Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have submitted the documents at July 18th and received a confirmation email from the system that they received my documentsThe company held my money for 2,months and they need to refund the $fee they obtained from me Regards, [redacted] ***
April 25, normal;"> Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have reviewed Mr [redacted] ’s MyVanilla Reloadable Debit Card account Each MyVanilla Reloadable Debit Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the Cardholder and the issuer of the Card, and sets forth terms and conditions which apply to the CardThe terms and conditions are received with the Card and are available at any time for viewing online at www.myvanilladebitcard.com On January 23, Mr [redacted] ’s account was blocked because the card received several loads that were suspicious in nature These cards have strict restrictions and are reviewed daily to protect our cardholders We requested a copy of his ID as well as proof of purchase from the loads on the account in order to release the funds, but Mr [redacted] has refused Without documentation we are unable to release the funds We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product We sincerely apologize for any inconvenience this matter has causedWe hope that you will find this a satisfactory resolutionI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia
December 3, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Card Our system showed that Ms [redacted] s originally contacted our office on November 23, disputing charges that occurred on October 27, We sent a dispute packet to Ms [redacted] s on November 24, and it was not retuned until December 1, After researching Ms [redacted] s’ account we discovered that on October 27, the transaction settled to her accountThe merchant issued a credit which was placed on hold until the transaction settledHowever, before the credit posted the merchant submitted a credit reversalA chargeback was attempted for the charge; however, on November 19, a system adjustment was made stating the charge was made in error and credit was due to the cardholderWe have been in contact with Ms [redacted] s’ and a refund check has been issued via FEDEX to the address provided in her complaint We sincerely apologize for any inconvenience this matter has causedWe hope that you will find this a satisfactory resolutionThank you for bringing this to our attentionPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
March 30, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms [redacted] ’s issue with her MyVanilla Reloadable Visa Debit Card Ms [redacted] initially contacted our office on March 9, to file a disputeDuring our investigation we found that Ms [redacted] ’s card was registered in another nameAs standard procedure we requested documentation from Ms [redacted] to prove ownership of the cardMs [redacted] has proved ownership of this account; however, the funds were depleted by the merchant MAB PAYOn March 30, we submitted a chargeback on Ms [redacted] ’s behalfPer Visa Regulations, the merchant has days from the date the chargeback was submitted to represent The 45th day will be May If the merchant does not represent, a refund will be issued to Ms [redacted] We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
March 4, Ms [redacted] [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] Vanilla Visa Gift Card On February 24, 2015, Ms [redacted] discovered her account had been compromised and disputed charges made to the card in FebruaryMs [redacted] initially contacted our office on March 2, advising that she wanted a full refund of her Vanilla Visa Gift CardWe received a dispute packet from Ms [redacted] on March 4, A chargeback is currently being submitted to recover funds on behalf of Ms***The merchant will have days from the date of the chargeback to represent the disputeIf the merchant does not represent, the funds will be credited on April 27, We place a great deal of importance on customer satisfaction and want to be sure that our customers have positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
February 3, class="MsoNormalCxSpMiddle">Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s $Vanilla Reload Network Card Unfortunately Ms [redacted] was a victim of a form of fraud Her PIN was fraudulently compromised prior to activation Our fraud team is currently investigating this issue We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product As evidence thereof, we have issued a refund for Ms [redacted] We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
March 17, class="MsoNormalCxSpMiddle">Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms ***’s MyVanilla Reloadable Debit Card When a card is purchased, the point of sale triggers the activation of the card Unfortunately, Ms***’s card did not activateOn March 13, and March 16, we attempted to contact Ms [redacted] to advise her that her MyVanilla Reloadable Debit Card had been activated We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, GA ###-###-####
March 7, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms***’s issue with her MyVanilla Reloadable Visa Debit Card Ms [redacted] initially contacted our office on February 26, to dispute unauthorized charges made to her cardDuring our investigation we found that Ms***’s card was registered in another nameAs standard procedure we requested documentation from Ms [redacted] to prove ownership of the cardA chargeback was submitted on March 4, Per Visa Regulations, the merchant has days from the date the chargeback was submitted to representThe 45th day will be April 18, If the merchant does not represent, a refund will be issued to Ms *** We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
