Hyundai Motor Finance

Review: HMFUSA is NOT crediting my payments to the correct account. If I reference the account numbers in question then your website flags the description box to check if Im entering social security numbersI am not entering any social security numbers just referencing VIN numbers and the account numbers in question. HMFUSA representatives and Managers have received fax banking statements from Chase Bank which indicates 2 payments have been made, but they applied the funds to the wrong account number. Please contact me via email [redacted] so I can provide the correct account number that I can provide this information. I have explained this issue over and over and over and over again to HMFUSA Finance Dept. Representatives, Supervisors and Managers and not one person has given me status on correcting this issue. This has been going on since June 6, 2015 almost 3 months and no customer should ever experience this type of finance fiasco.Desired Settlement: To resolve this I want them to apply my June payment which posted 7/3/2015 to the correct account number ending in [redacted] and to restore my FICO score.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The June payment in question has previously been applied to the customer’s account. At this time, there has been no negative credit reporting on the customer’s lease account. Should the customer have a credit report that shows differently, please have her provide the name of the credit reporting agency and we can send them an update to remove any delinquency related to the June 2015 payment.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have reviewed my HMFUSA account online at HMFUSA.com and I did see that the payment section has been corrected. It is no longer showing "your current payment $565.86", but instead the correct amount for the month of (September 2015) $282.93. The current amount of $282.93 will be paid on it's due date 9/26/2015.

Review: I turned in my lease car at the end of my term on 4/29/15......cancelled my plate on 4/30/15.....They rec'd all the paperwork that was requested including proof of plate cancellation on 6/1/15. I paid the excise tax for all of 2015 to them in March 2015 but only had the car for 4 months of 2015. They are supposed to file for an abatement with my town assessor's office and refund me for the bal of 2015. I have called numerous times to find out the status of my refund but my assessor's office said they have not yet requested the abatement. I was told back in May that the acct was closed and their property tax dept filed.... it was a lie. I spoke to a customer rep named Harold on 6/22/15 and was told that they wouldn't apply for an abatement until they sold the car and that the car was sold on May 14, 2015 and that they had filed for the abatement on 5/18/15. I checked again with my assessor's office on 6/2/15 and was told they still had not filed. I immediately called Hyundai again and was told that the car was still at auction waiting to be sold and they wouldn't file for the abatement until it was sold. I want my money and I can't understand why they will not file and pay me. I gave up the car end of April and it is now July 3, 2015. What if the car never sells or gets damaged? Are they never going to give me my refund. I did all my due diligence and on time. Please see if you can resolve this for me. Thank you.Desired Settlement: That Hyundai file for the abatement and send me the refund they owe me.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I've spent the last few weeks trying to get a title form & notarized power of attorney from Hyundai so that I could register my car in the state of Georgia. I currently have a lease that I signed for in the state of Ohio when I was living there. I have all of the documentation I need for the State of Georgia with the exception of the title form and notarized power of attorney that Hyundai has giving me the runaround for. I've called multiple occasions and have been told different information each time I've called. I need the original form to register my car, and yet they will not mail the form to me despite me telling them that the form is needed for me to register my car.Desired Settlement: The only thing I want from Hyundai is for them to hire competent people to do competent work and to make sure no one else runs the risk of jail, felonies, etc. due to the fact that Hyundai will not give them paperwork to change over their information in the legally required time.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

