Initial Business Response / [redacted] (1000, 7, 2015/09/22) */ Hello customer, Looks like we received your email on 8/28/to Cancel your membershipWe Canceled it on 9/1/ We also have email correspondence with above customer stating "Thank you for your help" after we Canceled his membership If anything else is needed please email or call us at [redacted] @nationalgunowner.org or XXXX-XXX-XXXX Thanks!
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season This order has been cancelled and the refund has bee processed Please allow 5-business days for the refunded to be credited to your account This case is solved [redacted] ILMG, Inc TLC XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm just glad to know that I won't be charged for merchandise I never received
hello, As stated on our order page, are shipping time is buisness days from the date you order your productYour order your product on 12/26/Your 15th business day is January 19thYou will be receiving your order the week of January 19th
Final Consumer Response / [redacted] (2000, 7, 2016/01/06) */ I received the merchandise yesterdayOther than the lack of communication from ILMG, I am satisfied with the outcome
Hello, I processed a full refund for three charges of $on the customers accountPlease allow 5-business days to see the refund in your accountThank you,***- Administrative Support Specialist @ Lumitact
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has been Delivered, In/At Mailbox on January 2, , 2:pm If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved
Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your full order has been cancelled and refunded Please allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have only received an email stating that they are refunding $and $for the mini flashlights and extra batteriesI have not received any response regarding the regular flashlights $and rechargeable batteries $ Final Consumer Response / [redacted] (2000, 13, 2015/12/30) */ My Capital One Credit Card company has refunded the $and $48.00, so as long as NGOA doesn't try and recharge me I am happy with the final result of this matter
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday seasonYour order will be shipping out to you shortly If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/06) */ Have not yet received shipmentI did receive information through you that "It would be shipped shortly and if I did not want to accept it, I could return it for refund to paypal Product_Or_Service: Flashlights and chargers Do not shipRefund into paypal immediatelyDAH Final Consumer Response / [redacted] (2000, 19, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 17, 2016/01/12) */ Hello! USPS shows the order was deliveredIt was shipped out on 01/06/If you would like a refund please ship the order back to the NGOA warehouse at [redacted] Saint Charles, MO, XXXXX and we will issue a full refundPlease provide your name and email address and that you would like a refund on a notice inside the package Thank you This case is solved
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Dear customer, Your item arrived at our USPS destination facility in SPRINGFIELD, MA XXXXX on January 4, at 11:amThe item is currently in transit to the destination https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Dear customer, Looks like we shipped out your order separately, We shipped out the GFlashlight on 12-18-15, Your rechargeable battery kit will be going out as well Here is tracking for your GXXX - XXXXXXXXXXXXXXXXXXXXXX Via USPS The rest of you package will be shipping out 12-24- Thanks! case is resolved! Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/02/03) */ Product shipped and this case resolved to my satisfaction
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Hello, Your items have been shipped and Delivered in/at Mailbox on Nov 30th at 2:16pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Thank you and Happy Holidays! Initial Consumer Rebuttal Thank you , for your help in this matterI have received the product I paid forYes I consider the complaint CLOSED [redacted] @yahoo.com
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has been Delivered, In/At Mailbox at December 26, , 2: pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved
Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello [redacted] , I would love to get your flashlights working for youWe RARELY have customers companying that their flashlight does not work The most common problem is: There is a Clear Plastic Wrap on the Batteries, this needs to be removed before using the batteries or it will block the connection Also make sure the Battery is facing Nipple down into the Flashlight Also I would like to assure you that we are not a "scam" If we where why would we have sent you a product? We are extremely busy during the Holiday Season thus why it may of been hard to get into contact with usWe do apologize! If you would still like a refund, Once items have been shipped back to our warehouse, We will issue refund and will take 5-Business days to show up in your account! We will follow up with email Thanks Case has been resolved! Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/29) */ You can close this case I'm not paying too return these but I will never do business with this company again thanks
