I C System, Inc.

Thank you for contacting us on behalf of [redacted]. Upon receipt of this complaint our office updated the account as disputed and forwarded a copy to our client. Due to the dispute surrounding this account, our office has withdrawn the account from our files and we have requested the...

credit reporting agencies to delete any reference of this account from their files. On October 27, 2016 we mailed a letter directly to [redacted] to confirm this information.

IC System has closed out the account and discontinued all collection activity due to fraud.  Under separate cover we have mailed a fraud packet directly to the consumer.Sincerely,Consumer Affairs Staff on behalf of IC System, Inc.This communication is from a debt collector.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please send me confirmation that this has been removed from my credit report through equifax, experian and transunion, thanks

Attached is a copy of our response letter recently resent to Ms. [redacted].  Our previous letter did not have her apartment number listed so mail was returned. We apologize for any inconvenience.

Thank you for contacting us on behalf of Mr. [redacted]. Upon receipt of this complaint and due to the dispute surrounding this account, our office has withdrawn the account from our files and forwarded a copy to our client.  We have requested the credit reporting agencies delete any reference of...

this account from files and we apologize for any inconvenience this may have caused.

The money order should have IC's stamp on the back showing IC endorsed it back to the consumer. With that stamp, most consumers are able to cash it. If the consumer continues to have issues, the money order can be returned to us and we would need to issue a check instead. The file has been closed and returned to the original creditor. We apologize for any inconvenience caused. As previously noted, we have been experiencing phone issues. Sincerely,Consumer Affairs on behalf of IC System Inc.Toll Free No: ###-###-####

Thank you for contacting us on behalf of the consumer. We have sent a letter to the consumer and advised this file has been closed in our office.

IC System has responded directly to [redacted]. Our response was sent to the email address given in this complaint.  Thank you.

Initial Business Response /* (1000, 5, 2016/03/07) */
[redacted] Case No. [redacted]
Our No. [redacted]
IC System responded to Ms. [redacted]directly on March 2, 2016. Any further questions can be directed to our Consumer Affairs department at the phone number listed below.

We apologize for any inconvenience you may have been caused.  We attempted to email a receipt directly to the consumer but it was returned due to a system error.  On both April 9th and 11th a receipt was mailed directly to the consumer by regular mail, neither were returned...

undeliverable.  Also, upon receipt of this complaint, IC System emailed the consumer directly from our Consumer Affairs mailbox.  This email did not come back undeliverable. Thank you for the opportunity to review and respond to this matter. Sincerely, Consumer Affairs staff on behalf of IC System, Inc. This communication is from a debt collector.

On or about 7/30/2017 our client recalled the account.  Under separate cover we are writing directly to the consumer.Sincerely,Consumer Affairs on behalf of IC System, Inc.This communication is from a debt collector.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not enough. They are making up things. The proof is attached. They need to fix it on my credit report. It's the wrong date of birth and I never had services with them before

This has been resolved directly with the consumer.Thank you.

Thank you for contacting us.  We appreciate the opportunity to respond to complaint issues.  Unfortunately, despite an extensive search we are unable to locate an account that fits with the consumer's name and address.Please have the consumer provide us with the IC System reference number...

appearing on his credit file.  Information may be emailed to us at [email protected] or faxed to us at ###-###-####.  Please include the Revdex.com Case #[redacted] in the subject line.  Upon receipt, we will research this matter and provide a response.Sincerely,Consumer Affairs on behalf of IC System, Inc.This communication is from a debt collector.

IC System has responded directly to the consumer. Attached is a red-acted copy of that response.
Sincerely,
Consumer Affairs on behalf of IC System, Inc.

Thank you for contacting IC system on behalf of the consumer. Our client recalled this account, therefore, IC System has closed its file and returned it to their office. We have mailed a letter to the consumer to confirm this information, please allow ailing time.SincerelyConsumer Affairs...

on behalf of IC System

I am rejecting this response because:I hold no contract with this company

Thank you for contacting us on behalf of Ms. [redacted]. IC System did not take any funds from Ms. [redacted]'s bank account as the transaction was voided before processing. If Ms. [redacted] needs us to confirm that information with her bank please have her call  IC System's Consumer Affairs...

department at 1/###-###-#### for further assistance. IC System has made a business decison to remove this account from Ms. [redacted]'s credit file and requested the national credit reporting agencies to delete any reference of this account from their files. We apologize for any inconvenience this may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will follow up with my credit reporting agencies in 30 days.  Thanks you Revdex.com for your help with this matter.

I am rejecting this response because:
 I have received multiple calls over the last months From your company. I’ve told people that work for I.C. systems that I am not the account holder you’re looking for. Now the calls I get use my name but now ask for someone I’ve never been associated with. That shows people in your company added my name on to a file about someone I do not know. This is not acceptable.  I’ve repeatedly been told by supervisors that my name has been removed from your call list and system, but I still receive calls. That shows your system does not work or my request was never processed. Either or there is no way a company as large as yours should be doing this repeatedly to someone who’s never done business with you. I’ve been harassed this much by your company there has to be other victims as well. You need to change your policies and procedures so that people aren’t harassed and subjected to multiple calls from customer service agents trying to collect a debt that belongs to someone else.