Hyundai Motor Finance

Review: My final car payment occurred on 10/27/14. On 10/25/14, I spoke with a rep, [redacted], who guaranteed me that the final payment of $258.90 would be deducted from my bank account. However on 10/27/14, $335.00 was automatically deducted from my bank account, and I paid $76.10 more than I should have . I called on 10/27/14 to seek a reimbursement of the overage amount and spoke with a rep named [redacted]. [redacted] stated that the $335.00 was the automatic payment amount deducted monthly from my account, and the rep [redacted] should've canceled this automatic payment. I told her that this apparently did not happen, and since the payment was deducted that same day to please refund me the difference. [redacted] said she could not do this and it would take several weeks to receive a refund. I told her this was unacceptable and I wanted to speak to her supervisor. [redacted] placed me on hold and spoke with her supervisor, [redacted]. [redacted] said they can issue a refund of the difference within 10-12 business days. I would also receive the title to my car within this time. It has been more than the 10-12 business days and I HAVE NOT received my refund nor the title to my car. I want Revdex.com to speak to Hyundai Motor Finance about this immediately. I told [redacted] on 10/27/14 that I would reluctantly accept the 10-12 business day refund as she did try to remedy this. However, I have not received my refund to date and this is completely unacceptable. I also told [redacted] I would not file a complaint against her, [redacted], [redacted] and Hyundai Motor Finance, since they were "expediting" my refunding and title processing. I have not received anything, they did not show good faith, and I am having a difficult time reaching Hyundai Motor Finance regarding this issue. On 11/10/14, I called and spoke with rep, [redacted] and supervisor, [redacted]. To date my refund check has not been issued and I should've received my title approx on 11/6/14. [redacted] and [redacted] have no clue when I'll receive my refund or title now.Desired Settlement: I want my refund of $76.01 and I want the title to my car issued in my name. I also want a formal apology from Hyundai Motor Finance. I have been a loyal customer and made several years of on time payments. This practice is completely unacceptable, and this needs to be remedied. I am urging Revdex.com to mediate this situation and help to expedite my refund and receipt of my title.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I purchased my leased vehicle with a auto loan from [redacted]. [redacted] got the payout amount provided by Hyundai and got me approved for what I needed to purchase my car. A month after my loan closed with [redacted], Hyundai starts calling me saying I owe $800 but they could not tell me why. They told my banker at [redacted] that I owed $600 and again couldn't say for what. It turned out they gave us the wrong payoff quote and they have been calling me non stop after I told them to go through my bank and they have sent my account to collections which affects my credit.Desired Settlement: I want all delinquencies wipe off my credit report from this company as it was their mistake. I also want them to stop calling and go through my banker only as that is what I told them

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is

very important to us. We thank you for

bringing this issue to our attention and allowing us the opportunity to

investigate and respond to this complaint.A correct buyout amount was

provided to [redacted] in writing.

However, they did not send the buyout amount quoted in writing. Instead, they backed out a percentage for sales

tax, leaving the amount they sent in short of the required amount to buyout the

customer’s lease.

We have been in contact with

[redacted] and they are in the process of reviewing the customer’s loan

request for the corrected amount.

Additionally, we have suspended

collection efforts while [redacted] completes their decision making process.

Should the customer require any

additional assistance, she may contact a Customer Service supervisor at

1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like any late inquires to be taken off my credit report.

Regards,

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is

very important to us. We thank you for

bringing this issue to our attention and allowing us the opportunity to

investigate and respond to this complaint.

We will review the customer’s

request, however, the reporting does appear to accurately reflect the customer’s

payment history.

