Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Although I appreciate the prompt attention to this matter, it is not resolvedIn speaking with the representative it was agreed that additional review and consideration would be given with regards to a disputed $T-Mobile transactionI did not receive any additional follow up nor is that matter addressed to in their response I would appreciate additional review of the $purchase, as it was not done by meThe additional transactions are within the area I frequent, so I will acknowledge them as minePlease keep customer satisfaction in mind, and also credit me the $transaction back along with the fees taken out, which I am most grateful for
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hii they took awhile to resolve my issuebut they did take care of it finallyIt was just resolved today in factbut I feel like you guys did have something to do with their prompt responseThanks a lot, I really appreciate what you guys do over at Revdex.com[redacted] Sent with my iPhone
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
February 17, Ms [redacted] [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s MyVanilla Reloadable Debit Card Due to technical issues beyond our control, transactions could not be processed during the times Mr [redacted] attempted to use his cardAs a gesture of our goodwill, we reversed the fees we assessed for his ATM transaction totaling $The fees were assessed from February 1-February 15, We trust our attention to this matter and the steps we took to resolve the matter meet your satisfaction We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I the business has performed this action and I have consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[ I did return the callThey have still not provided any proof of any wrong doing on my part, again I state I provided no one with no information, nor consented to any use and have a right to question my accusers, Vanilla Reload said they are aware of who the perpetrator(s) are, but have not provided any proofs that I was affiliated with the perpetrator(s)No proof has been provided by Vanilla Reload and per the laws of bailments it is their duty not option to return my moneyThey charged me $service fee which I gave, and I also gave them the $it is a completed contract and I need my funds returned, that is what I paid forVanilla Reload is the direct and proximate cause of my continued pain and suffering, as no proofs have been supplied, except by me which does not show any wrong doing on my behalfPlease return my funds ] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We received a $gift cardAfter activation card was denied at WalmartTried to contact someone from Vanilla gift card and automated service only service -"experience long wait times"The website did not recognize card number and stated "System Error" every time
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
March 11, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’ MyVanilla Reloadable Debit Card Each MyVanilla Reloadable Debit Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the Cardholder and the issuer of the Card, and sets forth terms and conditions, including fees, which apply to the CardThe terms and conditions are received with the Card and are available at any time for viewing online at www.myvanilladebitcard.com We received an ACH load on February 27, that was suspicious in natureThese cards have strict restrictions and are reviewed daily to protect our cardholdersIn accordance with our procedures we requested copies of documentation to validate the ACH load We received the requested documentation on March 5, and the hold was lifted the following day We hope that you will find this a satisfactory resolutionThank you for bringing this to our attention Please call if you have questions or if I may be of further service I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am pleased to have received a response from ITC Finance Licenses, Incvia the Revdex.com Although I accept the solution proposed by ITC Finance Licenses, Incto resolve the subject ticket/complaint by issuing a new PIN, I have to say that prior to this message sent via the Revdex.com, I had never been contacted by ITC Finance Licenses, Inc., despite the fact that I provided both my email address and phone number during my initial phone call made on April 29, Furthermore, although I had called ITC Finance Licenses, Inc numerous times prior to submitting my complaint via Revdex.com, not once had I been informed about the issuance of a new PIN(The last time I called was around 4:PM on June 7, which was moments before I filed the complaint with the RevDex.com.) Notwithstanding the aforementioned, I would like to request ITC Finance Licenses, Incto proceed with the issuance of a new PIN Best Regards, [redacted] ***
April 7, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s Vanilla Visa Gift Card Mr [redacted] initially contacted us on January 23, requesting a replacement cardA replacement card was ordered, however; shipping was delayed due to an inventory outageOn March 13, a replacement card was sent to Mr [redacted] and we have contacted Mr [redacted] and he advised us he has received his card We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product Thank you for bringing this to our attention Please call if you have questions or if I may be of further service I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I explained in my first email, I contacted the FBI in regards to this claim and my local [redacted] County Sheriffs office will not handle this as it is considered an Internet crime My last corredspondence with this company was September 4, with [redacted] who stated that unless my local law enforcement office contacted this company, nothing would be done We are talking about fraudI paid $for a car I did not receive This company knows which Pay Pal account this money was transferred to, I have provided all evidence requested by this company to prove that fraud has taken place, I have also provided evidence that the people conducting the fraud are still trying to sell the same car on Craigslist that I paid for and which was not deliveredThis company is a party to fraud not just with my case although that has been proven to you and the company but allows this company that has committed fraud to continue to use Pay Pal to conduct their fraudulent activities This is illegal as provenbut yet condonned The company has also advised me during the September 4, phone conversation that FBI is not considered a law enforcement agency I am very worried that these companies are allowed to operate out of the United States with no accountability Thank you very much for any assistance you might be able to provide Sincerely, [redacted] [Provide details of why you are not satisfied with this resolution.]Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The company did a great job and making sure everything was replacedI provided what was asked of me and they re-issued the card to me for the full amount of $Thank you Vanilla Visa for taking care of this for me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I received my replacement egc todayI am so grateful for your support in expediting this matter Thank you!! Regards, [redacted]
