IDTrue.com

Complaint: 10767495
I am rejecting this response because: I read the response from IDTrue.com, and as expected I have seen this response to others who have complained about the same issue.I just ran another search on their page prior to this message, and I noticed they removed one of the three entries of my name.The one removed was a variant of my first name it was listed as "S[redacted]", however the other two using my name are still present in the search.If they took the time to remove one of the entries, they could have very easily removed the last two remaining ones, and this issue would be solved, and over, and not another word from me except for Thank you would they have received.IDTrue.com is the last site I am dealing with who offers no Opt-Out policy without a court order.As listed on "change.org" an online petition has been started to require this sole company of offering the opt out option.My concern is Identity theft of my information. Some time ago a local court here released my social security number via there public access of speeding ticket information. A court clerk failed to cover and redact the number until months after it was posted. I had them correct it immediately, and only received a "sorry" in reply from the Rocky River Ohio court system. I went through a long process of removing all my information from a least 13 sites such as IDTrue.com. They were the only ones who would not even respond despite over ten separate emails and inquiries using their site's link. Others have complained also online about receiving no response whatsoever.IDTrue does not list the policy they sent in their response on the site.IDTrue.com does not answer emails, or respond when an iquiry is made using their link on their site.IDTrue list this Guarantee on their sites page: 100% Satisfaction GuaranteeWe guarantee you will find value and be satisfied with ID True. We back it up with a risk-free satisfaction guarantee if you are disappointed with our service for any reason.Well, I am disappointed in the non removal of my name, and I do not find any value with the service I received from their customer support with no response.Other sites manage to still do business who freely allow opting out of a concerned citizen's information. They do not require a "court order" for anything to be removed, and seem to still be doing well and have plenty of others information to sell for profit.I would like the company to remove the last two entries of my name as they just yesterday have removed one of them, and I will not have anything else to say but Thank You to them.
Regards,
S[redacted]

Hello [redacted],   We researched and found the account under Mary Riley. We have cancelled the account and issued...

a refund for the charge of $29.95 on 5/23/2016. The transaction ID for the refund is [redacted]4. An email confirmation was sent to the email address on the account [redacted]@yahoo.com.   Thank you, ID True

Hello R[redacted],
The second request has been made. We will continue to work on having the static link removed for you. 
Thank you,
iD true

Hello A[redacted],
Thank you for your response. We have removed your
information from the URL in your rejection response. We have done our best to accommodate
your requests. We unfortunately can not...

block every variant as other people may
try to locate another person with the same last name Vandenburg.
Thank you,
iD true

We will make sure your information is removed from our site
for all of the states you mentioned in your complaint.
Thank you,
iDtrue

Our policy is to remove listings of public record
that are sealed by court order or expungement.  However, we do remove
information for the protection of law enforcement, public officials,...

victims of
identity theft, and other special cases in which Federal or local law requires
information removal.  We will have your name removed from our site, but we
can not guarantee your name will be removed from other data sources. Please
allow 7 – 10 business days for the removal of your information to be complete.
Thank you,
iD true

Hello M[redacted],
It is our policy to remove listings of public record
that are sealed by court order or expungement....

 However, we do remove
information for the protection of law enforcement, public officials, victims of
identity theft, and other special cases in which Federal or local law requires
information removal.  As a one time courtesy we will have your name
removed from our site, but we can not guarantee your name will be removed from
other data sources. Please allow 10 – 14 business days for the removal to be
reflected on our site.
Thank you,
iDtrue

Hello Katrina,
 
We recently launched an Opt Out feature on our website. Please
feel free to use the link below to remove your records from our public records
search.
 
http://www.idtrue.com/optout/
 
How it works:
1. Click the “Opt Out” link at the bottom of...

the home page.
2. Enter your name and search to find your search record(s).
3. Select your record in the search results. Click the “This
is Me” button.
4. You will be prompted to enter your email address, and iD
true will send a link to confirm the opt-out. *Please check junk/bulk mail for
this.
 
Also FAQs are on the “Opt Out” page for your convenience.
 
Thank you,
iD true

Hello,Thank you for contacting ID True, and we're sorry for your experience with our product.  We strive to provide the most accurate public records, and compile data from thousands of Federal, State, and County jurisdictions.  Keep in mind, since the data source is public record, we...

can not insure the accuracy, and many jurisdictions fail to report and update public records.  At the top of the reports, there is button which allows you to see all the jurisdictions that are reported.  Our product does offer unlimited reports, so if you ran reports on any other people, you would see this may have just been an anomaly.  We're continuing to improve our reporting tools, while trying to provide the best quality reports at very competitive price.
I do see you contacted our Customer Support team on March 16th, and you were provided with a full refund for your experience.
Thanks for trying ID True.

Complaint: 10797363
I am rejecting this response because:Although IDtrue stated in their response to the Revdex.com complaint that they would remove my information, it has been a week and they still have taken no action.  
Regards,
M[redacted]

Hello A[redacted],
Thank you for your response.  Our policy is to remove listings of public
record that are sealed by court order or expungement.  However, we do remove
information for the protection of law enforcement, public officials, victims of
identity theft, and other...

special cases in which Federal or local law requires
information removal.  As a one time courtesy, we can go ahead and remove your
name from our site, but we can not guarantee your name will be removed from
other data sources. Please allow 10 - 14 business days for the removal to reflect on our website. 
Thank you,
iD true

Hello C[redacted],
We apologize for any confusion regarding your IDtrue
subscription. We do show where you called to cancel your subscription with us
on 4/5/2016 and a confirmation email was sent to the email...

address we have on
file for you.
Per our terms of service we do not issue refunds for any
amounts previously paid up to the date of cancellation or termination.
As a one time courtesy we have issued a refund for the
3/26/2016 charge of $24.95.
Thank you,
IDtrue

My information is below. If anything else is needed, contact me immediately. If I don't hear from you, I will assume my request has been processed. https://www.idtrue.com/account.php?src=&subid=&plan=&che...⇄ /> Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10704139, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

Hello K[redacted]
 
Thank you for sharing your concerns. We recently launched an
opt-out option on our website. The link to opt-out your information is:
 
http://www.idtrue.com/optout
 
Once you have clicked the link please following the opt-out
instructions to...

ensure your information is removed from our search.
 
Thank you,
iD true

We apologize that you had difficulties with the cancellation
of your subscription. We have cancelled your subscription and issued refunds
for the charges that went through in June and July. We have sent email
confirmations of both refunds and the cancellation.
class="MsoNormal"> 
Thank you,
iDtrue

Hello R[redacted],
 
We appreciate your feedback. We apologize if you had
difficulties reaching our customer service department.
 
We do show that your subscription was cancelled on 1/11/2016
and an email confirmation was sent to confirm. Following our billing and
cancellation...

policy we do not issue any pro-rata refund for partial months, and
we do not refund any amounts previously paid up to the date of cancellation or
termination; however for the inconvenience we will honor a one time refund of $24.95.
You should receive an email confirmation for the refund.
 
Thank you,
iD true

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11095632, and find that this resolution is satisfactory to me. Even though their date of my cancellation is not correct. I cancelled about a week after pirchase middle of December so a full refund should have aitomatically been applied.  
Regards,
R[redacted]

Hello S[redacted],
It is our policy to remove listings of
public record that are sealed by court order or expungement.
 However, we do remove information for the protection of...

law
enforcement, public officials, victims of identity theft, and other
special cases in which Federal or local law requires information
removal.  As a one time courtesy, we can go ahead and remove
your name from our site, but we can not guarantee your name will be
removed from other data sources. Please allow 10 – 14 business days
for the removal to be complete.
Thank you,
iD true

Hello Mr. C[redacted],   We reflect a total of two refunds on your account. The refunds were issued on 7/13/2016, the same day your cancellation was completed with our customer service team. The refund amounts are $9.95 USD and $29.95 USD. Unfortunately we would not refund any overdraft fees caused...

by any charge attempts made for your IDtrue subscription. Please allow 7 – 10 business days for the refunds to post back to your account.   Thank you, IDtrue

Complaint: 10797363
I am rejecting this response because:
Although IDtrue stated in their...

response to the Revdex.com complaint that they would remove my information, it has been a week and they still have taken no action.  
Regards,
M[redacted]