Ibotta, Inc.

Hello, Thank you for the concern regarding your accountWe completed a review of this user's account and purchases. The user has made multiple purchases in order to redeem Ibotta rebatesThe user then returns all items that are eligible for rebate and keeps the rebate creditThis is in
direct violation of Ibotta's TermsPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. The user's account is currently -$and does not have any pending earnings or bonuses that would bring the user back into the positiveThe user's account will remain deactivatedWhen outlying users violate Ibotta's Terms, it jeopardizes our relationships with our Brands and Retailers, to provide top quality rebates for the remainder of our users. Thank you for your cooperation and understanding

Complaint: ***
I am rejecting this response because:my last request was for the proof that led to your decisionIt was not even referenced in the response
Sincerely,
*** ***

Initial Business Response /* (1000, 9, 2015/10/22) */
Thank you for bringing this to our attentionWe have reviewed this case with our Fraud Prevention TeamIt appears that the user accidentally submitted several fraudulent receiptsOur Fraud Prevention Team reactivated the account as a one time
courtesyFor more information, the user can check our Terms of Use by going to https://ibotta.com/docs/terms
Our Support Team is also available for any questionsThey can be reached by email at ***

Complaint: ***
I am rejecting this response because: the link was used and code was usedThe company needs to correct their issue
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I never submitted duplicate receipts! nor did I try to refer myself, that was how I found I already had an account I am willing to let Ibotta keep the almost $earned in the second account, which is well more than the $referral, only asking for account to be reopened If they are closing accounts and keeping peoples money that they earned that is fraud & scamming people
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountWe have completed a second review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items
were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Complaint: ***
I am rejecting this response because:
They are stating that the rebate had expired when I purchased the items in questionThe rebate was not expired and I have the dated receipts to prove that I bought the items before the rebate had expired and expect to be credited for the rebate manually as I was informed by their customer service member that would happen if the rebates did not reappear in my gallery for me to submitI appreciate the $but your CS team reported this could be done manually if I was unable to redeem within the app before expiration
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountWe are happy to clarify our stance on this user's account. On 7/11/17, the user was educated about sharing receipts with other usersOn two separate occasions, prior to asking if the user could share receipts, the user had already shared receipts with two separate users. On 7/15/17, the user wrote our support team stating that a single user "accidentally" created an account on his phoneUpon review of the user's device and account, the user referred 8+ users who all created and logged into their account using the same deviceTherefore, we do not believe that actual new users created accounts, the user in question referred himself in order to obtain the Welcome Bonus on the new accounts and the Referral Bonus on his main accountThis is in direct violation of Ibotta's Terms as previously stated. Unfortunately, the sharing of the receipts and the multiple accounts created solely to obtain bonuses, lead us to maintain our decision in leaving this user's account(s) deactivatedThank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountWe looked into the history of your inquiry with our Support Team and see that our Team handled your inquiry on 7/12/17. The Ibotta Support Team reversed reversal credit of Budweiser rebates and the user cashed out their earnings
Please let us know if you have any further questions. Thank you and have a nice day

Hello,Thank you for the concern regarding your accountWe have looked into your past correspondences with our Support Team and into your accountUnfortunately, we are unable to move forward unless you can provide us with the exact number previously used on your account. As stated in previous
emails with our Support Team, here at Ibotta we take the security of your account very seriouslyFor this reason, we must have users confirm the phone number currently verified with the deviceThis is to secure users earnings and prevent unauthorized parties from accessing your account.If you do not remember the phone number linked to your account currently, we recommend providing any recent numbers including any cell phone, work numbers or landlines in order for us to check against your accountIf you still do not have access, contacting your current or previous phone carrier for that information.Again, this process has been implemented to improve security and privacy on your Ibotta account. When you are able to provide your previously linked phone number, please contact our Support Team through our Help Center (***). We apologize for any inconvenienceThank you for your patience and understanding

Complaint: ***
I am rejecting this response because: I tried to work with them and they just keep telling me to send receiptNo matter how hard I try I can not get it rightThey have been more than helpful according to them but not according to meI will no longer be using this application and want you and them to know that think they and the customer service suckForgive the language but there are plenty of other apps just like ibotta out there to useI thank you for you time and think they should get a stinky ratingI am no longer interestedIt is not with the I will go another placeThey should get a stinky mark
Sincerely,
*** ***

Hello, The previous number ends in **Unfortunately, due to privacy rules internally, we are not able to see any more information regarding the phone number nor are we able to provide any further information about the phone number.We hope that this provides enough information for you to remember the phone number linked to your accountWe also suggest reaching out to the friends and family who have *** to see if you borrowed their phone or phone number to verify your account. Thanks!

