I C System, Inc.

The original creditor placed the account with us as validly due and owing. During the time period  April 27, 2017 through August 22, 2017, five (5) letters were mailed to the consumer. None were returned as undeliverable. On or about September 8, 2017, the original creditor recalled the...

account. We discontinued all activity and returned the file to the original creditor. We will be responding directly to the consumer in writing with a confirmation letter. She may submit it as proof to expedite corrections as necessary. Sincerely,Consumer Affairs on behalf of IC System, Inc.

I am rejecting this response because:
I pulled my Experian report, and it has some information. The account number on the report is [redacted]. Original creditor is CON EDISON. And I believed it's associated to name "[redacted]" which is not me.I have reported it as an identity theft. FTC report number is [redacted] and police report number is [redacted]. Please remove it from all 3 major credit bureau.

We are responding directly to the consumer. The consumer may wish to check with her local credit bureau in 30-45 days to ensure that her credit file has been corrected. Sincerely,Consumer Affairs staff on behalf of IC System, Inc.

The information was mailed to the consumer on April 13, 2018. Since that time the original...

creditor recalled the account. The file was closed and returned to the original creditor. A deletion request has been submitted to the credit reporting agency. Attached is a redacted copy of a letter we sent to the consumer as confirmation. We hope this resolves this matter. Sincerely,Consumer Affairs on behalf of IC System, Inc.

The original creditor placed the account with IC System for collection. The dispute has been noted and the original creditor provided validation. We will be mailing validation of the account to the consumer under separate cover. Sincerely,Consumer Affairs on behalf of IC System, Inc.

Thank you for contacting IC System. Attached are copies of letter sent to the consumer as confirmation. The...

consumer may submit these letters as proof if necessary. We hope this information is helpful. Please contact our Consumer Affairs staff if further assistance is needed. Sincerely,Consumer Affairs on behalf of IC System, Inc.

Thank you for contacting us on behalf of the consumer. Our records indicate the consumer recently disputed credit reporting of the account, We have investigated the dispute and our client has provided information which we have mailed to the consumer today.

On or about 8/11/2017 our client recalled the account.  Under separate cover we are writing directly to the consumer.Sincerely,Consumer AffairsThis communication is from a debt collector.

Our records indicate the account has been disputed. Florida Power and Light is investigating this matter. I.C. System has ceased all collection activity on the account and submitted a deletion request to the credit reporting agencies pending the outcome of the investigation. The consumer...

may wish to check with her local credit bureau in 30-45 days to ensure that her credit file has been updated correctly.
If validation of the account is received we may forward that information to the consumer but we will not re-report the account information to the credit reporting agencies.
Sincerely,
Consumer Affairs
This communication is from a debt collector

I am rejecting this response because:This response does not reflect the poor experience I had with the company's representative. I fear this poor interaction may result in unfair treatment moving forward. I would like a more firm guarantee that this will not have negative consequences for me. I would like a prompt response that let's me know exactly what is needed in a very timely fashion.

Thank you for contacting us.  We appreciate the opportunity to respond to complaint issues.  Unfortunately, despite an extensive search we are unable to locate an account that fits with the consumer's name, address, telephone number or email address.We attempted to contact the consumer but...

the call was disconnected.  Please have the consumer provide us with the IC System number appearing on their credit file.  Information may be emailed to us at [email protected] or faxed to us at ###-###-####.  Please included the Revdex.com Case #[redacted] in the Subject Line.  Upon receipt, we will research this matter and provide a response.sincerely,Consumer AffairsThis communication is from a debt collector.

Thank you for contacting us.  We have found the phone number listed above in our system and removed it.  You should no longer be receiving phone calls from our company.  We apologize for any inconvenience this may have caused.Sincerely,Consumer AffairsThis communication is from a debt...

collector.

Initial Business Response /* (1000, 5, 2015/07/23) */
Re: [redacted] Case#[redacted]
IC System Reference No. [redacted]
Thank you for contacting us on behalf of Ms. [redacted]. Upon receipt of this complaint we updated the file as disputed and contacted our client directly. On July 23, 2015...

their office recalled the file, therefore,IC System, Inc. has withdrawn this account from our files and returned it to them We are no longer pursuing collection activity and apologize for any inconvenience this may have caused. We are mailing a letter directly to Ms. [redacted] to confirm this information and if she has additional questions please have her contact Consumer Affairs at 1/[redacted].

Thank you for contactng us. 
Our records show the account was disputed.  The original creditor provided validation which we sent to the consumer on April 12, 2016.  Since that time the original creditor recalled the account and IC System discontinued collection activity.  Rest...

assured IC System did not report the account to any credit reporting agencies.
Sincerely,
Consumer Affairs
This communication is from a debt collector.

IC System has been unable to locate a file with the information provided in this complaint.  Please have Mr. [redacted] provide the IC System account number listed on his credit report so we can accurately locate the file.  Mr. [redacted] can also call our Consumer Affairs department at ###-###-####...

with that account number.

The original creditor credited the account and requested we discontinue all activity.  We closed the account and submitted a deletion request to the bureaus. We reiterated the deletion request and provided the consumer with a copy for his records. We apologize for any inconvenience.Sincerely,Consumer Affairs on behalf of IC System, Inc.

I am rejecting this response because: I want this removed from my credit report.

Initial Business Response /* (1000, 5, 2015/09/01) */
[redacted] Case No. [redacted]
Our No. [redacted]
Our records indicate IC System requested the credit reporting agencies remove or delete any reference to this file from their records electronically on June 8, 2015. Upon receipt of...

this complaint, IC System has again sent an automated update to those agencies reiterating the deletion request. I have also requested a letter of confirmation be sent to Mr. [redacted] for his records. Please allow mailing time.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 17, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Transunion has not been notified and is still reporting the item.I will be satisfied when item deleted. Thanks.
Final Business Response /* (4000, 19, 2015/09/18) */
We routinely send account information to the credit bureaus weekly on an electronic file. The file is sent to Transunion, Experian, and Innovis.
IC System sent a deletion request to the bureaus regarding 69345XXXXXX on June 7, 2015. We reiterated that request on August 24, 2015. IC System sent a deletion request to the bureaus regarding 38758XXXXXX on September 5, 2015. IC reiterated that request on September 16, 2015.
IC System has no control over how quickly those agencies up their files. We regret any inconvenience but can offer no further assistance in this matter other than to verify the deletion status. The consumer may wish to provide this as proof to Transunion.
Sincerely,
Consumer Affairs

Thank you for contacting us on behalf of the consumer. We have closed the file in our office and mailed a letter to the consumer to confirm this information, please allow mailing time.SincerelyIC System on behalf of Consumer Affairs

Attached is a copy of IC System’s response to the CFPB.