Hyundai Motor Finance

Review: I leased a vehicle over a year ago I returned it ahead of time I wanted to pay off the difference I still owed in lease payments and I was told I could not do that because they had to auction it off first. I had to wait. I returned it in April in June I called to find out if it sold they said no I had to wait they would notify me. Finally I called again at the beginning of August to find out and they had reported me to the credit bureau stating I was delinquent which I had no idea the car had even sold I called and they said yes you were delinquent because you returned it early. When I explained I wanted to pay the difference when I returned it and they said no she said if you could afford that why didn't you just keep it? Not that it is any of their business but I could afford the insurance and the payments and it was my daughters car I co signed with her. All I wanted was my credit report to reflect I wasn't behind since I offered from the day I returned it to pay them in full and they said I couldn't.

Product_Or_Service: Hyundai Elantra

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Want my credit report fixed to reflect never late and paid in full.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: In December 2012 I came to Hyundai in Mahwah, NJ to lease my very first leased car. I was intrigued by a wonderful lease deal and gladly traded in my current car. I have been very happy with my 2013 Hyundai Sonata for the past 2.5 years. At the time of the lease I was told that the only additional charges at the end of the lease term would be if I went over miles (0.20 cents/mile) + any damages to the car. I was also told that if I was approaching my maximum miles, that I could turn the car in early and roll into a new lease.

With that being understood - I took VERY GOOD care of my car and monitored my miles. When I was approaching my miles limit I went back to Hyundai to turn in my car and get a new Hyundai. They told me then that I could not do this for a similar lease payment so I decided to continue on with my current lease.

A few months later I found a competing car dealership who was willing to write me a check for the amount of money I owed on the Hyundai ($1020) + the early termination fee of $400 and my over miles charge of $900. We thought this was all good until we called HYUNDAI MOTOR FINANCE who let us know that even if I payed off responsibility to Hyundai they would in addition charge "Liability Fee's".

When asked what Liability fees meant; the women responded " Basically, in this scenario, you have 6 payments of $170 left on the lease (totalling $1020) we take that amount plus we had the residual value of the vehicle, which is an extra $13,584.70, so total you would be in debt to Hyundai $14, 604.70 (to return the vehicle). Once the vehicle is back in hyundai's possession we put the vehicle up to auction to make as much of the debt back - but you would be billed the difference".