Should

the customer require any additional assistance, she may contact a Customer

Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Review: Hyundai Motor Finance refuses to remove an outstanding balance from my credit report. I've submitted all the documents showing the balance being paid off by Sacramento Hyundai. There is an internal problem with HMF the lease department as well as the dealership. I traded in my 2012 Hyundai Genesis for a 2015 Genesis. My paperwork shows the remaining balance of $8,081.75 was added to my new contract. Then Hyundai of Sacramento sent HMF a check for $8.081.75 on 6 Mar 2015.Desired Settlement: I like to have my credit report corrected to show paid in full as agreed.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I ended a lease with Hyundai in January 2015 and purchased a new Hyundai. The lease was paid off on time, January 22, 2015. The Hyundai dealership faxed and spoke to Hyundai Motor Finance and assured me that this was taken care of. I recently received a collections letter stating I owed $845.34, which is the amount that was paid in January. When I look at my account online, it does NOT show a balance, however, I continue to be harassed. I have provided documentation to the dealership and Hyundai Motor Finance several times and they continue to tell me the account is cleared and there is no money owed-but I still get the collection letter. Now the dealership says the HMF is messed up and is having difficulties with service. This should NOT be my problem. This is ridiculous-Hyundai needs to get their records straight and take my name out of collections; which it NEVER should have been placed.Desired Settlement: I want my account to be corrected with Hyundai Motor Finance, taken out of collections without harm to my credit score and I would like 3 complimentary oil changes for all the hassle I have gone through the past three months.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I did a phone request to change my due date but later found out it did not take. At that time I talked to a representative of Customer Service Department to skip a payment at that point and time because it was too late to submit a change in due date. The gentleman on the phone told me that I would receive a document to sign and fax back with my signature for the skip-a-payment.In the meantime I received 4 harassing calls from the collection department requesting payment. The last person that called was specifically told not to call me for 7 days to give me time to get the letter I was to fax back. She called me on December 9th, 2014. Today, after I had faxed the paper back (which I received in the mail last night) with my signature and still received phone calls from the collections department.Everyone I talked to acknowledge that they saw the notes and still called, to me this is harassing and unnecessary. I am tired of the calls. Also they did not respond to a dispute properly and provide with all documentation as per I requested. They are not practicing in a fair manner and are looking to hurt people instead of help them.Desired Settlement: I would like them to forgive this months payment all together for lack of understanding I am consumer taking the proper steps to handle my debt and still being harassed. Recently I sent in a dispute letter and they DID NOT provide me with documentation as per I requested. Per the Fair Credit Reporting Act they are to provide me the documentation within in 30 days of my request and they did not do that either. I would also like them to clear the 12 30 day lates from my all 3 bureaus.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: It has been more 20 days after car repossession against my objection which I have not received a single letter from them on that. I called HMF several times to get the information but every single representative has told me different thing. My car was repossessed on 10/5/14 while the lease maturation date was 10/11/14. 2 days after repossession I called them to get more info, nobody told me that I have the opportunity to extend the lease with paying the amount due while I particularly asked about that... I asked this because I know that I can not re instate the car in just 3 days as they told me it needs to be approved after review by account associate.then after maturation date of the lease (10/11/14) , I called them again to extend the lease but they told me after maturation date the only option would be to buy out the car and the lease is not extendable.I asked them give me more time which they gave me 7 days to secure a loan to buy out the car . I went to several bank to secure a loan but no body accepted as I had some amounts due on my lease which has been shown on my credit report. then I called HMF again to pay the amount due on the lease to clear this from my report but they did not accept any payment; they told me they can`t and my only option is to buy out the car which it did not make any sense to me. so I lost my opportunity to secure a loan.

then I went to finance another car which for the same reason of having balance on the lease was denied . when I went online to double check thy Hyundai motor finance account, I noticed that I was able to pay the amount due online then called them but another representative told me that you should not be able to pay and again your only option is to buy out the car. so I did not pay it online and this balance is still on my credit report which prevents me to get a new car or any loan , so I stocked. More interestingly, I received a letter from HMF asking to pay the past due amount on the lease agreement cont on..Desired Settlement: It is agains Pennsylvania law that nobody contacted me about my options after repossessions. Also repossession process agains my objection is breeching the peace that is against the law. Sending another letter on the lease amount due asking to pay ,multiple discrepancies on reinstatement representative , not accepting any payment while I was able to pay online, breeching the peach in repossession process and more importantly confusing me in more than 20 days with inappropriate and incompatible information have led sever problems in my life including but not limited to adverse effect on credit report , my personal commute problem for me as a doctor leading to potential increasing risk of mistake in patent care and frustration.

