VIN# incorrectly recorded and sent to DMV by dealership. Starting December 2014 three faulty parking tickets issued to me in connection with VIN(incorrect) on my registration. Contacted dealership in February 2015, was lead on to believe matter was being taken care of until June when registration was due, nothing resolved. September 29, 2015 dealership voice recording now closed and cannot be contacted. Cannot register, sell or prove vehicle ownership without correct VIN#. Requested assistance for new title and letter of affidavit in June 2015 from Hyundai Motor Finance (lean holder). Called numerous times starting in June "15 through November "15, was told untrue statements that they would send a letter of affidavit, title being worked on and promised call backs with updates. Sent emails, responses stated they would be contacting me 3 to 5 business days...no response. Still being held responsible for payments despite vehicle being unusable and putting me in financial distress. For over 5 months unable to sell or legally drive vehicle has resulted in severe hardship to my finances and ability to travel to work, hospital visits ect. Required FieldDesired Settlement: A copy of my title no later then December 2015 so as I can legally register vehicle. A check for outstanding fines of faulty tickets totaling $354.00. Reimbursement of any penalties by the DMV for late registration renewal ect.. Take responsibility of any damage to my credit due to the related incident in progress.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is

very important to us. We thank you for

bringing this issue to our attention and allowing us the opportunity to

investigate and respond to this complaint.

The customer has previously

brought this issue to our attention and we are working to resolve the issue

caused by the dealership in question.

On 11/30/2015, document CA256

was mailed to the customer, which is the affidavit requested by the

customer. This document can be presented

to the issuing department for the tickets in question to dispute the amounts

due.

We are working with the

manufacturer to obtain a duplicate Manufacturer Statement of Origin to apply

for a new title for the customer’s vehicle.

There has been no credit

damage to the customer as the result of her titling issue.

HMF will assist the customer

with any late fees or penalties, should they be incurred when obtaining the

correct registration.

HMF

would like to thank the

customer for taking the time to contact us.

We are committed to providing our customers with excellent service and their

satisfaction is important to us. Without

customers like this, holding us to the highest level of customer service, we

would not recognize where we have the opportunity to improve our

processes. Again, we sincerely apologize

for any inconvenience the customer may have experienced and we will strive to

improve our service in the future.

Should the customer require any

additional assistance, she may contact a Customer Service supervisor at

1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: I called on October 3, 2014 because my account was past due but the payments were made. The payments were made to the wrong account number so when I called I gave my daughter [redacted] permission to speak on my behalf since my English is not that good. The representative spoke to my daughter and stated that she had to transfer over the payment for September and that I would have to call back to do the same for the October payment. I called back on 10/10/14 and spoke to customer service representative [redacted] and she stated that she reversed the payment to the correct account number. She also stated that my account would not be charged a late fee since the payment was made on 10/6/14 and it is due the 16th of October. I signed onto my account today 10/22/14 and noticed that my account is past due for the month of October however the payment was made and [redacted] supposedly transferred the payment to the correct account but it was not reflected. I cannot call again to explain correctly and every time my daughter calls there is a problem after I gave permission for her to handle the account and that was noted. Why did [redacted] have my daughter on the phone for almost 25 minutes to not do her job correctly? This is unfair and my account reflects past due when it has never been before.Desired Settlement: I want my account updated and the payment applied to the correct account so my account is no longer past due. The payment for September was applied correctly why wasn't October's? Which was deducted from my checking account on 10/6/14 for the amount of $257.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

In February 2014, I switched my 2011 Hyundai Elantra lease to a 2013 Hyundai Elantra lease with Alexandria, VA Hyundai. I was told that the costs and last payment would be covered by Hyundai when I switched over the lease and would just need to begin to make payments on my new 2013 lease, per the agreed deal.

However, I get a bill (March 2014) in the mail charging me over $600 in return car fees which I disputed, and got pushed back and forth with the finance department, finally finding what I thought to be resolved. I was told that my costs were waived and my payment resolved.

I opened up a creditor collection letter sent via Hyundai this week (3.16.16) which said I owed 176 on my old 2011 lease and that the account was never closed out. Considering I had been assured by Hyundai that this had been resolved, this came as a surprise and angered me considering that this could adversely affect my credit. I had to then call Hyundai, get transferred THREE times to resolve the issue that should have been already resolved.

