I C System, Inc.

We respectfully disagree. Attached is a copy of our current license. We have discontinued all activity on the account and returned the file to the original creditor.Sincerely,Consumer Affairs on behalf of IC System Inc.

I am rejecting this response because:
I pulled my Experian report, and it has some information. The account number on the report is [redacted]. Original creditor is CON EDISON. And I believed it's associated to name "[redacted]" which is not me.I have reported it as an identity theft. FTC report number is [redacted] and police report number is [redacted]. Please remove it from all 3 major credit bureau.

Thank you for contacting us on behalf of the consumer. Our records indicate the consumer recently disputed credit reporting of the account, We have investigated the dispute and our client has provided information which we have mailed to the consumer today.

Upon receipt of the consumer's complaint our client has validated the debt.  A copy of that information was sent to the consumer on 8/24/2016 via e-mail.  For privacy reasons we are not including a copy.
Sincerely,
Consumer Affairs on behalf of IC System, Inc.
This communication is from...

a debt collector

Thank you for contacting IC System. Attached are copies of letter sent to the consumer as confirmation. The...

consumer may submit these letters as proof if necessary. We hope this information is helpful. Please contact our Consumer Affairs staff if further assistance is needed. Sincerely,Consumer Affairs on behalf of IC System, Inc.

The original creditor placed the account with IC System for collection. The dispute has been noted and the original creditor provided validation. We will be mailing validation of the account to the consumer under separate cover. Sincerely,Consumer Affairs on behalf of IC System, Inc.

Our records indicate the account is in dispute. Since we have been unable to complete our investigation we have submitted a deletion request to the credit reporting agencies. The consumer may wish to check with her local credit bureau in 30 days to ensure that her file has been properly updated. We...

will honor the cease communication request. If verification is received we will forward that information to the consumer but the debt will not be re-reported to the credit reporting agencies by our office. Our records indicates communication from a third party on the account. IC System is unable to communicate with a third party about an account without the prior consent of the consumer or the expressed permission of the court. If provided with one of these and the IC System reference number, we will communicate with that individual. Consent may be faxed to our Consumer Affairs Department at ###-###-####.Sincerely,Consumer Affairs on behalf of IC System Inc.

We respectfully disagree. The account was placed with us in February of 2017 as validly due and owing. Five (5) notices were sent prior to this complaint. This dispute is substantially the same as the dispute previously provided by the consumer. IC System has already investigated this dispute, the original creditor provided validation and mailed validation of the account to the consumer with a letter dated June 28, 2017. Sincerely,Consumer Affairs on behalf of IC System, Inc.

We are responding directly to the consumer. The consumer may wish to check with her local credit bureau in 30-45 days to ensure that her credit file has been corrected. Sincerely,Consumer Affairs staff on behalf of IC System, Inc.

IC System has been unable to locate a file with the information provided in this complaint.  Please have Mr. [redacted] provide the IC System account number listed on his credit report so we can accurately locate the file.  Mr. [redacted] can also call our Consumer Affairs department at ###-###-####...

with that account number.

I am rejecting this response because:This response does not reflect the poor experience I had with the company's representative. I fear this poor interaction may result in unfair treatment moving forward. I would like a more firm guarantee that this will not have negative consequences for me. I would like a prompt response that let's me know exactly what is needed in a very timely fashion.

Initial Business Response /* (1000, 5, 2015/07/23) */
Re: [redacted] Case#[redacted]
IC System Reference No. [redacted]
Thank you for contacting us on behalf of Ms. [redacted]. Upon receipt of this complaint we updated the file as disputed and contacted our client directly. On July 23, 2015...

their office recalled the file, therefore,IC System, Inc. has withdrawn this account from our files and returned it to them We are no longer pursuing collection activity and apologize for any inconvenience this may have caused. We are mailing a letter directly to Ms. [redacted] to confirm this information and if she has additional questions please have her contact Consumer Affairs at 1/[redacted].

Thank you for contactng us. 
Our records show the account was disputed.  The original creditor provided validation which we sent to the consumer on April 12, 2016.  Since that time the original creditor recalled the account and IC System discontinued collection activity.  Rest...

assured IC System did not report the account to any credit reporting agencies.
Sincerely,
Consumer Affairs
This communication is from a debt collector.

Thank you for contacting us.  We have found the phone number listed above in our system and removed it.  You should no longer be receiving phone calls from our company.  We apologize for any inconvenience this may have caused.Sincerely,Consumer AffairsThis communication is from a debt...

collector.

Thank you for contacting us.  We appreciate the opportunity to respond to complaint issues.  Unfortunately, despite an extensive search we are unable to locate an account that fits with the consumer's name, address, telephone number or email address.We attempted to contact the consumer but...

the call was disconnected.  Please have the consumer provide us with the IC System number appearing on their credit file.  Information may be emailed to us at [email protected] or faxed to us at ###-###-####.  Please included the Revdex.com Case #[redacted] in the Subject Line.  Upon receipt, we will research this matter and provide a response.sincerely,Consumer AffairsThis communication is from a debt collector.

I am rejecting this response because: I want this removed from my credit report.

The original creditor credited the account and requested we discontinue all activity.  We closed the account and submitted a deletion request to the bureaus. We reiterated the deletion request and provided the consumer with a copy for his records. We apologize for any inconvenience.Sincerely,Consumer Affairs on behalf of IC System, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. IC Systems finally provided more information about the matter. It has been resolved. I appreciate your help.  It is is unfortunate that IC Systems was not forth coming until you became involved. Hopefully, they will learn from this incident and improve.

Thank you for contacting us on behalf of the consumer. We have closed the file in our office and mailed a letter to the consumer to confirm this information, please allow mailing time.SincerelyIC System on behalf of Consumer Affairs

Attached is a copy of our response to the consumer. As noted, all activity has ceased and a request has been sent to the credit reporting agencies. The information was included on the weekly file sent to the credit bureaus on July 16, 2017. We recommend consumers check with their local credit bureau in 30-45 days to ensure that their file has been corrected.