March 22, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr ***’s MyVanilla Reloadable Visa Debit Card We have reviewed Mr ***’s complaint and it appears he voluntarily provided his card information to initiate the transaction on the card in questionWe would like to advise Mr [redacted] to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulentWe will pledge our support in the investigation and resolution of any crimes which may have been committedWe hope that Mr [redacted] is able to recover his losses; however, we are unable to reimburse Mr***’s loss since the card was redeemed with his consent We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Mr [redacted] to contact our officePlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Upon receiving this email I called My Vanilla customer service to confirm they issued me a check for when the rep looked at the file she said nothing was noted in their system about a check being issued or even having any sort of contact with Revdex.com Regards, [redacted]
January 7, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s PayPal MyCash Reload Card After researching this inquiry we have identified and resolved the issueWe have been in contact with Ms [redacted] and issued her a new PIN in the amount of $ We place a great deal of importance on customer satisfaction and sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
May 24, Roman;"> Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr***’s MyVanilla Reloadable Debit Card Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financingTo complete the authentication process we compare name, address, social security number and date of birth against commercially available databasesWe do not run credit reportsPlease know that, as a consumer, by law your credit file cannot be accessed without your consentWe do not request consent from our cardholders and we do not access credit filesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environmentOur obligation to collect information and perform these checks is disclosed on the face of our card packaging Mr [redacted] contacted us because he was unsuccessful in registering his cardWe were able to verify Mr***’s personal information and we assisted him with registering his card on May 22, He has been successful in using his card We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
November 4, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Momentum Visa PrePaid Debit Card After researching this inquiry we found that the card in question had a preauthorization request on October 14, for $from the hotel merchant [redacted] *** When a transaction is cancelled we do not receive that information and do not know that it happens, except when advised verbally by the Cardholder Each Momentum Visa PrePaid Debit Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the Cardholder and the issuer of the Card, and sets forth terms and conditions, which apply to the CardIn accordance with the “Using Your Card/Features” section of the Cardholder Agreement it states, “If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up thirty (30) days.” When Ms [redacted] contacted us on September 20, regarding a preauthorization hold from Comfort Suites from September 16, 2014, we advised her that a merchant release letter was needed in order to release the hold on the funds prior to the thirty days stipulated in the Cardholder Agreement We received the merchant release letter the same day from Ms [redacted] and the hold was subsequently removed The hold from October 14, for $is scheduled to be released on November 13, in accordance with the terms and conditions If Ms [redacted] requests a merchant release letter from [redacted] like she did with [redacted] we will be happy to release the hold sooner We hope that you will find this a satisfactory resolutionThank you for bringing this to our attention Please call if you have questions or if I may be of further service I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Yesterday purchased a dollar vanilla mastercard for my wifes birthday She opened it and the numbers were scratched offWe tried to use the card and it would not workThen we did some investigation and found this is a very common problemAs this is a problem that happens frequently the company Incomm and the retailer that continues to sell this product Walmart even though they know about the problemThis should be a fraudulent transaction as they won't guarantee the product is what is being purchased
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I do not accept this response and the actions taken I originally asked to have my money returned to my card The company stated it was placed on a hold, with out telling me this when the action was taken There has been no communication with me from them, I have had to do all phone calls which has racked up my minutes on my phone as well as my time trying to get this resolved I finally had a voicemail stating to call [redacted] and her telephone number so I can resolve this matter, I returned the call the same day I left a voicemail that day and every day since, aside from the weekend I called yesterday and was told the records show I spoke to this [redacted] person, which never happened They issued me a check with out even speaking to me, stated they would not refund the extra money I have paid them for their services, will not give me any information on where to file a complaint I requested a corporate number and they provided me with a number that reroutes back to the same customer service people When I first called, I was rudely told to drive hours back to where I reloaded the card I have had so many different things told to me by this company while trying to do my best to resolve this issue Now a check has been issued with out speaking with me first, and I have to wait another 3-weeks for it to arrive All of this stress caused by your company over the only money I have, $ All of the time and energy as well as the stress you have placed on me at least deserves my money refunded as well as the money paid for your services I have left multiple messages for [redacted] to call me and she never responded The mere fact that your customer service has lied and given misleading/untrue information should at least result in this small request