So even though I would have fulfilled my financial responsibility to Hyundai by paying all of my payments - they want to charge me $14,000 for giving them the car back early!!!!Desired Settlement: I would like to be able to pay off Hyundai the money that I owe them on the lease ($1020) + $400 (early termination fee) + $900 in over miles charges and walk away from the car without being in debt an unreasonable amount. Up until this point I was more than willing to remain a Hyundai customer and continue to lease cars from their dealership, however; now I will never be returning or recommending another person to this company.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Hello. I sent a FAX to Hyundai Motor Finance back in November 2014 regarding a credit reporting dispute. I still have not heard back from them as of today. I called to their 800-523-4030 multiple times and yet they're still researching my complaint. The issue is that I was allegedly late on a few monthly car payments back in 2014. I told them that I never received any paper bills, nor any phone calls regarding my payments. I had their online service process "auto-drafts" since 2013 with my previous Hyundai vehicle. So, I would appreciate it that you assist me into finding out why it takes Hyundai Motor Finance 5 months to not respond to my simple request. Thank you.Desired Settlement: 5 months of payment adjustments to compensate for ridiculous poor customer service.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Hyundai Motor Company stated that a third party assessment company would call me and schedule a review of my 2011 hyundai sonata before turning my lease car in. I never received that call due to a phone number change per Hyundai. I never received a written statement stating that they tried to contact me. On the day of my lease turn in, I went to the dealership so that they could assess any potential damage. The hyundai dealership in Scottsdale Arizona laughed at me and told me that they no longer due that anymore and it's done by a third party. I asked how to I ensure that my car remains in the same condition before it gets assessed to insure that no additional charges are applied. The sales manager laughed and said you don't! He said I can take the car right now or you can keep it and get charged for keeping the car past you due date. I therefore went outside and took several pictures of my car (all aspects) to insure that I had proof of the delivery condition of my car. Left with no other options, I gave the keys to the sales manager. Fast forward 3 months I get a notice in the mail stating that I owe Hyundai finance $718.48 from which $398.50 is from excess wear and tear, with no explanation as to what the charges were for. I talked to Hyundai several times and their consistent "mantra" was I need some sort of financial compensation. They were not interested in looking at the pictures that I took, only to tell me that they need money. I spoke with [redacted] out of their Texas group who is supposedly the manager of the claims group and he like the rest of the hyundai organization did not want to see my pictures that showed no damage but only tried to negotiate getting money for items which were not there when I turned the car in. I asked for Mr. [redacted]'s email address so that he could look at the pictures I took and compare them to his third party assessment but the email he gave was apparently false as it's been kicked back twice.Desired Settlement: I want Hyundai to eliminate the excess charges for the wear and tear that was not there when I turned the car in. Once that is complete I will pay the remaining balance on my account.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: On June 12, I sent a payment totaly $2723.67 which was received on June 17,2014.Hyundai did not post to MY account and now sends me late payments. When I received my July invoice, seeing this,and contacting Hyundai Fiance customer support at 800-523-7020, I had my bank send Hyundai Finace confirmation of the money removed from my account as they requested to processing at fax #714-965-7092, but nothing was done on Hyundai's part. In August I receive another late payment notice, with no posting of my overpayment or june payment, totalling $2723.67 .(regular payment is $223.67). I have been on the phone for no less than 7 hours trying to resolve this.The second time the bank sent the fax to Hyundai was aug 12. My bank([redacted]) re sent for the third time the paynment information ON Aug. 14, and on Aug 14, I was promised that in 72 hours this would be resolved.They do whats called an ACH deposit so the actual copies of the canceled checks can NOT be acquired, but the bank provided statement including Hyundais routing information number after the withdrawal. The person who was suppsoed to resolve this is at x[redacted].on 8-12 I also filed a complaint at corp. hyundai with case #[redacted] but they stated they couldn't actually DO anything to help. I have called the dealer, Lehigh Valley Hyundai,in PA. several times, and their finance mgr. has done nothing, nor returned my calls. It is now aug.19,2014.

Product_Or_Service: hyundai financing

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my June 17, 2014 overpayment of $2500 and the regular payment of $223.67 ( a total of $2723.67 )posted correctly to my account and a letter stating Hyundais mistake that I can use for any credit company . Also the payoff amount should reflect this payment.The late fees need to be removed as well.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: My husband and I needed to purchase a new vehicle because my lease was ending. Our sales representative at [redacted] Hyundai in Omaha, Nebraska told us that there would be no penalties for ending our lease with Hyundai AND purchasing a new vehicle through Hyundai. We purchased our 2011 Hyundai Tuscon from [redacted] Hyundai and paid our lease for the 2011 Hyundai Elantra through the end of the contract. On April 25, we had received a bill in the amount of $420.93 stating that "This will confirm that your lease was terminated early on 02/22/2014." The fact that we were told one thing by the salesperson at [redacted] and followed their advice only to be billed by their finance company is the reason we are filing this claim today.Desired Settlement: The amount of $420.93 be removed from our account.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Misplaced refund check, dated 01/29/08 in the amount of $91.14, was found on 07/22/13. I immediately contact the customer service at ###-###-#### and was told that a new check would be re-issued. I have since made calls to customer service on 9/25/13;10/16/13 and was told the check will be mailed on the week of 10/21/13;on 11/11/13 it was submitted to a supervisor to be issued in 2 weeks; on 12/19/130I was to receive a call back that never occured; on 12/27 Iwas told a new order for re-issue placed on 12/19 and it will take 15 business days for it to be written; on 1/28/14 I was finally allowed to talk to a supervisor and told that an e-mail would be sent to that department, he never returned my call; on 1/28/14 the same supervisor informed me that checks are cut on Tuesday and Thursday and he will inform me if check was cut and call aback on the following Friday, that also never happened; on 2/5/14 again talked to same supervisor and again he will look into it and call us, never occured; on 2/11/14 spoke to different supervisor and he said that we should know something by 2/18/14!Desired Settlement: I would like another check issued in that amount of $91.14, like I was promised by 10 employees of this company.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The refund check in question is over three years old. Those funds have been turned over to the State of New Jersey as required by state law.

