Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ I see that your order has already been picked up by USPS and is on it's wayPlease see tracking information belowsee that your order has already been picked up by USPS and is on it's way https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...⇄ If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Hello! The targets ordered are on the wayBelow is the tracking numberThe $for the subscription membership from the $additional targets has been cancelled and refunded https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ This case is solved Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have not received my merchandise and the tracking number provided by the company is invalid Final Business Response / [redacted] (4000, 9, 2016/01/14) */ Hello! We apologize for the delay in shipmentI do see that USPS delivered your products on January 13, , 2:pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Your account shows that the day free Trial membership that came with the $additional targets did go past the days without getting cancelled and so it charged the accountWe have cancelled the subscription for you and refunded the $back into your accountPlease allow business days for your bank to process the refund This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like Your item was delivered in or at the mailbox at 12:pm on December 26, in THOROFARE, NJ XXXXX https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Hello [redacted] , I am sorry our shipping team missed one (1) Flashlight in your order It seems we where playing a little phone tag, You called us, We called you left a VM and you called us back To my understanding you never talked to a live Rep to get you out another Flashlight We are willing to send you out another flashlight to complete your order If you are wanting a refund you will need to send the flashlight back to us at: NGOA Returns [redacted] S [redacted] STE R Saint Charles MO XXXXX Include a note, with your Name, Number, Email address, and let us know you are wanting a refund for $since we missed one of your flashlight during the shipping process Once we get the Items we will issue a Refund in Full for $350, That normally takes 5-Business days once we receive your Items Happy Holidays Case Closed, If product are returned we will issue refund for all Flashlights, Or if customers wants us to send out more flashlight we will make that happen! Thanks! Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will be satisfied if ILMG will send me more flashlight to complete the orderThat will probably be the easiest solution to the problem Thank You, [redacted] Final Business Response / [redacted] (4000, 30, 2016/02/04) */ The amount of $35, was refunded to your account on 01/21/ Please allow 5-business days to see your credit on your account This case is closed
Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that Your item was delivered in or at the mailbox at 8:am on December 24, in [redacted] *** https://tools.usps.com/go/TrackConfirmAction.action?tLabels= [redacted] If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ [redacted] ***, Chatting with us is one of the fastest ways to get a hold of us during the holiday season. I have gone ahead and Canceled your order as far as a refund, its seem you have made a dispute with you bank. Thus I cannot issue a... refund on my end till your bank resolves the dispute. Thanks! Happy Holidays! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once my bank confirms that they have settled with this company, then and only then will I feel confident that I have not been ripped off and that I can safely drop my complaint against the company. Thanks.
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Dear Customer, We have no intentions of giving out numbersOur Phone number is XXX-XXX-XXXX, XXX-XXX-XXXX Looks like they are pretty similar, If you get calls you can give them our XXX-XXX-XXXX! Thanks! Case closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) The volume of calls was far too high for all these customers to have the wrong numberSomeone at your business is clearly giving the wrong number out, and the number in question is a disconnected number VoIP numbers used in auto-dialers don't take inbound calls automatically, they need to be set up correctly to do soYou can't just use a DID at random and hope that inbounds can be receivedNot sure what dialer you're using Marking this as accepted because we've opted to just change our own DIDNot worth the stress
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your full order has been cancelled and refunded Please allow 5-business days to see the refund credited to your account This case is resolved
Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has been Delivered, In/At Mailbox at December 26, , 1: pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will Return XX-one of the Tactical FlashlightsPer their Reply, they will Credit Back my Acct for $I will keep the other oneThank You Revdex.com for your Help on this matter! It is AppreciatedHave a Blessed 2016!!! [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by USPS and is on it's wayIt also looks like your fist order has been deliveredLike many retailers, it has been a busy holiday seasonWe apologize for the delay https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...⇄ Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello, We apologize that you are dissatisfied with the productIf you'd like to follow through with the return process, we'd be happy to give you a refundSimply write return to sender on the package it was sent in, and the United States Postal Service will pick it up and return it to us Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response, on its face, seems reasonableHowever, they had indicated somewhere, when I did finally find some input from them, they would charge a 20% restocking fee, which is basically insult to injury, since that amount would likely cover their expense for the lightI had ordered the lights as gifts and have given some of them already (delivery time in the way of five to six weeks, so no backup plan when the lights arrived December 24)If they are willing to refund half of the money as already requested, I will accept that.(I do not expect them to do so.) Further, with the advertising hype, which has continued to increase as I have followed the sales pitch, I do not trust these vendors to keep their word on the refund, or at the very least not timelySO I am again requesting Revdex.com require the vendors/advertisers to be factualI do not see their claims being valid as a military light, or the brightest, nor as durable as describedThe 'o' ring seals are loose and not likely to seal, as wellI do have comparison there with other lights I have examined in reasonable detailThese lights quite simply do not meet the quality being stated in the selling promotionIf I could find means to warn the buying public of the discrepancy(s) already enumerated, I would very readily do soPlease require accuracy in the selling promotion or cease and desist Final Business Response / [redacted] (4000, 9, 2016/01/12) */ We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order was delivered on December 23, , 11:am https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved
Initial Business Response / [redacted] (1000, 7, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like your order was delivered Delivered, In/At Mailbox on December 23, , 2:pm If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account This case is solved
Initial Business Response / [redacted] (1000, 7, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive Your order has already been cancelled and refunded as of12/13/Please allow between 5-business days for this refund to reflect on your accountAgain we are sorry for any inconveniences This case is solved Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 13, 2016/01/14) */ We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order was delivered to NGOA on January 2, , 11: am https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ And your account has been refunded for the items on your order This case is closed
Hello, we apologize that you received a defective GFlashlightWe do have a day refund policy, but since your purchase was in 2016, and your complaint with us to the Revdex.com is in 2017, we can not process a refundBut we do stand by our product, so if you could ship us your defective G flashlight we will replace it with a brand new GPlease include a note that has your full name, email address, your current shipping address and what is wrong with the GFlashlightOnce we receive your flashlight, we will verify that it is defective and we will call you to confirm that it is defective and that we shipped you out a brand new GflashlightPlease ship the defective Gflashlight to the below addressIf you prefer, you can contact me through email or phoneMy email address is ***@universityofguns.com and our phone number is [redacted] Our ship to address is Lumitact [redacted] ***Please contact me by email or phone if you have any questions about this process Thank you,***-Contact Center Director @ LumitactEmail: ***@universityofguns.com Phone: [redacted] ***Earth City MO
Initial Business Response / [redacted] (1000, 8, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like your order has already been shipped and you should be receiving them in the next couple of days https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ This case is closed
Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by UPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by UPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...⇄ Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) They sent me a tracking number on Monday 1/18/16, I called them to ask them why they did that, seeing I cancelled the order on Thursday 1/14/I told them that I cancelled the order on Thursday, the rep said, I did not cancel the orderI talked to the supervisor, his name was ***, employee number [redacted] he said I did not cancel the order on Thursday alsoI told [redacted] I wanted my money back and, that they should have never sent the package out [redacted] said, he would be sent out that day, I did receive an email that night (Monday 1/18/16) stating that my refund was being sent out, [redacted] clamed I should receive it by Tuesday, I checked my account and my refund did show up on wed 1/20/There is to much hassle with this company, I will never deal with NGOA again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is very unfortunate that a company refuses to refund a customers money because of their unclear terms!There is no way on God's Green Earth that I will ever do business with this company again!I am sure from other complaints on this company that I've seen there are many more people in this same boat!Now if they will only remove me from their email list I will be happy! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ I see that your order has already been picked up by USPS and is on it's wayPlease see tracking information belowsee that your order has already been picked up by USPS and is on it's way https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...⇄ If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Hello! The targets ordered are on the wayBelow is the tracking numberThe $for the subscription membership from the $additional targets has been cancelled and refunded https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ This case is solved Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have not received my merchandise and the tracking number provided by the company is invalid Final Business Response / [redacted] (4000, 9, 2016/01/14) */ Hello! We apologize for the delay in shipmentI do see that USPS delivered your products on January 13, , 2:pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Your account shows that the day free Trial membership that came with the $additional targets did go past the days without getting cancelled and so it charged the accountWe have cancelled the subscription for you and refunded the $back into your accountPlease allow business days for your bank to process the refund This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like Your item was delivered in or at the mailbox at 12:pm on December 26, in THOROFARE, NJ XXXXX https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Hello [redacted] , I am sorry our shipping team missed one (1) Flashlight in your order It seems we where playing a little phone tag, You called us, We called you left a VM and you called us back To my understanding you never talked to a live Rep to get you out another Flashlight We are willing to send you out another flashlight to complete your order If you are wanting a refund you will need to send the flashlight back to us at: NGOA Returns [redacted] S [redacted] STE R Saint Charles MO XXXXX Include a note, with your Name, Number, Email address, and let us know you are wanting a refund for $since we missed one of your flashlight during the shipping process Once we get the Items we will issue a Refund in Full for $350, That normally takes 5-Business days once we receive your Items Happy Holidays Case Closed, If product are returned we will issue refund for all Flashlights, Or if customers wants us to send out more flashlight we will make that happen! Thanks! Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will be satisfied if ILMG will send me more flashlight to complete the orderThat will probably be the easiest solution to the problem Thank You, [redacted] Final Business Response / [redacted] (4000, 30, 2016/02/04) */ The amount of $35, was refunded to your account on 01/21/ Please allow 5-business days to see your credit on your account This case is closed
Final Consumer Response / [redacted] (2000, 7, 2015/12/22) */ I received my flashlite on 12/21/
Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that Your item was delivered in or at the mailbox at 8:am on December 24, in [redacted] *** https://tools.usps.com/go/TrackConfirmAction.action?tLabels= [redacted] If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ [redacted] ***, Chatting with us is one of the fastest ways to get a hold of us during the holiday season. I have gone ahead and Canceled your order as far as a refund, its seem you have made a dispute with you bank. Thus I cannot issue a... refund on my end till your bank resolves the dispute. Thanks! Happy Holidays! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once my bank confirms that they have settled with this company, then and only then will I feel confident that I have not been ripped off and that I can safely drop my complaint against the company. Thanks.