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] No where on the front of the packaging does it state that that I would be required to furnish a copy of my signed social security card, a copy of state issued picture ID, and proof of residency(Wform)Also their customer representative did say she made it a gift card and had me provide a digit pin at a promptThey should review their recording of the conversationFor I have reviewed mine and that's exactly what was said and done After receiving email and phone call from [redacted] at ###-###-#### I talked to her 6/19/when she asked for card number and expiration date and stated she would get back to me which she has notAs I stated before I do not feel comfortable giving them all the information needed to steel my identityI have no objection sending a copy of my state drivers license if this situation can not be resolved with the assistance of the Revdex.com then I will seek assistance from attorney generals office and local mediaI am also going to contact walmart corpto inform them of the issues Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] Thank you for forwarding me the response from ITC Financial Licenses, Inc. My understanding, after I first spoke with ITC's customer service representative, was that the card had simply not been activated but that their records showed that it had been purchased. From ITC's most recent letter, I understand that their records show that the card was not purchased. While this is very surprising, as I do not believe the card was stolen, I do not have any proof of purchase to disprove their records. The card was a gift, I do not have a receipt. Without that information, I do not think there is any basis to continue my complaint. I will, however, be recommending to any other friends or family that they do not purchase prepaid Vanilla Visa cards. There should, at the very least, be some indication on the Vanilla Visa card packaging that they recommend that customers keep their receipt so that any activation issues can be dealt with fairly. Sincerely, [redacted] ***
March 9, 2015 Ms. [redacted] RevDex.com Post Office Box 2587 Columbus Georgia 31902 Re: RevDex.com Case # [redacted] *** Dear Ms. [redacted] Receipt of the above styled complaint is hereby acknowledged. We have attempted to contact Mr. ***s via the e-mail address provided in his complaint, regarding further necessary information needed to investigate the issue with his Gift Card. We attempted to contact Mr. ***s via e-mail on March 5, 2015; no telephone number was provided in his complaint. We have not received the requested information from Mr. ***s. If he will furnish the requested information, we will be glad to investigate and resolve the issue. As always, we strive to ensure our customers have a good and equitable experience with our products. Until such time as we receive the requested information to correct this issue, we consider this matter closed. To properly and promptly research this issue, we need the 16-digit number of the card in question. Mr. ***s can fax a copy of the required documents to ###-###-####. Please call if you have questions or if I may be of further service. I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 ###-###-####
May 20, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s MyVanilla Reloadable Debit CardPlease know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financingTo complete the authentication process we compare name, address, social security number and date of birth against commercially available databasesWe do not run credit reportsPlease know that, as a consumer, by law your credit file cannot be accessed without your consentWe do not request consent from our cardholders and we do not access credit filesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environmentOur obligation to collect information and perform these checks is disclosed on the face of our card packagingWe have reviewed the calls to better understand how this issue was handledOn May 11, 2016, the call center representative advised Mr [redacted] we would activate his card, but that he would need to go online to register the cardMr [redacted] attempted to register his card; however, we discovered he was unsuccessfulDue to the USA Patriot Act we are unable to allow cash access or reloads without being able to successfully identify our cardholdersAlthough the card was activated by the call center representative, it was still an unregistered card Due to this status, he was only able to use the card to deplete the initial balance on the card and was unable to load any funds until he completed a successful registrationWe place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productAs evidence thereof, we contacted Mr [redacted] to assist him in registering his account; however, he declined He has successfully depleted the balance on the cardWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionSincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowbelow.The check still have not came [Provide details of why you are not satisfied with this resolution.]Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have submitted the documents at July 18th and received a confirmation email from the system that they received my documentsThe company held my money for 2,months and they need to refund the $fee they obtained from me Regards, [redacted] ***
