March 16, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have reviewed [redacted] response to our letter [redacted] first complaint was in regards to an ownership disputeWe have since confirmed the card was registered in her mother’s nameWhen we spoke with [redacted] to resolve the first issue, she then advised us that she did not authorize the transaction made by the merchant MAB PAY in the amount of $We sent [redacted] a dispute packet March 9, via emailWe would like to issue a chargeback on her behalf; however, VISA regulations require us to have a completed dispute packetWe have not received the completed dispute from [redacted] Visa regulations provide a specific timeframe during which these items can be handled [redacted] should be aware that her rights will expire if we do not receive the dispute packet in a timely mannerAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
Needs to be sued and closed like forever purchased cashcards can't redeem 400$ + fees to activate Thrives they are who continually let them get over with this
May 10, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear MsStallone: Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms [redacted] ’s response to our letterAfter researching this inquiry, we found that a refund check was mailed to Ms [redacted] on April 8, The check was mailed to the address provided in Ms [redacted] ’s complaint; however, she has not received the check and it has not returned as undeliverableWe attempted to contact Ms [redacted] to verify the address via the telephone number provided on May 5, We have verified the address through the USPS Portal and the check was reissued on May 10, We place a great deal of importance on customer satisfaction and we want to be sure our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionPlease call if you have any questions or if we may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
February 18, class="MsoNormalCxSpMiddle"> Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s Vanilla Reload Network Card Mr [redacted] originally submitted a refund request on December 17, His request was processed on December 26, Mr [redacted] contacted us on January 16, to advise us he has not received his refund check and that he was leaving the countryMr [redacted] asked that we send the check to a third party; however, we advised him we were unable to reissue his check without a picture ID and a utility bill for verification We hope Mr [redacted] can understand and appreciate our position We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionPlease call if you have any questions or if we may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc [redacted] Columbus, Georgia
August 8, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Mr [redacted] via the e-mail address and telephone number provided in his complaint, regarding further necessary information needed to investigate the issue with his Gift Card We attempted to contact Mr [redacted] via e-mail on August 4, 2014, followed by a telephone attempt on August 7, We have not received the requested information from Mr [redacted] If he will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the 16-digit number of the card in questionMr [redacted] can fax a copy of the required documents to 866-295- Please call if you have questions or if I may be of further serviceI remain, Sincerely, R.BRolling Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, [redacted] Columbus, Georgia [redacted]
March 20, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms [redacted] , via the telephone number and e-mail address provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card We contacted Ms [redacted] via e-mail on March 12, She submitted a faxed copy of the needed documents; however, the image was too dark to read We advised Ms [redacted] a lighter copy was needed Ms [redacted] stated that she refaxed the documents, but we have not received the fax from Ms [redacted] We attempted to contact Ms [redacted] again via telephone and e-mail on March 18, If she will furnish the requested information, we will be glad to investigate this issue As always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information, we consider this matter closedTo properly and promptly research this issue, we need the 16-digit number of the card in questionYou can fax either a copy of the card and/or receipt to ###-###-#### Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia
January 6, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear MsCook: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms ***’s One Vanilla Prepaid Debit Card When a card is purchased, the point of sale triggers the activation of the card Unfortunately, this card was never activated and does not show any activation attemptsAs standard procedure, we requested a copy of the card as well as proof of purchaseWe received the documentation and notified Ms [redacted] via email that her card has been activated on January 5, We place a great deal of value on customer satisfactionWe sincerely apologize for any inconveniencePlease call if you have any questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, GA [redacted]
February 18, Ms [redacted] *** Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s PayPal My Cash Reload Card Ms [redacted] originally requested a refund online on January 4, We processed her request and sent a check on January 6, Ms [redacted] contacted us stating she never received her refund checkOn February 9, Ms [redacted] ’s check was cancelled and reissued We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, R.BRolling Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms***, via the e-mail address provided in her complaint, regarding further necessary information needed to investigate the issue with her Reload Cards We attempted to contact Ms [redacted] via e-mail on May 23, There is no telephone number listed in the complaint filed by Ms*** We have not received the requested information from Ms*** If she will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the 16-digit number of the card in questionYou can fax either a copy of the card and/or receipt to 866-295- Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
