June 30, Ms [redacted] RevDex.com Post Office Box Columbus, Georgia Re: RevDex.com Case # [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s Vanilla Visa Gift Card In accordance with the Vanilla Visa Cardholder agreement, it states “If you use your Card at a restaurant, a hotel, for a car rental purchase, or for similar purchases, the merchant may preauthorize the transaction amount for the purchase amount plus up to 20% or more to ensure there are sufficient funds available to cover tips or incidental expenses incurred” Of course, when the transaction reaches a settlement, only the amount of the gratuity you authorized will be deducted from the balance on your card To provide further clarity in avoiding this type of issue we have also created a video entitled “Consumer Tips about Gift Cards” which is available via our website www.vanillavisa.com and via selected television broadcasts [redacted] Restaurant originally attempted to obtain authorization on Mr [redacted] ’s Gift Card for an amount of $on June 28, This transaction was denied due to the amount requested exceeding the face value of the cardA preauthorization was approved on June 29, in the amount of $and on June 30, that transaction settled an amount of $ The available balance on the card is $and we encourage Mr [redacted] to use the card to deplete the balancePlease note the terms and conditions still apply and are available via our website www.vanillavisa.com We have provided a copy of Mr [redacted] ’s account activity below We sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionPlease call if you have any questions Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
October 18, Times New Roman;"> Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr***’s PayPal MyCash Reload Card We have reviewed Mr***’s complaint and he stated he received an error when attempting to load funds to his accountAs standard procedure we requested documentation from Mr [redacted] in order to research this issueDue to technical issues that PayPal was experiencing at that time, he was unable to load funds to his account We attempted to contact Mr [redacted] on October 14, via email requesting documentation needed to resolve his issueWe have not received the requested information from Mr***If he will provide this information we will be glad to issue him a refundAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to resolve this issue, we consider this matter closed We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appe I would accept the offer if the business make me wholethey pay my late fee charges of dollars, I would be satisfiedthey placed on the card, another twenty-five will settle my advertising charge and my injuries Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] if I gave out the information I wouldnt have contacted you im out of money and nobody cares Regards, [redacted]
July 23, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Cards Unfortunately Ms [redacted] was a victim of a form of fraud known as package tampering Her cards were fraudulently compromised prior to activationOur fraud team is currently investigating this issueWe place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our product We have received all necessary documentation and have been in contact with Ms [redacted] to advise her we have activated her cards We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
March 26, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have reviewed Ms [redacted] s’ response to our letter Pursuant to the Cardholder Agreement, the Card carries restrictions on use, and we monitor and review accounts on a daily basis to prevent fraud and to protect our cardholders’ and their funds In this case, on February 27, 2015, we received an alert relating to international activity associated with the account When our fraud representative received the alert and reviewed the account, the representative observed that the international activity was followed by a domestic ACH load, the first such load to this particular account, and then by another transaction with an international merchant The close proximity of these transactions raised concerns with the fraud representative and, in accordance with our procedures, prompted us to request documentation that would both verify the identity of the cardholder and of the suspicious transactions We received the requested documentation on March 5, 2015, and have not located any records indicating that the documents were provided prior to March 5, The hold on this account was lifted the following day, and Ms [redacted] s resumed using the card on March 6, To the extent that Ms [redacted] s raises concerns regarding her ability to withdraw money at a bank on March 7, 2015, our review of our system shows that the bank requested preauthorization for the funds and our system transmitted approval for the transaction We do not have information about why the funds were not provided to Ms [redacted] s by the bank at that time The balance remaining on Ms [redacted] s’ card is currently $ We hope that you will find this a satisfactory resolutionThank you for bringing this to our attention Please call if you have questions or if I may be of further service I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia
September 21, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s OneVanilla Prepaid Debit Card Ms [redacted] originally contacted our office on September 9, disputing an unauthorized transaction on her cardA dispute packet was sent via email on September 13, We received the completed dispute packet on September 19, We resolved Ms***’s dispute in her favor, but apologize for the delay in providing her refund checkWe expedited the refund check in the amount of $to the address provided in her complaintWe regret that this issue could not be resolved in a more timely manner We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