I can't believe that a company like Hyundai Motor Finance can't work with a dealership and ensure that this doesn't happen. This has wasted hours of my time and caused a lot of stress. This should never have happened and it shoddy business. This causes me to consider ever leasing with Hyundai again.

This Finance Company is tricky, they don't allow you to pay principal on your loan. Neither on paper or on the Website there is an option to do so. And when you pay additional money, they use that money to pay interest as well. They have resolve the problem after I email them. because when you call they don't take care of it. But every time you want to pay more they pay interest out of it and I have to send an email, and wait about a week or so to resolve this. This is outreagous that a company like this trick their customers, so you don't pay off your loan before term, and give them more money through interest.

Review: I have been attempting for months to resolve what is being reported to the credit bureaus as an outstanding balance due to Hyundai Motor Finance. This is account #[redacted] and the outstanding balance claimed due is $186.15. To date, I have disputed this balance multiple times with the credit bureaus as there is question as to whether this is actually my account. I have also sent FOUR letters to Hyundai Motor Finance practically begging for clarification of the ownership of this account and for a way to make payment. My first letter was ignored. My second letter received a response informing me where the vehicle in question was purchased. When I wrote back to explain I had never purchased a vehicle at that dealership, I received this response: a copy of a bill of sale showing a different vehicle from a different dealership. Nothing else was in the envelope, no letter of explanation, no contact information, just a blurry photocopy of an old contract. When I wrote to explain that this bill of sale did not match the information Hyundai previously provided me, that letter was ignored. Note, all letters were sent Certified Mail, Return Receipt, and I have the green cards to prove receipt. As I have stated many times in my correspondence with Hyundai: I will GLADLY pay the $186.15 that is showing as an outstanding/overdue balance on my credit reports and killing my credit score whether I owe it or not. My good credit is worth far more than $186.15.Desired Settlement: What I want is quite simple: I want to get this issue resolved as quickly as possible and undo the damage this account has caused to my credit. I will immediately pay the $186.15 Hyundai Motor Finance claims is due. All I ask in return is that Hyundai address the credit reporting issue by removing this account completely from my credit bureau files with Trans Union, Equifax, and Experian. This seems to me like a fair resolution that makes both side whole.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is

very important to us. We thank you for

bringing this issue to our attention and allowing us the opportunity to

investigate and respond to this complaint.

As the complainant has

indicated that he may not be the owner of this account, we request he respond

to messages left for him by our Fraud Department, so we can obtain further

information from the complainant required to complete a fraud investigation.

HMF

would like to thank the

customer for taking the time to contact us.

We are committed to providing our customers with excellent service and their

satisfaction is important to us. Without

customers like this, holding us to the highest level of customer service, we

would not recognize where we have the opportunity to improve our

processes. Again, we sincerely apologize

for any inconvenience the customer may have experienced and we will strive to

improve our service in the future.

Should the customer require any

additional assistance, he may contact a Customer Service supervisor at

1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There was never an allegation of fraud. The allegation is incompetence in record-keeping to match Hyundai's incompetence at customer service. I questioned an account on my credit report, as I was not aware there was a balance remaining. HYUNDAI responded by sending me a letter explaining what vehicle it was, and where it was purchased. What Hyundai sent me did not have anything to do with the vehicle loan on my credit reports. Maybe THEY made an error, which is what I have been trying to resolve. After ignoring several attempts I made to resolve this, Hyundai sent (with no other explanation or documentation) a bill of sale for a different vehicle from a different dealership. This one may actually be from a purchase of mine, but there was still no documentation of how they have decided I owe them $186.15. Bear in mind, I have begged to pay. I offered to pay as part of this complaint. Hyundai does not seem to want the money, so I am not sure what they want? I will not allege fraud and have my credit files tainted with such a complaint. That would be a huge red flag in my files. The balance Hyundai is reporting but refuses to collect is bad enough. I will not make it worse simply to make it easy on them. My next options will be to file complaints with the CFPB, the Attorneys General of California (where Hyundai is located) and Pennsylvania (where the alleged purchases occurred). I will also retain the services of a consumer attorney to seek all damages I may be entitled to under the FCRA. Or, Hyundai can remove this account from my credit files immediately and can send me a detailed invoice for the $186.15 which as I have said a dozen times, I WILL PAY!

