IDTrue.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10799875, and find that this resolution is satisfactory to me. As of today the information is still listed so I will check back again tomorrow. Please remove all linked relatives as well so I cannot be traced to them as well. 
Regards,
G[redacted]

Hello [redacted],   We researched and found the account under Mary Riley. We have cancelled the account and issued a refund for the charge of $29.95 on 5/23/2016. The transaction ID for the refund is [redacted]4. An email confirmation was sent to the email address on the account...

[redacted]@yahoo.com.   Thank you, ID True

Hello C[redacted],
Thank you for your response.  Our
policy is to remove listings of public record that are sealed by
court order or expungement.  However, we have removed
information for the protection of law enforcement and other special
cases in which Federal or local law requires...

information removal. We
are happy to honor your request to have your information removed if
you can provide a court order stating your information is private.
 
Thank you,
iD true

Complaint: 10980155
I am rejecting this response because:
 
Complaint
Due to the nature and sensitive work I do for the U.S. Government, I fear for my life and the safety of my family. I called IDtrue and asked them to remove my information from their database. They told me I needed to get a court order. They do not offer an opt-out option, like most reputable sites do. I believe they are acting in a libelous and reckless manner putting peoples lives in jeopardy.
Desired Outcome
I want the following information about me removed from their databases and website ASAP!
Name: [redacted] 
Name: [redacted]
Locations
Wesley Chapel, FL 
Tampa, FL
Port Charlotte, FL 
Falls Church, VA 
Valrico, FL 
Relatives
50 [redacted]
[redacted]
[redacted]
[redacted]
 
Regards,
S[redacted]

Hello S[redacted], We have recently launched an opt-out feature for consumers that want their information to be private. To get started please use the link below: http://www.idtrue.com/optout How it works: 1)      Enter your name to find your search record(s) 2)      Select your record(s) in the search results; click the “This is Me” button. 3)      You will be prompted to enter your email address so we can send you a link to confirm your opt-out request On the opt-out page there are FAQs should you have questions about this new feature. Thank you, iD true

Complaint: 10797308
I am rejecting this response because:
My specific request to IDTrue was to have all of my...

information removed from your database.  While it is true that the name S[redacted] cannot be found when conducting an IdTrue search in the state of West Virginia, sadly my exact information is available in each and every other state I have lived.  I was able to see my exact information when conducting a search for my name in the states of Maryland, Virginia, North Carolina, and North Dakota. Effectively, IDTrue has made my information more available to the public.  This latest action by IDTrue appears to have the intent to harm. I reject IDTrue's response. 
Regards,
S[redacted]

Our policy is to remove listings of public record
that are sealed by court order or expungement.  However, we do remove
information for the protection of law enforcement, public officials,...

victims of
identity theft, and other special cases in which Federal or local law requires
information removal.  We will have your name removed from our site, but we
can not guarantee your name will be removed from other data sources. Please
allow 7 – 10 business days for the removal of your information to be complete.
Thank you,
iD true

Hello R[redacted],
 
We appreciate your feedback. We apologize if you had
difficulties reaching our customer service department.
 
We do...

show that your subscription was cancelled on 1/11/2016
and an email confirmation was sent to confirm. Following our billing and
cancellation policy we do not issue any pro-rata refund for partial months, and
we do not refund any amounts previously paid up to the date of cancellation or
termination; however for the inconvenience we will honor a one time refund of $24.95.
You should receive an email confirmation for the refund.
 
Thank you,
iD true

Hello,
 
Thank you for your response.  Our
policy is to remove listings of public record that are sealed by
court order or expungement.  We are happy to honor your request
to have...

your information removed if you can provide a court order
stating your information is private.
 
Thank you,
iD true

Complaint: 10980155
I am rejecting this response because: ComplaintDue to the nature and sensitive work I do for the U.S. Government, I fear for my life and the safety of my family. I called IDtrue and asked them to remove my information from their database. They told me I needed to get a court order. They do not offer an opt-out option, like most reputable sites do. I believe they are acting in a libelous and reckless manner putting peoples lives in jeopardy.Desired OutcomeI want the following information about me removed from their databases and website ASAP!Name: [redacted] Name: [redacted]LocationsWesley Chapel, FL Tampa, FLPort Charlotte, FL Falls Church, VA Valrico, FL Relatives50 [redacted]
[redacted]
[redacted]
[redacted] 
Regards,
S[redacted]

