Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
August 1, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms [redacted] via the telephone number provided in her complaint, to further explain the issue with her Vanilla Reload Network Card We attempted to contact Ms [redacted] via telephone July 24, 2014, followed by two more telephone attempts on July 25, Ms [redacted] has not returned our calls When we received the original complaint, in accordance with our procedures we thoroughly reviewed and investigated the reload pack as well as the receiving account We have certain measures in place that help us determine if the PIN was tampered with or if it was voluntarily providedWe found that the reload pack was redeemed to a victim assisted scam account and had been fully depleted As stated in our original response, we have marked the account as fraud and blocked it from further use We will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committed Again, we highly recommend Ms [redacted] visit our website www.vanillareload.com to read about the top ways to prevent fraud It is important to remember you should never give your PIN to anyone Hopefully this provides more clarity to our actions pursuant to Ms ***’s claim We are still unable to reimburse this loss since the reload pack was redeemed with her consentWe hope that Ms [redacted] can understand and appreciate our position Please call if you have any questions or if I may be of further assistanceI remain, Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
6/6/ Ms [redacted] Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] This message is in regards to my complaint filed 5/21/against ITC Financial Licenses, Inc As of today, the matter of my complaint has been resolved with the above companyWith the help of a representative, by the name of [redacted] , I finally received my refund check of $ I would like to thank you and the Revdex.com, for being the necessary catalyst, that brought about an end to my ongoing problemThanks again and best regards! Sincerely, Mrs [redacted]
July 29, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com [redacted] Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms [redacted] ’s issue with the PayPal MyCash Reload Card Ms [redacted] initially contacted our office on July 9, regarding a damaged PayPal MyCash Reload CardAs standard procedure we requested documentation from Ms [redacted] We have been in contact with Ms [redacted] and determined her PIN was still active We have relayed the PIN to Ms [redacted] and she has been successful in redeeming it We sincerely apologize for any inconvenience this matter has causedThank you for bringing this to my attentionIf you have any questions, or may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc [redacted] Columbus, Georgia [redacted]
October 27, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr***’s $Vanilla Visa Gift Card Mr***’s card was purchased prior to August 22, This is when the fee plan changed in our terms and conditionsUnder our old plan, the activation of the card at the point of sale triggers the timeframe by which fees, if applicable, were assessedUnder our new plan, no fees are assessed after the initial purchase Each Vanilla Visa Gift Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the Cardholder and the issuer of the Card, and sets forth terms and conditions, including fees, which apply to the CardThe terms and conditions are received with the Card and are available at anytime for viewing online at www.vanillavisa.com In accordance with the “Fees” section of the Cardholder Agreement, Mr***’s Gift Card was assessed monthly fees totaling $ Mr***’s Gift Card expired in July of 2012; however, the funds do not expire We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our products As evidence thereof, we have issued a replacement card to Mr [redacted] and the balance now reflects the original face value of $The replacement card was sent to the address provided in his complaint We sincerely apologize for any inconvenience this matter has causedWe hope that you will find with this a satisfactory resolutionWith the issuance of this replacement card we consider this issue closedThank you for bringing this to our attention Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Princeton Avenue Columbus, Georgia ###-###-####
As discussed via phone, in regards to complaint# [redacted] for Mr [redacted] ; the issue was resolved on March 6, We spoke with Mr***n that day and advised him his card was activated
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
March 29, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s MyVanilla Reloadable Visa Debit Card Mr [redacted] originally contacted our office on June 29, to request a refundAs standard procedure we requested documentation from Mr [redacted] A refund check was mailed on December 28, and again on January 24, In each case the checks were mailed to the address provided by Mr [redacted] We have been in contact with Mr [redacted] and we have reissued his checkThe check was sent via FEDEX tracking # [redacted] and was successfully delivered We place a great deal of importance on customer satisfaction and we want to be sure our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionPlease call if you have any questions or if we may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
