I C System, Inc.

We regret the consumer was treated in a way they felt was disrespectful. That was never our intent. As previously indicated we are conducting an internal investigation. Future communication will be in writing with the person listed as the responsible party on the account. The account has been coded for no further telephone calls. Sincerely,IC System, Inc.

Our records indicate the account has been disputed and is under investigation. We have responded separately to the consumer via the CFPB portal. Sincerely,Consumer Affairs on behalf of IC System, Inc.

IC System has closed this file and requested the credit reporting agencies remove it from their records.  A letter of confirmation was emailed to [redacted] to the email address given in this complaint.

I am rejecting this response because: This account doesn't belong to me and should be deleted off my credit report.

Thank you for contacting us on behalf of the consumer. This account was closed in our office in November, 2017 and we have mailed a letter to the consumer to confirm this information, please allow mailing time.SincerelyConsumer Affairs on behalf of IC System

IC System has responded directly to Mr. [redacted] via the email address given in this complaint.

Thank you for contacting us on behalf of the consumer. The account has been recalled and withdrawn from our files and we are mailing a letter to the consumer to confirm that information.

Thank you for contacting us. We have investigated the dispute, the original creditor verified the debt and we forwarded validation to the consumer on April 22, 2017. Please let us know if anything further is needed. Sincerely,Consumer Affairs on behalf of IC System, Inc. This communication is from a...

debt collector

Thank you for contacting us.  Our records indicate the account has been disputed.  The original creditor is investigating this matter.  IC System has ceased all collection activity on the account pending the outcome of the investigation.  If verification is received, we will...

forward that information directly to the consumer.
Rest assured IC System has not reported the account to any credit reporting agency.  We provide consumers with a grace period to straighten out errors.
Sincerely,
Consumer Affairs on behalf of IC System, Inc.
This communication is from a debt collector.

The disputes were noted on both accounts. We were unable to verify the account information and submitted deletion requests to the credit agencies. Please note we have no control over how quickly those agencies update their files. We recommend consumer check with their local credit bureau in 30-45 to ensure that their credit file has been properly updated.  We have requested letters be sent to the consumer as proof for their records. Our attempts to verify the accounts will continue but the account will not be re-reported to the credit reporting agencies by IC System, Inc. This commination is from a debt collector. Sincerely,Consumer Affairs on behalf of IC System, Inc.

Please see the attached response to consumer which was sent by email.
Sincerely,
Consumer Affairs
This communication is from a debt collector.

We respectfully disagree. As previously noted, the account was disputed. The original creditor provided validation and we forwarded that information to the consumer. We honored the cease communication request and have terminated collection efforts. This is in accordance with all applicable laws.
Sincerely,
Consumer Affairs
This communication is from a debt collector.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.So far, the collection has already been removed from Trans Union and Experian, I am only awaiting confirmation from Equifax.  I believe I C Systems has resolved this matter appropriately, and appreciate their timely response.[redacted]

Our client has closed this file. Confirmation has been emailed and sent regular mail to the consumer.Thank you.

IC System responded directly to Ms. [redacted] via the email given in her complaint. Any further questions can be directed to IC System's Consumer Affairs department at ###-###-####.Thank you.

Upon receipt of this complaint IC System ceased all collection activity and forwarded a copy to our client for their review.  Our client has since recalled the account from our office.IC System has now closed the account and returned it to our client.  We have mailed a letter to the...

consumer as confirmation the account has been withdrawn.We hope this resolves the matter.Sincerely,Consumer AffairsThis communication is from a debt collector.

Thank you for contacting us ob behalf of the consumer. The dispute has been noted. Under separate cover we are writing directly to the consumer.Sincerely,Consumer Affairs on behalf of IC System, Inc.

Upon receipt of this complaint IC System ceased all collection activity and forwarded a copy to our client for their review.  Our client has since recalled the account from our office.IC System has now closed the account and returned it to our client.  We have mailed a letter to the...

consumer as confirmation the account has been withdrawn.  IC System will request the credit reporting agencies remove any reference to the file from their records.  The consumer may want to check with their local credit bureau in 30-45 days to ensure that their credit record has been updated.Sincerely,Consumer AffairsThis communication is from a debt collector.

The dispute has been noted and information verifying the debt was mailed to the consumer on September 9, 2017.We are ceasing further collection efforts and will not communicate with him again unless he contacts us and requests us to do so. Attached is a copy of our current license(s) with the State of North Carolina. The attachment provided by the consumer was for a branch that was closed several years ago. We hope this clears up any confusion. This communication is from a debt collector. Sincerely,Consumer Affairs on behalf of IC System, Inc.

The file in question has been closed with our office. A letter of confirmation was sent to Ms. [redacted] dated September 8, 2016. A copy of that letter is also attached.