February 24, Ms [redacted] [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms ***’s MIO Money MasterCard Reloadable Debit Card Ms [redacted] initially contacted us on February 21, After researching this inquiry, we discovered there was an activation error at the point of saleOn February 24, 2015, we credited Ms***’s account for $ We place a great deal of value on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have any questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, GA ###-###-####
February 11, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s PayPal MyCash Reload Cards We have reviewed Mr [redacted] ’s complaint and it appears he voluntarily provided his card information to initiate the transactions in questionWe advised Mr [redacted] to contact law enforcement We will cooperate fully in the investigationWhile we regret that our products were used in this manner, the transactions themselves are not fraudulentIn accordance with our procedures we reviewed the reload pack as well as the receiving accountWe found that both the reload pack and the receiving accounts had been fully redeemedWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedIt is important to remember you should never give your PIN to anyone We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that led Mr [redacted] to contact our officeWe will pledge our support in the investigation and resolution of the matter and hope that he is able to recover his lossesWe are unable to reimburse this loss since the reload pack was redeemed with Mr [redacted] ’s consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] :
June 8, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms [redacted] ’s response to our letter We received the documentation on May 30, The chargeback was submitted on June 7, Per Visa Regulations, the merchant has days from the date the chargeback was submitted to representThe 45th day will be July 22, If the merchant does not represent, a $replacement card will issued to the address provided in Ms [redacted] ’s complaint We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
April 1, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Mr [redacted] ’s issue with his MyVanilla Reloadable Visa Debit Cards Mr [redacted] initially contacted our office on March 15, to file a dispute stating he was a victim of a scamAs standard procedure we requested documentation from Mr [redacted] to prove ownership of the cardsHowever, due to an inadvertent oversight, Mr [redacted] ’s cards were not placed on hold and the funds were depleted We have expedited a refund check in the amount of $2, on April 1, to the address provided in his compliant We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productAgain, we sincerely apologize for any inconvenience we have caused Thank you for bringing this to our attentionPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
To Whom it May Concern: Attached please find copies of the original receipt from Walmart On this receipt as it clearly states there is a charge in the amount of $for the purchase of the Vanilla MasterCard gift card and immediately following the purchase of the card is the debit load to the card in the amount of $as well as the activation reference code # [redacted] on the bottom of the receipt I have also attached a copy of the original packaging with the sku numbers also match the receipt I can also provide a copy of the actual card which I have provided to Incomm several times, as well as a copy of my drivers license and front and back of the card I would like to acknowledge that their rebuttal to my claim is nullified as it so clearly states that I haven't provided the proper information I would also like to state that upon their request we did return to Walmart and spoke to the store managerHe stated that "The receipt clearly shows the purchase, load and activation of the card." I have spent several hours on the phone with multiple employees and managers of Incomm, as well as returning to Walmart to speak with the manager there If there is something more that I need to provide I am more than willing to provide it Thank you so much for your time and consideration regarding this matter I appreciate your help resolving this issue S [redacted]
May 15, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have attempted to investigate the issue with Mr [redacted] ’s Vanilla Visa Gift Card Mr [redacted] originally contacted our office on April 22, with an issue he was having with his Vanilla Visa Gift CardThe case number provided by Mr [redacted] in the above referenced complaint is under a different nameWe requested a copy of a valid government issued IDUntil we receive all necessary documentation we will be unable to complete our investigation As always, we strive to ensure our customers have a good and equitable experience with our products We sincerely apologize for any inconvenience caused by this matterThank you for bringing this to our attentionPlease call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
August 31, Ms [redacted] RevDex.com Post Office Box Columbus, GA Re: RevDex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr ***’s PayPal MyCash Reload CardThank you for taking the time to make us aware of the issue We have reviewed Mr ***’s complaint and it appears that he voluntarily provided his card information to initiate the transaction on the card in questionWe advised Mr [redacted] to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulentIn accordance with our procedures we reviewed the reload pack as well as the receiving accountWe found that both the reload pack and the receiving accounts had been fully redeemedWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedIt is important to note that you should never give your PIN to anyone We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Mr [redacted] to contact our officeWe will pledge our support in the investigation and resolution of the matter and hope that he is able to recover his lossesHowever, we are unable to reimburse his loss since the reload packs were redeemed with Mr***’s consentPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
class="MsoNormalCxSpMiddle" December 29, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’ MyVanilla Reloadable Visa Debit Card We have reviewed Ms [redacted] ’ issue with her MyVanilla Reloadable Visa Debit Card and found that the card in question had a load for $from the merchant Fred’s on December 10, 2015; however, immediately following the load the merchant reversed the transactionAs standard procedure we requested documentation from Ms [redacted] We received the requested documentation and was able to manually load the funds to her account on December 21, Ms [redacted] has been successful in using her card leaving her account with a $balance We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productThank you again for bringing this to my attentionPlease call if you have any questions or if we may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
March 29, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms***’s OneVanilla Prepaid Debit Cards We have reviewed Ms***’s complaint and she stated she voluntarily provided her card information to initiate the transactions in questionMs [redacted] stated she surrendered her card information to purchase a truckWe would like to advise Ms [redacted] to engage law enforcementWe will cooperate fully in the investigationWhile we regret that our products were used in this manner, the transactions themselves are not fraudulentWe will pledge our support in the investigation and resolution of any crimes which may have been committedWe hope that Ms [redacted] is able to recover her losses; however, we are unable to reimburse Ms***’s loss since the card was redeemed with her consent We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Ms [redacted] to contact our officePlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
July 23, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s two Vanilla Visa Gift CardsThank you for taking the time to make us aware of the issue Replacement cards were ordered for Mr [redacted] on June 18, When we contacted Mr [redacted] to discuss the missing replacement cards he advised us that the Gift Cards in question have in fact been received Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
size="3" face="Times New Roman"> October 27, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to investigate the issue with Ms***’s MyVanilla Reloadable Debit Card We have contacted Ms [redacted] in order to understand the issue she is havingAfter contacting Ms [redacted] to research this claim, she advised the issue has been resolved We sincerely apologize for any inconvenience caused by this issue Thank you for bringing this to our attention Please call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
February 12, Ms [redacted] [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Momentum Visa Prepaid Debit Card Each Momentum Visa Prepaid Debit Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the Cardholder and the issuer of the Card, and sets forth terms and conditions, including fees, which apply to the CardThe terms and conditions are received with the Card and are available at any time for viewing online at www.momentumcard.com In accordance with the terms and conditions, Ms [redacted] ’s account has been assessed a monthly fee of $each month there has been a balanceAll fee amounts will be withdrawn from a card and will be accessed as long as there is a remaining balance on a card We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product As evidence thereof, we have closed Ms [redacted] ’s account as requested and sent a refund to her in the amount of $to the address in her complaintWe have also sent a copy of her account historyWe sincerely apologize for any inconvenience this matter has causedWe hope that you will find with this credit a satisfactory resolutionThank you for bringing this to our attention Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc
June 3, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s JH Preferred Reloadable Debit Card Ms [redacted] initially contacted our office on March 3, to dispute charges made to her card by [redacted] in the amount of $ Time frames and procedures for the dispute process for general purpose reloadable cards are regulated by the government and by Visa Due to our error, we have credited Ms***’s JH Preferred Reloadable Debit Card for the full value of the disputed amount She has since used her card to deplete this balance We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience Please call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
July 18, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms***’s Vanilla Reload Network CardThank you for taking the time to make us aware of the issue We have reviewed Ms***’s complaint and it appears she voluntarily provided her card information to initiate the transaction on the card in questionWe would like to urge Ms [redacted] to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulent In accordance with our procedures we reviewed the reload pack as well as the receiving account We found that both the reload pack and the receiving accounts had been fully redeemed The receiving account has been marked as fraud prior to the filing of this complaint as it is a known scam accountWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also keeps our consumers up to date on the most common scams We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Ms [redacted] to contact our office We will pledge our support in the investigation and resolution of the matter and hope that she is able to recover her losses We are unable to reimburse this loss since the reload pack was redeemed with Ms***’s consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
