IDTrue.com

Our policy is to remove listings of public record that are sealed by court order or expungement However, we do remove information for the protection of law enforcement, public officials, victims of identity theft, and other special cases in which Federal or local law requires information removal We will have your name removed from our site, but we can not guarantee your name will be removed from other data sourcesPlease allow – business days for the removal of your information to be complete Thank you, iD true

Complaint: I am rejecting this response because: Complaint Due to the nature and sensitive work I do for the U.SGovernment, I fear for my life and the safety of my familyI called IDtrue and asked them to remove my information from their databaseThey told me I needed to get a court orderThey do not offer an opt-out option, like most reputable sites doI believe they are acting in a libelous and reckless manner putting peoples lives in jeopardyDesired Outcome I want the following information about me removed from their databases and website ASAP! Name: [redacted] *** Name: [redacted] Locations Wesley Chapel, FL Tampa, FL Port Charlotte, FL Falls Church, VA Valrico, FL Relatives [redacted] Regards, S [redacted] ***

Hello K [redacted] Thank you for sharing your concernsWe recently launched an opt-out option on our websiteThe link to opt-out your information is: http://www.idtrue.com/optout Once you have clicked the link please following the opt-out instructions to ensure your information is removed from our search Thank you, iD true

Hello S***, It is our policy to remove listings of public record that are sealed by court order or expungement However, we do remove information for the protection of law enforcement, public officials, victims of identity theft, and other special cases in which Federal or local law requires information removal As a one time courtesy, we can go ahead and remove your name from our site, but we can not guarantee your name will be removed from other data sourcesPlease allow – business days for the removal to be complete Thank you, iD true

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11005862, and find that this resolution is satisfactory to me Regards, [redacted] E [redacted]

Hello R***, The second request has been madeWe will continue to work on having the static link removed for you Thank you, iD true

Hello J [redacted] , We apologize that you had trouble with the cancellation of your subscription and that you did not receive a reply to your request Currently we do not offer the option to cancel by emailThe only way a consumer can cancel out their subscription is to call our Customer Service Team at ###-###-####Since you did not receive a reply with instructions on how to proceed to get your subscription cancelled we have refunded the $charged 2/18/and cancelled your subscriptionYou should receive emails to confirm the refund and the cancellation Thank you, iD true

Our policy is to remove listings of public record that are sealed by court order or expungementHowever we will have your personal information removed from our site Thank you,>iD True

Hello R [redacted] , It is our policy to remove listings of public record that are sealed by court order or expungement However, we do remove information for the protection of law enforcement, public officials, victims of identity theft, and other special cases in which Federal or local law requires information removal We will have your name removed from our site, but we can not guarantee your name will be removed from other data sources Thank you, iDtrue

Complaint: I am rejecting this response because:I still see the website(https://www.idtrue.com/name/M [redacted] -R***) up, and running with my personal privacy information exposed publiclyThis is a privacy violationThis id true site (https://www.idtrue.com/name/M [redacted] -R***) is also showing up in the Google search resultWhat is the ETA for the removal ? Please remove it from your id true database, and shut down the link under this name in violationYour timely focus to this matter is much appreciatedIt has been more than weeks since I had raised this concern with id true.Provide me response when it will be removed, and provide me proof of this being removed Regards, M [redacted] R***

Complaint: I am rejecting this response because: I read the response from IDTrue.com, and as expected I have seen this response to others who have complained about the same issue.I just ran another search on their page prior to this message, and I noticed they removed one of the three entries of my name.The one removed was a variant of my first name it was listed as "S [redacted] ", however the other two using my name are still present in the search.If they took the time to remove one of the entries, they could have very easily removed the last two remaining ones, and this issue would be solved, and over, and not another word from me except for Thank you would they have received.IDTrue.com is the last site I am dealing with who offers no Opt-Out policy without a court order.As listed on "change.org" an online petition has been started to require this sole company of offering the opt out option.My concern is Identity theft of my informationSome time ago a local court here released my social security number via there public access of speeding ticket informationA court clerk failed to cover and redact the number until months after it was postedI had them correct it immediately, and only received a "sorry" in reply from the Rocky River Ohio court systemI went through a long process of removing all my information from a least sites such as IDTrue.comThey were the only ones who would not even respond despite over ten separate emails and inquiries using their site's linkOthers have complained also online about receiving no response whatsoever.IDTrue does not list the policy they sent in their response on the site.IDTrue.com does not answer emails, or respond when an iquiry is made using their link on their site.IDTrue list this Guarantee on their sites 100% Satisfaction GuaranteeWe guarantee you will find value and be satisfied with ID TrueWe back it up with a risk-free satisfaction guarantee if you are disappointed with our service for any reason.Well, I am disappointed in the non removal of my name, and I do not find any value with the service I received from their customer support with no response.Other sites manage to still do business who freely allow opting out of a concerned citizen's informationThey do not require a "court order" for anything to be removed, and seem to still be doing well and have plenty of others information to sell for profit.I would like the company to remove the last two entries of my name as they just yesterday have removed one of them, and I will not have anything else to say but Thank You to them Regards, S [redacted]

Hello A***, Thank you for your response Our policy is to remove listings of public record that are sealed by court order or expungement However, we do remove information for the protection of law enforcement, public officials, victims of identity theft, and other special cases in which Federal or local law requires information removal As a one time courtesy, we can go ahead and remove your name from our site, but we can not guarantee your name will be removed from other data sourcesPlease allow - business days for the removal to reflect on our website Thank you, iD true

We appreciate your feedbackWe are happy to announce that we have recently launched an opt-out featureTo get started please use the link below: http://www.idtrue.com/optout How it works: 1) Enter your name to find your search record(s) 2) Select your record in the search results; click the “This is Me” button 3) You will be prompted to enter your email address so we can send you a link to confirm your opt-outOn the opt-out page there are FAQs should you have questions about our new opt-out featureThank you, iD true

Hello C***, We apologize for any confusion regarding your IDtrue subscriptionWe do show where you called to cancel your subscription with us on 4/5/and a confirmation email was sent to the email address we have on file for you Per our terms of service we do not issue refunds for any amounts previously paid up to the date of cancellation or termination As a one time courtesy we have issued a refund for the 3/26/charge of $ Thank you, IDtrue

Hello A [redacted] ,I apologize that the opt-out did not seem to remove your search record from our data baseI have immediately contacted our IT department to make sure this gets taken care of right awayThe opt-out function is a fairly new feature for our site and I thank you for bringing this error to our attentionWe will have your record completely removed shortly as our IT department is working through this website bugThank you,iD true

Hello [redacted] , We researched and found the account under Mary RileyWe have cancelled the account and issued a refund for the charge of $on 5/23/The transaction ID for the refund is [redacted] An email confirmation was sent to the email address on the account [redacted] @yahoo.com Thank you, ID True

Our policy is to remove listings of public record that are sealed by court order or expungement. However we will have your personal information removed from our site. Thank you, iD True

The owners of this website are putting peoples lives at risk by posting information about them without allowing for an opt-out option like most other sites doInstead they expect you to get a "court order" or state that you work for law enforcement before they will even consider removing your informationThis has put my life and my families lives at riskTherefore, if this complaint is not resolved in the next days, I will be engaging a lawyer and pursuing a reckless endangerment action against this company

Complaint: 10970028I am rejecting this response because: the vendor refused to honor the request Regards,C [redacted]

Hello, Thank you for your response Our policy is to remove listings of public record that are sealed by court order or expungement We are happy to honor your request to have your information removed if you can provide a court order stating your information is private Thank you, iD true