The customer can file a claim for those funds by visiting the New Jersey Treasurer’s office website.

Here is a link to the website with additional information:

http://www.state.nj.us/treasury/unclaimed-property/file.shtml

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In reference to the above case number, I have received your e-mail and I have contacted the State of New Jersey and have been informed that the funds are not in the State of New Jersey Unclaimed Money. I was told to go to the bank, by a [redacted] employee,that the check was issued and since no money has been given on that check, the check can be cashed. However the bank is in Delaware. I donot want to deposit in my personal account as I may be charged fees if the bank will not accept the check. Please advise me of what my next move should be. I will be in Delaware on March 29,2014 and will go to [redacted] of Delaware to try and get this settled. This has been going on too long and everyone I speak to, from Hyundai, Missing Money, the State of N.J. and [redacted] has not been able to resolve this.

Regards,

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Our research indicates that the customer had initially applied for specific benefits under the Servicemember’s Civil Relief Act (SCRA) related to a potential early termination of his lease. The customer had previously abandoned his vehicle at a local dealership. However, while HMF was in the process of reviewing the customer’s initial request, the customer voluntarily provided new information, and notified HMF that he did not qualify for SCRA benefits. HMF eventually retrieved the abandoned vehicle from the dealership where it had been left by the customer and processed the account as an early termination per the terms and conditions of the customer’s contract.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: I purchased my 2013 Kia Optima as a lease buyout for resale to a third party. Hyundai Leasing would only release the title if I paid the balance owed plus sales tax. The third party purchaser also paid sales tax when he purchased the vehicle from me. I applied for a refund of sales tax from the State of California Board of Equalization. They approved the refund but according to state law (Rev. & Tax Code Section 6051) and (Rev. & Tax Code 6901)the BOE will only send me the refund if Hyundai Leasing requests the refund using BOE Form 101 because they are the ones who paid the sales tax to the Board. I have asked Hyundai Leasing to request the refund and even sent their legal department all the documentation necessary to support the request for refund. This is the same documentation I sent to the BOE to request the refund and satisfied their requirements for said refund. Hyundai refuses to request the refund on my behalf because they think the BOE will audit them some time in the future and they will be fined. But the BOE has assured me that if they have the documentation I sent them attached to their request for refund (BOE Form 101)they will not be fined or punished in any way. I have begged Hyundai to help me, but they refuse. I don't know what to do to get them to help with this matter. The State of California cannot collect sales tax twice when a vehicle is purchased and resold within 10 days which is what happened in this case and I have a letter from the BOE stating such. I also have pages of documentation to support everything I have written here. The amount of the sales tax is $1,378.15 and I really cannot afford to swallow such a loss. Please let me know if you can help me. Sincerely, [redacted]Desired Settlement: I would like the Tax Department at Hyundai Leasing to fill out BOE Form 101 and using the documentation I have already sent them to support their request for a refund, forward said request to the BOE. They can also indicate at the bottom of the request to forward the refund directly to me, which the Board said is permissible.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I had a 72 month loan with Hyundai Motor Finance. I have one more payment (That I do admit I am behind on) to pay before the car is "paid off". However HMF is now telling me I owe them over $4000, and I need to pay them by the end of this month or else they will Charge Off my car. They claim it is all interest, but I heavily disagree. The original amount on the car was $18,000, but the loan was for $31,000. $439 plus the 72 months equals this amount. They told me it was the interest. I have one more payment and have paid all late fees, so why are they telling me I owe them $4000??? Nobody has ever told me prior that I owe this, and when I called to try and resolve this, they were rude and basically told me they wouldn't help me- not to mention they are threatening to charge off the car if I don't give them at least $2000 by the end of this month. They are rude, belittle you, and refuse to let you speak to a supervisor- to the point of hanging up on me when I tried calling them back. I desperately need to have this matter resolved because I do not have that kind of money to give them, and that is my only car! (They claim that they're not a bank so they can do whatever they want)Desired Settlement: I do not understand why I owe so much money with them. I would understand $1000, but not $4000!!!! I'd like them to be able and willing to settle for a reasonable amount of money, and to give me more time to pay them. Money is tight because I do not get paid for holidays, because I work in the school industry. All I want and need from them is more time and a lesser amount because that amount they claim I owe is ridiculous!!!

