Ibotta, Inc.

Hello, Thank you for the concern regarding your accountWe completed a review of this user's account and purchases. The user has made multiple purchases in order to redeem Ibotta rebatesThe user then returns all items that are eligible for rebate and keeps the rebate creditThis is in
direct violation of Ibotta's TermsPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. The user's account is currently -$and does not have any pending earnings or bonuses that would bring the user back into the positiveThe user's account will remain deactivatedWhen outlying users violate Ibotta's Terms, it jeopardizes our relationships with our Brands and Retailers, to provide top quality rebates for the remainder of our users. Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountOn 4/27/17, the user requested that the phone number linked to her account be removed from her accountOur Team completed this request for the user since the user was able to provide the number that was linked to the account at that
timeOn 4/27, 4/28, and 5/the user attempted to link a number to her account, two times per dayOn 5/and the third attempt, the user was able to link a number to her account. Therefore, we believe that the user linked a number that she would not normally have access to due to the issues of not being able to link the preferred numberThe number provided is through Verizon but not Verizon Wireless, which is the provider of her previous phone numberUnfortunately, we are unable to make changes to the user's account if the user cannot provide the current phone number linkedWe apologize for the inconvenienceWe are happy to test any list of phone numbers that the user can provideThank you

Hello, Thank you for the concern regarding your accountThe user's account was locked from cashing out for having three earning accounts sharing a single deviceOn 2/17/18, the user was educated that only two earning accounts may share a device and the user was granted access to her earnings
On the same day, the user withdrew $in earnings. We appreciate the user's cooperation and understanding of our Terms of UseThank you

Hello, Thank you for your reply regarding your accountUnfortunately, we are firm in our decision to keep this account deactivated. Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. Thank you for your cooperation and understanding

Initial Business Response /* (1000, 9, 2015/10/22) */
Thank you for bringing this to our attentionWe have reviewed this case with our Fraud Prevention TeamIt appears that the user accidentally submitted several fraudulent receiptsOur Fraud Prevention Team reactivated the account as a one time
courtesyFor more information, the user can check our Terms of Use by going to https://ibotta.com/docs/terms
Our Support Team is also available for any questionsThey can be reached by email at ***

Complaint: ***
I am rejecting this response because: I never submitted duplicate receipts! nor did I try to refer myself, that was how I found I already had an account I am willing to let Ibotta keep the almost $earned in the second account, which is well more than the $referral, only asking for account to be reopened If they are closing accounts and keeping peoples money that they earned that is fraud & scamming people
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountWe looked into the history of your inquiry with our Support Team and see that our Team handled your inquiry on 7/12/17. The Ibotta Support Team reversed reversal credit of Budweiser rebates and the user cashed out their earnings
Please let us know if you have any further questions. Thank you and have a nice day

Complaint: ***
I am rejecting this response because:my last request was for the proof that led to your decisionIt was not even referenced in the response
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/11/12) */
Thank you for bringing this to our attentionOur Fraud team has done a full review of the user's account, and have reactivated the account for full useThe user has also successfully withdrawn their earnings from their account
If the user
has any further questions or concerns, please inform them to contact our support team at ***

Hi there,Thank you for providing this user's responseIt seems as though the confusion was on our part, regarding which email we should contact to assist this userWe have placed a note on this user's account stating that the email *** should be the main point of contact rather than the user's old email of *** We have reached out to this user to provide better assistance with the nature of the issue.Thank you again for better connecting us with our users!

Hello, Thank you for the concern regarding your accountThe account in question was reinstated on 9/29/and the user has cashed out earnings. Thank you and have a nice day

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user was claiming offers in "multiples" but the user did not actually purchase those itemsTo receive credit for a multiples purchase, a user must purchase enough products to satisfy their claim
For example, if the offer states "May be purchased times per receipt", this means that the user can purchase up to of the product, within the offer eligibility, and receive times the credit. On December 7, 2017, the user wrote our Care Team inquiring about why they did not receive their expected credit amountThe user wrote in multiple tickets about several different receiptsOn December 8, 2017, our Team wrote the user back and explained how to earn using multiples, how many times a single receipt may be submitted for credit on items (once), and the qualifying information required on receipts submitted to Ibotta. On December 10, 2017, the user submitted three different receipts in which the user claimed that she purchased enough products to satisfy multiples and also claimed products on the receipt that she did not actually purchaseOur Team was happy to provide the user with education regarding how to use and earn with IbottaHowever, it appears that the user disregarded the information provided by our Team. As a last time courtesy, we will be reactivating the user's account with the agreement that future submissions of the following can and will result in permanent deactivation: invalid receipts with missing information or shared receipts, claiming offer multiples without purchasing the required number of products, and claiming offers for products that are not actually on the receiptThe user's account may be reviewed at any time by our team for adherence to our policiesIf the user has any further questions, please write our Care Team at http://help.ibotta.com Thank you and have a nice day