Regards,

Business

Response:

Per our previous response,

we have made numerous attempts to contact the customer but he has yet to return

multiple messages left for him. If he

would please return those messages, we can provide further clarification of the

amount owed on his account.

Review: Due to poor and deceptive customer service--one of which put my personal safety at risk--I formally submitted a letter of complaint to Hyundai Motor Finance on March 25, 2015, requesting that the $360 fee for tire replacement for a 2012 Hyundai Sonata be waived. I received a voicemail regarding my letter from a representative asking me to call him to discuss my request. I called the number he gave and had to leave a voicemail for him to call me back. I never heard back nor received anything by mail so I thought all fees had been waived. Then yesterday (8 months later!) I received a call from a bill collector who aske for the full amount and lied by stating that numerous bills have been sent to my address. The problems I experienced were: I was instructed to have the tires rotated at every oil change. I brought the car to the dealership for the first oil change, they rotated the tires, then THE BACK RIGHT WHEEL FELL OFF AS I WAS DRIVING THE CAR! Afterward, I was faithful to pay an extra $20 at every oil change to have the tires rotated (elsewhere). At the end of the lease I had only put 30,000 miles on it in 3 years (45K was allowed). Their inspector determined that I should pay for new tires because of tread depth (the tires were very lightly worn and not at all unsafe). I believe it was an unethical business practice for them to instruct me to have the tires rotated at every oil change knowing full well that I would be charged for new tires at the end of the lease. And I don't think it is right that I should have to pay for new tires for the next buyer when the current ones where not unsafe. Shouldn't that be at the dealership's discretion and expense? I turned the car in to the dealership on time and before the lease end, then received a call later stating that I needed to turn it in and they had no record of the transaction or who handled it! Due to my appalling lease experience (which continues) not only should the $360 be waived, but all of the lease-end fees.Desired Settlement: Waiver of all lease-end fees, or, if not all, then at least the $360 "excess wear and tear fee" for tire replacement. (See reasons explained above.)

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is

very important to us. We thank you for

bringing this issue to our attention and allowing us the opportunity to

investigate and respond to this complaint.

The customer is being

charged for a $400 Disposition Fee, per her contract and $360 for Excess Wear

& Use (plus tax). The customer is

being charged for excess wear on four tires, all had remaining tread below the

allowable amount. As such, we are unable

to waive the final invoice per the customer’s request.

HMF

would like to thank the

customer for taking the time to contact us.

We are committed to providing our customers with excellent service and their

satisfaction is important to us.

Should the customer require any

additional assistance, she may contact a Customer Service supervisor at

1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: received 3 unwanted harassing phone calls on a SUNDAY 5/24/15 regarding a late payment. My car was only 6 days late and as a disable, religious, black woman with a 10 year old child. They continue to harass us on Sunday morning starting at 8:04am pacific time.Desired Settlement: a settlement for the harassment

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

In reviewing the attempted contact on the date and time in question, we were calling within the permissible calling window set forth by applicable state and federal law. However, that same date, the customer advised she would no longer like to be contacted via phone. We are committed to honoring the customer's request and will no longer utilize this method of communication when attempting to contact her.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. We sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Review: On January 8, my husband and I turned in a leased vehicle due to military orders. We never received any documentation. Roughly a month and a half ago, I contacted Hyundai Motor Finance because this vehicle still showed a balance of 11g on our credit report. The informed me that I was in collections and owed them over $600. I then spoke to the dealership and they said they were incorrect. I then called Hyundai Motor Finance back and the supervisor told me the person I spoke to was incorrect and we were in the clear. I requested documentation proving so. It is now 4/2. I called again this morning as my husband and I are trying to now purchase a home and NEED this documentation. I was informed by someone this morning that they would fax the documentation over within a few moments. That was 6 hours ago. I just called yet again and I am told I can not have the documentation for at least 72 hours because they sold the vehicle at an auction on 3/21 so this is the first request they are receiving from me. The problem being, I was supposed to get this documentation in January, then again in March and now it is April, the documentation was needed 3 hours ago and I am pretty much told its not their problem. I have had nothing but issues with this company since we turned in the vehicle. All I want is what is owed to me, documentation of release. If this home can not close because of their lack of communication, I will pursue further action for lost monies on the home. This is something that needs to be handled ASAP. Thank you for your time!!Desired Settlement: I would like the documentation NOW. If not having this documentation makes it not possible to close on a home, I will be asking for all monies back that have been put into the home (ie. appraisal, inspection and land survey).