April 25, normal;"> Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have reviewed Mr [redacted] ’s MyVanilla Reloadable Debit Card account Each MyVanilla Reloadable Debit Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the Cardholder and the issuer of the Card, and sets forth terms and conditions which apply to the CardThe terms and conditions are received with the Card and are available at any time for viewing online at www.myvanilladebitcard.com On January 23, Mr [redacted] ’s account was blocked because the card received several loads that were suspicious in nature These cards have strict restrictions and are reviewed daily to protect our cardholders We requested a copy of his ID as well as proof of purchase from the loads on the account in order to release the funds, but Mr [redacted] has refused Without documentation we are unable to release the funds We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product We sincerely apologize for any inconvenience this matter has causedWe hope that you will find this a satisfactory resolutionI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia
December 3, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Vanilla Visa Gift Card Our system showed that Ms [redacted] s originally contacted our office on November 23, disputing charges that occurred on October 27, We sent a dispute packet to Ms [redacted] s on November 24, and it was not retuned until December 1, After researching Ms [redacted] s’ account we discovered that on October 27, the transaction settled to her accountThe merchant issued a credit which was placed on hold until the transaction settledHowever, before the credit posted the merchant submitted a credit reversalA chargeback was attempted for the charge; however, on November 19, a system adjustment was made stating the charge was made in error and credit was due to the cardholderWe have been in contact with Ms [redacted] s’ and a refund check has been issued via FEDEX to the address provided in her complaint We sincerely apologize for any inconvenience this matter has causedWe hope that you will find this a satisfactory resolutionThank you for bringing this to our attentionPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
March 30, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms [redacted] ’s issue with her MyVanilla Reloadable Visa Debit Card Ms [redacted] initially contacted our office on March 9, to file a disputeDuring our investigation we found that Ms [redacted] ’s card was registered in another nameAs standard procedure we requested documentation from Ms [redacted] to prove ownership of the cardMs [redacted] has proved ownership of this account; however, the funds were depleted by the merchant MAB PAYOn March 30, we submitted a chargeback on Ms [redacted] ’s behalfPer Visa Regulations, the merchant has days from the date the chargeback was submitted to represent The 45th day will be May If the merchant does not represent, a refund will be issued to Ms [redacted] We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
March 4, Ms [redacted] [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] Vanilla Visa Gift Card On February 24, 2015, Ms [redacted] discovered her account had been compromised and disputed charges made to the card in FebruaryMs [redacted] initially contacted our office on March 2, advising that she wanted a full refund of her Vanilla Visa Gift CardWe received a dispute packet from Ms [redacted] on March 4, A chargeback is currently being submitted to recover funds on behalf of Ms***The merchant will have days from the date of the chargeback to represent the disputeIf the merchant does not represent, the funds will be credited on April 27, We place a great deal of importance on customer satisfaction and want to be sure that our customers have positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
February 3, class="MsoNormalCxSpMiddle">Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s $Vanilla Reload Network Card Unfortunately Ms [redacted] was a victim of a form of fraud Her PIN was fraudulently compromised prior to activation Our fraud team is currently investigating this issue We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product As evidence thereof, we have issued a refund for Ms [redacted] We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
March 17, class="MsoNormalCxSpMiddle">Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms ***’s MyVanilla Reloadable Debit Card When a card is purchased, the point of sale triggers the activation of the card Unfortunately, Ms***’s card did not activateOn March 13, and March 16, we attempted to contact Ms [redacted] to advise her that her MyVanilla Reloadable Debit Card had been activated We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, GA ###-###-####
March 7, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms***’s issue with her MyVanilla Reloadable Visa Debit Card Ms [redacted] initially contacted our office on February 26, to dispute unauthorized charges made to her cardDuring our investigation we found that Ms***’s card was registered in another nameAs standard procedure we requested documentation from Ms [redacted] to prove ownership of the cardA chargeback was submitted on March 4, Per Visa Regulations, the merchant has days from the date the chargeback was submitted to representThe 45th day will be April 18, If the merchant does not represent, a refund will be issued to Ms *** We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