July 13, 12pt;">Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Card Ms [redacted] initially contacted our office on March 11, to dispute an unauthorized transaction on her cardA dispute packet was sent via email and we received the completed documentationWe resolved Ms [redacted] ’s dispute in her favor, and a check was issued on June 17, 2016; however, she has not received itAfter researching this matter, we discovered that Ms [redacted] ’s address was incorrectly communicated during the address verification processTherefore, we have expedited a refund check to the address provided in Ms [redacted] ’s complaint We place a great deal of importance on customer satisfaction and we want to be sure our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionPlease call if you have any questions or if we may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
September 12, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] JH Preferred Reloadable Debit Card Due to technical issues beyond our control, transactions could not be processed during the time Ms*** attempted to use her card A preauthorization was received for the transactions in question; however, due to technical issues the transaction was not completed When a preauthorization request is received, this amount is placed on hold until the transaction settles We have since released the hold on the funds As a gesture of our goodwill, we have also credited an additional $as a courtesy to Ms [redacted] JH Preferred Reloadable debit card for her inconvenience We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted] ***
January 13, Ms Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms***’ Vanilla MasterCard Gift Card After researching this inquiry we found that the card in question received a credit on January 5, for $from Walmart Store #in Irving, TXThis credit created a balance greater than the face value of the Gift Card valuing $The original transaction from Walmart was not paid for using this form of payment, therefore we requested documentation showing proof of purchase and return in order to release the accountThese cards are non-reloadable cards and are not designed to receive credits; therefore the card was subsequently deactivatedIn the event goods or services are returned we request a receipt from the initial purchase as well as the return to ensure no error has been made and no fraud committed We reviewed Ms***’ account and determined that no fraud has been committed We removed the hold on her account and she has been successful in using her cardWe sincerely apologize for any inconvenience caused by this matterThank you for bringing this to our attentionPlease call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
March 28, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s JH Preferred Reloadable Visa Debit Card Ms [redacted] initially contacted our office on March 8, to dispute charges made to her card by the merchant T-MOBILE in the amount of $We sent Ms [redacted] a dispute packet via e-mailA letter was sent on March 22, stating the final date of resolution would be no later than June 6, A chargeback was submitted and a provisional credit was applied to Ms [redacted] ’s account on March 25, The merchant has days to respond to the chargebackIf the merchant does not respond the provisional credit will remain on the account We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedWith the denial of this dispute, we consider this issue closedPlease call if you have any questions, or if I may be further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **
Roman","serif December 17, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear [redacted] ***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms [redacted] , via e-mail address and via phone number provided in her complaint, regarding further necessary information needed to investigate the issue she is having with her PayPal MyCash Reload Card We contacted Ms [redacted] via e-mail on December 9, 2015, via phone on December 15, and December 17, We have not received the requested information from Ms [redacted] If she will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the number of the card in questionYou can fax either a copy of the card and/or receipt to 866-295- Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] They have yet to call me back as promisesIt is unacceptable that they agreed to "further see what can be done" and call me back, yet no call back is receivedI am simply asking that they uphold their "customer service" etiquette and actually call ME back as they agreed and possibly, as a goodwill gesture, provide a refund on a mere $The card could very well be in my posession, but does not prevent anyone else to keep a copy before it makes it to the intended parties handsI cannot explain how a TMobile transaction was made with a card gifted to me, but I can assure that I nor the person that gifted the card to me used it to make such purchase
March 7, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms [redacted] ’s issue with her OneVanilla Prepaid Debit Cards Ms [redacted] originally contacted our office on February 8, 2016, disputing unauthorized transactions on cards; she stated she may have been a victim of scamAs standard procedure, we placed the cards on hold and requested documentation from Ms [redacted] to prove ownership of the cardsDue to an oversight in the investigation process we are refunding Ms [redacted] $3, We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
