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ILMG Reviews (163)

Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Hello, Not sure what number you have been calling but if you called times I am 100% sure we would have answered the phone or called you back as long as you left a voicemail You can mail them back to us with a note inside, including your Name, Email, and requesting that you would like us to replace the Flashlight Once we get your package we will ship you out new flashlights! I am glad you are happy the working flashlight! We will get you squared away as soon as we receive the broken items!

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Dear Customer, You emailed us on Nov 3rd at or around 11:19, "Hi, I just got my flashlight, the GIt didn't come with any batteriesIs that normal? If so, what kind of batteries do I put in it? Thanks M" On Nov 4th at or around 14:we replied "Hi, The flashlight that you have ordered does not include the batteries, you have to add them separately to the cartThe link for the rechargeable batteries is: https://products.universityofguns.com/orderXXXXXXXIf you have any further questions, please do contact us backWe are here to help you! " The GFlashlight you bought was not advertised to come with batteries, We did offer you a Rechargeable battery kitJust the flashlight comes with a Battery holder that hold AAA batteries If you would like to return the flashlight, You can mail it back to our return department: NGOA [redacted] S [redacted] R Saint Charles MO, XXXXX Please include your Name, Email, and reason for returning the item Once we receive your item we will issue a refund and that will hit your account within 5-business days Thanks and have a blessed day :) Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2016/01/18) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved

Final Consumer Response / [redacted] (2000, 8, 2015/12/21) */ My order of two flashlights arrived yesterday 12-18-

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Hello Customer, I have searched our email Database and see emails from the email address you provided That could be the reason we never heard from you I am very sorry about this matter I will send you an email updating you if we are able to ship more out to you, If not I will give you a refund in full We have discontinued this item, So I will have to check if we have any in stock Sorry for the inconvenience This case is closed, Will contact Customer to work out the issue

Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ Hello! Your order was shipped out on 01/26/2016, we apologize for the delayThe tracking number below will show that your items are in transit and have just arrive in your area for destination scan https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES... This case is solved

We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season Your order will be shipped out the week of January 18thPlease contact us if you would like to cancel the order

Final Consumer Response / [redacted] (2000, 8, 2015/12/18) */ I received flashlights on Dec 18th, problem resolved

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Hello, Both orders have already shipped outI will provide the tracking below Email: [redacted] @msn.com https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES... Email: [redacted] @brandman.edu https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES... If you would like a refund on the product you will need to ship the item(s) back to the NGOA Warehouse at Old Highway 94, Saint Charles Missouri, or mark "Return to Sender" on the original unopened package within days of receiving the productOnce we receive the item back we will refund the accountIf you have any questions you can call us at XXX-XXX-XXXX This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am accepting this business reply with reservationsInformation received from their customer service has ranged from there is no orders on file, to orders have been cancelledAdditionally, I have sent several emails cancelling subject orders, as their website indicated, but never received any replies It should be noted that these orders where cancelled within an hour of being placed As of today both tracking numbers reflect as invalid in the USPS tracking website I will follow up accordingly should company not live up to their promise I appreciate Revdex.com to their assistance

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Hello Customer, We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive It looks like your order was Delivered, In/At Mailbox on December 26, , 12:pm If you would still like a refund, please write "return to sender" on the box they were shipped in and return to the USPSOnce the product is received back at our facility, we will process a refundPlease allow 5-business days for this refund to reflect onto your account This case is solved

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ We are sorry for any inconvenience in this matterDue to the holiday season, it has put us very behind and we are working hard to fulfill each order that we receive Your order has been cancelled and refunded as of 12/28/Please allow between 5-business days for this refund to reflect on your accountAgain we are sorry for any inconveniences This case is solved Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/11) */ Thank you for your serviceThe merchant was good enough to credit my card [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ If you ordered before 11/30/They will be shipping out and Delivered before Christmas I will get your order out today 11-16-to make sure it reaches you by Christmas Thanks and Happy holidays! Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm glad I will get this before Christmas, but I ordered the day after Thanksgiving, which is ridiculousNobody should have to go through this much trouble to get what they paid forIf you cannot handle all of the orders you receive, which you obviously can't, maybe you shouldn't sell online Merry Christmas

Initial Business Response / [redacted] (1000, 5, 2015/11/27) */ Hello Customer, Looks like the Flashlights will be Delivered on Nov Here is your Tracking Link > https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... Have a great day! This case is now closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Dear customer, I can assure you we are not "Harvesting" CC Details! On 4/3/@ 22:your purchased Hyper active targets from us Then @ 22:you also bought more 8inch Targets plus a day free trail This was clearly on the page when you bought the 8inch targets Plus the day membership Trial "I understand that the NGOA will include Hyper-Active 8in Round Adhesive Targets in my package for just $by clicking the green button aboveThe total amount I pay today will be just $My targets will be shipped via standard mail along with my previous order of the hyper-active adhesive circle targets and the extra silhouette targetsThe NGOA would like to add the Hyper-Active 8in Round Adhesive Targets to your package as a big thank you for taking the NGOA for a test driveBy taking the free Hyper-Active 8in Round Adhesive Targets you agree to a Day FREE trial membership to the National Gun Owner AssociationIf you love being in the NGOA, do nothing and you'll be billed NGOA dues of $per month after your free trialI realize there is NO contract or long term obligation and I can cancel at anytime and still keep my FREE Hyper-Active Silhouette Targets, the Hyper-Active 8in Round Adhesive Targets and the newly released book FREE just for giving the NGOA a chancePlease express ship me my package! " We have already canceled your membership as of 11/6/ If you have any questions please feel free to email us @ [redacted] @nationalgunowner.org or give us a call XXX-XXX-XXXX Thank you and have a great rest of your day :)

Final Consumer Response / [redacted] (2000, 7, 2015/12/21) */ I finally received my order so I wont be needing your services anymorethank you for your help

Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has been Delivered, In/At Mailbox on January 2, , 12:pm If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello, We apologize for the inconvenience in this matter, as we have been terribly busy getting through this holiday season I see that your order has already been picked up by USPS and is on it's wayLike many retailers, it has been a busy holiday seasonWe apologize for the delay https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXX... Once you receive the product, if you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Your full order has been cancelled and refunded Please allow 5-business days to see the refund credited to your account This case is solved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/02/05) */ The post office has your package and it is on its wayPlease see tracking below https://stlouis.app.Revdex.com.org/complaint/view/XXXXXXX/b/w68k8xh If you would like a refund, you can mark the package "Return to Sender" and we can credit your bank accountPlease allow 5-business days to see the refund credited to your account This case is solved

Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Dear customer, Looks like when ordering, you ordered at a time which would not of given you the discount I went ahead and refunded you $for the difference We apologize for the confusion and also having a hard time get in contact with us We have been very busy do to the holiday which had our phones lines hard to get through Thanks! Case Closed

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