April 28, Roman Ms [redacted] RevDex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Card Ms [redacted] requested a replacement card on March 4, At the time the replacement card was replaced we ask for her date of birth to verify identityWhen Ms [redacted] called to activate her card the date of birth did not match; however, we have contacted Ms [redacted] and we were able to activate her card through other processes for defining her identity We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attention If you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
class="MsoNormalCxSpMiddle" November 19, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Card Ms [redacted] initially contacted our office November 11, to dispute a charge for $A dispute form was mailed to Ms [redacted] on November 12, As of date, we still have not received the completed documentationAfter reviewing the issue with Ms [redacted] ’s Vanilla Visa Gift Card we discovered that the transaction occurred on October 21, and settled on October 22, During the period between the preauthorization and settlement date, the transaction declined twice at the merchant location We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productAs evidence thereof, we are issuing a credit in the amount of $to her account as a good faith gestureThank you again for bringing this to my attentionIf you have any questions, or I may be of further service please contact me directly With warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
August 8, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case #– Elisabeth Pennix Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms [redacted] via the e-mail address and telephone number provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card We sent an e-mail to Ms [redacted] on August 4, 2014, followed by a telephone attempt on August 7, requesting a copy of the receiptIf she will furnish the requested information, we will be glad to investigate and resolve the issueIf Ms [redacted] no longer has the receipt, one can be obtained from the merchant location where the card was purchased As always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, a copy of the required documents can be faxed to [redacted] Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
June 2, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed the issue Mr [redacted] is having with his Vanilla Visa Gift Card Mr [redacted] initially contacted our office on March 15, to dispute an unauthorized charge made to his cardThis charge may have occurred as a result of Mr [redacted] entering his card information on a fraudulent website All calls are recorded and reviewed for quality assurance We pulled this call to understand how Mr [redacted] ’ dispute was handled Our website www.vanillavisa.com has not experienced any breach nor did we communicate such to Mr [redacted] when he contacted our office A dispute packet was sent via email on March 16, Dispute timeframes are regulated by Visa and we apologize for any miscommunication regarding the time frame for each step in the dispute processWe submitted a chargeback on behalf of Mr [redacted] and the merchant has days to respondThe final date of determination will be July 11, We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have any questions, or if I may be further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
April 25, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Mr [redacted] via the telephone number and e-mail address provided in his complaint, regarding further necessary information needed to investigate the issue with his Gift Card We attempted to contact Mr [redacted] via e-mail April 17, 2014, followed by a telephone attempt on April 18, We have not received the requested information from Mr [redacted] We also attempted a search for calls placed from the telephone number he provided in his complaint and could not find any calls from Mr [redacted] If he will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our products Until such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the 16-digit number of the card in questionMr [redacted] can fax a copy of the required documents to ###-###-#### Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
August 21, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s MyVanilla Reloadable Debit Card Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’ These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financing To complete the authentication process we compare name, address, social security number and date of birth against commercially available databasesWe do not run credit reports Please know that, as a consumer, by law your credit file cannot be accessed without your consentWe do not request consent from our cardholders and we do not access credit filesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environmentOur obligation to collect information and perform these checks is disclosed on the face of our card packaging After researching this inquiry it appears that there was an attempt to register the card; however, our system was unable to verify the customer’s identityWe have contacted Ms [redacted] to further assist her and she has chosen not to register her cardWe have activated Ms [redacted] ’s card to be used as a Gift Card so that she can deplete the balance We sincerely apologize for any inconvenience this matter has causedPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