August 11, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla MasterCard Canada Gift Card Ms [redacted] contacted our office on February 15, disputing charges on her accountA dispute packet was mailed to Ms [redacted] on February 16, and we received it back on March 27, These transactions occurred between November and January This was beyond the timeframe for submitting a chargebackEach Vanilla MasterCard Gift Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the cardholder and the issuer of the Card, and set forth the Terms and Conditions, which apply to the cardAll updates are available via our website www.vanillamastercard.com In accordance with the section “Purchase Disputes and Refunds” it states; “ If you believe a transaction on your account is incorrect, you must notify us in writing of your dispute within sixty (60) days of the transaction date.” Ms [redacted] had a remaining balance of $ on her accountWe have sent a replacement card to Ms [redacted] for this balance Thank you for bringing this to our attentionPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
I received a Vanilla Visa Gift card for Christmas worth $The card hasn't worked since I received itI contacted customer service and was advised that the card wasn't activated properly at the storeCustomer service wanted my name, address, a copy of the receipt, a picture of the gift card, and my driver's licenseI declined to send the informationI gave the card back to the purchaser and they contacted Incomm (vanilla)He sent over his personal info and it took days for the card to be activatedNeedless to say, the card is now activated but I still can't use itSeveral websites and stores declined my transactionsI basically have $on a gift card that I can't useThis company is fraudulentPlease don't purchase these cardsCash is best
October 1, size="3" face="Times New Roman"> Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] PayPal MyCash Reload Card We have reviewed Mr [redacted] complaint and it appears he voluntarily provided his card information to initiate the transactions in questionWe advised Mr [redacted] to contact law enforcementWe will cooperate fully in the investigationWhile we regret that our products were used in this manner, the transactions themselves are not fraudulentIn accordance with our procedures we reviewed the reload pack as well as the receiving accountWe found that both the reload pack and the receiving accounts had been fully redeemedWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedIt is important to remember you should never give your PIN to anyone We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Mr [redacted] to contact our officeWe will pledge our support in the investigation and resolution of the matter and hope that he is able to recover his lossesWe are unable to reimburse this loss since the reload pack was redeemed with Mr [redacted] consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
August 1, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms [redacted] via the telephone number provided in her complaint, to further explain the issue with her Vanilla Reload Network Card We attempted to contact Ms [redacted] via telephone July 24, 2014, followed by two more telephone attempts on July 25, Ms [redacted] has not returned our calls When we received the original complaint, in accordance with our procedures we thoroughly reviewed and investigated the reload pack as well as the receiving account We have certain measures in place that help us determine if the PIN was tampered with or if it was voluntarily providedWe found that the reload pack was redeemed to a victim assisted scam account and had been fully depleted As stated in our original response, we have marked the account as fraud and blocked it from further use We will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committed Again, we highly recommend Ms [redacted] visit our website www.vanillareload.com to read about the top ways to prevent fraud It is important to remember you should never give your PIN to anyone Hopefully this provides more clarity to our actions pursuant to Ms ***’s claim We are still unable to reimburse this loss since the reload pack was redeemed with her consentWe hope that Ms [redacted] can understand and appreciate our position Please call if you have any questions or if I may be of further assistanceI remain, Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
6/6/ Ms [redacted] Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] This message is in regards to my complaint filed 5/21/against ITC Financial Licenses, Inc As of today, the matter of my complaint has been resolved with the above companyWith the help of a representative, by the name of [redacted] , I finally received my refund check of $ I would like to thank you and the Revdex.com, for being the necessary catalyst, that brought about an end to my ongoing problemThanks again and best regards! Sincerely, Mrs [redacted]
July 29, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com [redacted] Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms [redacted] ’s issue with the PayPal MyCash Reload Card Ms [redacted] initially contacted our office on July 9, regarding a damaged PayPal MyCash Reload CardAs standard procedure we requested documentation from Ms [redacted] We have been in contact with Ms [redacted] and determined her PIN was still active We have relayed the PIN to Ms [redacted] and she has been successful in redeeming it We sincerely apologize for any inconvenience this matter has causedThank you for bringing this to my attentionIf you have any questions, or may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc [redacted] Columbus, Georgia [redacted]
