I C System, Inc.

Thank you for contacting us on behalf of this consumer. On June 6, 2017 we mailed a letter directly to the consumer to resolve the issue.

I am rejecting this response because:

This is in response to Revdex.com Case# [redacted]Our records show IC System spoke to Ms. [redacted] on November 18, 2016. The IC System representative placed the file on hold noting the account as disputed and ceasing all collection activity. Since Ms. [redacted] states in her complaint that the...

social security number on file is not hers, IC system has requested the credit reporting agencies remove or delete any reference of this file from their records. This information was sent to those agencies electronically on November 28, 2016. Ms. [redacted] may want to check with her local credit bureau in 30 days to ensure they have updated her credit record accordingly. Any further questions can be directed to our Consumer Affairs department at ###-###-####.

All activity has been suspended while we investigate this complaint. We have also responded directly to the consumer via the email address provided.Thank you.

Upon receipt of this complaint IC System, Inc. ceased all collection activity and forwarded a copy to our client for their review and response.  Since we haven't had sufficient time to complete our investigation of the dispute we have stopped collection of the account pending the results...

of an investigation.  Once verification of the debt is received, we will forward a copy of the verification to the consumer and resume collection activity.Sincerely,Consumer AffairsThis communication is from a debt collector.

The deletion request was included on file we sent to the credit reporting agencies on June 18, 2017. Additionally, on or about June 28, 2017 we received an Automated Consumer Dispute Verification form from Experian. We returned the completed form to Experian and verified the deletion. The other credit reporting agencies were copied electronically. Although we sent a deletion letter to the consumer on June 24, we have requested another be emailed to the consumer. She should check her email. Please note  that we have no control over how quickly the credit bureaus update their files. The consumer may wish to check with her local credit in 30-45 days to ensure that her credit file has been corrected. Respectfully,Consumer Affairs on behalf of IC System Inc.This communication is from a debt collector.

Thank you for contacting us on behalf of the consumer. IC System has closed both files and we are contacting the consumer directly to confirm this information, please allow mailing time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. IC System stated that the account was submitted in error and requested deletion to my credit report. If the item is removed from my credit report I will accept the company's response. If this item is placed back on my credit report by IC Systems I will re-open my complaint.

Our records indicate the account(s) have been disputed and the original creditor is investigating this matter.As a courtesy, we have requested that any information provided to the credit reporting agencies be deleted or removed from their records. The consumer may wish to check with her local...

credit bureau in 30-60 days to ensure that her credit file has been corrected. If verification is received, we will provide that information to you but the debt(s) will not be re-reported to the credit reporting agencies by IC System, Inc. We are a debt collector attempting to collect a debt and any information obtained will be used for that purpose.

I am rejecting this...

response because:
I never received IC System's response to my request for validation, and there is no evidence I did.  At this point they have already violated federal and state consumer protection laws.  I am respectfully requesting they request a deletion of account in this matter.  I am making every effort to resolve this matter without presenting my case before a courtroom jury in my community.  Because of their willful negligence I have suffered extensive damages.

Upon IC System's investigation into Mr. [redacted]'s complaint, our client recalled the file from our office. IC System has closed and returned the file.  A letter of confirmation has been sent directly to Mr. [redacted] for his records. Please allow for mailing time.Thank you.

This matter has been resolved directly with the consumer.Sincerely,Consumer AffairsThis communication is from a debt collector.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me. However after further review of the information sent to me via ICS. It looks as if [redacted] never updated my address therefore of course I would have never received my "final bill" thus pushing it into collections. I will take care of this matter at a later date.

The deletion request was included on the file we sent to all of the credit bureaus on July 9, 2017. IC System has no control over how quickly those bureaus update their records. We recommend consumers check with their local credit bureaus in 30 days to ensure that their credit file has been corrected. Under separate cover we are writing directly to the consumer for his records.

Initial Business Response /* (1000, 5, 2015/07/30) */
IC System Reference#: [redacted]
Thank you for forwarding this information to us. IC System responded via mail sent directly to the consumer today, July 30, 2015. Please allow 7 - 10 days mailing time.
Candice [redacted]
Consumer...

Affairs

Thank you for contacting us.
Our records indicate a bad adress. Therefore, we have closed out the accounts and submitted a deletion request to the credit bureaus. Attached is a copy of a letter provided to the consumer. She may wish to submit it as proof to expedite corrections as necessary....


Information obtained from a credit monitoring service will not always include all of the information needed to identify the account. We report our information to the credit reporting agencies. We have no control over how the credit monitoring services display that information.
Sincerely,
Consumer Affairs on behalf of IC System, Inc.

Upon receipt of this complaint IC System ceased all collection activity and forwarded a copy to our client for their review.   Our client has since recalled the account from our office.IC System has now closed the account and returned it to our client.  We have mailed a letter to the...

consumer as confirmation the account has been withdrawn.Rest assured IC System did not report the account to any credit reporting agencies.We hope this resolves the matter.Sincerely,Consumer AffairsThis communication is from a debt collector.

IC System has responded to Ms. [redacted] directly via the email address provided in her complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/29) */
[redacted] Case No. [redacted]
I.C. System Reference No. [redacted]

Per Ms. [redacted]'s request all communication has been ceased on the above file.
I.C. System has forwarded a copy of this complaint to our client to...

investigate this matter. The account has been placed in a disputed status and all collection activity suspended pending the outcome of the investigation.
I.C. System does not credit report for this client.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)