January 28, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Card Ms [redacted] ’s claim has been denied due to incorrect information given We reviewed the documentation as well as the transaction history for each account There were multiple cards purchased at the same time by Ms [redacted] and all were depleted at the same location at the same date and time We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product We sincerely apologize for any inconvenience this matter has causedWe hope that you will find this a satisfactory resolutionThank you for bringing this to our attention Please call if you have questions or if I may be of further service I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI also strongly advise their website security be looked intoGoogle Chrome flags their website as un-secure Regards, [redacted]
Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] *** Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to investigate the issue with Ms***’s Vanilla Visa Gift Cards We have contacted Ms [redacted] on January 5, to get the 16-digit card number, in order to investigate the issue she is having with her cardsWe received the requested information from Ms [redacted] and found no issue with the gift cardsMs [redacted] stated she received these cards as gifts and was unaware they were active and ready to use We place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, IncBrookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
March 19, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s Vanilla Visa Gift Cards When a card is purchased, the point of sale triggers the activation of the card Unfortunately, these cards did not activateWe attempted to contact the cardholder on four occasions via the telephone number he provided in his initial correspondence with us to advise him a receipt was needed to complete the investigation We were finally able to reach Mr [redacted] via the additional telephone number he provided in his complaint We have successfully activated the cards in question We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
December 16, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Reload Network Card Due to technical issues beyond our control, online refunds could not be processed during the time Ms [redacted] requested a refund for her Vanilla Reload Network Card The issue has been resolved and the refund was processed on November 20, The check was sent to the address given at the time of refund request We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
February 24, Ms [redacted] [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms ***’s MIO Money MasterCard Reloadable Debit Card Ms [redacted] initially contacted us on February 21, After researching this inquiry, we discovered there was an activation error at the point of saleOn February 24, 2015, we credited Ms***’s account for $ We place a great deal of value on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have any questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, GA ###-###-####
February 11, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s PayPal MyCash Reload Cards We have reviewed Mr [redacted] ’s complaint and it appears he voluntarily provided his card information to initiate the transactions in questionWe advised Mr [redacted] to contact law enforcement We will cooperate fully in the investigationWhile we regret that our products were used in this manner, the transactions themselves are not fraudulentIn accordance with our procedures we reviewed the reload pack as well as the receiving accountWe found that both the reload pack and the receiving accounts had been fully redeemedWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedIt is important to remember you should never give your PIN to anyone We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that led Mr [redacted] to contact our officeWe will pledge our support in the investigation and resolution of the matter and hope that he is able to recover his lossesWe are unable to reimburse this loss since the reload pack was redeemed with Mr [redacted] ’s consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] :
June 8, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms [redacted] ’s response to our letter We received the documentation on May 30, The chargeback was submitted on June 7, Per Visa Regulations, the merchant has days from the date the chargeback was submitted to representThe 45th day will be July 22, If the merchant does not represent, a $replacement card will issued to the address provided in Ms [redacted] ’s complaint We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
April 1, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Mr [redacted] ’s issue with his MyVanilla Reloadable Visa Debit Cards Mr [redacted] initially contacted our office on March 15, to file a dispute stating he was a victim of a scamAs standard procedure we requested documentation from Mr [redacted] to prove ownership of the cardsHowever, due to an inadvertent oversight, Mr [redacted] ’s cards were not placed on hold and the funds were depleted We have expedited a refund check in the amount of $2, on April 1, to the address provided in his compliant We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productAgain, we sincerely apologize for any inconvenience we have caused Thank you for bringing this to our attentionPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
