Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your order and payment has been cancelled and refundedPlease allow 5-business days for the refunded to be credited to your account This case is solved [redacted] ILMG, Inc TLC XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season and the warehouse missed your order Your full order has been cancelled and refunded Please allow 5- business days for your bank to process the refund This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello customer, We have been very backed up and busy during the holiday Season Your order has been shipped and Delivered on Dec 21st Tracking - https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ We are apologize for the wait! Thanks! Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
(The consumer indicated he/she DID NOT accept the response from the business.) According to the UPS tracking, this has not been shipped as reported to you (Revdex.com)Either the tracking number is not valid, or they failed to create the shipping label & report it to UPSThey indicated that I would have it tomorrow, but this is now not possibleThis is the "story" I, myself, jave received from them on multiple occasionsThey promise, but don't follow through on the promises madeThey fail to notify with updated info & ignore, or make up another excuseI was told by one rep that my product should have shipped WEEKS ago, as they could see some newer orders had already shipped before mineTheir details are erroneous
Hello,The amount of $was refunded by our company on 1/11/Please see attachmentPlease contact your bank to find out about your refund.This case is closed
Final Consumer Response / [redacted] (2000, 7, 2016/01/04) */ The situation has been resolved after you contacted them I received my product within a few days Regards [redacted] ***
Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is closed Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) The flashlight was received!
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Your Flashlight has been delivered Tracking link - https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Tracking # XXXXXXXXXXXXXXXXXXXXXX If you would like to return your items, mail your items to: ILMG Returns [redacted] S [redacted] STE R Saint Charles MO, XXXXX Please Include Name, Number, and Email address Thanks! Case closed
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello [redacted] , I see here that you ordered on 7-21-15, We shipped it out on 7-27-I do see that the Tracking shows nothing due to the package being lost I will get these re shipped out to you Priority mail Also Our new number is XXX-XXX-XXXX, You can reach us via email as well [redacted] @nationalgunowner.org, Or you can even go to www.universityofguns.com and Chat with us in the lower right corner
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like your order has been Delivered, Left with Individual December 24, , 11:am If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your order should be leaving our warehouse shortlyAs soon as USPS scans the package you will receive a tracking link to track your order I do apologize for the delay If you would like a refund, once you receive your order, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved [redacted] ILMG, Inc TLC XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Besides not receiving the products in a timely manner, my credit card has an extra $charge on it! This issue has yet to be addressed and correctedI sent them a lengthy e-mail about this, and will continue to resend it until my credit card is refunded the $ Final Business Response / [redacted] (4000, 9, 2016/01/12) */ Hello! The order is packaged and ready to go out, USPS is to be picking this up today 01/12/We sincerely apologize for the delay in shipment, our Mini Flashlight Kits were backorderedThe Mini Flashlight Kit is the additional $Once the items are delivered to your address, you can ship back any or all items for a refundIf you would like to return all items mark "Return to Sender" on the unopened packagedOr ship individual items to [redacted] Saint Charles, MO XXXXX Suite R https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ This case is solved
Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello customer, Your items have been Delivered, In/At Mailbox on December 28, , 11:am If you would still like a refund please mail your items back to: ILMG Warehouse [redacted] S [redacted] STE R Saint Charles MO XXXXX Please Include your name, email, phone number and reason for return We do apologize for the long waits, during the holiday season! This case is closed!
Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.We I see that your order was delivered on January 25, , 3: pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ f you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 7, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive Your order has been cancelled and refundedPlease allow between 5-business days for this refund to reflect on your accountAgain we are sorry for any inconveniences This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ [redacted] , Order has been shipped and delivered! https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Thanks! Happy Holidays Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/21) */ Thank youI finally received the items I ordered about the of DecI appreciate your help in getting this resolved ***
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Hello [redacted] , You placed your Order on the 18th of Novemeber, Your Item was shipped out on the 8th of December, We are currently 10-days out from the order date due to the Holiday season Your Items Is to be delivered Monday, Dec 14th I do not believe a "Scam Company" would deliver your product, I have also checked our system for any emails from [redacted] @sbcglobal.net, Which we show email from you at this timeAlso our phone lines are also busy due to the holiday so I am sorry for your wait If you have any questions please call us at XXX-XXX-XXXX or Shoot us an email at [redacted] @nationalgunowner.org Thanks! Happy Holidays! Case Closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent e mails from my e mail address: [redacted] @sbcglobal.net and each time it showed the address they advertised came back as invalidAnd if the phones were busy and I left several call back messages to call me with the shipping information, then why didn't they call me backI am not satisfied with their response but did get the package on the 14th of DecemberI will never shop at this company again
Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season. I see that your order has been Delivered, In/At Mailbox at December 21, 2015 , 4:52... pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account. This case is closed.