March 22, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: RevDex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr ***’s MyVanilla Reloadable Visa Debit Card We have reviewed Mr ***’s complaint and it appears he voluntarily provided his card information to initiate the transaction on the card in questionWe would like to advise Mr [redacted] to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulentWe will pledge our support in the investigation and resolution of any crimes which may have been committedWe hope that Mr [redacted] is able to recover his losses; however, we are unable to reimburse Mr***’s loss since the card was redeemed with his consent We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Mr [redacted] to contact our officePlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Upon receiving this email I called My Vanilla customer service to confirm they issued me a check for when the rep looked at the file she said nothing was noted in their system about a check being issued or even having any sort of contact with Revdex.com Regards, [redacted]
January 7, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s PayPal MyCash Reload Card After researching this inquiry we have identified and resolved the issueWe have been in contact with Ms [redacted] and issued her a new PIN in the amount of $ We place a great deal of importance on customer satisfaction and sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
May 24, Roman;"> Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr***’s MyVanilla Reloadable Debit Card Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financingTo complete the authentication process we compare name, address, social security number and date of birth against commercially available databasesWe do not run credit reportsPlease know that, as a consumer, by law your credit file cannot be accessed without your consentWe do not request consent from our cardholders and we do not access credit filesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environmentOur obligation to collect information and perform these checks is disclosed on the face of our card packaging Mr [redacted] contacted us because he was unsuccessful in registering his cardWe were able to verify Mr***’s personal information and we assisted him with registering his card on May 22, He has been successful in using his card We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
November 4, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s Momentum Visa PrePaid Debit Card After researching this inquiry we found that the card in question had a preauthorization request on October 14, for $from the hotel merchant [redacted] *** When a transaction is cancelled we do not receive that information and do not know that it happens, except when advised verbally by the Cardholder Each Momentum Visa PrePaid Debit Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the Cardholder and the issuer of the Card, and sets forth terms and conditions, which apply to the CardIn accordance with the “Using Your Card/Features” section of the Cardholder Agreement it states, “If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up thirty (30) days.” When Ms [redacted] contacted us on September 20, regarding a preauthorization hold from Comfort Suites from September 16, 2014, we advised her that a merchant release letter was needed in order to release the hold on the funds prior to the thirty days stipulated in the Cardholder Agreement We received the merchant release letter the same day from Ms [redacted] and the hold was subsequently removed The hold from October 14, for $is scheduled to be released on November 13, in accordance with the terms and conditions If Ms [redacted] requests a merchant release letter from [redacted] like she did with [redacted] we will be happy to release the hold sooner We hope that you will find this a satisfactory resolutionThank you for bringing this to our attention Please call if you have questions or if I may be of further service I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Yesterday purchased a dollar vanilla mastercard for my wifes birthday She opened it and the numbers were scratched offWe tried to use the card and it would not workThen we did some investigation and found this is a very common problemAs this is a problem that happens frequently the company Incomm and the retailer that continues to sell this product Walmart even though they know about the problemThis should be a fraudulent transaction as they won't guarantee the product is what is being purchased
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I do not accept this response and the actions taken I originally asked to have my money returned to my card The company stated it was placed on a hold, with out telling me this when the action was taken There has been no communication with me from them, I have had to do all phone calls which has racked up my minutes on my phone as well as my time trying to get this resolved I finally had a voicemail stating to call [redacted] and her telephone number so I can resolve this matter, I returned the call the same day I left a voicemail that day and every day since, aside from the weekend I called yesterday and was told the records show I spoke to this [redacted] person, which never happened They issued me a check with out even speaking to me, stated they would not refund the extra money I have paid them for their services, will not give me any information on where to file a complaint I requested a corporate number and they provided me with a number that reroutes back to the same customer service people When I first called, I was rudely told to drive hours back to where I reloaded the card I have had so many different things told to me by this company while trying to do my best to resolve this issue Now a check has been issued with out speaking with me first, and I have to wait another 3-weeks for it to arrive All of this stress caused by your company over the only money I have, $ All of the time and energy as well as the stress you have placed on me at least deserves my money refunded as well as the money paid for your services I have left multiple messages for [redacted] to call me and she never responded The mere fact that your customer service has lied and given misleading/untrue information should at least result in this small request