Revdex.com:The business miraculously sent me a check for the amount they owed meThank you for your help Regards, [redacted] ***
October 27, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr***’s $Vanilla Visa Gift Card Mr***’s card was purchased prior to August 22, This is when the fee plan changed in our terms and conditionsUnder our old plan, the activation of the card at the point of sale triggers the timeframe by which fees, if applicable, were assessedUnder our new plan, no fees are assessed after the initial purchase Each Vanilla Visa Gift Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the Cardholder and the issuer of the Card, and sets forth terms and conditions, including fees, which apply to the CardThe terms and conditions are received with the Card and are available at anytime for viewing online at www.vanillavisa.com In accordance with the “Fees” section of the Cardholder Agreement, Mr***’s Gift Card was assessed monthly fees totaling $ Mr***’s Gift Card expired in July of 2012; however, the funds do not expire We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our products As evidence thereof, we have issued a replacement card to Mr [redacted] and the balance now reflects the original face value of $The replacement card was sent to the address provided in his complaint We sincerely apologize for any inconvenience this matter has causedWe hope that you will find with this a satisfactory resolutionWith the issuance of this replacement card we consider this issue closedThank you for bringing this to our attention Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Princeton Avenue Columbus, Georgia ###-###-####
As discussed via phone, in regards to complaint# [redacted] for Mr [redacted] ; the issue was resolved on March 6, We spoke with Mr***n that day and advised him his card was activated
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
March 29, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s MyVanilla Reloadable Visa Debit Card Mr [redacted] originally contacted our office on June 29, to request a refundAs standard procedure we requested documentation from Mr [redacted] A refund check was mailed on December 28, and again on January 24, In each case the checks were mailed to the address provided by Mr [redacted] We have been in contact with Mr [redacted] and we have reissued his checkThe check was sent via FEDEX tracking # [redacted] and was successfully delivered We place a great deal of importance on customer satisfaction and we want to be sure our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionPlease call if you have any questions or if we may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
July 13, 12pt;">Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Card Ms [redacted] initially contacted our office on March 11, to dispute an unauthorized transaction on her cardA dispute packet was sent via email and we received the completed documentationWe resolved Ms [redacted] ’s dispute in her favor, and a check was issued on June 17, 2016; however, she has not received itAfter researching this matter, we discovered that Ms [redacted] ’s address was incorrectly communicated during the address verification processTherefore, we have expedited a refund check to the address provided in Ms [redacted] ’s complaint We place a great deal of importance on customer satisfaction and we want to be sure our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionPlease call if you have any questions or if we may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
September 12, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] JH Preferred Reloadable Debit Card Due to technical issues beyond our control, transactions could not be processed during the time Ms*** attempted to use her card A preauthorization was received for the transactions in question; however, due to technical issues the transaction was not completed When a preauthorization request is received, this amount is placed on hold until the transaction settles We have since released the hold on the funds As a gesture of our goodwill, we have also credited an additional $as a courtesy to Ms [redacted] JH Preferred Reloadable debit card for her inconvenience We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted] ***
January 13, Ms Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms***’ Vanilla MasterCard Gift Card After researching this inquiry we found that the card in question received a credit on January 5, for $from Walmart Store #in Irving, TXThis credit created a balance greater than the face value of the Gift Card valuing $The original transaction from Walmart was not paid for using this form of payment, therefore we requested documentation showing proof of purchase and return in order to release the accountThese cards are non-reloadable cards and are not designed to receive credits; therefore the card was subsequently deactivatedIn the event goods or services are returned we request a receipt from the initial purchase as well as the return to ensure no error has been made and no fraud committed We reviewed Ms***’ account and determined that no fraud has been committed We removed the hold on her account and she has been successful in using her cardWe sincerely apologize for any inconvenience caused by this matterThank you for bringing this to our attentionPlease call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
March 28, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s JH Preferred Reloadable Visa Debit Card Ms [redacted] initially contacted our office on March 8, to dispute charges made to her card by the merchant T-MOBILE in the amount of $We sent Ms [redacted] a dispute packet via e-mailA letter was sent on March 22, stating the final date of resolution would be no later than June 6, A chargeback was submitted and a provisional credit was applied to Ms [redacted] ’s account on March 25, The merchant has days to respond to the chargebackIf the merchant does not respond the provisional credit will remain on the account We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedWith the denial of this dispute, we consider this issue closedPlease call if you have any questions, or if I may be further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **
Roman","serif December 17, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear [redacted] ***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms [redacted] , via e-mail address and via phone number provided in her complaint, regarding further necessary information needed to investigate the issue she is having with her PayPal MyCash Reload Card We contacted Ms [redacted] via e-mail on December 9, 2015, via phone on December 15, and December 17, We have not received the requested information from Ms [redacted] If she will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the number of the card in questionYou can fax either a copy of the card and/or receipt to 866-295- Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] They have yet to call me back as promisesIt is unacceptable that they agreed to "further see what can be done" and call me back, yet no call back is receivedI am simply asking that they uphold their "customer service" etiquette and actually call ME back as they agreed and possibly, as a goodwill gesture, provide a refund on a mere $The card could very well be in my posession, but does not prevent anyone else to keep a copy before it makes it to the intended parties handsI cannot explain how a TMobile transaction was made with a card gifted to me, but I can assure that I nor the person that gifted the card to me used it to make such purchase
March 7, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms [redacted] ’s issue with her OneVanilla Prepaid Debit Cards Ms [redacted] originally contacted our office on February 8, 2016, disputing unauthorized transactions on cards; she stated she may have been a victim of scamAs standard procedure, we placed the cards on hold and requested documentation from Ms [redacted] to prove ownership of the cardsDue to an oversight in the investigation process we are refunding Ms [redacted] $3, We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
August 11, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla MasterCard Canada Gift Card Ms [redacted] contacted our office on February 15, disputing charges on her accountA dispute packet was mailed to Ms [redacted] on February 16, and we received it back on March 27, These transactions occurred between November and January This was beyond the timeframe for submitting a chargebackEach Vanilla MasterCard Gift Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the cardholder and the issuer of the Card, and set forth the Terms and Conditions, which apply to the cardAll updates are available via our website www.vanillamastercard.com In accordance with the section “Purchase Disputes and Refunds” it states; “ If you believe a transaction on your account is incorrect, you must notify us in writing of your dispute within sixty (60) days of the transaction date.” Ms [redacted] had a remaining balance of $ on her accountWe have sent a replacement card to Ms [redacted] for this balance Thank you for bringing this to our attentionPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
I received a Vanilla Visa Gift card for Christmas worth $The card hasn't worked since I received itI contacted customer service and was advised that the card wasn't activated properly at the storeCustomer service wanted my name, address, a copy of the receipt, a picture of the gift card, and my driver's licenseI declined to send the informationI gave the card back to the purchaser and they contacted Incomm (vanilla)He sent over his personal info and it took days for the card to be activatedNeedless to say, the card is now activated but I still can't use itSeveral websites and stores declined my transactionsI basically have $on a gift card that I can't useThis company is fraudulentPlease don't purchase these cardsCash is best
October 1, size="3" face="Times New Roman"> Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] PayPal MyCash Reload Card We have reviewed Mr [redacted] complaint and it appears he voluntarily provided his card information to initiate the transactions in questionWe advised Mr [redacted] to contact law enforcementWe will cooperate fully in the investigationWhile we regret that our products were used in this manner, the transactions themselves are not fraudulentIn accordance with our procedures we reviewed the reload pack as well as the receiving accountWe found that both the reload pack and the receiving accounts had been fully redeemedWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedIt is important to remember you should never give your PIN to anyone We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Mr [redacted] to contact our officeWe will pledge our support in the investigation and resolution of the matter and hope that he is able to recover his lossesWe are unable to reimburse this loss since the reload pack was redeemed with Mr [redacted] consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-