I strongly request to repair the adverse affect on my credit , explanation of the correct options , compensate what happened to me in these days and also apology from HMF. other wise I will take legal action to reach the satisfaction

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: To whom it may concern:I would like to file a well deserved complaint against Hyundai Motor Finance. After paying off my car loan and the company sending me the car title. They deducted a full payment from my bank account in the amount of $410.60 on 2/18 posting 2/19 to my bank account. I contacted the company 2/20. The company unapologetically sites that the auto debit was not cancelled. Apparently it is impossible for the person responsible for sending a title on a closed account to stop the company from fraudulently obtaining funds. If this was not bad enough, their policy is to take 15 days (give or take a week) to refund the money by mail (will likely take another week). I made every payment on time to this company for 6 years. After I complete my obligation they unapologetically choose to hold my funds illegally. I spoke with two supervisors, the first 2 days after the debit. The first stated 10 business days for return of the funds. The second one was [redacted]. She was unapologetic stating company policy. Any smart business owner would return the funds immediately electronically. The customer representative told me they can do it electronically with full confidence. [redacted] says this is not the case. They are hiding behind "company policy" and did not want to help. I am sure I am not the first person they do this to and it is my impression that they will continue to conduct business in the same manner. The funds that they removed from my account illegally are badly needed at this time. I cannot wait for them to decide they want to return funds that do not belong to them. I have other financial obligations. I do not believe they will repay any late fees I incur on other accounts because of their irresponsible attitude (you cant do anything about it). The customer service was simply not there. I asked to speak to [redacted]s supervisor and was promptly told that "[redacted]" was not able to take my call. Thanks in advance [redacted] DVM

Product_Or_Service: Car Loan

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like to have my funds returned to me electronicaly as soon as possible. They deserve any punitive actions on their rating although I am sure this will not happen out of my complaint alone. They need to amend their policy as it would take less than 30 secodns for the same individual that send me my title to end the auto debit. I am unaware of the legal time frame a company has to return funds but I would like your opinion as a may seek legal counsel.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer was set up on automatic payments, set to send $410.60 each month to cover his monthly payment. After his 1/15/2014 payment of $410.60, there was a small balance remaining of under $10. On 2/18/14, his automatic payment sent the regularly scheduled amount of $410.60, causing an overpayment on the loan, which would have been refunded to the customer within 30 days.

However, on 3/12/14, the customer’s bank took back the funds for the 2/18/2014 payment, as the customer advised the payment was not authorized.

At this time, the customer is not entitled to a refund as the bank took back the payment in question. The customer’s account is now closed as we have written off the remaining balance.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: At the end of February I turned in my leased 2013 Hyundai Elantra GT. It was explained to me that I would turn in the vehicle and within 2-4 weeks I would receive and itemized bill letting me know what I owed including last payments, lease end fees, and any fees for damages. I had requested an inspection and was told I did not need to worry, everything "looked fine." I asked if they could give me an estimate so I could properly budget and was told they had no way to know how much that would be. In March I had received no contact so I called Hyundai Motor Finance to follow up. I was informed that they could not give me any information until the maturation date of 4/18/2015. I asked if there was any way at all they could give me an estimate, after all, they had to have at least inspected it. I was again told they had no way to estimate the cost and I would receive an invoice within 30 days. Today I followed up, it has been 75 days since I turned my car over to Hyundai with absolutely no contact. I spoke with a gentleman who explained that it could take "months" to get an invoice. He proceeded to tell me that they can't provide an invoice until the car has been resold and all information is in their system. That if the car hasn't been resold they can't tell me how much value it has. So after 75 days of depreciation I am terrified of what type of bill I will receive and how I will possibly pay it! I explained that next month I am having a child and I need this settled. All I received were apologies and told my expectations were too high. At this point someone has to step in. I can't be the only person who has experienced this lack of communication and late billing. Can this possibly be an acceptable practice? What do I do if I get hit with a huge bill and no way to pay when I have actively tried to give them my money?Desired Settlement: I am willing to pay my bill as long as it is withing acceptable terms. However, without a bill I can not pay. I will not pay an inflation because they "couldn't sell" my old car within a reasonable time frame. I will not pay for deteriorated value of the car when they have had it in their possession since late February. Any change in value from the day I turned that car in is on them, not me. I want an itemized invoice before June 15 so that I can attempt to make a fair payment based on the original terms of our lease agreement. I was never told I would have to wait several months or that the final invoice would be based on the value of the car at the time it was sold.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

A final invoice has been generated and mailed to the customer. Please allow 7-10 days for it to arrive.

HMF would like to thank the customer for taking the time to contact us. We are committed to. We sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

The practices of Hyundai Motor Finance are unethical and lazy in their approach to customer service, communication, and billing.