Hi there, The company has responded to the complaint (ID: [redacted] ), and has agreed to issue a refund I am satisfied with the resolution Thank you for your help in this matter***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Although I appreciate the prompt attention to this matter, it is not resolvedIn speaking with the representative it was agreed that additional review and consideration would be given with regards to a disputed $T-Mobile transactionI did not receive any additional follow up nor is that matter addressed to in their response I would appreciate additional review of the $purchase, as it was not done by meThe additional transactions are within the area I frequent, so I will acknowledge them as minePlease keep customer satisfaction in mind, and also credit me the $transaction back along with the fees taken out, which I am most grateful for
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hii they took awhile to resolve my issuebut they did take care of it finallyIt was just resolved today in factbut I feel like you guys did have something to do with their prompt responseThanks a lot, I really appreciate what you guys do over at Revdex.com[redacted] Sent with my iPhone
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
February 17, Ms [redacted] [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s MyVanilla Reloadable Debit Card Due to technical issues beyond our control, transactions could not be processed during the times Mr [redacted] attempted to use his cardAs a gesture of our goodwill, we reversed the fees we assessed for his ATM transaction totaling $The fees were assessed from February 1-February 15, We trust our attention to this matter and the steps we took to resolve the matter meet your satisfaction We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I the business has performed this action and I have consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[ I did return the callThey have still not provided any proof of any wrong doing on my part, again I state I provided no one with no information, nor consented to any use and have a right to question my accusers, Vanilla Reload said they are aware of who the perpetrator(s) are, but have not provided any proofs that I was affiliated with the perpetrator(s)No proof has been provided by Vanilla Reload and per the laws of bailments it is their duty not option to return my moneyThey charged me $service fee which I gave, and I also gave them the $it is a completed contract and I need my funds returned, that is what I paid forVanilla Reload is the direct and proximate cause of my continued pain and suffering, as no proofs have been supplied, except by me which does not show any wrong doing on my behalfPlease return my funds ] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We received a $gift cardAfter activation card was denied at WalmartTried to contact someone from Vanilla gift card and automated service only service -"experience long wait times"The website did not recognize card number and stated "System Error" every time
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
March 11, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’ MyVanilla Reloadable Debit Card Each MyVanilla Reloadable Debit Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the Cardholder and the issuer of the Card, and sets forth terms and conditions, including fees, which apply to the CardThe terms and conditions are received with the Card and are available at any time for viewing online at www.myvanilladebitcard.com We received an ACH load on February 27, that was suspicious in natureThese cards have strict restrictions and are reviewed daily to protect our cardholdersIn accordance with our procedures we requested copies of documentation to validate the ACH load We received the requested documentation on March 5, and the hold was lifted the following day We hope that you will find this a satisfactory resolutionThank you for bringing this to our attention Please call if you have questions or if I may be of further service I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am pleased to have received a response from ITC Finance Licenses, Incvia the Revdex.com Although I accept the solution proposed by ITC Finance Licenses, Incto resolve the subject ticket/complaint by issuing a new PIN, I have to say that prior to this message sent via the Revdex.com, I had never been contacted by ITC Finance Licenses, Inc., despite the fact that I provided both my email address and phone number during my initial phone call made on April 29, Furthermore, although I had called ITC Finance Licenses, Inc numerous times prior to submitting my complaint via Revdex.com, not once had I been informed about the issuance of a new PIN(The last time I called was around 4:PM on June 7, which was moments before I filed the complaint with the RevDex.com.) Notwithstanding the aforementioned, I would like to request ITC Finance Licenses, Incto proceed with the issuance of a new PIN Best Regards, [redacted] ***
April 7, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s Vanilla Visa Gift Card Mr [redacted] initially contacted us on January 23, requesting a replacement cardA replacement card was ordered, however; shipping was delayed due to an inventory outageOn March 13, a replacement card was sent to Mr [redacted] and we have contacted Mr [redacted] and he advised us he has received his card We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product Thank you for bringing this to our attention Please call if you have questions or if I may be of further service I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I explained in my first email, I contacted the FBI in regards to this claim and my local [redacted] County Sheriffs office will not handle this as it is considered an Internet crime My last corredspondence with this company was September 4, with [redacted] who stated that unless my local law enforcement office contacted this company, nothing would be done We are talking about fraudI paid $for a car I did not receive This company knows which Pay Pal account this money was transferred to, I have provided all evidence requested by this company to prove that fraud has taken place, I have also provided evidence that the people conducting the fraud are still trying to sell the same car on Craigslist that I paid for and which was not deliveredThis company is a party to fraud not just with my case although that has been proven to you and the company but allows this company that has committed fraud to continue to use Pay Pal to conduct their fraudulent activities This is illegal as provenbut yet condonned The company has also advised me during the September 4, phone conversation that FBI is not considered a law enforcement agency I am very worried that these companies are allowed to operate out of the United States with no accountability Thank you very much for any assistance you might be able to provide Sincerely, [redacted] [Provide details of why you are not satisfied with this resolution.]Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The company did a great job and making sure everything was replacedI provided what was asked of me and they re-issued the card to me for the full amount of $Thank you Vanilla Visa for taking care of this for me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I received my replacement egc todayI am so grateful for your support in expediting this matter Thank you!! Regards, [redacted]
Hi there, The company has responded to the complaint (ID: [redacted] ), and has agreed to issue a refund I am satisfied with the resolution Thank you for your help in this matter***