Tell us why here April 22, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – *** *** Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr***’ MyVanilla Reloadable Visa Debit Card Mr [redacted] originally contacted our office on April 22, to file a disputeDuring our investigation we found that Mr***’ card was registered in another nameAs standard procedure we requested documentation to prove ownership of the cardWe have reviewed Mr***’ complaint and it appears he voluntarily provided his card information to initiate the transaction in questionWe would like to advise him to engage law enforcementWe will cooperate fully in the investigationWhile we regret that our products were used in this manner, the transactions themselves are not fraudulentWe will pledge our support in the investigation and resolution of any crimes which may have been committedWe hope that Mr [redacted] is able to recover his lossesWe are unable to reimburse his loss since the card was redeemed with his consent We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Mr [redacted] to contact our officePlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
July 14, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s PayPal MyCash Reload Card After researching this inquiry, we found that there were no attempts made to load the funds to the Ms [redacted] ’s account and no attempts to request a refund onlineWe have attempted to contact Ms [redacted] multiple times to better understand her concerns; however, we have been unsuccessfulWe have issued a refund check in the amount of $to the address provided in her complaint We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
April 7, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr***’s Vanilla Visa Gift Card Mr [redacted] initially contacted us on February 15, regarding a lost cardAs, standard procedure, we requested documentation from Mr*** We received the documents on February 15, A replacement card was requested, however; shipping was delayed due to an inventory outageOn April 6, a replacement card was sent to Mr [redacted] via FEDEX tracking # [redacted] ***We have contacted Mr [redacted] to advise him of the replacement card We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product Thank you for bringing this to our attention Please call if you have questions or if I may be of further service I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
March 5, Roman","serif""> Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms [redacted] , via the telephone number and e-mail address provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card We attempted to contact Ms [redacted] via e-mail on March 3, followed by a telephone attempt on March 4, We have not received the requested information from Ms [redacted] If she will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the 16-digit number of the card in questionYou can fax either a copy of the card and/or receipt to ###-###-#### Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
March 31, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s MyVanilla Reloadable Visa Debit Card Ms [redacted] originally contacted our office on March 21, to file a disputeAs standard procedure we requested documentation from Ms [redacted] to prove ownership of the cardWe received the documentation on March 21, 2016; however, due to an error with our internal ticketing system, Ms***’s ticket was not assigned to the correct folderWe have reassigned it to the correct folder and a refund check in the amount of $to the address provided in Ms***’s complaint We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is the only option I have to take, so I will accept it I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.they are not at all helpful, them losing my initial dispute package is garbage( I re-forwrded the packet to them showing them the original date and proper email address on it to which the had no answer) and they still intend to hold MY money hostage for the days I have done some research and this is a very common occurrence and they make the dispute process so difficult and long that I am sure most people just walk away from their money I will see this through and eventually get my money back but this was a baby shower gift to buy the things we need for our newborn by the time I see this money my child will no longer be a newborn Amazon has been incredibly helpful through this process and offered to speak directly with them but they refuse that as it is against policy they just dont want his to get resolved and that is very apparent to me Regards, [redacted] ***
February 25, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have reviewed Mr [redacted] ’s response to our letter Upon receipt of Mr [redacted] ’s response, we reinvestigated the issue with his Vanilla Reload Network Card We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product As evidence thereof, we have issued a refund check to Mr [redacted] , as requested, in the amount of $to the address provided in the complaint We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 7, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[ was supposed to get the packet in regular mail, I haven no printer or access to oneI id fax copies of the card that they requeted Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThere was nothing satisfactory about this nightmareI'm still cleaning up the financial mess (trying) to use your card had caused meIt took over weeks to get at that direct deposit load, also meaning I had to live the whole month of Feb month on paycheckUnfortunately, I live paycheck to paycheck so this was financially devastatingBecause your card specifically states you could use it internationally is why I bought it to begin withI have a lot of European co-workers looking for a card you could use over seasThey have been warned about the MyVanilla and the games they play with people's moneysThis has been resolved in an unsatisfactory manner & unsatisfactory time span and I will not be doing anymore business with MyVanilla, ITC Financial Licenses, Incor even Bancorp if I could avoid itThey prey on (poor) peopleBuyer beware! Consumers please note: The prepaid cards do not have the same (tight) FDIC restrictions as banks & REAL bank provided debit & credit cards so they can get away with their playing with your money practicesYou see their "it's never us" responsesIt's to protect them to be able to hold & float your money, not to protect you with your moneyBUYER BEWARE! Regards, [redacted]