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer contacted our Customer Service department on 4/2/14 for this request. On 4/5/14, the document was faxed to the number she provided. Should the customer still be in need of this document, please advise and we will have the request expedited for her.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

However, clearly the lack of communication within Hyundai motor finance is something that needs to be handled. When turning the vehicle in on 1/8 we requested the documentation. We then requested it again in march when we were told ot was in collections. We then requested ot again in april and were told we had to wait another 72 hours. Why? Because no one bothered to document our request because of other issues. The issues being hyundai never documented us turning the vehicle in in the first place. My husband was deploying so the lease was terminated. It still sits on his credit report because "the vehicle was auctioned off on 3/21 and nothing could be done till then". 1. What does that have to do with us? 2. Why when I called the beginning of march was I told it had already been auctioned off?Hyundai needs to evaluate their employees and make major changes. We will NOT to business with you again.

Review: I had a vehicle financed through HMF which was totaled 10/18/14. My insurance company requested the letter of guarantee from Hyunda on 10/29/14 and would not send out the settlement check until they received it. Hyundai did not send this letter to them until after I called to complain on 11/24/14, 18 business days later.

The settlement check was overnighted with tracking number [redacted]9 on 11/25/14 to:

Hyundai Motor Finance

Attn: Payoff Department

1501 North Plano Rd Suite 100

Richardson TX 75081

According to UPS tracking, HMF received the check at 9:15 AM on 12/1/14. I called on Wednesday, 12/3/14, to allow the check time to process and was told that payoff checks typically take 24-72 business hours to process. I called on Thursday and was told that it should process overnight and to call back on Friday.

I called on Friday and spoke with supervisor [redacted], who stated that he would call me with a status later that day. I didn't receive a call so I called back that evening and was told that he was on another line but would call me back that evening, but never called.

On Monday I spoke with [redacted], who also promised a call back after checking into the issue, but I never received a call. Monday evening I spoke with [redacted] who stated that it was after hours and she could not reach out to the payment processing department. When I asked to speak with a manager, [redacted] stated it was after hours but that I could call back on 12/9/14 and speak with a manager.

When I called on the morning of 12/9/14, I was first told by the CSR that my check had been received and would be processed in 24-48 hours. When I requested to speak with a supervisor I was transferred to [redacted] who stated that this was not correct and insisted that I had to allow time for research. I explained that I HAVE given it time and requested to speak with a manager. [redacted] stated repeatedly that a manager wasn't available and then stated that she couldn't hear me and ended the call.Desired Settlement: I want the settlement to be processed and I want the payoff total to be adjusted to the date that the check was received by Hyundai on 12/1/14. I would also like for my call with [redacted] on 12/9/14 to be pulled and reviewed and addressed by leadership.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I leased a Hyundai in 2010. I received a notice that I could turn in the vehicle early to get a new lease on a Hyundai. On October 25, 2013 I took the vehicle to [redacted] Hyundai to trade the lease in on a new lease. I turned the car in and [redacted] took receipt of the vehicle on 25 October 2013. On 3 February 2014 my credit score changed because Hyundai Motor Finance reported me 60 days late on payments for the turned in Hyundai. I tried to call but Hyundai informed me that they finance department will not take phone calls from customers. They informed me that the dealer, [redacted] Hyundai never did the correct paperwork that it is showing me late. After many phone calls to Hyundai and the dealership they informed me it would take 30 days to correct the mistake. I disputed the late payment on all three credit reports and after 30 days they came off. Then today, 3 April 2014 the same delinquency showed up for account number [redacted]. I spent hours on the phone with Hyundai and the dealership. What I was told is that the dealership paid the vehicle off on 2/8/14 and closed the account on 2/15/14. Almost 4 months after I gave the vehicle up. This triggered the late payment. I informed them my credit score dropped almost 60 points because of this and this is the only negative I have on my credit report. I am trying to buy a motorcycle and this lower score puts me in a higher interest rate. They basically told me oh well and it will take at least 30 days to fix it. They gave me a audit control number [redacted].Desired Settlement: I should get either free service for a year or a gift card. I have been a loyal customer and all Hyundai has done is report bad information to the credit agencies about me that is having a negative effect.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer’s credit reported has been previously updated when he initially brought this concern to our attention. We have verified with Equifax, Experian and TransUnion that there are no negative marks and that all payments have been reported as being made on time. Should the customer have a credit report indicating otherwise, please provide the name of the credit reporting company and we will send an update reflecting all payments as being made on time.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is true that in Feb of this year you did report me late 60 days to all three credit agencies. This was due to the dealer not pushing the paperwork through for the pull forward. However the account was finally closed and this is still on my TransUnion Credit report that I have a current dispute with. This is not acceptable for your company to damage my credit.