The most egregious of their poor practices came at the close of my lease. Once my final lease payment was made my account was closed, which should be fine. However, apparently my final taxes, which had been rolled into my monthly payments throughout the lease were paid by Hyundai after the close of the lease. I was NOT notified that I owed money. When I logged into my account after I finalized the lease process, I saw a 'total amount due' of $593.10 but where it states the 'current amount due' it was $0.00. When I clicked 'Pay my Bill Now" it indicated that my account was closed and no payments could be made. I presumed that I was all set. Now, three months later I received a call from a collection agency for that money. I never received any notification regarding this, no letter, call, nor email from Hyundai Motor Finance. Instead, I began receiving phone calls from a collection agency. Thankfully, the collection agency was not a credit reporting agency, otherwise this would have been even more infuriating.

This only compounded a frustration at the lack of communication regarding a return fee at the end of my lease. I was charged this extra fee, which was not previously disclosed for returning the lease, which was returned early in the month that the last payment was made and with only half the allotted mileage used.

Additionally, throughout the tenure of my lease I used the auto pay option on Hyundai Motor Finance's website and periodically I received notification that a payment posted late. Apparently due dates shifted for unexplained reasons, even when I spoke to them and subsequently, the auto pay posted late.

I am disappointed at the cavalier approach that Hyundai Motor Finance takes toward its customer service, communication, and billing. My concern is that this may be a pervasive incompetence, because I cannot believe that a major car company would want to lose customers due to such ridiculous experiences.

Review: I took 3 extentions out on my vehicle loan - which was to mature 6/2014 because of the extentions it did not mature until 9/2014. I was told there was only a $25 processing fee for the extention to find out that I now have a 904.51 balance as of 9/4/2014 due to interest on the extentions. They state the interest will continue to accured even though it is no long the loan and the loan has matured and this is the interest on the extentions. Can they charge interest on interest??? They are saying they are wording it differently so they can. Tell me this is illegaleDesired Settlement: Would like the "interest to stop accuring as of 9/4/2014. which would be 904.51 - they continue to add more "interest" to it... they currently since 9/4/2014 have the balance at 911.04 - about $6 in 18 days...

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: We purchased a car from Hyundai in Fond du Lac, WI with 0% financing from Hyundai in August. We have since had at least five calls each from Hyundai Motor Finance and the dealer in [redacted], at least 3 each about our first month's payment being overdue when we were never sent a payment book to make the payment. We gave our debit card information for the first month's payment to the finance director at the dealership, and it was debited on 9/15/2015. But we got yet another call today, 9/24, from [redacted] (she refused to give us her last name), saying the payment was overdue. At best, this is awful customer service that others need to know about, and a check will reach Hyundai Motor Finance from the dealership, and we'll get a payment book. At worst, we're out $300+ for our first month's payment, we'll waste a lot of time trying to track this down, and we'll get a black mark on our credit.Desired Settlement: To be credited for the payment we made to Hyundai, to have our payment book so we can make future payments, and to have an apology from both Hyundai Motor Finance and the dealership in Fond du Lac.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is

very important to us. We thank you for

bringing this issue to our attention and allowing us the opportunity to

investigate and respond to this complaint.

The monthly statements for the customer did generate and

were mailed to the address on file, which matches the address the customer

provided in their complaint. We

apologize for the customer not receiving them in a timely manner.

The customer's account reflects that two payments have been received and applied to the first two due dates. The next payment is due on 11/11/2015. We have ensured no late fees have been applied

to the account.

HMF would like to thank the

customer for taking the time to contact us.

We are committed to providing our customers with excellent service and their

satisfaction is important to us. Without

customers like this, holding us to the highest level of customer service, we

would not recognize where we have the opportunity to improve our

processes. Again, we sincerely apologize

for any inconvenience the customer may have experienced and we will strive to

improve our service in the future.

Should the customer require any

additional assistance, he may contact a Customer Service supervisor at

1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Review: I am unable to register my 2012 Hyundai Sonata because Hyundai Finance changed the title to a New Jersey title by mistake causing my state of residence to not register my Lease car. I have been without my car

since February 28, through no fault of mine, I have repeatedly requested a rental car and have been told they can't provide one. I also suggested that since I am paying for this lease car I could deduct the cost of the

rental from my next monthly payment they don't like that either. I have been told that it could take 3-weeks longer to get Pa. to issue a Pa. title, I cannot do without this car and after speaking to numerous people

at Hyundai I'm not getting any where with these people. As of this day I have been without a vehicle for 6-days and yet I keep paying for this lease. I received today a limited power of attorney from Hyundai finance

for me to take to Pa. DMV, I told a Mr. [redacted] (employee # [redacted]) that Pa. DMV said all they require is a Pa. title not a power of attorney yet they can't seem to grasp this. I seek reasonable accommodation in the form of rental fees from March 1 st until this is resolved. I should be entitled to a vehicle comparable to the Hyundai Sonata Lease Car. Every time I call I get another person with another story, I should be entitled to a rental, this is not my first Hyundai, I have leased 3 and purchased 1 outright, I was a loyal customer until I received such poor support service from Hyundai finance/title department.