Hello, Thank you for the concern regarding your accountThe account in question was reinstated on 9/29/and the user has cashed out earnings. Thank you and have a nice day

I have further information to add to my caseI have reached out to iBotta on occasions:
Case #*** 12/6/- Missing Credit - Resolved
Case #*** 12/8/- Missing Credit - NOT RESOLVED
Case #*** 12/12/- Problem report - Never received a response from the company
Case #*** - 12/20/- Never received a response from the company
Case #*** 12/20/- Still in progressHaven't received a response since 12/22/

Complaint: ***
I am rejecting this response because: whatever number was used previously you claim was a landlineI do not have a land line and have not since If a landline was used, how was it sent a confirmation text needed to verify the number? Yes, I have had issues with this company beforeIt’s rather ridiculous that there are so many hoops to jump throughIf a number was used, it could possibly have been through a texting app where the allow you to receive texts with a temporary phone numberIf that’s the case, I no longer have access to this number.the company refuses to let me verify my identity another way which makes it near impossible for me to receive the money owed to me
Sincerely,
*** ***

Hi there,Thank you for providing this user's responseIt seems as though the confusion was on our part, regarding which email we should contact to assist this userWe have placed a note on this user's account stating that the email *** should be the main point of contact rather than the user's old email of *** We have reached out to this user to provide better assistance with the nature of the issue.Thank you again for better connecting us with our users!

Hello Thank you for the concern regarding your accountThe Ibotta Team is experiencing longer than processing times for receiptsIn most cases, holiday weeks and weekends such as the 4th of July, bring in many more users that normalThis impact can be felt for days prior to the
holiday as well as days after the holidayUnfortunately, during high traffic times, some receipts can take up to a few days to finish processingHowever, the delay in processing does not affect the user's ability to receive credit or any proper bonuses. In this case, the user sent Ibotta their receipt on late on 6/and the receipt was processed late on 7/The user has been credited and their help inquiry responded toWe appreciate the user's patience and understanding as well as future understanding should this happen again. Thank you for your continued support and use of Ibotta

Hello, Thank you for the concern regarding your accountOn 11/30/17, the user's account was locked from cashing out due to multiple invalid receipts being submitted through the Ibotta appOn several occasions the user submitted:- a receipt that had already been submitted by the user for
offers not present on the receipt- a receipt that had already been submitted for the same offers that the user had already received credit for- a receipt that was missing information such as the total, date and time, or retailer logo- a receipt that was folded or excessively marked that resulted in the receipt being marked as potentially tampered On 12/8/17, the Account Review Team completed a full review of the user's account and granted a one-time courtesy reactivationThe user has been educated that future violations of our Terms of Use in regards to receipt submission and qualifying receipts may result in the account becoming locked out or permanently deactivatedWe suggest that the user adhere to the receipt submission guidelines which can be found in our Terms of Use as well as within our Help CenterIf the user has any further questions, please write the Care Team. Thank you for your cooperation on appropriate behavior regarding Ibotta and your understanding of our need to review your accountHappy earning!

Hello, Thank you for the concern regarding your accountOur team responded to the user's two messages but did not receive any additional information regarding the phone number linked to the accountOn 9/29/17, we requested the phone number linked to the account and the user did not respond to
our requestWe suggest that the user provide a list of phone numbers from 9/12/17, a number hosted by *** * ***, so that our team can check the user's account. Unfortunately, if the user is unable to provide any numbers or the correct number, the Ibotta team will be unable to make any changes to the user's account. Thank you and have a nice day

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***