BEWARE OF DOING BUSINESS WITH HMFC...My 2014 Hyundai Santa Fe was in an accident at the end of November 2015. My insurance company ruled it a total loss December 7th, 2015. After a couple weeks, I called my insurance company and asked what the status of my claim was. Everything was set and ready to go on their end. They were simply waiting on HMFC to approve the evaluation report that they had sent over.. After not hearing anything from them for another 2 weeks, now into January 2016, I decided I would call them myself and see what was going on. I asked what was going on with the evaluation report. The person I spoke to said that they could not read the numbers that my insurance company had sent over. When I asked why it took so long to say that they couldnt read the numbers, they told me they have a policy that things of that nature can take up to 15 days.... I then asked if I could defer January's payment that was coming due, and was informed that even though the car was a total loss, and my insurance company was ready to pay...that it was policy that they couldnt defer payments on vehicles that were losses. My insurance company faxed this info to HMFC on 3 different occasions. I also faxed the information to them. All to the same response..."We cant read the numbers." We then thought if we sent an original copy overnight certified mail, that they would have to he able to read it....Wrong again... It is now the middle of February 2016... I have made 3 payments on a car I dont have... My insurance company at the ready to pay off the vehicle...simply waiting for this finance company to say, "Ok, we see those numbers, go ahead and send the check." I have never dealt with a company as bad as this. The customer service is no help, and everyone I spoke to was incredibly rude. Do not accept a loan from this company. Even if it is the only loan you have available, walk away. My experience is not an isolated incident. I have read a multitude of stories that are exactly the same as mine. Along with many other shady practices that seem to be an attempt to ruin the credit of their customers. This does not sully my opinion of Hyundai...but I think they need to seriously look into this finance company that has their name attached to it.

Review: I turned in a leased car and re-leased a new model. the old leased car was a 2011 hyundai sonata limited. the new was a 2014 hyundai sonata limited. the salesman checked the vehicle and commented what good shape it was in and the low mileage it had. I turned it in 2 months early and the dealer said they would pay for the final 2 months and not to worry. 13 (thirteen ) MONTHS later I received a letter from HYUNDAI MOTOR FINANCE stating that I had damage on it and that when they AUCTIONED the car, it sold for less and I was to pay the balance of the sale. I found out the car was not inspected until 4 DAYS after I turned it in. I brought back the car (2011) without any damage whatsoever. Why was the car inspected 4 days later and why did they wait 13 months to notify me? In that period of time the car had to be moved and I believe that the damage was done before the inspection and being it had to be accounted for, they claimed I returned it in damaged condition. I have received no reason why things were done so late (INSPECTION AND LETTER). The company says I have to pay the charges of $438.00 before APRIL 23. 2015. I returned the car without any damage and being I was rushed to get into the newer leased car, I have no proof to show. this is an all out scam to get money for the damage someone else did and charge it to me.

I OUTRIGHT REFUSE TO PAY FOR SOMETHING I DIDN'T DO!!! if things weren't done correctly in the beginning,

I should not be held responsible for something someone else did. ALSO ON ONE PAPER THEY HAVE MY CAR LISTED AS LIGHT GREY AND ON ANOTHER IT'S LISTED AS SILVER. PLEASE HELP ME IN SOLVING THIS MATTER AS I AM SO ANGRY AND FRUSTRATED BECAUSE IT SEEMS NO ONE CAN DO ANYTHING FOR ME. I BROUGHT BACK THE CAR WITHOUT ANY DAMAGE!! YOURS TRULY, [redacted]Desired Settlement: I WOULD LIKE THE FINANCE COMPANY TO DROP THE CHARGES OF $438.00 BECAUSE IT WAS NOT I WHO DAMAGED THE CAR. THAT FACT THAT 13 MONTHS LATER THEY DECIDE TO BILL ME IS TOTALLY UNACCEPTABLE.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The Excess Wear & Use being charged is for damage to the right fender and front bumper. The total being charged for those items is $306.00. The total amount due is $438, which is the remainder of her final invoice.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

THE CAR I RETURNED DID NOT HAVE ANY SCRATCHES OR DAMAGE. THE INSPECTION WAS DONE BY HYUNDAI 4 (FOUR) DAYS AFTER I RETURNED THE VEHICLE. I WAS NOTIFIED OF THIS "DAMAGE" 13 (THIRTEEN ) MONTHS LATER. WHOEVER MOVED THE CAR IN THAT TIME PERIOD PROBABLY CAUSED THE DAMAGE OR IT WAS DONE WHILE IN AUCTION AND THEY ARE BLAMING ME FOR IT. THEY LISTED THE CAR AS LIGHT GREY IN COLOR AND MY CAR WAS SILVER. THIS IS A FRAUDULENT MEANS OF HYUNDAI TO RECOVER MONIES FOR DAMAGE DONE BY SOMEONE ELSE. WHY DID THEY WAIT 13 (THIRTEEN) MONTHS TO TELL ME I CAUSED DAMAGE?THIS IS A TOTALLY UNACCEPTABLE CHARGE. THE BLAME (IF THERE WAS DAMAGE TO MY PARTICULAR VEHICLE) FALLS IN THE HANDS OF THE DEALER AND HYUNDAI. I'VE BEEN GETTING THE RUN AROUND AND IT HAS GONE NO WHERE!!!