June 22, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Reload Network Cards Ms [redacted] purchased Vanilla Reload Network Cards and requested a refund on May 15, and on May 24, she called stating she had not received her refundOur Compliance department has made attempts to contact Ms [redacted] to clarify reason for her refund and voicemails were left; however, we have not heard back from Ms [redacted] The activity was very suspicious to us due to the amount of refunds requested and the fact that the cards were purchased in New Mexico and the refund were requested to be delivered to IowaOn June 16, we were able to approve these refunds, because of the explanation that was given by Ms [redacted] in her compliant We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The response from Vanilla is very much preposterous and I have chosen to proceed with a Civil Suite because it makes no sense I purchased there products and all of a sudden I'm a part of a scamThe only scam is Vanilla selling these bootleg prepaid cards and taking people money
Roman December 28, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s PayPal MyCash Reload Cards Ms [redacted] purchased two $PayPal MyCash Reload Cards at CVS Pharmacy on December 3, As standard procedure we requested documentation from Ms [redacted] in order to research her issue with her PayPal MyCash Reload CardsAfter researching this inquiry we found that the card in question was blocked, due to the system rules to prevent fraudulent scamsWe have reviewed the database and determined a dispute was opened due to her redemption issueWe reviewed Ms***’s information and she requested a refundWe have been in contact with Ms [redacted] to verify all of her PayPal account details and advised her a refund check has been issued on December 23, We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
February 5, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr ***’ Vanilla Visa Gift Card Unfortunately Mr***’ was a victim of a form of fraud known as package tampering His card was fraudulently compromised prior to activationOur fraud team is currently investigating this issueWe place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our product We have received all necessary documentation and a replacement card has been issued to Mr*** We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
June 23, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Card After researching this inquiry we found that the card in question received a credit on June 8, for $from Walmart #in Tullahoma, TN This credit was for more than the face value of the gift card which in turn caused it to go into a deactivated status These cards are nonreloadable cards and are not designed to receive creditsIn the event goods or services are returned we request a receipt from the initial purchase as well as the return to ensure no error has been made and no fraud committed We reviewed Ms [redacted] ’s account and determined that no fraud has been committed, we removed the hold on her account on June 19, We urge Ms [redacted] to use the card to deplete the balance We attempted to contact Ms [redacted] on Thursday, June 19, to advise her that her funds were available for use Ms [redacted] was not available and has not returned our call We sincerely apologize for any inconvenience caused by this matterThank you for bringing this to our attentionPlease call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
March 16, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have reviewed [redacted] response to our letter [redacted] first complaint was in regards to an ownership disputeWe have since confirmed the card was registered in her mother’s nameWhen we spoke with [redacted] to resolve the first issue, she then advised us that she did not authorize the transaction made by the merchant MAB PAY in the amount of $We sent [redacted] a dispute packet March 9, via emailWe would like to issue a chargeback on her behalf; however, VISA regulations require us to have a completed dispute packetWe have not received the completed dispute from [redacted] Visa regulations provide a specific timeframe during which these items can be handled [redacted] should be aware that her rights will expire if we do not receive the dispute packet in a timely mannerAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
Needs to be sued and closed like forever purchased cashcards can't redeem 400$ + fees to activate Thrives they are who continually let them get over with this
May 10, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear MsStallone: Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms [redacted] ’s response to our letterAfter researching this inquiry, we found that a refund check was mailed to Ms [redacted] on April 8, The check was mailed to the address provided in Ms [redacted] ’s complaint; however, she has not received the check and it has not returned as undeliverableWe attempted to contact Ms [redacted] to verify the address via the telephone number provided on May 5, We have verified the address through the USPS Portal and the check was reissued on May 10, We place a great deal of importance on customer satisfaction and we want to be sure our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionPlease call if you have any questions or if we may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
February 18, class="MsoNormalCxSpMiddle"> Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s Vanilla Reload Network Card Mr [redacted] originally submitted a refund request on December 17, His request was processed on December 26, Mr [redacted] contacted us on January 16, to advise us he has not received his refund check and that he was leaving the countryMr [redacted] asked that we send the check to a third party; however, we advised him we were unable to reissue his check without a picture ID and a utility bill for verification We hope Mr [redacted] can understand and appreciate our position We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionPlease call if you have any questions or if we may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc [redacted] Columbus, Georgia