June 20, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr***’s MyVanilla Reloadable Debit Card Each MyVanilla Reloadable Debit Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the Cardholder and the issuer of the Card, and sets forth terms and conditions, including fees, which apply to the CardThe terms and conditions are received with the Card and are available at any time for viewing online at www.myvanilladebitcard.comIn accordance with the “Fee Schedule” section of the Cardholder Agreement it states both Signature Purchase (Credit) and PIN Purchase (Debit) transactions fees are $per transaction Mr [redacted] also states in his complaint that he did not authorize the transactions made by the merchant ProbBiller.comWe have contacted Mr [redacted] via the telephone advising him that a dispute packet has been sent to the email provided in his complaintHe will need to provide the completed packet via email [email protected] or fax at 866-295-we will be happy to research and resolve his dispute We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Please consider this my request to cancel the complaint for the Vanilla Visa complaint ID No [redacted] I have resolved the issue Thank you, [redacted]
June 2, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed the issue Ms [redacted] is having with her Vanilla Visa Gift Card Ms [redacted] initially contacted our office on March 10, to dispute an unauthorized charge made to her cardA dispute packet was sent via email on the same dayDispute timeframes are regulated by Visa and we apologize for any miscommunication regarding the time frame for each step in the dispute processWe submitted a chargeback on behalf of Ms [redacted] and the merchant has days to respondThe final date of determination will be June 10, If the merchant does not represent the funds will be returned to Ms [redacted] We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have any questions, or if I may be further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
[redacted] 23, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms***’s response to our investigation As stated previously, we have already initiated the refund for Ms*** Her confirmation number is [redacted] A check is being sent to the address provided in her complaint We only listed the steps for obtaining a refund for informational purposes We sincerely apologize for any misunderstanding on her refund statusWith the issuance of this refund, we consider this matter closed With warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia
October 14, Ms [redacted] RevDex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue surrounding Mr***’s PayPal account Please know that PayPal and Incomm are separate entities that have a contractual agreement for the purpose of reloading PayPal accounts using a reload product provided by InComm called PayPal MyCashInComm offers the PayPal MyCash product in our retail network and facilitates the activation and the reload transaction to allow Mr [redacted] to redeem the PayPal MyCash product into his PayPal account There is no affiliation between the two companies other than the contractual agreement for this serviceMr [redacted] purchased PayPal MyCash Reload Cards and successfully loaded the funds to his account with PayPalOnce these funds redeemed to his account, we no longer had visibility We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productBecause we have no access to Mr***’s PayPal account, he will need to contact PayPal to resolve the issue he is havingWe have provided Mr [redacted] with contact information for PayPal Customer Service under separate coverWe sincerely apologize for any inconvenience this matter has causedPlease call if you have questions of if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
May 18, 2015 Ms. [redacted] RevDex.com Post Office Box 2587 Columbus Georgia 31902 Re: RevDex.com Case # [redacted] Dear Ms. ***: Receipt of the above styled complaint is hereby acknowledged. We have attempted to contact Ms. ***, via e-mail address and via phone number provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card. We attempted to contact Ms. [redacted] via e-mail on May 13, 2015 and via phone on May 14, 2015. We have not received the requested information from Ms. ***. If she will furnish the requested information, we will be glad to investigate and resolve the issue. As always, we strive to ensure our customers have a good and equitable experience with our products. Until such time as we receive the requested information to correct this issue, we consider this matter closed. To properly and promptly research this issue, we need the number of the card in question. You can fax either a copy of the card and/or receipt to ###-###-####. Please call if you have questions or if I may be of further service. I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] My dispute is for $55.00+= $I want to be reimbursed the $card/activation fee! Why should I pay for an card/activation fee, I never got to use! Dispute total- $ Regards, [redacted]
Roman March 22, 2016 Ms. [redacted] RevDex.com Post Office Box 2587 Columbus Georgia 31902 Re: RevDex.com Case # [redacted] – [redacted] Dear Ms. [redacted] : Receipt of the above styled inquiry is hereby acknowledged. We have reviewed Mr. [redacted] ’s issue with his MyVanilla Reloadable Visa Debit Cards. Mr. [redacted] initially contacted our office on March 15, 2016 to file a dispute. As standard procedure we requested documentation from Mr. [redacted] to prove ownership of the cards. VISA regulations require us to have a completed dispute packet. We have not received the completed dispute from Mr. [redacted] . Visa regulations provide a specific timeframe during which these items can be handled. Mr. [redacted] should be aware that his rights will expire if we do not receive the dispute packet in a timely manner. As always, we strive to ensure our customers have a good and equitable experience with our products. Until such time as we receive the requested information to correct this issue, we consider this matter closed.. We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Thank you again for bringing this to my attention. If you have questions, or I may be of further service please contact me directly. With warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]