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delayKeep in mind that USPS recycles their tracking numbers, so please check the tracking link below in hours https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I checked the trackingThe following is what UPS shows DATE & TIME STATUS OF ITEM LOCATION November 23, , 2:pm Delivered, In/At Mailbox FRISCO, TX XXXXX Your item was delivered in or at the mailbox at 2:pm on November 23, in FRISCO, TX XXXXX November 23, , 10:am Out for Delivery FRISCO, TX XXXXX November 23, , 10:am Sorting Complete FRISCO, TX XXXXX November 22, , 11:am Arrived at Hub FRISCO, TX XXXXX November 21, , 10:pm Arrived at USPS Destination Facility DALLAS, TX XXXXX November 21, , 4:am Departed USPS Facility HAZELWOOD, MO XXXXX November 20, , 9:pm Arrived at USPS Origin Facility HAZELWOOD, MO XXXXX November 20, , 8:pm Accepted at USPS Origin Sort Facility SAINT CHARLES, MO XXXXX November 16, Pre-Shipment Info Sent to USPS This shows an item delivered to Frisco, TX on November I placed my order on December T live in Tennessee Did they just make a mistake or WHAT? Final Consumer Response / [redacted] (2000, 14, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Order received after Revdex.com communicationsRefer to my e-mail of January Final Business Response / [redacted] (4000, 12, 2016/01/12) */ e apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order was delivered on January 7, , 9:am https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved
Final Consumer Response / [redacted] (2000, 7, 2015/12/21) */ My order arrived this morning(12-19)Thank you very much for your help [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your order and payment has been cancelled and refundedPlease allow 5-business days for the refunded to be credited to your account This case is solved [redacted] ILMG, Inc TLC XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season and the warehouse missed your order Your full order has been cancelled and refunded Please allow 5- business days for your bank to process the refund This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello customer, We have been very backed up and busy during the holiday Season Your order has been shipped and Delivered on Dec 21st Tracking - https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ We are apologize for the wait! Thanks! Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
(The consumer indicated he/she DID NOT accept the response from the business.) According to the UPS tracking, this has not been shipped as reported to you (Revdex.com)Either the tracking number is not valid, or they failed to create the shipping label & report it to UPSThey indicated that I would have it tomorrow, but this is now not possibleThis is the "story" I, myself, jave received from them on multiple occasionsThey promise, but don't follow through on the promises madeThey fail to notify with updated info & ignore, or make up another excuseI was told by one rep that my product should have shipped WEEKS ago, as they could see some newer orders had already shipped before mineTheir details are erroneous
Hello,The amount of $was refunded by our company on 1/11/Please see attachmentPlease contact your bank to find out about your refund.This case is closed
Final Consumer Response / [redacted] (2000, 7, 2016/01/04) */ The situation has been resolved after you contacted them I received my product within a few days Regards [redacted] ***
Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is closed Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) The flashlight was received!