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] No where on the front of the packaging does it state that that I would be required to furnish a copy of my signed social security card, a copy of state issued picture ID, and proof of residency(Wform)Also their customer representative did say she made it a gift card and had me provide a digit pin at a promptThey should review their recording of the conversationFor I have reviewed mine and that's exactly what was said and done After receiving email and phone call from [redacted] at ###-###-#### I talked to her 6/19/when she asked for card number and expiration date and stated she would get back to me which she has notAs I stated before I do not feel comfortable giving them all the information needed to steel my identityI have no objection sending a copy of my state drivers license if this situation can not be resolved with the assistance of the Revdex.com then I will seek assistance from attorney generals office and local mediaI am also going to contact walmart corpto inform them of the issues Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] Thank you for forwarding me the response from ITC Financial Licenses, Inc. My understanding, after I first spoke with ITC's customer service representative, was that the card had simply not been activated but that their records showed that it had been purchased. From ITC's most recent letter, I understand that their records show that the card was not purchased. While this is very surprising, as I do not believe the card was stolen, I do not have any proof of purchase to disprove their records. The card was a gift, I do not have a receipt. Without that information, I do not think there is any basis to continue my complaint. I will, however, be recommending to any other friends or family that they do not purchase prepaid Vanilla Visa cards. There should, at the very least, be some indication on the Vanilla Visa card packaging that they recommend that customers keep their receipt so that any activation issues can be dealt with fairly. Sincerely, [redacted] ***
March 9, 2015 Ms. [redacted] RevDex.com Post Office Box 2587 Columbus Georgia 31902 Re: RevDex.com Case # [redacted] *** Dear Ms. [redacted] Receipt of the above styled complaint is hereby acknowledged. We have attempted to contact Mr. ***s via the e-mail address provided in his complaint, regarding further necessary information needed to investigate the issue with his Gift Card. We attempted to contact Mr. ***s via e-mail on March 5, 2015; no telephone number was provided in his complaint. We have not received the requested information from Mr. ***s. If he will furnish the requested information, we will be glad to investigate and resolve the issue. As always, we strive to ensure our customers have a good and equitable experience with our products. Until such time as we receive the requested information to correct this issue, we consider this matter closed. To properly and promptly research this issue, we need the 16-digit number of the card in question. Mr. ***s can fax a copy of the required documents to ###-###-####. Please call if you have questions or if I may be of further service. I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 ###-###-####
May 20, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s MyVanilla Reloadable Debit CardPlease know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financingTo complete the authentication process we compare name, address, social security number and date of birth against commercially available databasesWe do not run credit reportsPlease know that, as a consumer, by law your credit file cannot be accessed without your consentWe do not request consent from our cardholders and we do not access credit filesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environmentOur obligation to collect information and perform these checks is disclosed on the face of our card packagingWe have reviewed the calls to better understand how this issue was handledOn May 11, 2016, the call center representative advised Mr [redacted] we would activate his card, but that he would need to go online to register the cardMr [redacted] attempted to register his card; however, we discovered he was unsuccessfulDue to the USA Patriot Act we are unable to allow cash access or reloads without being able to successfully identify our cardholdersAlthough the card was activated by the call center representative, it was still an unregistered card Due to this status, he was only able to use the card to deplete the initial balance on the card and was unable to load any funds until he completed a successful registrationWe place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productAs evidence thereof, we contacted Mr [redacted] to assist him in registering his account; however, he declined He has successfully depleted the balance on the cardWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionSincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowbelow.The check still have not came [Provide details of why you are not satisfied with this resolution.]Regards, [redacted] ***