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I leased a 2012 Kia Optima back in December of 2011 from Herb Chambers Kia in Burlington, MA and then moved to FL in December of 2014. I confirmed with that dealership as well as two Florida dealerships down here that I could turn the car in at any dealership. My lease was up, and I was going to purchase the 2012 car if I was going to be charged for any "damages." I had always heard horror stories but figured that this [redacted] Kia dealership in [redacted], was truly a wonderful place and everybody was honest. I was horribly mistakened! They sold me on signing for the new 2015 Kia Optima and told me they were purchasing the 2012 Optima. I asked for it in writing and was told to stop being paranoid. Meanwhile, the inspection company Alliance who HMF uses, failed to inspect the car when I set up the appointment because they "couldn't find my suite number," yet there was no follow up call. I spoke to a number of representatives at HMF and KMF and had some reps tell me this won't affect my credit, told me they can't give me legal advice, and that it wouldn't go to collections. NOW it is with a collection agency. It's like one day HMF and KMF want to be one in the same, and then another day they are "separate." The supposive "damages" are for $1487.00, yet again, I turned in that car to [redacted] Kia and the car is "grounded" so why am I being harrassed about paying it when I did my part at the end of the lease, but HMF is still trying to collect from me when Alliance never did their inspection, [redacted] Kia said they were keeping the car since I was a couple thousand UNDER mileage, and I signed a new lease with Kia and have always paid my 2012 lease on time as well as this new one! HMF should be forcing [redacted] Kia to pay for whatever damages there are supposedly because I was taken advantage when I would have PURCHASED the 2012 Optima if I knew I would be going through this headache for the last 6 months. I want to be left alone in regards to this!Desired Settlement: I want HMF to end all collection efforts on me because I turned the car in to a Kia dealership, and it is not my fault that HMF and KMF have a disconnect. How do I know that these damages that I received the bill for 2 months later are not from one of their employees? I want my credit left alone and I want the collection agency SRA Associates to leave me alone! The manager who worked at [redacted] Kia assured me this would be paid off by them ([redacted]), and then I found out he quit a month later!

Consumer

Response:

Hyundai Motor Finance is the leasing company.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is

very important to us. We thank you for

bringing this issue to our attention and allowing us the opportunity to

investigate and respond to this complaint.

The customer is being

charged for Excess Wear and Use per the terms and conditions of her contract.

HMF has no ability to force

[redacted] Kia to pay for any Excess Wear and Use as requested by the

customer. If the customer had an

agreement with Napelton Kia that they would cover any Excess Wear and Use

charges, the customer would need to follow up with their management for

resolution.

HMF

would like to thank the

customer for taking the time to contact us.

We are committed to providing our customers with excellent service and their

satisfaction is important to us.