I have tried to reach out to Mr [redacted] regarding his issue he is having with his PayPal I attempted via phone on July 30, and the number provided in his complaint was not the correct phone number, I also emailed him on July 31, to get his card numberMr [redacted] did respond to the email and sent a card number; however, we are unable to pull it up in our systemsWe are thinking this may be a PayPal issue regarding his account, opposed to the PayPal Mycash Cards that we ownWe did email Mr [redacted] once again to have him contact us directly so we could better understand his issue, if he would like to do so he can call me directly Thanks, [redacted] Administrative Assistant ITC Financial Licenses, Inc [redacted] Columbus, Georgia [redacted]
June 4, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com Post Office Box Columbus, GA Re: RevDex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s MyVanilla Reloadable Debit Card Ms [redacted] originally contacted our office on April 17, regarding an issue with her MyVanilla accountMs [redacted] advised us she willingly provided her card number to a third party and she was concerned she may have been scammed As standard procedure we placed the account on hold to prevent any charges from occurringWe have issued a refund check in the amount of $to Ms [redacted] We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
April 9, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Reload Network CardThank you for taking the time to make us aware of the issue We have reviewed Ms [redacted] ’s complaint and it appears this issue may be fraud related Our fraud team is currently investigating this issue We are issuing Ms [redacted] a replacement PIN We place a great deal of importance on customer satisfaction and sincerely apologize for any inconvenience this matter has caused We would like to encourage Ms [redacted] to visit our website www.vanillareload.com and read the top ways to prevent fraudIt is also important to remember to never give your PIN to anyone Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Roman"> October 6, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms***, via e-mail address and via phone number provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card We attempted to contact Ms [redacted] via e-mail on October 2, and via phone on October 5, We have not received the requested information from Ms*** If she will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the number of the card in questionYou can fax either a copy of the card and/or receipt to 866-295- Please call if you have questions or if I may be of further serviceI remain, [redacted] Chief Operating Officer Incomm Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
June 30, Ms [redacted] RevDex.com Post Office Box Columbus, Georgia Re: RevDex.com Case # [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s Vanilla Visa Gift Card In accordance with the Vanilla Visa Cardholder agreement, it states “If you use your Card at a restaurant, a hotel, for a car rental purchase, or for similar purchases, the merchant may preauthorize the transaction amount for the purchase amount plus up to 20% or more to ensure there are sufficient funds available to cover tips or incidental expenses incurred” Of course, when the transaction reaches a settlement, only the amount of the gratuity you authorized will be deducted from the balance on your card To provide further clarity in avoiding this type of issue we have also created a video entitled “Consumer Tips about Gift Cards” which is available via our website www.vanillavisa.com and via selected television broadcasts [redacted] Restaurant originally attempted to obtain authorization on Mr [redacted] ’s Gift Card for an amount of $on June 28, This transaction was denied due to the amount requested exceeding the face value of the cardA preauthorization was approved on June 29, in the amount of $and on June 30, that transaction settled an amount of $ The available balance on the card is $and we encourage Mr [redacted] to use the card to deplete the balancePlease note the terms and conditions still apply and are available via our website www.vanillavisa.com We have provided a copy of Mr [redacted] ’s account activity below We sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionPlease call if you have any questions Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
October 18, Times New Roman;"> Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr***’s PayPal MyCash Reload Card We have reviewed Mr***’s complaint and he stated he received an error when attempting to load funds to his accountAs standard procedure we requested documentation from Mr [redacted] in order to research this issueDue to technical issues that PayPal was experiencing at that time, he was unable to load funds to his account We attempted to contact Mr [redacted] on October 14, via email requesting documentation needed to resolve his issueWe have not received the requested information from Mr***If he will provide this information we will be glad to issue him a refundAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to resolve this issue, we consider this matter closed We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appe I would accept the offer if the business make me wholethey pay my late fee charges of dollars, I would be satisfiedthey placed on the card, another twenty-five will settle my advertising charge and my injuries Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] if I gave out the information I wouldnt have contacted you im out of money and nobody cares Regards, [redacted]