Final Consumer Response / [redacted] (2000, 7, 2015/12/22) */ On December 14, 2015, I filed a complaint with the StLouis Revdex.com (complaint case # XXXXXXX) on a company called ILMG Inclocated at [redacted] S [redacted] STE R, Saint Charles, MO XXXXX-XXXXMy complaint centered on five rechargeable flashlights, batteries, and car mountI had ordered the product from ILMG on November 22, 2015, and had not received the productsMy attempts to contact the company went unanswered On December 19, 2015, I received all five flashlights via the United States Postal ServiceI had intended to provide these flashlights to a local community college police department, since the product was to have been used by the US military in combat operationsHowever, after a review of the product, the flashlights are substandard and not for public safety use, and I question as to whether this product was indeed used in combat military operationsThe product failed to measure up to what I believe the advertising to be Since I am stuck with these flashlights, I am willing to send to you one of them for your review and to compare them to the advertisingIf you need any further information or I can be of service to you, please do not hesitate to contact me [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your full order has been cancelled and refunded Please allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Rufus please
Hello! The order was on hold due to a back order on the Mini GFlashlight KitsBelow I will provide the tracking infoWe sincerely apologize for the delayed shippingThey should be picked up by USPS this evening and will arrive within 2-business days https://tools.usps.com/go/TrackConfirmAction.action?tLabels= [redacted] This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Solved Via email! Case Closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Hello! We apologize we did not contact you regarding the returned product, USPS shows that it was delivered back to us, however, we never received itI will be sending you an email shortly regarding a corrected address via [redacted] @gmail.com This case is solved Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not accept the response until the company has made good on their commitment to send what I have ordered Final Business Response / [redacted] (4000, 9, 2016/01/27) */ We have reshipped your order to the below address [redacted] STE [redacted] CORPUS CHRISTI, TX XXXXX-XXXX US We will send you an email with your tracking information, once your order has shippedPlease allow 10-buisness days for shipping
Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello, We apologize that we did not catch this sooner, as we have been busy due to the holiday season You have been refunded of all charges, and will be cancelled from the membership This case is solved Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 7, 2015/09/22) */ Hello customer, Looks like we received your email on 8/28/to Cancel your membershipWe Canceled it on 9/1/ We also have email correspondence with above customer stating "Thank you for your help" after we Canceled his membership If anything else is needed please email or call us at [redacted] @nationalgunowner.org or XXXX-XXX-XXXX Thanks!
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season This order has been cancelled and the refund has bee processed Please allow 5-business days for the refunded to be credited to your account This case is solved [redacted] ILMG, Inc TLC XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm just glad to know that I won't be charged for merchandise I never received
hello, As stated on our order page, are shipping time is buisness days from the date you order your productYour order your product on 12/26/Your 15th business day is January 19thYou will be receiving your order the week of January 19th
Final Consumer Response / [redacted] (2000, 7, 2016/01/06) */ I received the merchandise yesterdayOther than the lack of communication from ILMG, I am satisfied with the outcome
Hello, I processed a full refund for three charges of $on the customers accountPlease allow 5-business days to see the refund in your accountThank you,***- Administrative Support Specialist @ Lumitact
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has been Delivered, In/At Mailbox on January 2, , 2:pm If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved
Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your full order has been cancelled and refunded Please allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have only received an email stating that they are refunding $and $for the mini flashlights and extra batteriesI have not received any response regarding the regular flashlights $and rechargeable batteries $ Final Consumer Response / [redacted] (2000, 13, 2015/12/30) */ My Capital One Credit Card company has refunded the $and $48.00, so as long as NGOA doesn't try and recharge me I am happy with the final result of this matter
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday seasonYour order will be shipping out to you shortly If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/06) */ Have not yet received shipmentI did receive information through you that "It would be shipped shortly and if I did not want to accept it, I could return it for refund to paypal Product_Or_Service: Flashlights and chargers Do not shipRefund into paypal immediatelyDAH Final Consumer Response / [redacted] (2000, 19, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 17, 2016/01/12) */ Hello! USPS shows the order was deliveredIt was shipped out on 01/06/If you would like a refund please ship the order back to the NGOA warehouse at [redacted] Saint Charles, MO, XXXXX and we will issue a full refundPlease provide your name and email address and that you would like a refund on a notice inside the package Thank you This case is solved
Hello,I attached a screen shot of the refund that we processedPlease check with your bank to ask about your refundThis case is closed
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Dear customer, Your item arrived at our USPS destination facility in SPRINGFIELD, MA XXXXX on January 4, at 11:amThe item is currently in transit to the destination https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Dear customer, Looks like we shipped out your order separately, We shipped out the GFlashlight on 12-18-15, Your rechargeable battery kit will be going out as well Here is tracking for your GXXX - XXXXXXXXXXXXXXXXXXXXXX Via USPS The rest of you package will be shipping out 12-24- Thanks! case is resolved! Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/02/03) */ Product shipped and this case resolved to my satisfaction
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Hello, Your items have been shipped and Delivered in/at Mailbox on Nov 30th at 2:16pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Thank you and Happy Holidays! Initial Consumer Rebuttal Thank you , for your help in this matterI have received the product I paid forYes I consider the complaint CLOSED [redacted] @yahoo.com
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has been Delivered, In/At Mailbox at December 26, , 2: pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved
Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello [redacted] , I would love to get your flashlights working for youWe RARELY have customers companying that their flashlight does not work The most common problem is: There is a Clear Plastic Wrap on the Batteries, this needs to be removed before using the batteries or it will block the connection Also make sure the Battery is facing Nipple down into the Flashlight Also I would like to assure you that we are not a "scam" If we where why would we have sent you a product? We are extremely busy during the Holiday Season thus why it may of been hard to get into contact with usWe do apologize! If you would still like a refund, Once items have been shipped back to our warehouse, We will issue refund and will take 5-Business days to show up in your account! We will follow up with email Thanks Case has been resolved! Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/29) */ You can close this case I'm not paying too return these but I will never do business with this company again thanks
Final Consumer Response / [redacted] (2000, 7, 2015/12/22) */ On December 14, 2015, I filed a complaint with the StLouis Revdex.com (complaint case # XXXXXXX) on a company called ILMG Inclocated at [redacted] S [redacted] STE R, Saint Charles, MO XXXXX-XXXXMy complaint centered on five rechargeable flashlights, batteries, and car mountI had ordered the product from ILMG on November 22, 2015, and had not received the productsMy attempts to contact the company went unanswered On December 19, 2015, I received all five flashlights via the United States Postal ServiceI had intended to provide these flashlights to a local community college police department, since the product was to have been used by the US military in combat operationsHowever, after a review of the product, the flashlights are substandard and not for public safety use, and I question as to whether this product was indeed used in combat military operationsThe product failed to measure up to what I believe the advertising to be Since I am stuck with these flashlights, I am willing to send to you one of them for your review and to compare them to the advertisingIf you need any further information or I can be of service to you, please do not hesitate to contact me [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your full order has been cancelled and refunded Please allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Rufus please
Hello! The order was on hold due to a back order on the Mini GFlashlight KitsBelow I will provide the tracking infoWe sincerely apologize for the delayed shippingThey should be picked up by USPS this evening and will arrive within 2-business days https://tools.usps.com/go/TrackConfirmAction.action?tLabels= [redacted] This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Solved Via email! Case Closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Hello! We apologize we did not contact you regarding the returned product, USPS shows that it was delivered back to us, however, we never received itI will be sending you an email shortly regarding a corrected address via [redacted] @gmail.com This case is solved Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not accept the response until the company has made good on their commitment to send what I have ordered Final Business Response / [redacted] (4000, 9, 2016/01/27) */ We have reshipped your order to the below address [redacted] STE [redacted] CORPUS CHRISTI, TX XXXXX-XXXX US We will send you an email with your tracking information, once your order has shippedPlease allow 10-buisness days for shipping
Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello, We apologize that we did not catch this sooner, as we have been busy due to the holiday season You have been refunded of all charges, and will be cancelled from the membership This case is solved Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)