I C System, Inc.

Our records indicate the account has been disputed.  Our client is investigating this matter.  IC System has ceased all collection activity on the account pending the outcome of the investigation.  Under separate cover we are writing directly to the consumer confirming this...

information.Sincerely,Consumer Affairs staff on behalf of IC System, Inc.This communication is from a debt collector.

Thank you contacting us on behalf of the consumer. This has file has been closed with our office and we have mailed a letter directly to the consumer confirming this information.

The account has been closed in our office and returned to the original creditor. Under separate cover a letter is being mailed to the consumer for his records. Sincerely,Consumer Affairs on behalf of IC System Inc. www.icsystem.com/consumer

Attached is a copy of IC System’s response to the CFPB.

We have investigated the dispute. Under seperate cover we are writing directly to the consumer. We are properly licensed with the State of Florida.Sincerely,Consumer Affairs staff on behalf of IC System, Inc.

We appreciate the consumer taking the time to provide us with feedback. It has been referred to the relevant department for internal investigation. Under separate cover we will be writing directly to the consumer. Sincerely,Consumer Affairs staff on behalf of IC System Inc.

Under separate cover we are responding directly to the consumer via the CFPB portal. As requested, attached is a copy of our WA license. Sincerely,Consumer Affairs on behalf of IC System, Inc.

Upon receipt of this complaint IC System ceased all collection activity and forwarded a copy to our client for their review and response.  Since we have not had sufficient time to complete our investigation of the dispute we have stopped collection of the account pending the results of an...

investigation.  Once verification of the debt is received, we will forward a copy of the verification to the consumer and resume collection activity.Sincerely,Consumer Affairs on behalf of IC System, Inc.This communication is from a debt collector.

Initial Business Response /* (1000, 5, 2015/09/01) */
[redacted] Case No. [redacted]
Our No. [redacted]
Our records indicate IC System requested the credit reporting agencies remove or delete any reference to this file from their records electronically on June 8, 2015. Upon receipt of...

this complaint, IC System has again sent an automated update to those agencies reiterating the deletion request. I have also requested a letter of confirmation be sent to Mr. [redacted] for his records. Please allow mailing time.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 17, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Transunion has not been notified and is still reporting the item.I will be satisfied when item deleted. Thanks.
Final Business Response /* (4000, 19, 2015/09/18) */
We routinely send account information to the credit bureaus weekly on an electronic file. The file is sent to Transunion, Experian, and Innovis.
IC System sent a deletion request to the bureaus regarding 69345XXXXXX on June 7, 2015. We reiterated that request on August 24, 2015. IC System sent a deletion request to the bureaus regarding 38758XXXXXX on September 5, 2015. IC reiterated that request on September 16, 2015.
IC System has no control over how quickly those agencies up their files. We regret any inconvenience but can offer no further assistance in this matter other than to verify the deletion status. The consumer may wish to provide this as proof to Transunion.
Sincerely,
Consumer Affairs

Our records indicate the account has been disputed. The original creditor is investigating this matter. IC System has ceased all collection activity on the account pending the outcome of the investigation.
 
Sincerely,
 
Consumer Affairs
 
This communication is from a...

debt collector

We have been unable to verify the information and have closed the account. The file will be returned to the original creditor. We have submitted a deletion request to the credit reporting agencies. A letter has been requested. It will be mailed to the consumer at the address/email provided....

Sincerely,Consumer Affairs on behalf of IC System, Inc.

Please accept this as confirmation we have closed the account and returned the file to the original creditor. A deletion request will be forwarded to the credit reporting agencies. A confirmation letter has been requested. It will be sent directly to the consumer. Sincerely,Consumer Affairs on...

behalf of IC System, Inc.

We certainly apologize for any inconvenience. Despite an extensive search we do not show any recent calls to the telephone number provided. We would like to help address the consumers questions and concerns. Unfortunately we are unable to identify an account that fits the criteria described. It would be helpful to know if the consumer is receiving calls at more than one phone number or if calls are being fowarded, the date/time of the calls. If the consumer has any additional information please let us know.Sincerely,Consumer Affairs on behalf of IC System, Inc.

We certainly sympathize with the consumer. However, despite an extensive search we are unable to locate the telephone number or the address of the consumer in our system.
We simply need to know more information in order to investigate this mattter (eg: is that the phone number being called, is the...

number being forwarded to another number. date/time and the number calls are coming from and/or phone records). Please reference Revdex.com Case # [redacted] on any information sent to us.
Sincerely,
Consumer Affairs on behalf of IC System

As previously indicated, we are no longer handling the account and have submitted a...

deletion request to the credit reporting agencies. We have no control over how quickly those agencies update their records. We recommend consumers check with their local credit bureau in 30 days to ensure that their credit file has been properly updated. Attached is a copy of the letter we sent to the consumer on June 28, 2017 It should have reached her by now. The consumer may wish to submit it as proof to expedite corrections as necessary.Sincerely,Consumer Affairs on behalf of IC System, Inc.This communication is from a debt collector.

I am rejecting this response because:
They did not and still have failed to directly contact me. The only contact I had with...

this company was made on June 2nd when I paid the debt in full after learning of the debt on June 2nd. I have not heard from this company and they continue to fail on communication and customer service.  IC System has responded directly to the consumer.  We hope this resolves this matter.Sincerely,Consumer AffairsThis communication is from a debt collector.

Our client has requested the file be closed. IC System has closed its file and forwarded a confirmation letter to the consumer. Any further questions can be directed to our Consumer Affairs department at ###-###-####.Thank you.Consumer Affairs on behalf of IC System, Inc.

I am rejecting this response because:I HAVE TURNED THIS OVER TO THE ATTORNEY GENERALS OFFICE ON MN T INVESTIGATE.   WHY IS THIS...

COMPANY AND [redacted] TELEPHONE HARASSING DISABLED SENIORS FOR BILLS THAT HAVE BEEN PAID , AND THE TELEPHONE EQUIPMENT RETURNED TO THE COMPANY FOR CREDIT? I LIVE ON A FIXED INCOME DISABILITY  AND CANNOT PAY BOGUS BILL MADE U BY SCAM COMPANIES. [redacted] NEEDS TO CREDIT MY ACCOUNT AND CLOSE IT ?

With the phone number provided in this complaint, IC System, Inc. ceased the phone number ending in [redacted] in 2013. The consumer mentions in the complaint the company name of I.C. Solutions which is not our company. If there is another phone number that IC System may be calling please provide that...

number so we can investigate further. The consumer can also call our Consumer Affairs department at ###-###-####.Consumer Affairs on behalf of IC System, Inc.

Our client has recalled this account from our office. IC System has closed its file. A letter of confirmation has been sent to the consumer for their records.Thank you.