Should the customer require any

additional assistance, she may contact a Customer Service supervisor at

1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Review: My 2013 Hyundai Sonata was totaled on 12/31/14 and until this day Hyundai Motor Finance has failed to work with my insurer [redacted] to provide a Letter of Guarantee. [redacted] has faxed over a total of 6 copies of the Letter of Valuation to Hyundai Motor Finance and was confirmed on 1/28/15 by [redacted] during a three-way with HMFC. I was told it can take up to 15 business days from 1/28/15 to receive the Letter of Guarantee. I then called back on 3/13/15 the three weeks later to confirm it was faxed to [redacted] as requested. I was then instructed it was sent on 3/12/15 and that [redacted] should have it. I then called [redacted] on 3/16/15 who then confirmed they did not receive the fax. I called back and was promised by Andrea that it would be faxed and it can take up to 3 business days but the original request to fax was not received and it was mailed to [redacted] Mutual. After calling today 3/19/15 to confirm that my insurer received the fax again I was told they had not. I have had a total of 3-4 conference calls since 1/28/15 while [redacted] has complained that HMFC has refused to work with them. Each time I call I am provided incorrect information, given attitude by the CSR, and told nothing they can do. I was told on three separate occasions after I begged that form could not be emailed but today mysteriously the Supervisor could email it to [redacted] from [redacted] Mutual. This is completely unacceptable considering after I do not make the payments for 9 business days I receive 6 phone calls a day or more about making the payment. If my insurance company has tried to work with them why should it take going on four months to resolve a total lose claim that involved a hit and run. Everyday I am charged interest and payments continue to accrue when I have insurance and a GAP policy to cover me in the event of a loss.Desired Settlement: I want an adjustment on my account for all interest charges and payments since 1/31/15 since it should not have taken more than 30 days for my total loss to be processed. I owned a prior Hyundai back in 2005 an Accent that was totaled. The claims process with HMFC was simple and took less than 30 days.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: In October 2014 we went through Hyundai Motor Finance to return our leased car under the SCRA due to orders moving us to Germany. Everything went smoothly and the service was great. Fast forward to December 2014 and we start getting calls from HMF saying we are past due on our car payment by 2 months. These calls continue for a week before I finally, in tears got someone to listen to me. The calls finally stopped. I figured it would work itself out. Except now it is showing on our credit reports that we are still late on payments. I'm at my wits end, I do not know what else to do besides see a lawyer. We returned our car in October, why haven't they processed it? Why is it still showing we own it and owe on it? Moving to another country is enough stress, I don't need HMF not doing their job to add to it.Desired Settlement: Finish processing our car return, let us know what we owe you for mileage overage charges, correct our credit reports and leave us alone.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I am currently in a lease with Hyundai for a 2013 Hyundai Santé Fe. Back in July of this year, I was tasked to deploy. After about 2-3 weeks of communication with Hyundai through telephone, we had concluded that the 2013 Hyundai Santé Fe would be turned in due to military orders. I had sent my orders and all other required paperwork via email back in July. Right after I was finished, my wife was rear-ended and we had to fix the vehicle before turning it in. The vehicle was fixed about a month ago and I started to contact Hyundai about re-engaging the vehicle turning. After my wife spoke with Hyundai via telephone they sent me the required documents needed to turn he vehicle in and I filled them out and sent them back to my wife. They instructed me to tell my wife she just needed to drop the vehicle off and sign a few paper and we would be finished. My wife even called the Hyundai dealership to confirm this protocol and proceeded to take the vehicle in. On October 11th, my wife arrived, spoke with [redacted], Sales Manager, and he informed her that Hyundai would be having an inspector come in during the week and then the vehicle would be free and clear from us. After no call throughout the week, my wife called multiple times and kept being told they would call her back, which never happened. Finally she got ahold of someone on October 17th and was told that it was her responsibility to coordinate the inspection. Mind you, my wife was without a vehicle for a week with two kids and myself still deployed. She relayed to them she would be coming back to retrieve the vehicle until this was sorted out because she works fulltime. When she arrived, [redacted], became extremely rude as if it were my wife's fault the inspection wasn't done. After hours on the phone with Hyundai, they told my wife that the inspection was not required and she could just take it in without hassle. So once again, on October 25th, she notified the Hyundai dealership of the conversation she had with Hyundai phone customer service and the dealership stated they needed all my paperwork again.