August 8, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Mr [redacted] via the e-mail address and telephone number provided in his complaint, regarding further necessary information needed to investigate the issue with his Gift Card We attempted to contact Mr [redacted] via e-mail on August 4, 2014, followed by a telephone attempt on August 7, We have not received the requested information from Mr [redacted] If he will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the 16-digit number of the card in questionMr [redacted] can fax a copy of the required documents to 866-295- Please call if you have questions or if I may be of further serviceI remain, Sincerely, R.BRolling Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, [redacted] Columbus, Georgia [redacted]
March 20, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms [redacted] , via the telephone number and e-mail address provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card We contacted Ms [redacted] via e-mail on March 12, She submitted a faxed copy of the needed documents; however, the image was too dark to read We advised Ms [redacted] a lighter copy was needed Ms [redacted] stated that she refaxed the documents, but we have not received the fax from Ms [redacted] We attempted to contact Ms [redacted] again via telephone and e-mail on March 18, If she will furnish the requested information, we will be glad to investigate this issue As always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information, we consider this matter closedTo properly and promptly research this issue, we need the 16-digit number of the card in questionYou can fax either a copy of the card and/or receipt to ###-###-#### Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia
January 6, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear MsCook: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms ***’s One Vanilla Prepaid Debit Card When a card is purchased, the point of sale triggers the activation of the card Unfortunately, this card was never activated and does not show any activation attemptsAs standard procedure, we requested a copy of the card as well as proof of purchaseWe received the documentation and notified Ms [redacted] via email that her card has been activated on January 5, We place a great deal of value on customer satisfactionWe sincerely apologize for any inconveniencePlease call if you have any questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, GA [redacted]
February 18, Ms [redacted] *** Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s PayPal My Cash Reload Card Ms [redacted] originally requested a refund online on January 4, We processed her request and sent a check on January 6, Ms [redacted] contacted us stating she never received her refund checkOn February 9, Ms [redacted] ’s check was cancelled and reissued We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, R.BRolling Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms***, via the e-mail address provided in her complaint, regarding further necessary information needed to investigate the issue with her Reload Cards We attempted to contact Ms [redacted] via e-mail on May 23, There is no telephone number listed in the complaint filed by Ms*** We have not received the requested information from Ms*** If she will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the 16-digit number of the card in questionYou can fax either a copy of the card and/or receipt to 866-295- Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
April 28, Roman Ms [redacted] RevDex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Card Ms [redacted] requested a replacement card on March 4, At the time the replacement card was replaced we ask for her date of birth to verify identityWhen Ms [redacted] called to activate her card the date of birth did not match; however, we have contacted Ms [redacted] and we were able to activate her card through other processes for defining her identity We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attention If you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
class="MsoNormalCxSpMiddle" November 19, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Card Ms [redacted] initially contacted our office November 11, to dispute a charge for $A dispute form was mailed to Ms [redacted] on November 12, As of date, we still have not received the completed documentationAfter reviewing the issue with Ms [redacted] ’s Vanilla Visa Gift Card we discovered that the transaction occurred on October 21, and settled on October 22, During the period between the preauthorization and settlement date, the transaction declined twice at the merchant location We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productAs evidence thereof, we are issuing a credit in the amount of $to her account as a good faith gestureThank you again for bringing this to my attentionIf you have any questions, or I may be of further service please contact me directly With warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
August 8, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case #– Elisabeth Pennix Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms [redacted] via the e-mail address and telephone number provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card We sent an e-mail to Ms [redacted] on August 4, 2014, followed by a telephone attempt on August 7, requesting a copy of the receiptIf she will furnish the requested information, we will be glad to investigate and resolve the issueIf Ms [redacted] no longer has the receipt, one can be obtained from the merchant location where the card was purchased As always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, a copy of the required documents can be faxed to [redacted] Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
June 2, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed the issue Mr [redacted] is having with his Vanilla Visa Gift Card Mr [redacted] initially contacted our office on March 15, to dispute an unauthorized charge made to his cardThis charge may have occurred as a result of Mr [redacted] entering his card information on a fraudulent website All calls are recorded and reviewed for quality assurance We pulled this call to understand how Mr [redacted] ’ dispute was handled Our website www.vanillavisa.com has not experienced any breach nor did we communicate such to Mr [redacted] when he contacted our office A dispute packet was sent via email on March 16, Dispute timeframes are regulated by Visa and we apologize for any miscommunication regarding the time frame for each step in the dispute processWe submitted a chargeback on behalf of Mr [redacted] and the merchant has days to respondThe final date of determination will be July 11, We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have any questions, or if I may be further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