[redacted]Desired Settlement: Rental car / compensation for being without the use of my lease vehicle, and any penalty's or fines to the state of Pa. because of Hyundai's changing the title and causing this screwed up mess.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

We have spoken with the customer and advised of the necessary paperwork to revert the title to the correct state. Additionally, as a token of our regret for the service provided, we will be offering a gesture of goodwill.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

As of today 3/29/2015 I'm still without my lease vehicle (29) days and counting, but at this time Mr. [redacted] (supervisor) Hyundai Finance has stepped in and is attempting to resolve the problem giving me updates every few days. I very much appreciate the support he has shown me and hope this ordeal comes to a conclusion in the next couple of days. The Revdex.com has been crucial in getting my problem to this point, Kudo's to the Revdex.com, I thank you so much.

Review: On 2/27 my 2014 Hyundai Elantra, which I lease through Hyundai Motor Finance was in a car accident and subsequently totaled by the insurance company. Through numerous conversations with Hyundai Motor Finance and USAA Insurance company between 2/28 - 3/23, I was told that the payoff of the car to Hyundai Motor Finance was $17,944.41. Once Hyundai Motor Finance received the Total Evaluation from USAA Insurance for $21,771.00, Hyundai Motor Finance then issued the Letter of Guarantee for that exact amount, $21,771.00 The only explanation I continue to receive from Hyundai Motor Finance is they get the total value of the car. The fact is I have the originial Vehicle Invoice for $19,685.65. I have the original lease agreement which doesn't show an amount larger than $21,255.23. Yet after a year of making lease payments and my down payment, Hyundai Motor Finance believes they should get the entire insurance payout of $21,771.00 and nothing comes to me. I also have a screen shot of what my current buyout would be for the car and it shows ($2,422.04). Obviously the payment from the insurance company was more than needed. Hyundai Motor Finance does not want to take into account the money I put down on the when I leased it, the years worth of monthly lease payment, the fact that there was snow tires on the car which I purchased with cash for $479.00 or a car starter which I also purchased for cash for $226.80. How is it possible that I as the consumer receive nothing from the insurance company and Hyundai Motor Finance receive it all? How is it possible that Hyundai Motor Finance stated for 3 weeks that the payoff was $17,944.41 and then all of suddent it turns to $21,771.00 with no explanation other than they get the total value of the car. This is just not right and doesn't seem legal.Desired Settlement: I believe that Hyundai Motor Finance owes me the difference between $21,771.00 and $17,944.41 which is $3,826.59. I have spent hours trying to get this resolved and have taken time off of work in order to make the necessary phone calls. I have gotten no where and this is a huge finance burden to us. While trying to work this, I was forced to go out and lease another car. I had been happy with Hyundai and leased another Hyundai. However that was before the values changed. If I could return the new lease I just bought, I absolutely would. Bottomline, I believe I am due the delta value.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: This is in regards to a 2012 Hyundai Sonata leased vehicle that was claimed as a Total Loss by the Insurance Co. on June 19/2014. State Farm Insurance issued a check to Hyundai Motor Finance in the amount of $20,821.00 on June 25th and confirmed received by Hyundai Motor Finance. The complaint is that a refund in the approx. amont of $2,540.14 is due back to me. I was told that it would take approx. 28 days to process this return it is now September and after several conversations, 9/2 again on 9/16, again, 9/22 and 09/23 no check has been received. However I was told that a check was then issued on 08/29 on the conversation 9/16, but not the conversation on 9/2, either way I have not received a check, the conversation I had 09/22 the supervisor said that I would receive a call by end of buisness from the "correct" department? No call was received. I have been utilizing the same number every time I call and finally today 09/23 I was told by a Supervisor that I could submit a written inquiry to locate my refund and he could not transfer me to that department. I have received a different scenerio every time I call with the same result. No Refund Check!Desired Settlement: I would like to receive the amount owed to me