My biggest issue with this situation is communication and customer service. For the Hyundai phone service, you cannot request the same person you spoke with prior and they do not have extension making this very difficulty for the fact you have to explain your situation every time you call. The way my wife was treated at the dealership was disrespectful. To make a customer feel like the bad guy and belittle them is ridiculous. I am very disappointed in Hyundai because I really did enjoy the company before this. I would have been the first to endorse this dealership until this latest issue. All I want is for my wife to be able to turn the vehicle with no hassles. It is ridiculous for them to ask for all this paperwork again after it was approved prior.Desired Settlement: I should not have to make a payment on the vehicle for the last month for the increased hassle. I would like my wife to be able to turn the vehicle in without any issues and finally be done with this lease.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Hyundai has lost two of my payments. We have had several heated discussions about this. I followed up via tracking that showed my payment was received at the California location but now I'm supposed to send it to Texas. I was never told this until this issue arrived. I have copies of all my payment receipts, money order forms, copies of the purchase of these orders, Western Unions forms, etc and have sent these to Hyundai Motor Finance several times. The two payments were in March and May of this year, but they received April's?? They continue to call me and my father at least 6 times a day and have put me in repossession and I have not missed a single payment. I have even been lied to and told they can not send me copies of their notes nor any recordings of the dozens upon dozens of conversations with representatives and supervisors. They even have called me harassing me within 5 minutes of me making a payment. I can only pay over the phone which includes a $9 fee because they have blocked me from on-line pay and will not accept mailed in payments any longer. Now they have attacked my character and are falsely claiming that they have no records of such conversations nor did they ever receive any forms and proofs of payments I sent them, deny that any of thess conversations and payment issues ever ocured and that " if I paid my bills there would be no issues"! This is causing me and my father undue stress and conflict. I have never dealt with such incompetence, total disregard for customer rights and assistance or harassment tactics to bully me into giving them another $900 that I have already diligently forwarded to them. I have researched and studied several review sites about this company and it appears that this a widely spread topic of their aggression and failure to properly manage payments from customers. Obviously, this company has a reputation for harassing and blatantly disregarding protocol, professionalism and money gouging!!!Desired Settlement: take responsibility for the company losing the payment (March and May), set my status to current, a written apology for the multitude of harassing and negative phone calls to both me and my father and to allow me the opportunity to trasde in this vehicle just so I will never have to deal with Hyundai again!!

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Hyundai motor never released the Lein status on my vehicle once I paid it off. The car has been paid off for 6 years and today I went to get a replacement title, and the court house would not issue the title because it still showed the vehicle belonging to Hyundai. Major inconvenience and now I'm jumping through hoops to get this resolved. Representative in the phone informed me that it's my responsibility to go to the court house or DMV to inform them that the Lein was paid in full. This is not my responsibility as I did my part and paid them the money owed. It is Hyundai responsibility to inform the dmv that the Lein was paid in full.Desired Settlement: I would like for them to do their part and immediately report this as a paid debt and that their is no longer a Lein on the vehicle. I would also like compensation for my troubles of driving back and forth numerous times today as well as the time it took for me to go through this major inconvenience.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I currently have an auto loan with this company. I suffered two payments due to unforeseen medical bills. I am now three payments away from being paid off and am now learning those two payments while put at the end of my loan have gained an interest of almost 100%. Two payments totaling $700 they are now claiming an interest of $600 for. I asked for a copy of this agreement that I made and they replied that there is no copy to send. I am disputing the interest amount as well as the actual agreement they state I agreed to. I was never informed my last payment would be over $900 for differing two car payments to the end of my loan. The fact that they refuse to supply me with a copy of this agreement is suspicious. I believe they are taking advantage of people during times of distress as I was due to my child having been hospitalized and having surgery at the time of the request.Desired Settlement: If nothing else I would like that this company be required to furnish any agreements made with its customers in writing when requested. I dispute the fact that this interest should be this high and request it be adjusted to a fair price.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: they charged 400.00 for disposition fee--no other dealer in this area charges disposition feesthey also charged for 2 tires that were slightly damag.ed after 21000 miles ,that should have been proratedthey also charged $664 for excess wear and tear. I thought there were allowances up to $500 for scratches and dents. they did not give us detailed info about the damage and we are very dissatisfied with the way we were treated and handled at this car agency. There were noises and issues the entire duration of the lease that were never dealt with even though we spent countless hours in the serviced department waiting for repair. the car made a constant ticking sound that they did not fixed .Desired Settlement: we want to see an itemized list of damages and we can not and will not pay this absurd amount of charges

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The Disposition Fee was disclosed in the Consumer Leasing Act Disclosures on the customer’s contract, next to her monthly payment amount.