Regards,

Review: I purchased my vehicle 12/12/14 from Pohanka Hyundai 1770 Ritchie Station Court Capitol Heights, [redacted]. My financing was approved by Hyundai Motor Finance (HMF). At the time of purchase I purchased additional GAP insurance in the amount of $750.00. On 12/31/14 my auto loan was paid off by Navy FCU. I contacted Pohanka several times to cancel the GAP insurance. By the time I was able to do so it was about 1/16/15. On 1/21/15 I received a call from a rep from the Pohanka accounting department indicating HMF sent a fax stating Pohanka is not to remit payment to me as HMF has debited their dealer reserve and all of the unearned premiums for the GAP insurance/waiver have been refunded to me. I contact the HMF and customer service did not have a clue as to what I was referring to in reference to this "new policy". After many calls between HMF and Pohanka and the GAP insurance company it was finally clear that HMF was the culprit. I have a letter from their company to Pohanka indicating what was already mentioned. It also states I am due $739.57. Needless to say that should not be the case since the services were not used for a month. More like 18 days. So I should not be responsible for a month of service. In addition to that and they have a paid off date listed as 1/2/15 when the actual date is 12/31/15 per their website and the canceled check. The most important things is the fact that as of today 2/23/15 I have NOT received my refund. I have contacted them several times and I receive the same answer,. "The accounting dept. has the request". I asked if I could hold while customer service contacts the accounting department and I was informed that they only have the option to email them and that was 2 weeks ago. I am due a FULL refund and I should have it by now. After all it has been 53 days since I paid off my car and 33 days since they told Pohanka that they had refunded me.Desired Settlement: I am respectfully requesting a check in the amount of $750.00 be sent FedEx within 10 business days of this complaint.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: My car was nearing the end of its lease and my wife and I decided to purchase the vehicle. I called my bank and they said to call the finance company and have them send a buy-out offer over to them via fax. So I called and they sent the offer via fax and mailed me a copy. I went to the bank and signed the load paperwork and the bank mail Hyundai a check for the amount that they requested. Hyundai called 10 days or so later and left me a message saying the check was not enough although they cased they check which said payment in full on it. They counted it as a "payment". 6 weeks later the only thing I could get was my money back to payoff the bank loan (minus interest of course) and that left me owing Hyundai back car payments etc. They whole thing has been a stressful mess. According to law, they made an offer, I paid what they asked in the offer. They accepted and cashed the check. The car should be mine.Desired Settlement: Hyundai should be required to accept the offer they put in writing and was honored by me.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and for allowing us the opportunity to investigate and respond to this complaint.

Review: I leased their sonata in 9/10 for 3 yrs. all payments made thru 8/13 my a/c#[redacted] when Chevrolet of Huntington ny in 8/13/13 offered a chevy to me & said if I take the car they will make all final payments. I had 1payment left. I took the offer now recently I received a notice from mercantile adjustment bureau a collection agency that I owe $753.00 tel#1-866-851-0083 Icalled chevy of Huntington 1-631-547=3200 & they told me they pd last payment to Hyundai of $199.99 & never received any other bill from Hyundai. I called Hyundai finance & spoke to tim who told me they do not have to mail a notice of funds due to clients. I never received a notice chevy never received a notice & Hyundai turns this over to a collection agency I am told there was a $400.00 termination fee if Chevrolet will not pay I would handle this no one was advised is this legal I will handle only what is legal please help my a/c with chevy is [redacted] my saleman @ chevy was [redacted] please help advise thanks [redacted]Desired Settlement: mail me a notice of termination fee of $ 400.00 & if Chevrolet of Huntington will not pay then I will pay to close this matter nothing further should be due