Regards,

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Per our previous response, the negative mark has been removed from the customer's crdit reporting with Experian, Equifax and TransUnion. We checked the reporting to TransUnion again this morning, 4/22/14, and verified the account shows Closed with all payments as being made on time.

We encourage the customer to contact the three bureaus to verify the information we are providing in this response.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: I have had a loan with Hyundai finance since 2008. My interest rate was 16.99%. I ended up losing my job as my husband did and we were both unemployed for most of my loan. I was late several times but always called to set up arrangements which I kept. My car was never repoed. I am now at the end of my loan payoff and just now found out that my payoff should be $2338.62 for the 6 deferments Hyundai allowed me to have. NOT ONCE WAS THIS TOLD TO MYSELF OF MY HUSBAND BUT NOW. I asked for an arrangement maybe pay half of this extra interest. they denied me and said sorry that's our policy, a policy I never received. this is almost an extra 4 payments so its like I am paying for the help Hyundai offered me in my time of need with them. I don't think its fair I am paying almost $2000 in extra interest for deferring my payments when I needed the help and having late payments. Either way they received their 6 years of payments and now charging me all this extra money. I want this extra interest dropped and I have no problem paying the 6 deferments I did ask for which totals $2338.62. please help... HYUNDAI FINANCE ARE RIP OFFS....Desired Settlement: DesiredSettlementID: Other (requires explanation)

I WANT THE EXTRA INTEREST I WAS NEVER AWARE OF REMOVED AND I WILL PAY MY FINAL PAYOFF OF THE 6 DEFERMENTS I DID MAKE DURING MY 6 YEAR FINACING WITH HYUNDAI OR AT THE MOST AT LEAST HALF OF IT GONE. THEY SAY I OWE $3975.98 WHEN MY MONTHLY PAYMENTS ARE $389.77 AND I DEFERED 6 OF THOSE THREW OUT THIS TIME WHICH TOTALS $2338.62.

Business

Response:

We have reviewed the customer's concerns and apologize for the frustration. Hyundai Motor Finance Company is responsible for the customer's finance contract and must be contacted regarding any concerns. Hyundai Motor America is a separate entity from Hyundai Motor Finance Company and cannot advise on contractual terms.

Review: I handed in my leased vehicle to Lexus three months early. Lexus of Edison paid the last three remaining payments in July 2014 and stated they would return to the car. I received a bill from Hyundai Motor Finance for over $2k dollars in which was paid in full. A few months ago I received a call from an agency stating I owe Hyundai money the person could not tell me why said they would look into it, after that I never heard anything. Now in January of 2016 I receive a bill for $974.81. I tried calling Hyundai several times I just get an automated machine stating they have a high level of calls my wait time is ten mins then 20 mins then ten mins again. I purchased this vehicle after hurricane sandy damage my vehicle and was charged way over what I should have paid. Hyundai is not an honest company. How can they be charging me fees when the lease was paid in full. The invoice states I over paid them $20.99.Desired Settlement: An adjustment Hyundai contacted me to turn in my vehicle early I did it af another dealer so they are making up fees that were not included On the original invoice that's insane to thjnk they get away with such unlawful practices

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The invoice the customer received was a result of her terminating her lease contract early. The amount represents her liability per the Early Termination clause of her contract.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Regards,

Business

Response:

Unfortunately, it does not appear that the customer has provided any additional information, only that they rejected our response.