July 23, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Cards Unfortunately Ms [redacted] was a victim of a form of fraud known as package tampering Her cards were fraudulently compromised prior to activationOur fraud team is currently investigating this issueWe place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our product We have received all necessary documentation and have been in contact with Ms [redacted] to advise her we have activated her cards We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
March 26, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have reviewed Ms [redacted] s’ response to our letter Pursuant to the Cardholder Agreement, the Card carries restrictions on use, and we monitor and review accounts on a daily basis to prevent fraud and to protect our cardholders’ and their funds In this case, on February 27, 2015, we received an alert relating to international activity associated with the account When our fraud representative received the alert and reviewed the account, the representative observed that the international activity was followed by a domestic ACH load, the first such load to this particular account, and then by another transaction with an international merchant The close proximity of these transactions raised concerns with the fraud representative and, in accordance with our procedures, prompted us to request documentation that would both verify the identity of the cardholder and of the suspicious transactions We received the requested documentation on March 5, 2015, and have not located any records indicating that the documents were provided prior to March 5, The hold on this account was lifted the following day, and Ms [redacted] s resumed using the card on March 6, To the extent that Ms [redacted] s raises concerns regarding her ability to withdraw money at a bank on March 7, 2015, our review of our system shows that the bank requested preauthorization for the funds and our system transmitted approval for the transaction We do not have information about why the funds were not provided to Ms [redacted] s by the bank at that time The balance remaining on Ms [redacted] s’ card is currently $ We hope that you will find this a satisfactory resolutionThank you for bringing this to our attention Please call if you have questions or if I may be of further service I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia
September 21, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s OneVanilla Prepaid Debit Card Ms [redacted] originally contacted our office on September 9, disputing an unauthorized transaction on her cardA dispute packet was sent via email on September 13, We received the completed dispute packet on September 19, We resolved Ms***’s dispute in her favor, but apologize for the delay in providing her refund checkWe expedited the refund check in the amount of $to the address provided in her complaintWe regret that this issue could not be resolved in a more timely manner We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
June 20, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr***’s MyVanilla Reloadable Debit Card Each MyVanilla Reloadable Debit Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the Cardholder and the issuer of the Card, and sets forth terms and conditions, including fees, which apply to the CardThe terms and conditions are received with the Card and are available at any time for viewing online at www.myvanilladebitcard.comIn accordance with the “Fee Schedule” section of the Cardholder Agreement it states both Signature Purchase (Credit) and PIN Purchase (Debit) transactions fees are $per transaction Mr [redacted] also states in his complaint that he did not authorize the transactions made by the merchant ProbBiller.comWe have contacted Mr [redacted] via the telephone advising him that a dispute packet has been sent to the email provided in his complaintHe will need to provide the completed packet via email [email protected] or fax at 866-295-we will be happy to research and resolve his dispute We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Please consider this my request to cancel the complaint for the Vanilla Visa complaint ID No [redacted] I have resolved the issue Thank you, [redacted]
June 2, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed the issue Ms [redacted] is having with her Vanilla Visa Gift Card Ms [redacted] initially contacted our office on March 10, to dispute an unauthorized charge made to her cardA dispute packet was sent via email on the same dayDispute timeframes are regulated by Visa and we apologize for any miscommunication regarding the time frame for each step in the dispute processWe submitted a chargeback on behalf of Ms [redacted] and the merchant has days to respondThe final date of determination will be June 10, If the merchant does not represent the funds will be returned to Ms [redacted] We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have any questions, or if I may be further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
[redacted] 23, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms***’s response to our investigation As stated previously, we have already initiated the refund for Ms*** Her confirmation number is [redacted] A check is being sent to the address provided in her complaint We only listed the steps for obtaining a refund for informational purposes We sincerely apologize for any misunderstanding on her refund statusWith the issuance of this refund, we consider this matter closed With warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia
October 14, Ms [redacted] RevDex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue surrounding Mr***’s PayPal account Please know that PayPal and Incomm are separate entities that have a contractual agreement for the purpose of reloading PayPal accounts using a reload product provided by InComm called PayPal MyCashInComm offers the PayPal MyCash product in our retail network and facilitates the activation and the reload transaction to allow Mr [redacted] to redeem the PayPal MyCash product into his PayPal account There is no affiliation between the two companies other than the contractual agreement for this serviceMr [redacted] purchased PayPal MyCash Reload Cards and successfully loaded the funds to his account with PayPalOnce these funds redeemed to his account, we no longer had visibility We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productBecause we have no access to Mr***’s PayPal account, he will need to contact PayPal to resolve the issue he is havingWe have provided Mr [redacted] with contact information for PayPal Customer Service under separate coverWe sincerely apologize for any inconvenience this matter has causedPlease call if you have questions of if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
May 18, 2015 Ms. [redacted] RevDex.com Post Office Box 2587 Columbus Georgia 31902 Re: RevDex.com Case # [redacted] Dear Ms. ***: Receipt of the above styled complaint is hereby acknowledged. We have attempted to contact Ms. ***, via e-mail address and via phone number provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card. We attempted to contact Ms. [redacted] via e-mail on May 13, 2015 and via phone on May 14, 2015. We have not received the requested information from Ms. ***. If she will furnish the requested information, we will be glad to investigate and resolve the issue. As always, we strive to ensure our customers have a good and equitable experience with our products. Until such time as we receive the requested information to correct this issue, we consider this matter closed. To properly and promptly research this issue, we need the number of the card in question. You can fax either a copy of the card and/or receipt to ###-###-####. Please call if you have questions or if I may be of further service. I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] My dispute is for $55.00+= $I want to be reimbursed the $card/activation fee! Why should I pay for an card/activation fee, I never got to use! Dispute total- $ Regards, [redacted]
Roman March 22, 2016 Ms. [redacted] RevDex.com Post Office Box 2587 Columbus Georgia 31902 Re: RevDex.com Case # [redacted] – [redacted] Dear Ms. [redacted] : Receipt of the above styled inquiry is hereby acknowledged. We have reviewed Mr. [redacted] ’s issue with his MyVanilla Reloadable Visa Debit Cards. Mr. [redacted] initially contacted our office on March 15, 2016 to file a dispute. As standard procedure we requested documentation from Mr. [redacted] to prove ownership of the cards. VISA regulations require us to have a completed dispute packet. We have not received the completed dispute from Mr. [redacted] . Visa regulations provide a specific timeframe during which these items can be handled. Mr. [redacted] should be aware that his rights will expire if we do not receive the dispute packet in a timely manner. As always, we strive to ensure our customers have a good and equitable experience with our products. Until such time as we receive the requested information to correct this issue, we consider this matter closed.. We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Thank you again for bringing this to my attention. If you have questions, or I may be of further service please contact me directly. With warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]
I have tried to reach out to Mr [redacted] regarding his issue he is having with his PayPal I attempted via phone on July 30, and the number provided in his complaint was not the correct phone number, I also emailed him on July 31, to get his card numberMr [redacted] did respond to the email and sent a card number; however, we are unable to pull it up in our systemsWe are thinking this may be a PayPal issue regarding his account, opposed to the PayPal Mycash Cards that we ownWe did email Mr [redacted] once again to have him contact us directly so we could better understand his issue, if he would like to do so he can call me directly Thanks, [redacted] Administrative Assistant ITC Financial Licenses, Inc [redacted] Columbus, Georgia [redacted]
June 4, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com Post Office Box Columbus, GA Re: RevDex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s MyVanilla Reloadable Debit Card Ms [redacted] originally contacted our office on April 17, regarding an issue with her MyVanilla accountMs [redacted] advised us she willingly provided her card number to a third party and she was concerned she may have been scammed As standard procedure we placed the account on hold to prevent any charges from occurringWe have issued a refund check in the amount of $to Ms [redacted] We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
April 9, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Reload Network CardThank you for taking the time to make us aware of the issue We have reviewed Ms [redacted] ’s complaint and it appears this issue may be fraud related Our fraud team is currently investigating this issue We are issuing Ms [redacted] a replacement PIN We place a great deal of importance on customer satisfaction and sincerely apologize for any inconvenience this matter has caused We would like to encourage Ms [redacted] to visit our website www.vanillareload.com and read the top ways to prevent fraudIt is also important to remember to never give your PIN to anyone Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Roman"> October 6, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms***, via e-mail address and via phone number provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card We attempted to contact Ms [redacted] via e-mail on October 2, and via phone on October 5, We have not received the requested information from Ms*** If she will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the number of the card in questionYou can fax either a copy of the card and/or receipt to 866-295- Please call if you have questions or if I may be of further serviceI remain, [redacted] Chief Operating Officer Incomm Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-