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Dear Customer, We have no intentions of giving out numbersOur Phone number is XXX-XXX-XXXX, XXX-XXX-XXXX Looks like they are pretty similar, If you get calls you can give them our XXX-XXX-XXXX! Thanks! Case closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) The volume of calls was far too high for all these customers to have the wrong numberSomeone at your business is clearly giving the wrong number out, and the number in question is a disconnected number VoIP numbers used in auto-dialers don't take inbound calls automatically, they need to be set up correctly to do soYou can't just use a DID at random and hope that inbounds can be receivedNot sure what dialer you're using Marking this as accepted because we've opted to just change our own DIDNot worth the stress
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your full order has been cancelled and refunded Please allow 5-business days to see the refund credited to your account This case is resolved
Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has been Delivered, In/At Mailbox at December 26, , 1: pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will Return XX-one of the Tactical FlashlightsPer their Reply, they will Credit Back my Acct for $I will keep the other oneThank You Revdex.com for your Help on this matter! It is AppreciatedHave a Blessed 2016!!! [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by USPS and is on it's wayIt also looks like your fist order has been deliveredLike many retailers, it has been a busy holiday seasonWe apologize for the delay https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...⇄ Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello, We apologize that you are dissatisfied with the productIf you'd like to follow through with the return process, we'd be happy to give you a refundSimply write return to sender on the package it was sent in, and the United States Postal Service will pick it up and return it to us Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response, on its face, seems reasonableHowever, they had indicated somewhere, when I did finally find some input from them, they would charge a 20% restocking fee, which is basically insult to injury, since that amount would likely cover their expense for the lightI had ordered the lights as gifts and have given some of them already (delivery time in the way of five to six weeks, so no backup plan when the lights arrived December 24)If they are willing to refund half of the money as already requested, I will accept that.(I do not expect them to do so.) Further, with the advertising hype, which has continued to increase as I have followed the sales pitch, I do not trust these vendors to keep their word on the refund, or at the very least not timelySO I am again requesting Revdex.com require the vendors/advertisers to be factualI do not see their claims being valid as a military light, or the brightest, nor as durable as describedThe 'o' ring seals are loose and not likely to seal, as wellI do have comparison there with other lights I have examined in reasonable detailThese lights quite simply do not meet the quality being stated in the selling promotionIf I could find means to warn the buying public of the discrepancy(s) already enumerated, I would very readily do soPlease require accuracy in the selling promotion or cease and desist Final Business Response / [redacted] (4000, 9, 2016/01/12) */ We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order was delivered on December 23, , 11:am https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved
Initial Business Response / [redacted] (1000, 7, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like your order was delivered Delivered, In/At Mailbox on December 23, , 2:pm If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account This case is solved
Initial Business Response / [redacted] (1000, 7, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive Your order has already been cancelled and refunded as of12/13/Please allow between 5-business days for this refund to reflect on your accountAgain we are sorry for any inconveniences This case is solved Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 13, 2016/01/14) */ We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order was delivered to NGOA on January 2, , 11: am https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ And your account has been refunded for the items on your order This case is closed
Hello, we apologize that you received a defective GFlashlightWe do have a day refund policy, but since your purchase was in 2016, and your complaint with us to the Revdex.com is in 2017, we can not process a refundBut we do stand by our product, so if you could ship us your defective G flashlight we will replace it with a brand new GPlease include a note that has your full name, email address, your current shipping address and what is wrong with the GFlashlightOnce we receive your flashlight, we will verify that it is defective and we will call you to confirm that it is defective and that we shipped you out a brand new GflashlightPlease ship the defective Gflashlight to the below addressIf you prefer, you can contact me through email or phoneMy email address is ***@universityofguns.com and our phone number is [redacted] Our ship to address is Lumitact [redacted] ***Please contact me by email or phone if you have any questions about this process Thank you,***-Contact Center Director @ LumitactEmail: ***@universityofguns.com Phone: [redacted] ***Earth City MO
Initial Business Response / [redacted] (1000, 8, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like your order has already been shipped and you should be receiving them in the next couple of days https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ This case is closed
Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by UPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by UPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...⇄ Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) They sent me a tracking number on Monday 1/18/16, I called them to ask them why they did that, seeing I cancelled the order on Thursday 1/14/I told them that I cancelled the order on Thursday, the rep said, I did not cancel the orderI talked to the supervisor, his name was ***, employee number [redacted] he said I did not cancel the order on Thursday alsoI told [redacted] I wanted my money back and, that they should have never sent the package out [redacted] said, he would be sent out that day, I did receive an email that night (Monday 1/18/16) stating that my refund was being sent out, [redacted] clamed I should receive it by Tuesday, I checked my account and my refund did show up on wed 1/20/There is to much hassle with this company, I will never deal with NGOA again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is very unfortunate that a company refuses to refund a customers money because of their unclear terms!There is no way on God's Green Earth that I will ever do business with this company again!I am sure from other complaints on this company that I've seen there are many more people in this same boat!Now if they will only remove me from their email list I will be happy! Sincerely, [redacted]