July 9, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Card Unfortunately Ms [redacted] was a victim of a form of fraud known as package tampering Her card was fraudulently compromised prior to activationOur fraud team is currently investigating this issueWe place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our productWe have been in contact with Ms [redacted] and informed her that her card has been activated We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, IncBrookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
I just received a phone call from ITC Financial Licenses, INCThey refunded my $and gave me $for all the inconvenience Thank you for your help on getting this issue resolved [redacted] ***
March 9, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms***’s Vanilla Reload Network CardsThank you for taking the time to make us aware of the issue We have reviewed Ms***’s complaint and she stated that she voluntarily provided her card information to initiate the transactions on the cards in questionWe would like to urge Ms [redacted] to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulent In accordance with our procedures we reviewed the reload pack as well as the receiving account We found that both the reload pack and the receiving accounts had been fully redeemed The receiving account has been marked as fraud to prevent any further transactions We will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also keeps our consumers up to date on the most common scams We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Ms [redacted] to contact our office We will pledge our support in the investigation and resolution of the matter and hope that she is able to recover her losses We are unable to reimburse this loss since the reload pack was redeemed with Ms***’s consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved UPDATED RESPONSE-----On 12-11-I was called by Mr [redacted] , from ITC Financial Licenses, Incand was told that he was going to issue me a new PIN to have money put back on my Pay Pal card, I then requested that a check in the amount of $be mail to me instead because I have no use for the Pay Pal card anymore, which was agreed to I was told that it would take six (6) to (7) weeks before I would receive the check in mail, which I did agree to Thank you so much for your help Regards, [redacted] ***
August 25, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the is**e with Mr**’s $Vanilla Visa Gift Card Mr [redacted] originally contacted our office on May 26, to dispute charges made to his card by [redacted] in the amount of $ As standard procedure we requested documentation from Mr**, and the documentation was received on June 3, Unfortunately, there was a system issue at the time of the charge and Mr**’s funds did not systematically credit back to his accountWe have been in contact with Mr [redacted] and advised him that we manually credited the funds on August 20, We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience Please call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
March 13, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms [redacted] , via the telephone number and e-mail address provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card We attempted to contact Ms [redacted] via e-mail on March 10, followed by telephone on March 12, We have not received the requested information from Ms [redacted] If she will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the 16-digit number of the card in questionYou can fax either a copy of the card and/or receipt to ###-###-#### Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
April 28, Ms [redacted] New Roman;">Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’ MyVanilla Reloadable Debit CardPlease know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financingTo complete the authentication process we compare name, address, social security number and date of birth against commercially available databasesWe do not run credit reportsPlease know that, as a consumer, by law your credit file cannot be accessed without your consentWe do not request consent from our cardholders and we do not access credit filesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environmentOur obligation to collect information and perform these checks is disclosed on the face of our card packagingAfter researching this inquiry, we discovered Ms [redacted] was unable to register her cardDue to the USA Patriot Act we are unable to allow cash access or reloads without being able to successfully identify our cardholdersBecause Ms [redacted] was unable to register her card she requested a refundWe have been in contact with Ms [redacted] to advise her that a refund check has been issued to the address provided in her complaintWe place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionSincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
May 7, class="MsoNormalCxSpMiddle"> Ms [redacted] Revdex.com Post Office Box Columbus, GA Re: Revdex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s’ Vanilla Reload Network CardThank you for taking the time to make us aware of the issue We have reviewed Ms [redacted] ’s complaint and it appears that she voluntarily provided her card information to initiate the transaction on the card in questionWe advised Ms [redacted] to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulent In accordance with our procedures we reviewed the reload pack as well as the receiving account We found that both the reload pack and the receiving accounts had been fully redeemed The receiving account has been marked as fraud prior to the filing of this complaint as it is a known scam accountWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also keeps our consumers up to date on the most common scams It is important to note that you should never give your PIN to anyone We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Ms [redacted] to contact our office We will pledge our support in the investigation and resolution of the matter and hope that she is able to recover her losses We are unable to reimburse this loss since the reload pack was redeemed with Ms [redacted] ’s consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Tell us why here April 22, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – *** *** Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr***’ MyVanilla Reloadable Visa Debit Card Mr [redacted] originally contacted our office on April 22, to file a disputeDuring our investigation we found that Mr***’ card was registered in another nameAs standard procedure we requested documentation to prove ownership of the cardWe have reviewed Mr***’ complaint and it appears he voluntarily provided his card information to initiate the transaction in questionWe would like to advise him to engage law enforcementWe will cooperate fully in the investigationWhile we regret that our products were used in this manner, the transactions themselves are not fraudulentWe will pledge our support in the investigation and resolution of any crimes which may have been committedWe hope that Mr [redacted] is able to recover his lossesWe are unable to reimburse his loss since the card was redeemed with his consent We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Mr [redacted] to contact our officePlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
July 14, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s PayPal MyCash Reload Card After researching this inquiry, we found that there were no attempts made to load the funds to the Ms [redacted] ’s account and no attempts to request a refund onlineWe have attempted to contact Ms [redacted] multiple times to better understand her concerns; however, we have been unsuccessfulWe have issued a refund check in the amount of $to the address provided in her complaint We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
April 7, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr***’s Vanilla Visa Gift Card Mr [redacted] initially contacted us on February 15, regarding a lost cardAs, standard procedure, we requested documentation from Mr*** We received the documents on February 15, A replacement card was requested, however; shipping was delayed due to an inventory outageOn April 6, a replacement card was sent to Mr [redacted] via FEDEX tracking # [redacted] ***We have contacted Mr [redacted] to advise him of the replacement card We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product Thank you for bringing this to our attention Please call if you have questions or if I may be of further service I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
March 5, Roman","serif""> Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms [redacted] , via the telephone number and e-mail address provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card We attempted to contact Ms [redacted] via e-mail on March 3, followed by a telephone attempt on March 4, We have not received the requested information from Ms [redacted] If she will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the 16-digit number of the card in questionYou can fax either a copy of the card and/or receipt to ###-###-#### Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
This business is horrible I had to call them times to be able to activate my card just to be able to get my ownoney back
March 31, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s MyVanilla Reloadable Visa Debit Card Ms [redacted] originally contacted our office on March 21, to file a disputeAs standard procedure we requested documentation from Ms [redacted] to prove ownership of the cardWe received the documentation on March 21, 2016; however, due to an error with our internal ticketing system, Ms***’s ticket was not assigned to the correct folderWe have reassigned it to the correct folder and a refund check in the amount of $to the address provided in Ms***’s complaint We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is the only option I have to take, so I will accept it I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.they are not at all helpful, them losing my initial dispute package is garbage( I re-forwrded the packet to them showing them the original date and proper email address on it to which the had no answer) and they still intend to hold MY money hostage for the days I have done some research and this is a very common occurrence and they make the dispute process so difficult and long that I am sure most people just walk away from their money I will see this through and eventually get my money back but this was a baby shower gift to buy the things we need for our newborn by the time I see this money my child will no longer be a newborn Amazon has been incredibly helpful through this process and offered to speak directly with them but they refuse that as it is against policy they just dont want his to get resolved and that is very apparent to me Regards, [redacted] ***
February 25, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have reviewed Mr [redacted] ’s response to our letter Upon receipt of Mr [redacted] ’s response, we reinvestigated the issue with his Vanilla Reload Network Card We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product As evidence thereof, we have issued a refund check to Mr [redacted] , as requested, in the amount of $to the address provided in the complaint We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 7, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[ was supposed to get the packet in regular mail, I haven no printer or access to oneI id fax copies of the card that they requeted Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThere was nothing satisfactory about this nightmareI'm still cleaning up the financial mess (trying) to use your card had caused meIt took over weeks to get at that direct deposit load, also meaning I had to live the whole month of Feb month on paycheckUnfortunately, I live paycheck to paycheck so this was financially devastatingBecause your card specifically states you could use it internationally is why I bought it to begin withI have a lot of European co-workers looking for a card you could use over seasThey have been warned about the MyVanilla and the games they play with people's moneysThis has been resolved in an unsatisfactory manner & unsatisfactory time span and I will not be doing anymore business with MyVanilla, ITC Financial Licenses, Incor even Bancorp if I could avoid itThey prey on (poor) peopleBuyer beware! Consumers please note: The prepaid cards do not have the same (tight) FDIC restrictions as banks & REAL bank provided debit & credit cards so they can get away with their playing with your money practicesYou see their "it's never us" responsesIt's to protect them to be able to hold & float your money, not to protect you with your moneyBUYER BEWARE! Regards, [redacted]