April 25, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Mr [redacted] via the telephone number and e-mail address provided in his complaint, regarding further necessary information needed to investigate the issue with his Gift Card We attempted to contact Mr [redacted] via e-mail April 17, 2014, followed by a telephone attempt on April 18, We have not received the requested information from Mr [redacted] We also attempted a search for calls placed from the telephone number he provided in his complaint and could not find any calls from Mr [redacted] If he will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our products Until such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the 16-digit number of the card in questionMr [redacted] can fax a copy of the required documents to ###-###-#### Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
August 21, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s MyVanilla Reloadable Debit Card Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’ These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financing To complete the authentication process we compare name, address, social security number and date of birth against commercially available databasesWe do not run credit reports Please know that, as a consumer, by law your credit file cannot be accessed without your consentWe do not request consent from our cardholders and we do not access credit filesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environmentOur obligation to collect information and perform these checks is disclosed on the face of our card packaging After researching this inquiry it appears that there was an attempt to register the card; however, our system was unable to verify the customer’s identityWe have contacted Ms [redacted] to further assist her and she has chosen not to register her cardWe have activated Ms [redacted] ’s card to be used as a Gift Card so that she can deplete the balance We sincerely apologize for any inconvenience this matter has causedPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
June 22, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Reload Network Cards Ms [redacted] purchased Vanilla Reload Network Cards and requested a refund on May 15, and on May 24, she called stating she had not received her refundOur Compliance department has made attempts to contact Ms [redacted] to clarify reason for her refund and voicemails were left; however, we have not heard back from Ms [redacted] The activity was very suspicious to us due to the amount of refunds requested and the fact that the cards were purchased in New Mexico and the refund were requested to be delivered to IowaOn June 16, we were able to approve these refunds, because of the explanation that was given by Ms [redacted] in her compliant We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The response from Vanilla is very much preposterous and I have chosen to proceed with a Civil Suite because it makes no sense I purchased there products and all of a sudden I'm a part of a scamThe only scam is Vanilla selling these bootleg prepaid cards and taking people money
Roman December 28, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s PayPal MyCash Reload Cards Ms [redacted] purchased two $PayPal MyCash Reload Cards at CVS Pharmacy on December 3, As standard procedure we requested documentation from Ms [redacted] in order to research her issue with her PayPal MyCash Reload CardsAfter researching this inquiry we found that the card in question was blocked, due to the system rules to prevent fraudulent scamsWe have reviewed the database and determined a dispute was opened due to her redemption issueWe reviewed Ms***’s information and she requested a refundWe have been in contact with Ms [redacted] to verify all of her PayPal account details and advised her a refund check has been issued on December 23, We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
February 5, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr ***’ Vanilla Visa Gift Card Unfortunately Mr***’ was a victim of a form of fraud known as package tampering His card was fraudulently compromised prior to activationOur fraud team is currently investigating this issueWe place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our product We have received all necessary documentation and a replacement card has been issued to Mr*** We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
June 23, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Card After researching this inquiry we found that the card in question received a credit on June 8, for $from Walmart #in Tullahoma, TN This credit was for more than the face value of the gift card which in turn caused it to go into a deactivated status These cards are nonreloadable cards and are not designed to receive creditsIn the event goods or services are returned we request a receipt from the initial purchase as well as the return to ensure no error has been made and no fraud committed We reviewed Ms [redacted] ’s account and determined that no fraud has been committed, we removed the hold on her account on June 19, We urge Ms [redacted] to use the card to deplete the balance We attempted to contact Ms [redacted] on Thursday, June 19, to advise her that her funds were available for use Ms [redacted] was not available and has not returned our call We sincerely apologize for any inconvenience caused by this matterThank you for bringing this to our attentionPlease call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-