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I purchase my leased vehicle in May of 2014. A certified ck was sent and cashed (May 28 I believe) in the amount of $12,901.53 which included the sales tax of $844.03. I called on 6/12/2014 when I hadn't received my title as off yet. I was told it was being processed and I would receive it in the next week or so. I called again on 6/20/2014 and again I was told it was being sent out. I called on 6/27 and this time was informed that their was a problem. Apparently the title was processed without the tax included. Since my registration was due to expire on the 30th, I asked if it could be over nighted to me as was told "No" since it was coming from their Georgia office. I spoke to a supervisor named [redacted] who wasn't very helpful. I explained how I couldn't understand that with my 2 prior calls I was told that it was on its way. July 9, I called again. I still hadn't received it only to be told that when it was processed, the error of no sales tax was still not corrected. I asked to speak to the supervisor, [redacted], and he would not speak to me. When I finally received the title and Bill of sale, the tax was STILL NOT ON IT!!!!!! I spoke to [redacted] on July 13 and he told me they would send out a corrected Bill of Sale. 5 calls to have this problem fixed and every time, I was told it was corrected. On Oct 3, 2014 I received a letter from the State of New jersey that NO SALES TAX was reported!!!!! I had to send a copy of my Bill Of Sale which was giving to Motor Vehicles on July 20th. I had called Maxxon Hundai for assistance in this matter and left several messages with their Finance Dep[redacted]ment and never received a call.Desired Settlement: $500.00 which includes a 2nd registration purchased @48.00 and for time spent trying to rectify the problem

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

When the customer brought this issue to our attention in July 2014, we sent a corrected Bill of Sale to her. It was delivered on 7/18/2014 by FedEx, via overnight delivery. If she requires another copy, please advise and one will be sent to her.

The customer has not contacted us since July 17, 2014. Had she made us aware of the letter she received from the state of NJ, we could have investigated and assisted as needed.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: It's been months since I sold the car to a dealership and 5 weeks since I was told I was getting a refund in 15 business days. I have called several times and keep getting different stories. I want my money that is owed to meDesired Settlement: I want my outcome by Monday the 25th of August. Of $500-$600. Like I was told.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: 3 Years ago I leased a Hyundai Sonata for a 3 year lease. Towards the end of my lease, I noticed that when I went for oil changes there was discrepancies of the mileage between what the odometer read and what the car computer was reading based on what the oil change places was telling. I tried contacting Hyundai Motor Finance to notify them of my issue but whenever I called them it would take forever to get anyone on the phone and when I finally would reach them they would often transfer me from person to person or put me on hold and eventually the phone would just hang up. Ultimately I was never able to speak to someone fully about the issue. When it came time to return my car, it was reading that I was 15,000 over my allowed mileage. There was no way I was anywhere that amount over as I had lived out of state for a few months and the car was rarely used then. When I returned my car to the dealership, I advised them of my issues and they said I would have to speak directly to Hyundai Financial about it. I tried contacting Hyundai and once again was not able to get a hold of anyone. A few weeks later, I received a bill from Hyundai Financial for over mileage, wear and tear and disposition fee. They charged me several hundred dollars for excess wear and tear for repairing the back bumper and for the tire pressure light staying on. The back corner of the car had minor scratches and when I returned the car there was no tire pressure light on. They also billed me for over 15000 over mileage which was inaccurate. I tried to reach someone at Hyundai and once again failed. Out of fear of not paying Hyundai affecting my credit, I sent in a check of the fill amount along with a letter explaining my issues and requesting the contact me. I heard from no one. 2 weeks later I received a call from a collection company that I had not paid. A week after that I received the check back from Hyundai with a note that the check was decline becuase the date was wrong. No one even called.Desired Settlement: I would like for Hyundai to lower my bill to something fair and to ensure that my credit is not affected due to the collection agency they sent after me instead of contacting me to notify me they needed a new check.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer is being billed for mileage in excess of that allowed by his contract. At no time during the lease did the customer complain to HMF of an issue with the odometer reading on his vehicle prior to receiving the invoice. Additionally, the odometer functioned as it is supposed to at the time the vehicle was inspected. As such, we are unable to make any adjustment to the invoice the customer received.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have tried to call them several times and was never able to get through to someone. Most of the time, it would just ring and a message would play about how they are helping other customers and get to someone shortly. The rare times I would get through to someone, I would be passed around from department to department eventually not reaching anyone. They also did not even address that the car has issues or any of my other complaints.They wrote in the beginning that customer service is important to them. That is obviously not true based on how hard it is to get through to them and how they dealt with this complaint here (a simple we did not hear a complaint so too bad). Their real priority is making money and ripping off customers. I hope they go bankrupt and everyone loses their jobs. I will be speaking to some of my attorney friends who work with defective products and class action and Hyundai should be hearing more from me soon. Never have dealt with such a dishonest, disgusting company in my life. I really hope the business falls on its face due to their limitless unadulterated greed. As long as they act towards other customers as they have acted towards me, their company is bound to fail.

