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ILMG Reviews (163)

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season It looks like USPS has just picked up your order from our facility, and as soon as they scan the package you will receive a tracking link to track your order This case is closed

Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your full order has been cancelled and refunded Please allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like your order has been Delivered, Front Door/Porch December 21, , 12:pm If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account This case is solved

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Revdex.com Notes, This Customer was refunded and Canceled on 11/30/ Revdex.com was made Dec 2nd Take this case down This case is REJECTED Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response / [redacted] (2000, 7, 2015/12/22) */ I received the worthless piece of [redacted] flashlightCame with no batteries, no instructionsI finally found information on line about what size batteries that should be used and how to put them inYou can close the complaint as receivedI appreciate your helpI would not recommend it to anyone [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.) The items I ordered were shipped back to them on December 23rdThey wrote the response in December 29th and at the time of responding to my complaint they should have already received what I ordered returned to themI can't understand why they can not return a phone call or e-mail meI have checked and as of today I have not been refunded my moneyI would be very surprised if I ever get my money backNot a very reputable company

Initial Business Response / [redacted] (1000, 10, 2016/02/02) */ I see that your order was delivered on January 7, , 1:pm Please see tracking information below https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is closed Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/02/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) never received ordercancelled order on Decemberat 4:p.mvia telephone stop payment the same dayDon't know why was sent but did not receive ordercompany does not return phone calls ( total ) will never do any business with company

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ You have been refunded and your order has been canceled Your Tracking would have been sent to you once your order shipped Sorry for the inconvenience Have a great day and Happy holidays! Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your full order has been cancelled and refunded as of 12/21/ Please allow 5-business days to see the refund credited to your account This case is solved

Initial Business Response / [redacted] (1000, 7, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like your order was Delivered, Left with Individual on December 17, , 12:pm If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account This case is solved

Final Consumer Response / [redacted] (2000, 7, 2016/01/07) */ I received the ordered flashlights today 1/4/Late for Christmas, but still delivered [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like your order was Delivered, In/At Mailbox on December 21, , 9:am https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received product two days after complaint was filedThanks Revdex.com

Initial Business Response / [redacted] (1000, 7, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like your order was shipped Dec 21st, in/at the mailbox where you specified the order to be delivered https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... This case is solved Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: I received my bank statement and the refund is not there Sincerely, James Geib

(The consumer indicated he/she DID NOT accept the response from the business.) I did not disputed the arrival of the package, I disputed the fact that the entire order did not arrive

Initial Business Response / [redacted] (1000, 8, 2015/12/28) */ Hello customer, Your items have been shipped and Delivered, In/At Mailbox on December 21, , 4:pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... Enjoy your items! Have a great New Year! Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the re chargeable batteries but I DID NOT receive the flashlightI have sent SEVERAL emails stating this NO RESPONSEHaving rechargeable batteries and no flashlight is like having a car with no keys Final Business Response / [redacted] (4000, 17, 2016/01/12) */ Hello! We apologize for the missing product in your orderWe are expediting the GFlashlight to the address listedOnce the label is printed an email will be sent with the tracking number This case is solved

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive Your order has been cancelled and refundedPlease allow between 5-business days for this refund to reflect on your accountAgain we are sorry for any inconveniences This case is solved

Hello,I canceled the monthly subscriptionPlease allow 5-business days to see the refund in your accountIf you have any other questions, please email me at ***@universityofguns.com Thank you,***- Administrative Support Specialist Supervisor @ Lumitact

Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ This whole order was canceled and refundedPlease allow 5-business days to see the credit on your card This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) As I said in my complaint I really would have preferred their productHowever, I'm happy that they refunded my moneyI wanted a response from them but had not received anythingI consider the incident closedThank you Revdex.com for helping meI appreciate it

Initial Business Response / [redacted] (1000, 6, 2016/01/04) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has been Delivered, In/At Mailbox on January 2, , 3: pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did in fact recive my product yesterday, but when I received the email with tracking information, it was for a package that had been delivered elsewhere in NovemberI won't be ordering for this company again, regardless of the reason for the poor customer serviceIt all felt very shady, and I would not feel safe sending money to you againI hope you acquire some better business practices, and focus a bit more on the customer service availability factor

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