To Whom it May Concern: Attached please find copies of the original receipt from Walmart On this receipt as it clearly states there is a charge in the amount of $for the purchase of the Vanilla MasterCard gift card and immediately following the purchase of the card is the debit load to the card in the amount of $as well as the activation reference code # [redacted] on the bottom of the receipt I have also attached a copy of the original packaging with the sku numbers also match the receipt I can also provide a copy of the actual card which I have provided to Incomm several times, as well as a copy of my drivers license and front and back of the card I would like to acknowledge that their rebuttal to my claim is nullified as it so clearly states that I haven't provided the proper information I would also like to state that upon their request we did return to Walmart and spoke to the store managerHe stated that "The receipt clearly shows the purchase, load and activation of the card." I have spent several hours on the phone with multiple employees and managers of Incomm, as well as returning to Walmart to speak with the manager there If there is something more that I need to provide I am more than willing to provide it Thank you so much for your time and consideration regarding this matter I appreciate your help resolving this issue S [redacted]
May 15, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have attempted to investigate the issue with Mr [redacted] ’s Vanilla Visa Gift Card Mr [redacted] originally contacted our office on April 22, with an issue he was having with his Vanilla Visa Gift CardThe case number provided by Mr [redacted] in the above referenced complaint is under a different nameWe requested a copy of a valid government issued IDUntil we receive all necessary documentation we will be unable to complete our investigation As always, we strive to ensure our customers have a good and equitable experience with our products We sincerely apologize for any inconvenience caused by this matterThank you for bringing this to our attentionPlease call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
August 31, Ms [redacted] RevDex.com Post Office Box Columbus, GA Re: RevDex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr ***’s PayPal MyCash Reload CardThank you for taking the time to make us aware of the issue We have reviewed Mr ***’s complaint and it appears that he voluntarily provided his card information to initiate the transaction on the card in questionWe advised Mr [redacted] to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulentIn accordance with our procedures we reviewed the reload pack as well as the receiving accountWe found that both the reload pack and the receiving accounts had been fully redeemedWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedIt is important to note that you should never give your PIN to anyone We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Mr [redacted] to contact our officeWe will pledge our support in the investigation and resolution of the matter and hope that he is able to recover his lossesHowever, we are unable to reimburse his loss since the reload packs were redeemed with Mr***’s consentPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
class="MsoNormalCxSpMiddle" December 29, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’ MyVanilla Reloadable Visa Debit Card We have reviewed Ms [redacted] ’ issue with her MyVanilla Reloadable Visa Debit Card and found that the card in question had a load for $from the merchant Fred’s on December 10, 2015; however, immediately following the load the merchant reversed the transactionAs standard procedure we requested documentation from Ms [redacted] We received the requested documentation and was able to manually load the funds to her account on December 21, Ms [redacted] has been successful in using her card leaving her account with a $balance We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productThank you again for bringing this to my attentionPlease call if you have any questions or if we may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
March 29, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms***’s OneVanilla Prepaid Debit Cards We have reviewed Ms***’s complaint and she stated she voluntarily provided her card information to initiate the transactions in questionMs [redacted] stated she surrendered her card information to purchase a truckWe would like to advise Ms [redacted] to engage law enforcementWe will cooperate fully in the investigationWhile we regret that our products were used in this manner, the transactions themselves are not fraudulentWe will pledge our support in the investigation and resolution of any crimes which may have been committedWe hope that Ms [redacted] is able to recover her losses; however, we are unable to reimburse Ms***’s loss since the card was redeemed with her consent We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Ms [redacted] to contact our officePlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
July 23, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s two Vanilla Visa Gift CardsThank you for taking the time to make us aware of the issue Replacement cards were ordered for Mr [redacted] on June 18, When we contacted Mr [redacted] to discuss the missing replacement cards he advised us that the Gift Cards in question have in fact been received Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
size="3" face="Times New Roman"> October 27, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to investigate the issue with Ms***’s MyVanilla Reloadable Debit Card We have contacted Ms [redacted] in order to understand the issue she is havingAfter contacting Ms [redacted] to research this claim, she advised the issue has been resolved We sincerely apologize for any inconvenience caused by this issue Thank you for bringing this to our attention Please call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