Review: This company is calling our phone no less than 6 times a day, after being told two months ago to come get their car, that is STILL sitting in our driveway.Desired Settlement: Come remove their car from our driveway. The keys are waiting for them to show up and QUIT calling.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: To whom it may concern (probably no one at your company),Three months ago, we made our first call to Hyundai to obtain the title for my vehicle so that we could get tags for the state of Maryland, coming from Virginia. As we were told on the phone, this can be a lengthy process because of how slow the DMVs are. What has resulted has been a customer service experience from hell. On October the 4th, the Maryland DMV sent a letter to Hyundai, requesting the title. Hyundai received this letter via fax on the 5th. But instead of processing this over to Virginia on the 5th, they instead held onto it until the 14th, for reasons unbeknown to anyone. After finally sending it off, Virginia sent a copy of the title the very next day. Response time? Maryland DMV 1 day; Virginia DMV 1 day; Hyundai 10 days. You would think that at this point, three months later, Id have my tags now. But no, that is not the case. Here I sit, about to enter the new year, with no car to drive. My tags have long since expired, my Sirius XM radio sits unused for the past three months. I called and dealt with a woman first. This manager was much better to deal with than a normal associate, but still nothing was accomplished. She was the first to realize that Maryland and Virginia did their jobs and that Hyundai sat on the paperwork. She said to call back in a few days to find out more. I called back the very next day and spoke with a male manager. Again, trying to help, but nothing helpful. This third manager, assured me that he would personally contact the title company to find out where it is and to send it over immediately. This was over a month ago and I have not heard back from him. I did try to call him back once, but got a voice mail and then no reply. After this I called back and instead had to deal with another male manager was the most ignorant, rude, arrogant individual Ive ever had to deal with. His attitude towards me was one of contempt which ended in him hanging up on me to avoid me.Desired Settlement: I want Hyundai Motor Finance to send me a check for the three months my car was not available ($1125, $375 per month) as well as a check for the wasted Sirius xm that I can't use outside my car ($54, $18 per month). I will be complaining to every website I can until this is resolved.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Brought my out of warranty 2011 Hyundai Tucson to my local transmission repair shop for service in mid-November (you dont go to a general surgeon if you need brain surgery). Shop states a shaft is bad and they need to order one. One is ordered from the local Hyundai dealer Mid State Hyundai in Berlin Vt. Parts folks state that that shaft is out of production. Production to resume on 2 December. We wait for 2 Decemebr to come. Part shows up shaft does not fit too big. Right part number on the box, wrong shaft. Transmission shop, Mid State and Hyundai in Korea go back and forth as to what happened. Based on the VIN, part should be correct. Pictures and drawings are sent back and forth; meanwhile, I still dont have a car. Finally determine wrong part was put in box and shipped. Now have to wait until 7 January for the right part. Neither Mid State nor Hyundai will do anything to rectify this. I have been without a car for over a month; I simply want a loaner. If Hyundai had not messed up the part, I would have had my car back on the 3rd or 4th of December. This is not customer service on the part of Hyundai or Mid State.Desired Settlement: The use of a loaner car

Business

Response:

It appears this complaint was misrouted to Hyundai Motor FINANCE. Complaint should be routed to Hyundai Motor AMERICA.

Review: Purchased a leased vehicle from Hyundai Motor Finance. Was told by the company I could send in a personal check which would take up to 14 days to clear or I could send in a certified check which would only take 72 hours to clear, I sent in a certified check. I received the Bill of Sales which showed myself as the primary buyer and they showed an address of 2700 Elgin St, Durham, NC as the co-buyer which they stated they took that address off of the check. There was no co-buyer, the money came out of our savings and the certified check was from Greenwood Credit in RI, Greenwood Credit is only in RI and on the check there is no address. Not sure where they got this address from. Hyundai Finance said because I sent in a certified check they assumed I borrowed the money. I have been trying to get this settled and get a correct Bill of Sales since Monday and all I get is one excuse after another. I have a car sitting in my yard that I cannot drive because they will not send me a correted Bill of SalesDesired Settlement: I want a corrected Bill of Sales faxed to 401-464-4327 today.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I turned in a leased vehicle on the same day as a payment due, I tried to notify Hyundai to stop the automatic draft of my account as they state they're available 7 days a week. However they were not and was unable to prevent the draft. I turned in my old leased vehicle and purchased another leased vehicle for which I paid another monthly payment on. Making two monthly payments one for a car I just turned in. I contacted Hyundai Motor Finances and they funded my payment in the form of a check. I even called them to make sure it was still in process which it was. I deposited the 237.42 back in my account on 9/29/14 and now on 11/14/14 received a noticed from Hyundai Motor Finance I owe them the 237.42. Called within business hours and no representative would assist me and was sent to a managers voice mail even though I had gone through this before.Desired Settlement: As well as an apology for the continue harassment of a long time customer of Hyundai. Bought one car from them and this is my second lease.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: My car was placed into repossession in July of 2013, I pulled my car out of repossession the day after it was picked up. Hyundai told me the repossession would show on my credit report but would show that I had continued the current terms of the vehicle loan and was making payments on time. I spent over a year contacting the company in the customer service department, customer service supervisors, customer service managers reinstatement department, reinstatement supervisors just trying to get the company to send me statements. I just received my first statement in over a year about a month ago Prior to that I did not receive billing statements but would surely be called and harassed if I didn't sent a payment not that I knew when it was due or even the amount that was due since Hyundai refused to send me any type of billing statement. Until December of 2013 Hyundai had my car listed on their records as being repossessed and never returned. They have lost my payments sent through the bank electronically several times and I have been assessed late fees because of their billing errors. I have been assessed late fees pretty much every month as I have been told by customer service representatives and I have also been told there is nothing I can do about it. I was told it is not their responsibility to send me a statement of when my payment is due and how much my payment is, that it is my responsibility as the customer to know. More recently I have pulled my credit report and with Transunion my loan is listed as charged off as bad debt and that the car was repossessed. I have disputed this with Transunion which is in the process of being investigated. I have called Hyundai multiple times to get this removed from my credit. I was more recently told by "Prentice" a customer service manager that he was God and that Hyundai could do whatever they wanted, that they would investigate my claim to have it updated with Transunion in 30-60 days and then report if needed to TransunDesired Settlement: I want my credit report updated immediately not when the company gets around to it in 2 months. I want my loan assessed for late fees which should not have been charged to me as a result of the company to fail to provide me with statements. I want statements dating July 2013 to current. There are no statements that were mailed to me and no statements available online. I have one statement that I have received this year. That is unacceptable for a loan company to refuse to send me billing statements.

Business

Response:

With a commitment to customer service and consumer protection, Hyundai Motor Finance (hereinafter "HMF"), appreciates the opportunity to receive and respond to Ms. [redacted]'s complaint. As is more fully explained below, after having thoroughly reviewed and investigated the facts and circumstances surrounding Ms. [redacted]'s complaint, HMF has taken additional steps to again ensure that the information which it submits to the credit reporting agencies for Ms. [redacted]'s account is correct and fully accurate. While it should be noted that HMF has previously submitted account update information to the three credit reporting agencies to address the concerns expressed by Ms. [redacted], HMF nevertheless apologizes to Ms. [redacted] for the confusion and frustration she may have experienced.

