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ILMG Reviews (163)

Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Dear customer, The RMA would have been in your email to print out and ship the product back to us Since you never shipped us back the product, and it has been so long I am willing to just ship you a new Mini Flashlight That way you have a working Clip and new Flashlight! I will get that shipped out as of 12-31-15! Thanks Case Closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) This sounds very good if they will full with there deal, What I suggested in the first place that the send mee just the clip and I would replace it my self but told That was impossible they were to send me a return mail label, which has still not been seenIn talking with law enforcement in your area it seem t be the norm that they do not hold up on there end of the dealTime will tell print Thank You

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Hello, I see that your order was delivered to your local post office facility on Monday, 01/25/at 1:P.M and your order is on its way https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES... Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive Your order has been cancelled and refundedPlease allow between 5-business days for this refund to reflect on your accountAgain we are sorry for any inconveniences This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Would have truly desired the items orderedBut a full refund is a good second choice If the business was running behind, any sort of live re-assurance that orders were being processed would have been adequate and understoodA voice mail message after on hold for minutes (times attempts), then unreturned messages sends immediate flags up Thank you

Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Dear Customer, Sorry about our mistake and missing that item for your Package I have another order being shipped out to you with the Charger Here is your new Ref # - LawDomXXXXXXXX Once shipped you will get Tracking Number sent to your Emails address Thanks! Case Closed! Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/13) */ Complaint has been satisfied Thanks for your help ***

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ As stated on our order page, are shipping time is buisness days from the date you order your productYour order your product on 1/03/Your 15th business day is January 25thYou will be receiving your order the week of January 25th Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) The fact I acted in good faith and they took my money right awayAnd now tell me I'll get my flashlight in about a month is pretty poor customer serviceI'll have to wait tell the end of Janto see if I'm truly a satisfied customerThank You Revdex.com for your help in this

Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order was delivered on January 2, , 12: pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was promised the items would be delivered in time for Christmas, but of course they were notthey were delivered the beginning of January and everything seems to be working finethank you for your supportI will never order from this company again

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like your order was Delivered, In/At Mailbox December 26, , 12:pm https://tools.usps.com/go/ [redacted] .action?tLabels=XXXXXXXXXXXXXXXXXXXXXX If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive the items I purchased They send very confusing follow up emails if I hadn't received the email saying my order didn't go through let them know if I still want the items there would not have been an issueI agree this company fulfilled its obligation Thank you

Final Consumer Response / [redacted] (2000, 7, 2015/12/11) */ The product in question finally arrived days laterSo they did in fact ship me what I orderedBut their lack of response and time to ship will prevent me from doing business with this firm in the future

Initial Business Response / [redacted] (1000, 6, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your order and payment has been cancelled and refundedPlease allow 5-business days for the refunded to be credited to your account This case is solved [redacted] ILMG, Inc TLC XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their responseThey have refunded of the charges they made to my CCThey have NOT refunded the third charge in the amount of $(their receipt/order # XXXX-XXXXXI have notified them of this by e-mail 12-24-I will forward that e-mail as well as the e-mail they sent me claiming to have made a full refund and cancelling my orderAfter researching the number of complaints filed by numerous victims concerning the same tactics by this outfit using at least company names I am convinced they are scamming people and simply "grease the squeaky wheels" to keep from being prosecutedThey still owe me $97.oo and I want them to certify that they have removed all of my personal information from their filesThe last "person" contacting me by e-mail was a Mr***@universityofguns.com (ILMG INC)I do not want this claim considered resolved at this time Final Business Response / [redacted] (4000, 12, 2016/01/12) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season It shows that one order was cancelled and refunded while the other order was disputed by the bankThe bank has already refunded the account in full and all orders have been cancelled This case is solved Final Consumer Response / [redacted] (2000, 14, 2016/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Dear Customer, Your order has been delivered December 18, , 12:pm Here is your Tracking : December 18, , 12:pm Case closed

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like your order was Delivered, In/At Mailbox on December 24, , 12:pm If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The ordered items have been delivered

Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive Your order has been cancelled and refundedPlease allow between 5-business days for this refund to reflect on your accountAgain we are sorry for any inconveniences This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the proposal to refund my payment in full

Final Consumer Response / [redacted] (2000, 7, 2016/01/04) */ I have received my merchandise and am very pleased with itThank you for your help in this matter

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... This case is solved [redacted] ILMG, Inc TLC XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's a shame I have to complain to the Revdex.com before I get a responseIt seems to be this company's MOI have never considered Dec 2nd to be holiday seasonIf they need that as an excuse hire more peoplePlenty of people willing to work dirt cheapI can't wait to see what this wait was for, hopefully it is being shipped as they say Final Business Response / [redacted] (4000, 11, 2016/01/12) */ Hello! We sincerely apologize for you experience, we were extremely busy with holiday orders during the months of november and decemberI pulled up the tracking and it shows the item was refused upon deliveryOnce the item arrives back into the warehouse we will issue a full refund https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... This case is solved

Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ Dear Customer, Your order was placed on 11/9/15, We shipped the Product out Nov Product was Delivered, IN/At Mail box on November 18, , 1:pm If you would like refund please mail us back the Items you would like refunded, Please include your Name, Email, Phone number, and reason for return or refund Thank you **This case has been Closed, If customer decides to send Items back for refundCustomer will be refunded once product reaches our department We have also been in communication with customer via email From Customer "Can you check the status of my order? ?I have a couple of numbers that you have sent meThey are XXXX-XXXX and XXXXXXXXXXIf my flashlight has been shipped can you give me a tracking number?? Thanks,?" Our Response "Hi, Thank you for your email Your order has already been shipped with tracking ID: XXXXXXXXXXXXXXXXXXXXXX and it will reach you on November 18, If you have any further questions, please do contact us backWe will be more than happy to help you! I hope you have a great rest of your day! Stay safe out there!" Customers Rating "The light came without batterries and is not worth $I paid for itI don't want the flashlight and would like a full refund on my mastercard." We do not advertise the flashlight coming with Batteries, The Flashlight comes with a Battery Holder that holds AAA which are not includedAlso Customer has the option to purchase the Rechargeable Battery Kit, Then in which the flashlight would come with Flashlight, Batteries, Car/Wall Charger!

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Items where delivered on Dec Tracking Link - https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... Tracking Number - XXXXXXXXXXXXXXXXXXXXXX Thanks Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) After a complaint to the Revdex.comI received an email stating it was shippedThe company needs to communicate better with their customers

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Product Delivered Dec https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... Case closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally received the flashlights and batteries I orderedThank you very much for your help

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ Dear Customer, We are not aware of any advertisement offering the Flashlight for $All of our advertisements are for $ If you could please attach a screenshot of the advertisement for $or where you saw this information, that would be of great help! If you are wanting a refund, Please mail back your Item/s to: NGOA WAREHOUSE S Old Hwy STE R Saint Charles MO, XXXXX Once your item has reached our return department, we will issue you a refund ASAP Thank you and have a fantastic day!

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