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Your Flashlight has been delivered Tracking link - https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Tracking # XXXXXXXXXXXXXXXXXXXXXX If you would like to return your items, mail your items to: ILMG Returns [redacted] S [redacted] STE R Saint Charles MO, XXXXX Please Include Name, Number, and Email address Thanks! Case closed
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello [redacted] , I see here that you ordered on 7-21-15, We shipped it out on 7-27-I do see that the Tracking shows nothing due to the package being lost I will get these re shipped out to you Priority mail Also Our new number is XXX-XXX-XXXX, You can reach us via email as well [redacted] @nationalgunowner.org, Or you can even go to www.universityofguns.com and Chat with us in the lower right corner
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like your order has been Delivered, Left with Individual December 24, , 11:am If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your order should be leaving our warehouse shortlyAs soon as USPS scans the package you will receive a tracking link to track your order I do apologize for the delay If you would like a refund, once you receive your order, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved [redacted] ILMG, Inc TLC XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Besides not receiving the products in a timely manner, my credit card has an extra $charge on it! This issue has yet to be addressed and correctedI sent them a lengthy e-mail about this, and will continue to resend it until my credit card is refunded the $ Final Business Response / [redacted] (4000, 9, 2016/01/12) */ Hello! The order is packaged and ready to go out, USPS is to be picking this up today 01/12/We sincerely apologize for the delay in shipment, our Mini Flashlight Kits were backorderedThe Mini Flashlight Kit is the additional $Once the items are delivered to your address, you can ship back any or all items for a refundIf you would like to return all items mark "Return to Sender" on the unopened packagedOr ship individual items to [redacted] Saint Charles, MO XXXXX Suite R https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ This case is solved
Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello customer, Your items have been Delivered, In/At Mailbox on December 28, , 11:am If you would still like a refund please mail your items back to: ILMG Warehouse [redacted] S [redacted] STE R Saint Charles MO XXXXX Please Include your name, email, phone number and reason for return We do apologize for the long waits, during the holiday season! This case is closed!
Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season.We I see that your order was delivered on January 25, , 3: pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ f you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 7, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive Your order has been cancelled and refundedPlease allow between 5-business days for this refund to reflect on your accountAgain we are sorry for any inconveniences This case is solved
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ [redacted] , Order has been shipped and delivered! https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Thanks! Happy Holidays Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/21) */ Thank youI finally received the items I ordered about the of DecI appreciate your help in getting this resolved ***
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Hello [redacted] , You placed your Order on the 18th of Novemeber, Your Item was shipped out on the 8th of December, We are currently 10-days out from the order date due to the Holiday season Your Items Is to be delivered Monday, Dec 14th I do not believe a "Scam Company" would deliver your product, I have also checked our system for any emails from [redacted] @sbcglobal.net, Which we show email from you at this timeAlso our phone lines are also busy due to the holiday so I am sorry for your wait If you have any questions please call us at XXX-XXX-XXXX or Shoot us an email at [redacted] @nationalgunowner.org Thanks! Happy Holidays! Case Closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent e mails from my e mail address: [redacted] @sbcglobal.net and each time it showed the address they advertised came back as invalidAnd if the phones were busy and I left several call back messages to call me with the shipping information, then why didn't they call me backI am not satisfied with their response but did get the package on the 14th of DecemberI will never shop at this company again
Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season. I see that your order has been Delivered, In/At Mailbox at December 21, 2015 , 4:52... pm https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank account. Please allow 5-7 business days to see the refund credited to your account. This case is closed.
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delayKeep in mind that USPS recycles their tracking numbers, so please check the tracking link below in hours https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I checked the trackingThe following is what UPS shows DATE & TIME STATUS OF ITEM LOCATION November 23, , 2:pm Delivered, In/At Mailbox FRISCO, TX XXXXX Your item was delivered in or at the mailbox at 2:pm on November 23, in FRISCO, TX XXXXX November 23, , 10:am Out for Delivery FRISCO, TX XXXXX November 23, , 10:am Sorting Complete FRISCO, TX XXXXX November 22, , 11:am Arrived at Hub FRISCO, TX XXXXX November 21, , 10:pm Arrived at USPS Destination Facility DALLAS, TX XXXXX November 21, , 4:am Departed USPS Facility HAZELWOOD, MO XXXXX November 20, , 9:pm Arrived at USPS Origin Facility HAZELWOOD, MO XXXXX November 20, , 8:pm Accepted at USPS Origin Sort Facility SAINT CHARLES, MO XXXXX November 16, Pre-Shipment Info Sent to USPS This shows an item delivered to Frisco, TX on November I placed my order on December T live in Tennessee Did they just make a mistake or WHAT? Final Consumer Response / [redacted] (2000, 14, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Order received after Revdex.com communicationsRefer to my e-mail of January Final Business Response / [redacted] (4000, 12, 2016/01/12) */ e apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order was delivered on January 7, , 9:am https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX...⇄ Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved