Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I spoke with [redacted] from Vanilla VisaShe was professional and seemed to do all she could to resolve the situationShe activated the card in my possession and told me to contact her if there were any problemsI have attempted to use the card and review it online with no successThe card is not activated and does not work Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] My cards NEVER left my possession, I did not divulge my PINs to ANYONE, This company is a scam, Why would I give my PINS to anyone and then file a report ?? Makes no sense, even envolving the Police ? If , In fact my funds will not be refunded, would you Please give me the name of the individual responcible for my missing funds and what or where the funds were spent, I do know you have this informationRegards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I feel like they did a quick job in responding to my complaint and handled it appropriately Thank you for facilitating this Regards, [redacted]
Paypal Mycash cards do not provide the service they advertiseInstead of being able to transfer funds, ITC has the funds and I am unable to get back what is mine, which is 500USD
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I called Friday evening and was told once again to call back on MondayI was not told any of this refund stuff until mondayI was told to call back and talk to corporateI called after business hours on FridayMonday is when I finally got told I was getting a refundThey told me they were giving me a refund in the form of a checkI said I need it rush deliveredI am currently residing in a treatment settingI will not be guaranteed to recieve a checkI do not want a checkI want my card reactivated like I was told several timesIf they are so willing to satisfy their customers why cant they reactivate my card? I was told it will take to weeks to recieve this refundThat was just sent on MondayI dont want a refund from themI want to be able to use that money on that card specifically for a certain purchase on vista vapors and be doneThis has gone way too farI have tried to get a hold of them through email and I suppose if I took the time to register this card I wouldnt be having these issuesBefore I impulsively said yes use it as a one time cardNow I have to consider this money as a loss pretty much if they are sending a check because I WILL NOT SEE ITI WILL NOT BE AT THAT ADRESS AFTER JUNE my day of treatment is upI shouldn't have to wait anywayThis is not customer satisfactionTo be told a million different thingsThen the Revdex.com gets involved and then you say a totally different thingYou say you just finally recieve documents but a're issuing a refundAre doing the exact opposite of what I wantedI need this money to make a purchase onlineI am very disgusted with myvanillaI believe there is a way you can reactivate my cardOr transfer the money to another myvanilla card or somethingThis has gone on for way too longI see some complaints that people that have open disputes that didnt cancel have to wait over a monthThis is ridiculousI just want my card reactivated Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A refund check was received by me on 4-5- I would like to thnak [redacted] , Cheif Operationg Officer and [redacted] for resolving this matterThey did an outstanding job Regards, [redacted]
September 9, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] * [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] PayPal MyCash Reload Card We have spoken with Ms [redacted] and she stated she could was unable to redeem her PIN via the PayPal websiteWe have processed a refund for Ms [redacted] in the amount of $for her PayPal MyCash Reload Card which includes the activation fee We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, [redacted] Columbus, Georgia
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
July 8, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] n’s Vanilla Reload Network CardThank you for taking the time to make us aware of the issue We have reviewed Ms [redacted] n’s complaint and it appears she voluntarily provided her card information to initiate the transaction on the card in questionWe would like to urge Ms [redacted] n to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulent In accordance with our procedures we reviewed the reload pack as well as the receiving account We found that both the reload pack and the receiving accounts had been fully redeemed The receiving account has been marked as fraud prior to the filing of this complaint as it is a known scam accountWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also keeps our consumers up to date on the most common scams We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Ms [redacted] n to contact our office We will pledge our support in the investigation and resolution of the matter and hope that she is able to recover her losses We are unable to reimburse this loss since the reload pack was redeemed with Ms [redacted] n’s consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
April 15, Roman","serif""> Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Mr [redacted] , via e-mail address provided in his complaint, regarding further necessary information needed to investigate the issue with his Gift Card We attempted to contact Mr [redacted] via e-mail on April 13, We have not received the requested information from Mr [redacted] If he will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the number of the card in questionYou can fax either a copy of the card and/or receipt to ###-###-#### Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Roman","serif December 2, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms [redacted] , via e-mail address and via phone number provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card We attempted to contact Ms [redacted] via e-mail on November 30, and via phone on December 2, We have not received the requested information from Ms [redacted] If she will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the number of the card in questionYou can fax either a copy of the card and/or receipt to [redacted] Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I happen to think being hung up on multiple times by customer service is not how you resolve the situationIn fact they held my money for days without giving me any info on when my money would be available is unacceptableIt had nothing to do with pin number had everything to do with a system error I would like my I paid for card refunded and an apology[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please c;lose the complaint, the company has refunded our money. Regards, [redacted]
July 13, [redacted] Revdex.com [redacted] Re: Revdex.com Case # [redacted] - - [redacted] Dear [redacted] ***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr***’s PayPal MyCash Reload CardsThank you for taking the time to make us aware of the issue Mr***’s refund was declined due to a processing errorWe have since resolved the issue and a refund check has been sent to the address provided in his complaintAs a token of our goodwill we will be sending Mr [redacted] a $Vanilla Visa Gift Card under separate cover We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Mr [redacted] to contact our officePlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc [redacted]
May 5, class="MsoNormalCxSpMiddle"> Ms [redacted] Revdex.com Post Office Box Columbus, GA Re: Revdex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms***’s MyVanilla Reloadable Visa Debit Card On April 19, 2015, Ms [redacted] discovered her account had been compromised and disputed charges made to her cardMs [redacted] advised us that she wanted a full refund on her MyVanilla Reloadable Visa Debit CardWe received a dispute packet from Ms [redacted] on April 22, via faxA chargeback has been submitted and we have recovered Ms***’s fundsWe are issuing a refund to Ms [redacted] for $ We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
I have sent the fax as requested, and I would be hoping to get a reply from them to know when I can access my money Thanks Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
July 6, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr**’s PayPal MyCash Reload Cards Mr [redacted] requested a refund of PayPal MyCash Reload Cards totaling $3,In accordance with our standard procedure, these refunds are monitored to ensure there is no fraudulent activityWe reached out to Mr [redacted] on April 22, to request additional documentation needed in order to process the refunds, but we were unsuccessfulThe needed documentation was finally received on June 24, We have issued a refund check in the amount of $3,to Mr** We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
March 5, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have attempted to investigate the issue with Mr***’ My Vanilla Reloadable PrePaid Debit Card We have contacted Mr [redacted] in order to get the digit card number needed to investigate the issue with his MyVanilla Reloadable PrePaid Debit Card After contacting Mr [redacted] to research this claim he advised that he returned to the merchant location from which he obtained the card and the issue has been resolved We sincerely apologize for any inconvenience caused by this issue Thank you for bringing this to our attention Please call if you have any questions or if I may be of further assistanceI remain, Please call if you have questions or if I may be of further service I remain, Sincerely, ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Roman"> October 6, Ms [redacted] Revdex.com Post Office Box Columbus, GA Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s One Vanilla Visa Gift Card Due to an error with our internal ticketing system we inadvertently overlooked Ms [redacted] ’s disputeWe have been in contact with Ms [redacted] to advise her that a refund check has been issued in the amount of $We place a great deal of importance on customer satisfaction and regret that this could not be completed in a more timely manner We sincerely apologize for any inconvenience this matter has causedWe hope that you will find with this credit a satisfactory resolutionWith the issuance of this credit we consider this issue closedThank you for bringing this to our attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I spoke with [redacted] from Vanilla VisaShe was professional and seemed to do all she could to resolve the situationShe activated the card in my possession and told me to contact her if there were any problemsI have attempted to use the card and review it online with no successThe card is not activated and does not work Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] My cards NEVER left my possession, I did not divulge my PINs to ANYONE, This company is a scam, Why would I give my PINS to anyone and then file a report ?? Makes no sense, even envolving the Police ? If , In fact my funds will not be refunded, would you Please give me the name of the individual responcible for my missing funds and what or where the funds were spent, I do know you have this informationRegards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I feel like they did a quick job in responding to my complaint and handled it appropriately Thank you for facilitating this Regards, [redacted]
Paypal Mycash cards do not provide the service they advertiseInstead of being able to transfer funds, ITC has the funds and I am unable to get back what is mine, which is 500USD
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I called Friday evening and was told once again to call back on MondayI was not told any of this refund stuff until mondayI was told to call back and talk to corporateI called after business hours on FridayMonday is when I finally got told I was getting a refundThey told me they were giving me a refund in the form of a checkI said I need it rush deliveredI am currently residing in a treatment settingI will not be guaranteed to recieve a checkI do not want a checkI want my card reactivated like I was told several timesIf they are so willing to satisfy their customers why cant they reactivate my card? I was told it will take to weeks to recieve this refundThat was just sent on MondayI dont want a refund from themI want to be able to use that money on that card specifically for a certain purchase on vista vapors and be doneThis has gone way too farI have tried to get a hold of them through email and I suppose if I took the time to register this card I wouldnt be having these issuesBefore I impulsively said yes use it as a one time cardNow I have to consider this money as a loss pretty much if they are sending a check because I WILL NOT SEE ITI WILL NOT BE AT THAT ADRESS AFTER JUNE my day of treatment is upI shouldn't have to wait anywayThis is not customer satisfactionTo be told a million different thingsThen the Revdex.com gets involved and then you say a totally different thingYou say you just finally recieve documents but a're issuing a refundAre doing the exact opposite of what I wantedI need this money to make a purchase onlineI am very disgusted with myvanillaI believe there is a way you can reactivate my cardOr transfer the money to another myvanilla card or somethingThis has gone on for way too longI see some complaints that people that have open disputes that didnt cancel have to wait over a monthThis is ridiculousI just want my card reactivated Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A refund check was received by me on 4-5- I would like to thnak [redacted] , Cheif Operationg Officer and [redacted] for resolving this matterThey did an outstanding job Regards, [redacted]
September 9, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] * [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] PayPal MyCash Reload Card We have spoken with Ms [redacted] and she stated she could was unable to redeem her PIN via the PayPal websiteWe have processed a refund for Ms [redacted] in the amount of $for her PayPal MyCash Reload Card which includes the activation fee We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, [redacted] Columbus, Georgia
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
July 8, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] n’s Vanilla Reload Network CardThank you for taking the time to make us aware of the issue We have reviewed Ms [redacted] n’s complaint and it appears she voluntarily provided her card information to initiate the transaction on the card in questionWe would like to urge Ms [redacted] n to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulent In accordance with our procedures we reviewed the reload pack as well as the receiving account We found that both the reload pack and the receiving accounts had been fully redeemed The receiving account has been marked as fraud prior to the filing of this complaint as it is a known scam accountWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also keeps our consumers up to date on the most common scams We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Ms [redacted] n to contact our office We will pledge our support in the investigation and resolution of the matter and hope that she is able to recover her losses We are unable to reimburse this loss since the reload pack was redeemed with Ms [redacted] n’s consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
April 15, Roman","serif""> Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Mr [redacted] , via e-mail address provided in his complaint, regarding further necessary information needed to investigate the issue with his Gift Card We attempted to contact Mr [redacted] via e-mail on April 13, We have not received the requested information from Mr [redacted] If he will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the number of the card in questionYou can fax either a copy of the card and/or receipt to ###-###-#### Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Roman","serif December 2, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms [redacted] , via e-mail address and via phone number provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card We attempted to contact Ms [redacted] via e-mail on November 30, and via phone on December 2, We have not received the requested information from Ms [redacted] If she will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the number of the card in questionYou can fax either a copy of the card and/or receipt to [redacted] Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I happen to think being hung up on multiple times by customer service is not how you resolve the situationIn fact they held my money for days without giving me any info on when my money would be available is unacceptableIt had nothing to do with pin number had everything to do with a system error I would like my I paid for card refunded and an apology[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please c;lose the complaint, the company has refunded our money. Regards, [redacted]
July 13, [redacted] Revdex.com [redacted] Re: Revdex.com Case # [redacted] - - [redacted] Dear [redacted] ***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr***’s PayPal MyCash Reload CardsThank you for taking the time to make us aware of the issue Mr***’s refund was declined due to a processing errorWe have since resolved the issue and a refund check has been sent to the address provided in his complaintAs a token of our goodwill we will be sending Mr [redacted] a $Vanilla Visa Gift Card under separate cover We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Mr [redacted] to contact our officePlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc [redacted]
I have no way of knowing how much is left on the card, other than taking their word for it, and I do not trust them
May 5, class="MsoNormalCxSpMiddle"> Ms [redacted] Revdex.com Post Office Box Columbus, GA Re: Revdex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms***’s MyVanilla Reloadable Visa Debit Card On April 19, 2015, Ms [redacted] discovered her account had been compromised and disputed charges made to her cardMs [redacted] advised us that she wanted a full refund on her MyVanilla Reloadable Visa Debit CardWe received a dispute packet from Ms [redacted] on April 22, via faxA chargeback has been submitted and we have recovered Ms***’s fundsWe are issuing a refund to Ms [redacted] for $ We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
I have sent the fax as requested, and I would be hoping to get a reply from them to know when I can access my money Thanks Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
July 6, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr**’s PayPal MyCash Reload Cards Mr [redacted] requested a refund of PayPal MyCash Reload Cards totaling $3,In accordance with our standard procedure, these refunds are monitored to ensure there is no fraudulent activityWe reached out to Mr [redacted] on April 22, to request additional documentation needed in order to process the refunds, but we were unsuccessfulThe needed documentation was finally received on June 24, We have issued a refund check in the amount of $3,to Mr** We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
March 5, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have attempted to investigate the issue with Mr***’ My Vanilla Reloadable PrePaid Debit Card We have contacted Mr [redacted] in order to get the digit card number needed to investigate the issue with his MyVanilla Reloadable PrePaid Debit Card After contacting Mr [redacted] to research this claim he advised that he returned to the merchant location from which he obtained the card and the issue has been resolved We sincerely apologize for any inconvenience caused by this issue Thank you for bringing this to our attention Please call if you have any questions or if I may be of further assistanceI remain, Please call if you have questions or if I may be of further service I remain, Sincerely, ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Roman"> October 6, Ms [redacted] Revdex.com Post Office Box Columbus, GA Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s One Vanilla Visa Gift Card Due to an error with our internal ticketing system we inadvertently overlooked Ms [redacted] ’s disputeWe have been in contact with Ms [redacted] to advise her that a refund check has been issued in the amount of $We place a great deal of importance on customer satisfaction and regret that this could not be completed in a more timely manner We sincerely apologize for any inconvenience this matter has causedWe hope that you will find with this credit a satisfactory resolutionWith the issuance of this credit we consider this issue closedThank you for bringing this to our attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia