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ILMG Reviews (163)

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ We have shipped your order on Dec 10th, Per USPS package will arrive Dec 17th We have added many more employees due to the increase in holiday salesCustomer service should be getting better day by day! Thank you for your concern, Please enjoy your product Have a Merry Christmas!

Initial Business Response / [redacted] (1000, 5, 2016/02/15) */ USPS has your package and its on its wayPlease see tracking link belowIf you have any questions about the whereabouts of your package, you will have to contact your local postal office https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES...

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive Your order has been cancelled and refundedPlease allow between 5-business days for this refund to reflect on your accountAgain we are sorry for any inconveniences This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was finally able to speak to a person after trying so many timesThey were able to refund me for part of the order as I had requestedIt didn't arrive before Christmas but that's okay

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Customer, Please Send back your product to [redacted] S [redacted] STE R Saint Charles MO XXXXX Please include a note stating you would like a refund, also include your email address, Phone number, and name Once we have received the items back we will issue a refund Once the refund has been issued it will take 5-Business days If you have any questions please call us at XXX-XXX-XXXX Thank you and have a great rest of your day!

Hello, We are sending another package out with the additional GFlashlightWe apologize that the items were not packed properly and we are working to resolve the issueYou will receive your item in 10-business days and a new tracking number will be issued This case is closed

Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Unfortunately, these items have been on backorder and are due to ship on Dec 29th If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is closed Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received a Email from them regarding the shipment yet, If they were suppose to send the items I ordered on Dec 29thIt is now Dec 30th and I have received no details as of yet Final Business Response / [redacted] (4000, 11, 2016/01/12) */ Hello! The order was on hold due to a back order on the Mini GFlashlight KitsBelow I will provide the tracking infoWe sincerely apologize for the delayed shippingThey should be picked up by USPS this evening and will arrive within 2-business days https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... This case is solved Final Consumer Response / [redacted] (2000, 13, 2016/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ Dear customer, During the 10-11th our website was duplicating charges, We now have that under-control and fixedSorry for the inconvenience We have Refunded you in full for $and $ We have also sent customer an email as well stating that we have issued a refund! Thanks This case is now Resolved

Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has been Delivered, In/At Mailbox at December 21, , 3: pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I received the flashlight (with no instruction book - husband had to look up online to learn about how to use all features), I have not received anything for the extended year warranty (I have no info for proof or what to do in the event it breaks)And, once again they do not respond to my emails Final Business Response / [redacted] (4000, 18, 2016/01/12) */ We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order was delivered on December 21, , 3:pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that Your item was returned to the sender on December 23, at 10:am in [redacted] XXXXX because of an incomplete address Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The only reason I am accepting their response is that I called them when you sent it to me and they say they are refunding but did not request refund until I called Thank you

Initial Business Response / [redacted] (1000, 8, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like your order was Delivered, In/At Mailbox on December 28, , 5:pm If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account This case is solved

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season It looks like USPS has just picked up your order from our facility, and as soon as they scan the package you will receive a tracking link to track your order This case is solved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Received email from ILMG.Inc stating "Thank you for your order from National Gun Owner Association! We wanted to let you know that your order (#XXXXXXXXX) was shipped via USPS, USPS First Class Mail on 12/29/You can track your package at any time using the link belowPlease note if you do not see a "Tracking Number" or "Tracking Link" then your items have been mailed USPS First Class which does not include tracking**Please allow 24-hours for Tracking Link to become active [redacted] I DO NOT ACCEPT THE BUSINESS RESPONSE AT THIS TIME!! As of 12/31/15, no package received yet through USPS, nor does the tracking number show any info at this timeAS FAR AS I AM CONCERNED, THIS CASE IS NOT SOLVED UNTIL I RECEIVE ALL THE ITEMS AS ORDEREDAlso I had sent an email 12/18/to cancel order and finally was sent an email 12/30/that items were shipped already...how ironic! Case is still open until all items purchased as specified in ad are received

Initial Business Response / [redacted] (1000, 5, 2015/11/27) */ Hello [redacted] , Looks like we refunded you on 11/20/ You should be all set! If not please feel free to give us a call or shoot us an email Thanks! This case is closed, Customer has been refunded Before this Revdex.com was created This case should not be posted

Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello ***, I understand your frustration, I do see that you have refused the package as of Dec 23rd vis USPS, https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... Once the package arrives, we will issue your refund and that normally takes 5-Business Days Thanks! This case is closed Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I did send the flashlight back , because the only response I received from you people was through an online chat which basically told me what I had already known , and that is that you people don't give a [redacted] about your customers and all you want is your money ! ! ! The only reason I notified the B.B.B was to find out if you people were a member and if there were any other complaints , well guess what I found there were many complaints about you , and all for the same reason hmmseems like a pattern to me ! ! ! You people better get your [redacted] together ! ! ! ! And I have reported you to Facebook as being a SCAM and to have you removed from there ! ! ! Don't worry about refunding my money because I notified the credit card company first , and they are aware of the problem and have already issued a refund , so like you said "THIS CASE IS CLOSED " ! ! ! ! ! !

Final Consumer Response / [redacted] (2000, 7, 2015/11/30) */ Company reached out to me & refunded my money quickly

Final Consumer Response / [redacted] (2000, 8, 2015/12/23) */ Ok yesterday I filed a complaint with the Revdex.com and wanted to update that complaint Today I was able to chat on line with a company representative and they assured me that my order would go out todaySHOCKED....I finally got an email stating that my order has been shipped with a tracking number!!!!!!! Still not 100% on the customer service part of this company but I feel better knowing that I have a tracking number It takes them forever and day but finally I feel there is some resolve

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your full order has been cancelled and refunded Please allow 5-business days to see the refund credited to your account This case is solved [redacted] ILMG, Inc TLC XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) My credit card company had already credited my account

Initial Business Response / [redacted] (1000, 7, 2015/12/23) */ ***, Your flashlight has been shipped as of Dec 21st, Out for delivery on 12-24- Merry Christmas Case Closed Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Hello, As stated on our order page, are shipping time is buisness days from the date you order your productYour order your product on 12/25/Your 15th business day is January 18thYou will be receiving your order the week of January 18th

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Dear ***, Your Order has shipped and looks to be on time before Christmas! Here is your Tracking link https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... Tracking number: XXXXXXXXXXXXXXXXXXXXXX Thanks! Happy Holidays! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have not received my orderUntil I do I do not want this dispute closed

Hello, I have canceled the monthly member ship with NGOA buyers club This case is closed

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