IDTrue.com

Hello,Thank you for contacting ID True, and we're sorry for your experience with our product.  We strive to provide the most accurate public records, and compile data from thousands of Federal, State, and County jurisdictions.  Keep in mind, since the data source is public record, we can...

not insure the accuracy, and many jurisdictions fail to report and update public records.  At the top of the reports, there is button which allows you to see all the jurisdictions that are reported.  Our product does offer unlimited reports, so if you ran reports on any other people, you would see this may have just been an anomaly.  We're continuing to improve our reporting tools, while trying to provide the best quality reports at very competitive price.I do see you contacted our Customer Support team on March 16th, and you were provided with a full refund for your experience.Thanks for trying ID True.

Hello A[redacted],
Thank you for your response.  Our policy is to remove listings of public
record that are sealed by court order or expungement.  However, we do remove
information for the protection of law enforcement, public officials, victims of
identity theft, and other special cases...

in which Federal or local law requires
information removal.  As a one time courtesy, we can go ahead and remove your
name from our site, but we can not guarantee your name will be removed from
other data sources. Please allow 10 - 14 business days for the removal to reflect on our website. Thank you,iD true

Complaint: 10659688
I am rejecting this response because:
The company misrepresented what it would provide for the fee they were charging. At no point was I informed of an automatic monthly charge for more than twice...

the original amount. After much searching after the second charge was made, I finally found their well-hidden 'disclaimer'. This company wass not very forthcoming with their shady terms until I called them out on it. I found the little information they provided in their so-called searches to be lacking, if not comPletely incorrect. I know this to be true because after the first inaccuracy, I " searched" my own name. Again, it was incomplete or inaccurate. Their "courtesy" half refund was a further insult. They are fraudulent and should be shut down for good. You can find more and better information on Google for free! 
Regards,
B[redacted]

We apologize that you were unsuccessful in reaching our
customer service team. We have issued a refund for the charge of $9.95 for the one
month trial and cancelled your subscription. We have sent confirmation emails
for both the refund and the cancellation.
class="MsoNormal"> 
Thank you,
iDtrue

We apologize that the information is still on our website. We have taken action to have all of your information removed from our site. Please allow 7-10 business days for this action to take effect on our website. 
Thank you,
iD true

Hello J[redacted],
We apologize that you had trouble with the cancellation of
your subscription and that you did not receive a reply to your request.
Currently we do not offer the option to cancel by email. The...

only way a
consumer can cancel out their subscription is to call our Customer Service Team at ###-###-####. Since you did
not receive a reply with instructions on how to proceed to get your
subscription cancelled we have refunded the $14.95 charged 2/18/2016 and
cancelled your subscription. You should receive emails to confirm the refund
and the cancellation.
Thank you,
iD true

Hello Mr. E[redacted],
We appreciate you sharing your concerns. We have recently
launched an Opt-out option on our website. Here is the link to opt out your
information:
http://www.idtrue.com/optout
Once you have clicked the link above please follow the
Opt-out instructions to...

have your information removed.
Thank you,
iD true

My information is below. If anything else is needed, contact me immediately. If I don't hear from you, I will assume my request has been processed. 
https://www.idtrue.com/account.php?src=&subid=&plan=&check=&qfir...⇄ /> https://www.idtrue.com/account.php?src=&subid=&plan=&check=&qfir...⇄ /> https://www.idtrue.com/account.php?src=&subid=&plan=&check=&qfir...⇄ /> https://www.idtrue.com/account.php?src=&subid=&plan=&check=&qfir...⇄ /> https://www.idtrue.com/account.php?src=&subid=&plan=&check=&qfir...⇄ /> https://www.idtrue.com/account.php?src=&subid=&plan=&check=&qfir...⇄ /> Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10704139, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

Hello M[redacted],
We recently launched an Opt Out feature on our website. Please
feel free to use the link below to remove your records from our public records
search.
class="MsoNormal">
http://www.idtrue.com/optout/
How it works:
1. Click the “Opt Out” link at the bottom of the home page.
2. Enter your name and search to find your search record(s).
3. Select your record in the search results. Click the “This
is Me” button.
4. You will be prompted to enter your email address, and iD
true will send a link to confirm the opt-out. *Please check junk/bulk mail for
this.
Also FAQs are on the “Opt Out” page for your convenience.
Thank you,
iD true

We have taken care of your request and removed your information. Thank you,iDtrue

Hello C[redacted],
Our policy is to remove listings of public record
that are sealed by court order or expungement.  However, we do remove
information for the protection of law enforcement, public officials, victims of
identity theft, and other special cases in which Federal or local law...

requires
information removal.  We will have your name removed from our site, but we
can not guarantee your name will be removed from other data sources. Please
allow 10 – 14 business days for the removal of your information to be complete.
Thank you,
iD true

Unfortunately, we cannot remove the general public's information from our search results such as name or location since it is...

aggregated from multiple 3rd party public records.  Our website simply searches existing databases and sites with public record information such as property records, court records, and licenses.  
However, if the customer has an official signed court order, such as an expungement, to block a public record (arrest, court judgement, etc.), we can facilitate this removal since it is not intended to be public record.
 
T[redacted]
Vice President Operations

Complaint: 11181369
I am rejecting this response because:Removing the link, and data should not take more than 30 minutes. I do not see why IDTRUE.com is dragging it for more than 6 months. I do not see how personal sensitive information and privacy information has been violated. If it is not removed, I would have to move legal to look into it, for a suit.
Regards,
R[redacted]

Our policy is to remove listings of public record that are
sealed by court order or expungement.  However, we do remove information
for the protection of law enforcement, public officials, victims of identity
theft, and other special cases in which Federal or local law requires
information...

removal.  We went ahead and removed your name from our site,
but we can not guarantee your name will be removed from other data sources.

Hello K[redacted]
 
Thank you for sharing your concerns. We recently launched an
opt-out option on our website. The link to opt-out your information is:
 
class="MsoNormal">http://www.idtrue.com/optout
 
Once you have clicked the link please following the opt-out
instructions to ensure your information is removed from our search.
 
Thank you,
iD true

Hello R[redacted],
We have submitted a second request to de-index the static
link. We apologize that this has not been removed already.
 
Thank you,
class="MsoNormal">iD true

Our policy is to remove listings of public record that are
sealed by court order or expungement. However we will have your personal
information removed from our site.
 
Thank you,
class="MsoNormal">iD True

Our policy is to remove listings of public record that are
sealed by court order or expungement. Our website simply searches existing
databases and sites with public record information such as property records,
court records and licenses. However, we do remove information for...

the protection
of law enforcement, public officials, victims of identity theft, and other
special cases in which Federal or local law requires information removal. If
the customer has an official signed court order to block a public record we can
facilitate the removal of information since it is not intended to be public
record.

Hello R[redacted],The second request has been made. We will continue to work on having the static link removed for you. Thank you,iD true

Hello M[redacted],We have removed your information however it takes 10 - 14 business days for the removal of your information to be reflected on our website. Thank you,iD true