July 9, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Card Unfortunately Ms [redacted] was a victim of a form of fraud known as package tampering Her card was fraudulently compromised prior to activationOur fraud team is currently investigating this issueWe place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our productWe have been in contact with Ms [redacted] and informed her that her card has been activated We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, IncBrookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
I just received a phone call from ITC Financial Licenses, INCThey refunded my $and gave me $for all the inconvenience Thank you for your help on getting this issue resolved [redacted] ***
March 9, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms***’s Vanilla Reload Network CardsThank you for taking the time to make us aware of the issue We have reviewed Ms***’s complaint and she stated that she voluntarily provided her card information to initiate the transactions on the cards in questionWe would like to urge Ms [redacted] to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulent In accordance with our procedures we reviewed the reload pack as well as the receiving account We found that both the reload pack and the receiving accounts had been fully redeemed The receiving account has been marked as fraud to prevent any further transactions We will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also keeps our consumers up to date on the most common scams We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Ms [redacted] to contact our office We will pledge our support in the investigation and resolution of the matter and hope that she is able to recover her losses We are unable to reimburse this loss since the reload pack was redeemed with Ms***’s consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved UPDATED RESPONSE-----On 12-11-I was called by Mr [redacted] , from ITC Financial Licenses, Incand was told that he was going to issue me a new PIN to have money put back on my Pay Pal card, I then requested that a check in the amount of $be mail to me instead because I have no use for the Pay Pal card anymore, which was agreed to I was told that it would take six (6) to (7) weeks before I would receive the check in mail, which I did agree to Thank you so much for your help Regards, [redacted] ***
August 25, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the is**e with Mr**’s $Vanilla Visa Gift Card Mr [redacted] originally contacted our office on May 26, to dispute charges made to his card by [redacted] in the amount of $ As standard procedure we requested documentation from Mr**, and the documentation was received on June 3, Unfortunately, there was a system issue at the time of the charge and Mr**’s funds did not systematically credit back to his accountWe have been in contact with Mr [redacted] and advised him that we manually credited the funds on August 20, We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience Please call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
March 13, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms [redacted] , via the telephone number and e-mail address provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card We attempted to contact Ms [redacted] via e-mail on March 10, followed by telephone on March 12, We have not received the requested information from Ms [redacted] If she will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the 16-digit number of the card in questionYou can fax either a copy of the card and/or receipt to ###-###-#### Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
April 28, Ms [redacted] New Roman;">Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’ MyVanilla Reloadable Debit CardPlease know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financingTo complete the authentication process we compare name, address, social security number and date of birth against commercially available databasesWe do not run credit reportsPlease know that, as a consumer, by law your credit file cannot be accessed without your consentWe do not request consent from our cardholders and we do not access credit filesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environmentOur obligation to collect information and perform these checks is disclosed on the face of our card packagingAfter researching this inquiry, we discovered Ms [redacted] was unable to register her cardDue to the USA Patriot Act we are unable to allow cash access or reloads without being able to successfully identify our cardholdersBecause Ms [redacted] was unable to register her card she requested a refundWe have been in contact with Ms [redacted] to advise her that a refund check has been issued to the address provided in her complaintWe place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionSincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
May 7, class="MsoNormalCxSpMiddle"> Ms [redacted] Revdex.com Post Office Box Columbus, GA Re: Revdex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s’ Vanilla Reload Network CardThank you for taking the time to make us aware of the issue We have reviewed Ms [redacted] ’s complaint and it appears that she voluntarily provided her card information to initiate the transaction on the card in questionWe advised Ms [redacted] to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulent In accordance with our procedures we reviewed the reload pack as well as the receiving account We found that both the reload pack and the receiving accounts had been fully redeemed The receiving account has been marked as fraud prior to the filing of this complaint as it is a known scam accountWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also keeps our consumers up to date on the most common scams It is important to note that you should never give your PIN to anyone We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Ms [redacted] to contact our office We will pledge our support in the investigation and resolution of the matter and hope that she is able to recover her losses We are unable to reimburse this loss since the reload pack was redeemed with Ms [redacted] ’s consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####