December 30, Ms [redacted] RevDex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] - [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’ $Vanilla Visa Gift Card Unfortunately Ms [redacted] was a victim of a form of fraud known as package tampering Her card was fraudulently compromised prior to activation Our fraud team is currently investigating this issue We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product Ms [redacted] originally contacted our office December 29, We activated her Vanilla Visa Gift Card on December 29, and she has successfully used the card to complete numerous transactions Ms [redacted] currently has a balance of $ We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
January 28, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] - [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] MyVanilla Reloadable Debit Card Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’ These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financing To complete the authentication process we compare name, address, social security number and date of birth against commercially available databases We do not run credit reports Please know that, as a consumer, by law your credit file cannot be accessed without your consentWe do not request consent from our cardholders and we do not access credit filesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environment Our obligation to collect information and perform these checks is disclosed on the face of our card packaging After researching this inquiry, we discovered Ms [redacted] was unable to register her cardDue to the USA Patriot Act we are unable to allow cash access or reloads without being able to successfully identify our cardholdersWe offered to activate the card as a Gift Card so that Ms [redacted] to use the card to deplete the balance This would allow her immediate access to her funds We place a great deal of importance on customer satisfaction and want our customers to have a positive experience Because Ms [redacted] was unable to register her card a fee will not be charged We have issued a refund check for the full balance plus her activation fee We sincerely apologize for any inconvenience this matter has causedPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
August 27, Ms [redacted] *** Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] - [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms ***’s MyVanilla Reloadable Debit Card Ms [redacted] loaded her MyVanilla Account at the merchant ***’s for an amount of $on July 15, She contacted us on August 7, regarding this load and to advise us her card has expiredOn August 9, 2015, we issued Ms [redacted] a replacement card The card returned to our corporate office due to “Forward Time Expired.” Ms [redacted] did not contact us with her new address until August 11, We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product We are sending Ms***’s card via FedEx tracking # [redacted] ***We sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Princeton Avenue Columbus, Georgia (678) 921-
December 30, Ms [redacted] RevDex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] - [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’ $Vanilla Visa Gift Card Unfortunately Ms [redacted] was a victim of a form of fraud known as package tampering Her card was fraudulently compromised prior to activation Our fraud team is currently investigating this issue We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product Ms [redacted] originally contacted our office December 29, We activated her Vanilla Visa Gift Card on December 29, and she has successfully used the card to complete numerous transactions Ms [redacted] currently has a balance of $ We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
January 28, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] - [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] MyVanilla Reloadable Debit Card Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’ These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financing To complete the authentication process we compare name, address, social security number and date of birth against commercially available databases We do not run credit reports Please know that, as a consumer, by law your credit file cannot be accessed without your consentWe do not request consent from our cardholders and we do not access credit filesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environment Our obligation to collect information and perform these checks is disclosed on the face of our card packaging After researching this inquiry, we discovered Ms [redacted] was unable to register her cardDue to the USA Patriot Act we are unable to allow cash access or reloads without being able to successfully identify our cardholdersWe offered to activate the card as a Gift Card so that Ms [redacted] to use the card to deplete the balance This would allow her immediate access to her funds We place a great deal of importance on customer satisfaction and want our customers to have a positive experience Because Ms [redacted] was unable to register her card a fee will not be charged We have issued a refund check for the full balance plus her activation fee We sincerely apologize for any inconvenience this matter has causedPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
August 27, Ms [redacted] *** Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] - [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms ***’s MyVanilla Reloadable Debit Card Ms [redacted] loaded her MyVanilla Account at the merchant ***’s for an amount of $on July 15, She contacted us on August 7, regarding this load and to advise us her card has expiredOn August 9, 2015, we issued Ms [redacted] a replacement card The card returned to our corporate office due to “Forward Time Expired.” Ms [redacted] did not contact us with her new address until August 11, We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product We are sending Ms***’s card via FedEx tracking # [redacted] ***We sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Princeton Avenue Columbus, Georgia (678) 921-