Complaint: ***
I am rejecting this response because: whatever number was used previously you claim was a landlineI do not have a land line and have not since If a landline was used, how was it sent a confirmation text needed to verify the number? Yes, I have had issues with this company beforeIt’s rather ridiculous that there are so many hoops to jump throughIf a number was used, it could possibly have been through a texting app where the allow you to receive texts with a temporary phone numberIf that’s the case, I no longer have access to this number.the company refuses to let me verify my identity another way which makes it near impossible for me to receive the money owed to me
Sincerely,
*** ***

Hello Thank you for the concern regarding your accountThe Ibotta Team is experiencing longer than processing times for receiptsIn most cases, holiday weeks and weekends such as the 4th of July, bring in many more users that normalThis impact can be felt for days prior to the
holiday as well as days after the holidayUnfortunately, during high traffic times, some receipts can take up to a few days to finish processingHowever, the delay in processing does not affect the user's ability to receive credit or any proper bonuses. In this case, the user sent Ibotta their receipt on late on 6/and the receipt was processed late on 7/The user has been credited and their help inquiry responded toWe appreciate the user's patience and understanding as well as future understanding should this happen again. Thank you for your continued support and use of Ibotta

Hello,Thank you for the concern regarding your accountWe have looked into your past correspondences with our Support Team and into your accountUnfortunately, we are unable to move forward unless you can provide us with the exact number previously used on your account. As stated in previous
emails with our Support Team, here at Ibotta we take the security of your account very seriouslyFor this reason, we must have users confirm the phone number currently verified with the deviceThis is to secure users earnings and prevent unauthorized parties from accessing your account.If you do not remember the phone number linked to your account currently, we recommend providing any recent numbers including any cell phone, work numbers or landlines in order for us to check against your accountIf you still do not have access, contacting your current or previous phone carrier for that information.Again, this process has been implemented to improve security and privacy on your Ibotta account. When you are able to provide your previously linked phone number, please contact our Support Team through our Help Center (***). We apologize for any inconvenienceThank you for your patience and understanding

I cannot access my account to redeem the money like you said since you deleted my account! ! I need my account reinstated!

Hello, Thank you for the concern regarding your accountOur team responded to the user's two messages but did not receive any additional information regarding the phone number linked to the accountOn 9/29/17, we requested the phone number linked to the account and the user did not respond to
our requestWe suggest that the user provide a list of phone numbers from 9/12/17, a number hosted by *** * ***, so that our team can check the user's account. Unfortunately, if the user is unable to provide any numbers or the correct number, the Ibotta team will be unable to make any changes to the user's account. Thank you and have a nice day

Hello, Thank you for the concern regarding your accountOn 11/30/17, the user's account was locked from cashing out due to multiple invalid receipts being submitted through the Ibotta appOn several occasions the user submitted:- a receipt that had already been submitted by the user for
offers not present on the receipt- a receipt that had already been submitted for the same offers that the user had already received credit for- a receipt that was missing information such as the total, date and time, or retailer logo- a receipt that was folded or excessively marked that resulted in the receipt being marked as potentially tampered On 12/8/17, the Account Review Team completed a full review of the user's account and granted a one-time courtesy reactivationThe user has been educated that future violations of our Terms of Use in regards to receipt submission and qualifying receipts may result in the account becoming locked out or permanently deactivatedWe suggest that the user adhere to the receipt submission guidelines which can be found in our Terms of Use as well as within our Help CenterIf the user has any further questions, please write the Care Team. Thank you for your cooperation on appropriate behavior regarding Ibotta and your understanding of our need to review your accountHappy earning!

Complaint: ***
I am rejecting this response because: I tried to work with them and they just keep telling me to send receiptNo matter how hard I try I can not get it rightThey have been more than helpful according to them but not according to meI will no longer be using this application and want you and them to know that think they and the customer service suckForgive the language but there are plenty of other apps just like ibotta out there to useI thank you for you time and think they should get a stinky ratingI am no longer interestedIt is not with the I will go another placeThey should get a stinky mark
Sincerely,
*** ***