Review: I had an auto accident with a total loss on 8/7/2014. My insurance company filed all the necessary information to make payment in August and has been prepared to make payment, however, Hyundai has not been responsive in a timely fashion. I have spoken with Hyundai Motor Finance several times in the past 5 weeks with not much movement from them to provide needed documentation for the insurance company to pay them. I was advised today (9/18) that it would be an additional week before they could release needed documentation (9/25) - nearly 7 weeks after the accident and 6 weeks after claim to them submitted by insurance company. My insurance company paid for four weeks of a rental car which ended 9/6/14. I have been without a vehicle or an ability to purchase another vehicle with this outstanding issue. I conveyed this to Hyundai on the numerous times I spoke with them. This is an unacceptable amount of time to resolve a typical claim.Desired Settlement: Immediate release of needed documentation - Letter of Guarantee - to Geico.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I turned by leased vehicle back into an authorized Hyundai dealership 5 months prior to end of term. I called Hyundai Finance ("HF") and advised them of same, received approval and acknowledgement from HF, and sent them payment for the 5 months. Almost 2 months later I received a bill from HF for $1,018.88. I called HF for an explanation, service rep was unable to explain, but agreed to send me photos of excess wear and tear. Received photos on 11-20. I responded with a letter and partial payment on 11-30, advising that I disagreed with wear and tear issues, paid $130.00 for wear and tear I agreed with, and ask that someone contact me to discuss. My check was cashed and I never heard from HF. On 1-27-16 I received a telephone call from a collection agency, [redacted], on behalf of HF, demanding payment. I explained all of the above, was told to call HF directly, which I did. HF rep advised that they are not permitted to make outbound calls, they would agree to discount remaining balance of $888.88 to $781.88, to wait a week and then call collection agency. I called [redacted] and left message, never received return call. Called again, only to be told I would have to speak with HF. I called again and after much discussion was advised that a manager would call me within 2-3 business days. To date I have not received a call. I have excellent credit and do not want it adversely affected. I deserve to speak to someone about the wear and tear issues which I firmly disagree with. I think it is very unfair and poor business practice to refuse to speak to your customers. I have leased 3 Hyundai vehicles thru HF and have always paid on time, never had any issues with wear and tear on other cars. I have made several attempt to contact both HF, which when you call you are in their que for a minimum of 45 minutes, and [redacted], which their only response is this is what you owe.

Thank you for your time and assistance in this matter.Desired Settlement: HF should call me to discuss, agree to reduce bill, and not negatively impact my credit rating and if they already did so, to agree to correct it.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer is being charged for Excess Wear and Use outside the allowed guidelines. As a courtesy, we have previously reduced the amount being charged.

We spoke with the customer on 2/17/2016 and advised a revised invoice was being mailed showing the reduced amount owed. She requested at that time to negotiate a further settlement of the amount owed and was advised we are unable to reduce the amount further.

HMF would like to thank the customer for taking the time to contact us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The last exchange I had with Hyundai was with a customer representative that advised a supervisor would call me to discuss. They further advised that it could take up to 3 business days to hear from the supervisor. To date, no one has ever called me. That to me is poor customer service. Also, to date I have not received the revised statement. So, please advise if someone will be calling me or am I to be receiving a new statement.

Review: My issues with Hyundai motor finance is their dishonest billing practices. I have proof that I paid an additional $485.00 that is not accounted for on their payment records. before I began shopping for a new vehicle prior to April 27th 2015 I called HMFUSA. The HMFUSA associate that I spoke with told me that my account was current. April 27th was my official lease end date. I requested for a statement to be sent out accounting showing that my payments were current with the end of my lease. This was the first occasion that an associate of HMFUSA agreed to send me account details and failed to do so. Several weeks later I received a bill for 599.58. after speaking [redacted] on 5/26 and expressing my concerns she agreed to sent me a copy of my payment history. which, again, never did show up. She stated that there were late fees as well as property tax fees that were not paid. Not true! I paid all of it.

The other part of HMFUSA that is so unfair is that they claim they hit me with a $400 disposition fee even though I wanted to buy another car form them. They refused me for financing. Claiming that it was my credit. It was 100 % their choice not to finance and great and loyal customer. Why am I being penalized when I had every intention of buying a car through HMFUSA? They have terrible customer service and thery don't follow through on top of having in accurate records of customer payments.

I also believe that they have put incorrect statements about missed payments on my credit report which I have written them about. They did not answer. I have done everything in my power to no avail.Desired Settlement: I would like them to realize that I have paid for my account in full and also take into consideration how unfair it is to charge someone a disposition fee that tried to buy a car from the company again. I want them to retract the entire $599.58

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.