February 12, Ms [redacted] [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Momentum Visa Prepaid Debit Card Each Momentum Visa Prepaid Debit Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the Cardholder and the issuer of the Card, and sets forth terms and conditions, including fees, which apply to the CardThe terms and conditions are received with the Card and are available at any time for viewing online at www.momentumcard.com In accordance with the terms and conditions, Ms [redacted] ’s account has been assessed a monthly fee of $each month there has been a balanceAll fee amounts will be withdrawn from a card and will be accessed as long as there is a remaining balance on a card We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product As evidence thereof, we have closed Ms [redacted] ’s account as requested and sent a refund to her in the amount of $to the address in her complaintWe have also sent a copy of her account historyWe sincerely apologize for any inconvenience this matter has causedWe hope that you will find with this credit a satisfactory resolutionThank you for bringing this to our attention Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc
June 3, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s JH Preferred Reloadable Debit Card Ms [redacted] initially contacted our office on March 3, to dispute charges made to her card by [redacted] in the amount of $ Time frames and procedures for the dispute process for general purpose reloadable cards are regulated by the government and by Visa Due to our error, we have credited Ms***’s JH Preferred Reloadable Debit Card for the full value of the disputed amount She has since used her card to deplete this balance We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience Please call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
July 18, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms***’s Vanilla Reload Network CardThank you for taking the time to make us aware of the issue We have reviewed Ms***’s complaint and it appears she voluntarily provided her card information to initiate the transaction on the card in questionWe would like to urge Ms [redacted] to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulent In accordance with our procedures we reviewed the reload pack as well as the receiving account We found that both the reload pack and the receiving accounts had been fully redeemed The receiving account has been marked as fraud prior to the filing of this complaint as it is a known scam accountWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also keeps our consumers up to date on the most common scams We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Ms [redacted] to contact our office We will pledge our support in the investigation and resolution of the matter and hope that she is able to recover her losses We are unable to reimburse this loss since the reload pack was redeemed with Ms***’s consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
January 28, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Card Ms [redacted] ’s claim has been denied due to incorrect information given We reviewed the documentation as well as the transaction history for each account There were multiple cards purchased at the same time by Ms [redacted] and all were depleted at the same location at the same date and time We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product We sincerely apologize for any inconvenience this matter has causedWe hope that you will find this a satisfactory resolutionThank you for bringing this to our attention Please call if you have questions or if I may be of further service I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI also strongly advise their website security be looked intoGoogle Chrome flags their website as un-secure Regards, [redacted]
Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] *** Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to investigate the issue with Ms***’s Vanilla Visa Gift Cards We have contacted Ms [redacted] on January 5, to get the 16-digit card number, in order to investigate the issue she is having with her cardsWe received the requested information from Ms [redacted] and found no issue with the gift cardsMs [redacted] stated she received these cards as gifts and was unaware they were active and ready to use We place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, IncBrookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
March 19, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s Vanilla Visa Gift Cards When a card is purchased, the point of sale triggers the activation of the card Unfortunately, these cards did not activateWe attempted to contact the cardholder on four occasions via the telephone number he provided in his initial correspondence with us to advise him a receipt was needed to complete the investigation We were finally able to reach Mr [redacted] via the additional telephone number he provided in his complaint We have successfully activated the cards in question We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
December 16, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Reload Network Card Due to technical issues beyond our control, online refunds could not be processed during the time Ms [redacted] requested a refund for her Vanilla Reload Network Card The issue has been resolved and the refund was processed on November 20, The check was sent to the address given at the time of refund request We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####