Should the customer have any additional information or require assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Review: I am trying to settle a total loss situation with this finance company after a car accident. My insurance company has been trying to get a Letter of Guarantee from them for over a month. Only today after escalating to a supervisor (after several calls over the last month and several contacts from my insurance company) did they finally explain the information they say they need to supply the LOG.

I have already made one payment since the accident and they seem to be dragging things out to force me to make additional payments while they take their time resolving this claim.

My insurance company, Westfield, has been following up and was never given adequate communication to resolve this issue.

Thank you. Desired Settlement: I want them to process the LOG immediately. I do not want them to profit from this delay. I would be happy to make payment to an escrow account to show good faith while this is resolved.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is

very important to us. We thank you for

bringing this issue to our attention and allowing us the opportunity to

investigate and respond to this complaint.

When processing an insurance

claim, we take great interest to ensure our customers receive a full evaluation

from the insurance company. In this

case, the evaluation was missing items, lowering the value of the customer’s vehicle. We had made numerous attempts to inform the

insurance company of such. On

12/22/2015, we received an updated evaluation of the vehicle from the insurance

company and are now in the process of issuing them a Letter of Guarantee.

HMF

would like to thank the

customer for taking the time to contact us.

We are committed to providing our customers with excellent service and their

satisfaction is important to us. Without

customers like this, holding us to the highest level of customer service, we

would not recognize where we have the opportunity to improve our

processes. Again, we sincerely apologize

for any inconvenience the customer may have experienced and we will strive to

improve our service in the future.

Should the customer require any

additional assistance, she may contact a Customer Service supervisor at

1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My insurance agent sent them dozens of requests for the LOG over the last month. She just kept getting put off with messages that things were delayed because of the holidays.

I also called several times and was not told of the missing information until I insisted that my call be escalated to a manager. Every time, they pressured me to make payments even though it seemed they were purposely delaying the claim processing. It felt (accurately or not) like they were trying to delay as long as possible to get additional payments from me in addition to the insurance money.

Only last week was notified of the missing items. She then sent them the information they requested immediately via email, but they claimed they had not received it.

Maybe it is just incompetence in communication, but I was given conflicting information on my calls, was not notified of the problem with my claim, and was not able to get anything resolved until I talked to the Revdex.com, therefore, I still am not confident that this company is really interested in providing good customer service.

I am happy to hear that they are processing the LOG, finally, after more than a month of this back-and-forth. Thank you for your assistance.

Regards,

Business

Response:

HMF

would again like to thank the

customer for taking the time to contact us.

We are committed to providing our customers with excellent service and their

satisfaction is important to us. We sincerely apologize

for any inconvenience the customer may have experienced.

Should the customer require any

additional assistance, she may contact a Customer Service supervisor at

1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Review: Three years ago, I leased a 2012 Hyundai Elantra at Vision Hyundai in Henrietta, NY, with lease financing through Hyundai Finance (#[redacted]). Before the 36-month lease terminated a couple months ago, I contacted Vision Hyundai regarding the return inspection, which I had done for five other lease vehicles (other brands/dealers). I was told that it was not necessary and that they did not do them. Past experience told me that I needed a record of the vehicle condition before I turned it in to avoid being charged for damages that did not exist. Vision Hyundai referred me to a self-examination form, which I completed and which confirmed that there were no damages or excess wear issues. A few weeks after returning the vehicle, I received a letter from Hyundai Finance stating that I owed them $90 to replace the left front tire. They included a photo with a tread gage inserted into the tread. However, the gage was inserted at an angle and not fully seated in the tread, thus showing an erroneous reading. All four tires had been replaced a bit over a year before the turn-in date and all had similar, clearly sufficient tread. I called Hyundai Finance on two occasions and disputed the claim of low tread, including explanation that I had completed the self-examination, had purchased all four tires new a little over a year ago, and had the photo showing improper placement of the gage. They refused to eliminate the charge. When the lease-end billing arrived, it included the $90 charge for the tire. I paid the $439.20 lease-end charge but not the $90. I recently received a billing for that $90, which I don't believe I should pay. I believe that I am being cheated and request help.Desired Settlement: Elimination of the $90 charge and record made showing this attempt to cheat customers.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.