Additionally, there is no allowance on the customer’s contract for Excess Wear and Use charges.

We will mail copies of the customer’s contract and vehicle inspection, which includes an itemized breakdown of the Excess Wear and Use charges, to the address on file.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: On September 7, 2014, I was driving over the Tobin Bridge in Boston, MA. This particular bridge does not have a toll booth; instead they have cameras which take pictures of your license plate and mail you the toll bill of $3 in the mail. Because my car is a lease, the bill was mailed to the Hyundai Motor Finance HQ, who are supposed to forward the bill to me. The bill was never forwarded to me. In fact the only invoice I ever received from them was on 12/23/14. By the time I received the invoice on this date, both the bill, and the past-due bill were already past due. So by the time I even saw my first bill, I was being charged $90 for a $3 toll. I called HMF on the day I received this invoice and was told I would have to call back after the new year because the people I needed to speak to were off for the holidays. I called back two to three times per week for the next month, continuing to be told that the people I needed to speak to were out of the office/on vacation/off for the holidays/etc. I have called over 20 times between 12/23/14 and 3/17/15.

I called sometime at the end of January and the person I spoke to said they would take care of it and I would receive a call within 3 days to confirm that everything was all set. I never received a call back. I called back the following week and was told the same exact thing. Never got a call back. Called again on 3/10/15 and was told everything would be taken care of and I would receive a call to confirm. Never heard back. I continued to urge them to take care of this before the fine went up even more. Upon calling a week later the person confirmed that HMF had paid the fine, but now I had to reimburse them the $90 and it would show up on my next billing cycle. He told me that if I wanted to appeal the fine, I would have to submit it in writing and that I would hear back within 30 days. It has now been close to 60 days and I have not heard a thing.Desired Settlement: I shouldn't have to pay a $90 fine for a $3 toll when they never forwarded me the bill. I have been misdirected and lied to so many times when talking to HMF on the phone that I have lost all faith in trying to get a straight answer out of them. I have been told time after time that this would be taken care of when it is still not taken care of. It also irritates me that I have contacted them over 20 times on the phone, and I have contacted them in the mail through writing (as requested), and I have never gotten a reply to any of the many forms of contact I have had with them. I find this extremely frustrating and incredibly unprofessional. All I would like is for $87 to be taken off of my bill, I have no problem paying the $3 I owe, but refuse to pay $90 because of their laziness. Also, upon talking to HMF on the phone the last time I spoke with them, the lady told me 99% of the time when they forward a bill, it is already paste due when it gets mailed out. Very professional.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

I recently purchased a new car from Affenberg Hyundai Motor located in Belleville, Illinois. I financed this car through my credit union, First Community Credit Union; however, I keep getting calls at work, Scott Air Force Base, IL, on my government phone for various people who don't work here. I've asked that they don't call here anymore but they do. The number on the caller ID is: 972-590-3608.

Review: I received a bill in the mail today from Hyundai Motor Finance to pay them a disposition fee of $400.00, because I did not purchase or lease a new Hyundai vehicle within a 60 day window of returning my prior leased car. Also, which has to be payed within a week window. Having a business bill you because you didn't purchase an end result with them it totally immoral and should be illegal. I actually tried on two attempts to go to [redacted] in Toms river, NJ - to possibly lease or purchase a car because my current lease was coming to an end- due to the television stating no money down and a very reasonable monthly payment, I had went there with my husband and found out that the information they were pertraying was in correct. You have to put money down or trade a car in. Due to the swindiling nature trying to get you in the door- my husband and I went with another dealership to purchase a preowed car. Businesses like Hyundai Motir Finance needs people like myself to tell them this is totally unlawful. I am requesting that Hyundai Motor Finance waives this outrageous disposition fee of $400.00.Desired Settlement: I request Hyundai Motor Finance waives this disposition fee sum of $400.00

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.