Complaint: 11127430
I am rejecting this response because:I still see the website(https://www.idtrue.com/name/M[redacted])  up, and running with my personal privacy information exposed publicly. This is a privacy violation. This id true site (https://www.idtrue.com/name/M[redacted]) is also showing up in the Google search result. What is the ETA for the removal ? Please remove it from your id true database, and shut down the link under this name in violation. Your timely focus to this matter is much appreciated. It has been more than 8 weeks since I had raised this concern with id true.Provide me response when it will be removed, and provide me proof of this being removed.
Regards,
M[redacted]

Our policy is to remove listings of public record that are
sealed by court order or expungement. Our website simply searches existing
databases and sites with public record information such as property records,
court records and licenses. However, we do remove information for the protection
of...

law enforcement, public officials, victims of identity theft, and other
special cases in which Federal or local law requires information removal. If
the customer has an official signed court order to block a public record we can
facilitate the removal of information since it is not intended to be public
record.

Hello M[redacted],
We have removed your information however it takes 10 - 14 business days for the removal of your information to be reflected on our website. 
Thank you,
iD true

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11005862, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello M[redacted],
Thank you for your feedback. We believe the link you
included in your response is a static page because our IT department did a
record search with your name and zero results were found. Out IT department is
working to remove what we believe to be a static page so that your information
is completely removed from our search. 
Thank you,
iD true

Complaint: 10767495
I am rejecting this response because:
 
I read the response from IDTrue.com, and as expected I have seen this response to others who have complained about the same issue.
I just ran another search on their page prior to this message, and I noticed they removed one of the three entries of my name.
The one removed was a variant of my first name it was listed as "S[redacted]", however the other two using my name are still present in the search.
If they took the time to remove one of the entries, they could have very easily removed the last two remaining ones, and this issue would be solved, and over, and not another word from me except for Thank you would they have received.
IDTrue.com is the last site I am dealing with who offers no Opt-Out policy without a court order.
As listed on "change.org" an online petition has been started to require this sole company of offering the opt out option.
My concern is Identity theft of my information. Some time ago a local court here released my social security number via there public access of speeding ticket information. A court clerk failed to cover and redact the number until months after it was posted. I had them correct it immediately, and only received a "sorry" in reply from the Rocky River Ohio court system. I went through a long process of removing all my information from a least 13 sites such as IDTrue.com. They were the only ones who would not even respond despite over ten separate emails and inquiries using their site's link. Others have complained also online about receiving no response whatsoever.
IDTrue does not list the policy they sent in their response on the site.
IDTrue.com does not answer emails, or respond when an iquiry is made using their link on their site.
IDTrue list this Guarantee on their sites page: 
100% Satisfaction Guarantee
We guarantee you will find value and be satisfied with ID True. We back it up with a risk-free satisfaction guarantee if you are disappointed with our service for any reason.Well, I am disappointed in the non removal of my name, and I do not find any value with the service I received from their customer support with no response.
Other sites manage to still do business who freely allow opting out of a concerned citizen's information. They do not require a "court order" for anything to be removed, and seem to still be doing well and have plenty of others information to sell for profit.
I would like the company to remove the last two entries of my name as they just yesterday have removed one of them, and I will not have anything else to say but Thank You to them.
Regards,
S[redacted]

Hello R[redacted],
It is our policy to remove listings of public record
that are sealed by court order or expungement....

 However, we do remove
information for the protection of law enforcement, public officials, victims of
identity theft, and other special cases in which Federal or local law requires
information removal.  We will have your name removed from our site, but we
can not guarantee your name will be removed from other data sources.
Thank you,
iDtrue

We apologize that you were unsuccessful in reaching our
customer service team. We have issued a refund for the charge of $9.95 for the one
month trial and cancelled your subscription. We have sent confirmation emails
for both the refund and the cancellation.
 
Thank...

you,
iDtrue

Hello E[redacted],
 
We have recently launched an automatic opt-out feature to
remove records from our public search results. Here is the link to start the
process of having your record removed from our...

site:
 
http://www.idtrue.com/optout
 
Once you have clicked the link above please follow these
steps:
 
Search
for your name using the form on the opt out page
Select
your record for removal
Confirm
your request by clicking on the link we send you in an email
 
Thank you,
iD true

Hello Mr. B[redacted]
 
Thank you for your response. We
apologize that your information has not been removed yet. We started
the process to have your information removed on 11/27/2015 and it
typically takes 10 – 14 business days for the process to complete.
Please allow 10 – 14 business days for the removal of your information to be complete.
 
Thank you,
iD true