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: On August 5th, I attempted to have my car inspected for the year. Upon the attendant’s review of the registration, I was informed that it was for a completely different car (a Kia Optima plate #[redacted]). I then called you at ###-###-#### to find out where my registration was. After speaking with the customer service representative, who was helpful for the most part, I requested that someone from the Registration department call me back to figure out the next steps in my process due to the fact that I was unable to have my car inspected until I received a registration. She also indicated that a power of attorney would be sent to me. I returned the voice mail on Aug 8th and was told that the registration had been requested and would be returned to me after it was received by the lease company. After a week of no contact, I contacted the customer service phone line again. Finally, after 10 minutes of more back and forth, I was connected with a [redacted] (sp?) who told me that the registration department was “researching” my issue and would be in touch when they figured out where my registration was. I inquired as to why a duplicate couldn’t just be requested, since I know that there is an option to do so right through the MA RMV website. She indicated that would be a “lengthy” process for the lease company to do. She just repeatedly told me that someone would “get back to me” when they figured it out, despite my frustration that I was basically being left to solve the problem even though it is not my error. In order to resolve this problem, I had to spend two hours at the registry in order to get a copy of the registration. I was charged $25.00 for the service (never mind the uncompensated wages I had to miss due to having to leave work early).

Now, on August 26th, I am being told that the documentation and copies of the duplicate registration I sent is not sufficient for a refund as it doesn't prove that the fee indicated was for a duplicate registration.Desired Settlement: I am respectfully asking that I be reimbursed the $25.00 as this was not my error to fix. The customer service department was unhelpful at best and not at all concerned that this was not my error as the customer. I understand the need for audit trails, as I myself work for a financial institution. I believe that what I have provided you is more than enough explanation as to what has happened in this instance. I am once again respectfully asking that I be reimbursed the $25 fee as recognition of your company’s error and my continual time spent to resolve this issue. My family has been customers of Hyundai for nearly 10 years and unfortunately, I can no longer be faithful to a company who clearly doesn’t believe in customer service.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I was seriously injured back in April of this year and have gone through numerous surgeries. I am finally getting back on my feet and have been in constant contact with HMF regarding this. I have honored the payment arrangements that I have made with the 60+ Account Specialists and had gotten my account in order. I even made payment arrangements on the remaining balance that is past due. My issue is I had an arrangement to pay $985 on 9/10 which was processed through my bank on that date. I even made an additional $695 payment on 9/12 & 9/13 to try to get the balance down. On 9/14 I called into HMF to set up another payment arrangement for $150 to be paid on 9/15, talked to [redacted] and arrangement was made. Went to check my HMF account yesterday and noticed the $985 payment had been removed and account was 82 days past due. I called my bank and they said the $985 was paid to HMF, funds were available at the time of processing on 9/10. I called HMF and spoke to Ashley, she was very kind and a good listener. I explained that I had talked to my bank about this and she told me it had been returned NSF. I asked her what to do next and she told me to make the $150 payment as planned later that day and then call my bank to see if they can look into this matter and then let HMF know what is going on. I told her I didn't want to lose the car to repossession and she said I wouldn't, I was doing the right thing by keeping in touch with them and making payment arrangements. She said to tell anyone else I talked to at HMF to read her notes she put in my account. I called back around 6:30 and spoke to Addis to make the payment and felt horribly bullied by her attitude and not wanting to listen. She said even with the payment my car was going to be repossessed. After her reviewing the notes with her supervisor, she said if I pay $382 on Friday and $1600 on 9/24 it would not be repossessed. I told her okay, I need my car. She even wanted to know how much money I have in my 401k!Desired Settlement: I want the ability to prove the $985 was not returned NSF as stated by my bank, I don't want to live in fear that my car is going to be repossessed and I want not to be bullied for trying to do the right thing. I know I am delinquent in my payments but there were circumstances for this that I had no control over.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I did a lease buyout from Hyundai and had to do a DMV title transfer to the new lienholder. When receiving my title document from Hyundai it didn't include any documentation regarding the bill of sale for my vehicle. Upon arriving at DMV to complete the title transfer I was told I needed to pay the sales tax in the amount of $1941. I wrote a check to DMV and received my registration card/receipt. I then called Hyundai to ask if my sales tax was included in my sale and was advised it was already paid. I then requested a refund from Hyundai and sent them the requested payment documentation that I received from DMV. I keep getting the runaround from Hyundai and DMV in regards to receiving my $1941 back that I paid due to Hyundai's lack of efficiency in sending the DMV and myself the proper documentation needed to complete a title transfer efficiently. This error was 100% Hyundai's error due to inefficient employees at Hyundai.Desired Settlement: I'd like my DOUBLE payment of my sales tax reimbursed to me immediately. I paid the $1941 on May 22nd and this is now causing me a domino effect of financial hardships!!

