I C System, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. IC Systems finally provided more information about the matter. It has been resolved. I appreciate your help.  It is is unfortunate that IC Systems was not forth coming until you became involved. Hopefully, they will learn from this incident and improve.

Thank you contacting us on behalf of the consumer. This has file has been closed with our office and we have mailed a letter directly to the consumer confirming this information.

Under separate cover we are responding directly to the consumer via the CFPB portal. As requested, attached is a copy of our WA license. Sincerely,Consumer Affairs on behalf of IC System, Inc.

Our records indicate the account has been disputed.  Our client is investigating this matter.  IC System has ceased all collection activity on the account pending the outcome of the investigation.  Under separate cover we are writing directly to the consumer confirming this...

information.Sincerely,Consumer Affairs staff on behalf of IC System, Inc.This communication is from a debt collector.

Our records indicate the account has been disputed. The original creditor is investigating this matter. IC System has ceased all collection activity on the account pending the outcome of the investigation.
 
Sincerely,
 
Consumer Affairs
 
This communication is from a...

debt collector

We have been unable to verify the information and have closed the account. The file will be returned to the original creditor. We have submitted a deletion request to the credit reporting agencies. A letter has been requested. It will be mailed to the consumer at the address/email provided....

Sincerely,Consumer Affairs on behalf of IC System, Inc.

Attached is a copy of our response to the consumer. As noted, all activity has ceased and a request has been sent to the credit reporting agencies. The information was included on the weekly file sent to the credit bureaus on July 16, 2017. We recommend consumers check with their local credit bureau in 30-45 days to ensure that their file has been corrected.

We appreciate the consumer taking the time to provide us with feedback. It has been referred to the relevant department for internal investigation. Under separate cover we will be writing directly to the consumer. Sincerely,Consumer Affairs staff on behalf of IC System Inc.

Upon receipt of this complaint IC System ceased all collection activity and forwarded a copy to our client for their review and response.  Since we have not had sufficient time to complete our investigation of the dispute we have stopped collection of the account pending the results of an...

investigation.  Once verification of the debt is received, we will forward a copy of the verification to the consumer and resume collection activity.Sincerely,Consumer Affairs on behalf of IC System, Inc.This communication is from a debt collector.

The account has been closed in our office and returned to the original creditor. Under separate cover a letter is being mailed to the consumer for his records. Sincerely,Consumer Affairs on behalf of IC System Inc. www.icsystem.com/consumer

We have investigated the dispute. Under seperate cover we are writing directly to the consumer. We are properly licensed with the State of Florida.Sincerely,Consumer Affairs staff on behalf of IC System, Inc.

Our client has recalled this account from our office. IC System has closed its file. A letter of confirmation has been sent to the consumer for their records.Thank you.

I am rejecting this response because:

This is in response to Revdex.com Case# [redacted]Our records show IC System spoke to Ms. [redacted] on November 18, 2016. The IC System representative placed the file on hold noting the account as disputed and ceasing all collection activity. Since Ms. [redacted] states in her complaint that the...

social security number on file is not hers, IC system has requested the credit reporting agencies remove or delete any reference of this file from their records. This information was sent to those agencies electronically on November 28, 2016. Ms. [redacted] may want to check with her local credit bureau in 30 days to ensure they have updated her credit record accordingly. Any further questions can be directed to our Consumer Affairs department at ###-###-####.

All activity has been suspended while we investigate this complaint. We have also responded directly to the consumer via the email address provided.Thank you.

Please accept this as confirmation we have closed the account and returned the file to the original creditor. A deletion request will be forwarded to the credit reporting agencies. A confirmation letter has been requested. It will be sent directly to the consumer. Sincerely,Consumer Affairs on...

behalf of IC System, Inc.

We certainly sympathize with the consumer. However, despite an extensive search we are unable to locate the telephone number or the address of the consumer in our system.
We simply need to know more information in order to investigate this mattter (eg: is that the phone number being called, is the...

number being forwarded to another number. date/time and the number calls are coming from and/or phone records). Please reference Revdex.com Case # [redacted] on any information sent to us.
Sincerely,
Consumer Affairs on behalf of IC System

With the phone number provided in this complaint, IC System, Inc. ceased the phone number ending in [redacted] in 2013. The consumer mentions in the complaint the company name of I.C. Solutions which is not our company. If there is another phone number that IC System may be calling please provide that...

number so we can investigate further. The consumer can also call our Consumer Affairs department at ###-###-####.Consumer Affairs on behalf of IC System, Inc.

I am rejecting this response because:
They did not and still have failed to directly contact me. The only contact I had with...

this company was made on June 2nd when I paid the debt in full after learning of the debt on June 2nd. I have not heard from this company and they continue to fail on communication and customer service.  IC System has responded directly to the consumer.  We hope this resolves this matter.Sincerely,Consumer AffairsThis communication is from a debt collector.

Thank you for contacting us on behalf of this consumer. On June 6, 2017 we mailed a letter directly to the consumer to resolve the issue.