I C System, Inc.

IC System is unable to locate a file in our office with the information provided in this complaint. Please have the consumer provide the IC System account number on the credit report so we can investigate.Thank you.

Thank you for contacting us on behalf of the consumer. This account has been closed in our office and we have mailed a letter to the consumer on July 14, 2017 to confirm this information.

We previously informed the consumer that we submitted...

a deletion request to the national credit reporting agencies. If the original creditor provides validation, we will forward that information  to the consumer but the account will not be re-reported to the credit bureaus by IC System, Inc. This communication is from a debt collector.
Sincerely,
Consumer Affairs on behalf of IC System, Inc.

Thank you for contacting us on behalf of the consumer. This file has been closed in our office and we on July 17, 2017 our office mailed a letter directly to the consumer to confirm this information. If consumer has additional questions please request call Consumer Affairs@[redacted] for...

further assistance.

Thank you for contacting us regarding this complaint and we have resolved the issue directly with the consumer.

Our representatives are required to verify they are speaking with the correct party so confidential information is not released to the wrong individual. In this specific instance, the consumer and spouse have different last name. A supervisor who spoke with the consumer on 9/23/16 noted the...

dissatisfaction and flagged the account for no more phone calls. The payment at issue was received. However, the payment processing system rejected the payment. It will be returned to the consumer with an explanation. On behalf of IC System, Inc. we apologize for any inconvenience the consumer may have been caused. Unfortunately it is not our procedure to discuss accounts via email. We have been experiencing telephone problems this week. We have been working to resolve those issues.Sincerely,Consumer Affairs on behalf of IC System, Inc.

IC System has sent a request to Ms. [redacted], via the email given in this complaint, asking for proof of the payment sent to our office so we can investigate. If Ms. [redacted] has any further questions she can contact our Consumer Affairs department at ###-###-####.

This file has been closed. A letter of confirmation has been sent to the consumer under separate cover.Thank you,Consumer Affairs on behalf of IC System, Inc.

We will submit a deletion request to the credit reporting agencies. The deletion willl be included on the weekly electronic file.
However, since the first name on the account lists only an initial, and we show a different address, we would need to verify additional with the consumer before releasing account details. Our Consumer Affairs Department will gladly work with this consumer. We have provided him with our contact information.
Sincerely,
Consumer Affairs

[redacted]
IC System has closed its file. IC System will no longer pursue collection of this account. No account information regarding this file was reported to the credit reporting agencies.

Thank you for contacting us.  Please accept this as confirmation the account has been withdrawn.  A deletion request will be submitted to the credit reporting agencies and a letter will be mailed to the consumer.  The consumer may wish to check with his local credit bureau in...

30-45 days to ensure that his file has been updated correctly.
Sincerely,
Consumer Affairs
This communication is from a debt collector.

Thank you for contacting us.  We appreciate the oportunity to respond to complaint issues.  Unfortunately, despite an extensive search we are unable to locate an account that fits with the consumer's name, address, telephone number or email address.
Please have the consumer provide us...

with the IC System reference number appearing on his credit file.  Information may be emailed to us at [email protected] or faxed to us at ###-###-####.  Please include the Revdex.com Case #[redacted] in the Subject Line.  Upon receipt, we will research this matter and provide a response.
Sincerely,
Consumer Affairs on behalf of IC System, Inc.
This communication is from a debt collector.

IC System has responded directly to the consumer.  We hope this resolves this matter.
Sincerely,
Consumer Affairs
This communication is from a debt collector.

Thank you contacting us on behalf of the consumer. Please advise if the consumer has received calls at any other phone number as we are unable to locate the phone number provided. For further assistance the consumer can call IC System's Consumer Affairs Dept at 8--/[redacted].SincerelyIC System...

on behalf of Consumer Affairs.

Thank you for contacting IC System, Inc. We are in receipt of a complaint the consumer filed with the both the Revdex.com and the CFPB. The original creditor is investigating this matter. We have suspended activity pending the outcome of that investigation. If validation is received we will provide that...

information to the consumer and will honor the cease communication request. Sincerely,Consumer Affairs on behalf of IC System, Inc.

On or about 8/11/2017 our client recalled the account.  Under separate cover we are writing directly to the consumer.Sincerely,Consumer AffairsThis communication is from a debt collector.

Upon receipt of this complaint IC System ceased all collection activity and forwarded a copy to our client for their review and response.  Since we haven't had sufficient time to complete our investigation of the dispute we have stopped collection of the account pending the results of an...

investigation.  Once verification of the debt is received, we will forward a copy of the verification to the consumer and resume collection activity.  We have requested that any information provided to the credit reporting agencies regarding this account be deleted or removed from their records.  The consumer may wish to check with their local credit bureau to ensure that their credit file has been corrected.Our attempts to verify this debt as due and owing will continue but the debt will not be re-reported to the credit reporting agencies by IC System.Sincerely,Consumer AffairsWe are a debt collect attempting to collect a debt and any information obtained will be used for that purpose.

The original creditor placed the account with us as validly due and owing. During the time period  April 27, 2017 through August 22, 2017, five (5) letters were mailed to the consumer. None were returned as undeliverable. On or about September 8, 2017, the original creditor recalled the...

account. We discontinued all activity and returned the file to the original creditor. We will be responding directly to the consumer in writing with a confirmation letter. She may submit it as proof to expedite corrections as necessary. Sincerely,Consumer Affairs on behalf of IC System, Inc.

Our records indicate the account has been disputed. Florida Power and Light is investigating this matter. I.C. System has ceased all collection activity on the account and submitted a deletion request to the credit reporting agencies pending the outcome of the investigation. The consumer...

may wish to check with her local credit bureau in 30-45 days to ensure that her credit file has been updated correctly.
If validation of the account is received we may forward that information to the consumer but we will not re-report the account information to the credit reporting agencies.
Sincerely,
Consumer Affairs
This communication is from a debt collector

The information was mailed to the consumer on April 13, 2018. Since that time the original...

creditor recalled the account. The file was closed and returned to the original creditor. A deletion request has been submitted to the credit reporting agency. Attached is a redacted copy of a letter we sent to the consumer as confirmation. We hope this resolves this matter. Sincerely,Consumer Affairs on behalf of IC System, Inc.