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: On 27 April 2015, I received a letter from Hyundai Motor Finance stating that they had been unable to process the check. The check was mailed on 10 April for payment due on 20 April. The letter notes that: " AMOUNT DISCREPANCY. NUMERICAL AND WRITTEN AMOUNT DO NOT MATCH." I contacted Hyundai Finance at the number provide and talk to a representative and her supervisor. Both advised that the check had not been process as the hand-written amount listed on the check could not be read. (The same handwriting as I have used for the past five years but no matter.) Both representatives then noted that the payment would be considered past due as the check could not be processed. I noted that obviously the payment had been made (or attempted to be made) and that I would send a new check to cover the payment. Why then would payment be considered past due. They noted this made no difference, that payment would be considered past due.Desired Settlement: That I be allowed to make the payment to cover the cost of the April 2015 payment without being charged the past due fee.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: First of all, I am very disheartened by the constant professionalism nasty and rude treatment by the customer service rep but mostly the collections departmen especially to a military veteran. I spoke to the following people about my late payments and was told by [redacted] that none of my call ins were documented to my account August 9 to Jesse, September 15 to [redacted] and October 6 to [redacted]. I also sent an email because we had no service and was told that's not a form of communication, I would have to follow up by calling. Every time I speak to someone they make me feel less than a person, I tried to explain one of my payments was stolen and I would make the payment when I got paid, I was never notified by phone but they said I was and they don't leave messages well I DO WORK so I would of called back if one was left. BOotom line my car was repoed with no warning and now they want 1500 and it could be sold in a few days. This is the second time this has happened because someone didn't make notes on my account. I have to have a car so I can go to work and I feel so belittled and no one takes time to ask what's going on to make you behind.Desired Settlement: I would like to have my vehicle back and have them help me with a lower payment so I can continue making payments and no one loses money, I have to get my husband to work as he is a disabled veteran. My job is in financial hardship and cut backs may happen I have gotten to the point I don't want to talk to anyone because of the way I'm made to feel. The rudeness is every time I call in no matter what, I appreciate your time. My car has been repossesed due to lack of communication.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: On 24 June 2014, my vehicle was involved in a motor vehicle accident (not my fault). My 2010 Hyundai Elantra was currently financed by Hyndai Motor Finance (HMF). On 8 July, my account was paid off by the insurance company and I spoke to HMF ([redacted]). When I asked how the title would get to the insurance company, she tranferred me to their Recovery Section. From there I spoke to [redacted]. She informed me that an electronic release of lien would be sent to the insurance company that paid off my loan in 7-10 business days. On 16 July 2014, I called HMF again to find out when the release of lien would be mailed. I was told 17 July 14. On 25 July 14 I spoke with the insurance company representative. He stated he had not received the release of lien. On 28 July 14, I called HMF. I spoke to [redacted] who then informed me that the release of lien is not sent to the insurance company but to the Florida Dept of Motor Vehicles (DMV). This is completely different from what I had been previously told. Janette then transferred me to the Recovery Section where I was put on hold. After 3-5 minutes of holding, I was told the lines were busy and disconnected. I then called the DMV who informed me that "someone" had put in a request on 18 July 14, for the title to the vehicle; the transaction was processed and completed the same day. The insurance company confirms they did not put in the request. I have tried to call HMF three more times, but I stay on hold for more than 10 minutes then am disconnected. This is very poor service and it seems as if no one in that company knows exactly what needs to be done. This process has been on-going for nearly a month. I guarentee you if I had been the one who owed HMF this transaction, I would not have been allowed to drag it on this long without repurcussions.Desired Settlement: It has been over a month. I want HMF to provide the insurance company with the title to my vehicle now. The vehicle was paid off on 8 July. Additionally, HMF needs to get their processes down. I was told 2 different stories. it is important that their employees know what the processes are.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.