Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have received the information and consider this complaint resolved.Thank you for your help!! Regards, [redacted]
September 12, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Mr [redacted] via the telephone number provided in his complaint, regarding further necessary information needed to investigate the issue with his Gift Card We attempted to contact Mr [redacted] via e-mail on September 8, 2014; however, the e-mail address he provided us is invalidWe attempted to contact him via telephone as well on September 9, We have not received the requested information from Mr [redacted] If he will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the 16-digit number of the card in questionMr [redacted] can fax a copy of the required documents to ###-###-#### Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
September 21, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s MyVanilla Reloadable Debit Card After researching this inquiry we found that the card in question received a credit on September 1, for $from CVS Pharmacy #in Amityville, NYThere were no previous debits from CVS PharmacyAs standard procedure we requested copies of the purchase receipt and the return receipt for this transactionIn the event goods or services are returned we request a receipt from the initial purchase as well as the return to ensure no error has been made and no fraud committed Mrs [redacted] was unable to provide the needed documentationThe funds were returned to CVS Pharmacy on September 21, We removed the hold on her account and she has been successful in using her cardWe sincerely apologize for any inconvenience caused by this matterThank you for bringing this to our attentionPlease call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Thank you for your responseIt took some doing and the card had to be changed to a gift card for a fee, but I was finally able to activate my card and it was indeed used for it's intention! I still will not repeat buying my vanilla, but it did workThank you again for your quick response!!
January 5, Ms [redacted] [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s Vanilla Visa Prepaid Card Mr [redacted] initially contacted us on December 22, regarding an activation issueAs standard procedure, we requested documentation from Mr [redacted] We received documents on January 3, After researching this inquiry, we discovered there was an activation error at the point of saleWe activated his card on January 5, We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product We sincerely apologize for any inconvenience this matter has causedWe hope that you will find this a satisfactory resolutionThank you for bringing this to our attention Please call if you have questions or if I may be of further service I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
August 21, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s PayPal MyCash Reload Cards We have reviewed Mr [redacted] ’s complaint and it appears he voluntarily provided his card information to initiate the transactions in questionWe advised Mr [redacted] to contact law enforcementWe will cooperate fully in the investigationWhile we regret that our products were used in this manner, the transactions themselves are not fraudulentIn accordance with our procedures we reviewed the reload pack as well as the receiving accountWe found that both the reload pack and the receiving accounts had been fully redeemedWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedIt is important to remember you should never give your PIN to anyone We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Mr [redacted] to contact our officeWe will pledge our support in the investigation and resolution of the matter and hope that he is able to recover his lossesWe are unable to reimburse this loss since the reload pack was redeemed with Mr [redacted] ’s consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]There accusations are totally false I have had my account with Vanilla for several months I opened my account online and provided their required documents when I opened my account Vanilla called me one day and informed me that my account was being suspended due to "fraudulent activities." Exactly what they feel is fraud is beyond me The only thing I used my vanilla account for was to make it easy for my roommate to pay his share of the bills to me My roommate was an over-the-road truck driver and he would purchase Reloadit cards for me to pay his share of the rent Vanilla wanted me to provide a receipt that I did not have because my roommate purchased the card Obviously, he does not have the receipt either as they were thrown away with the rest of his trash out of his truck Because I do not have the receipts for the last two deposits, Vanilla refuses to refund me my money and close down my account I would like charges pressed against this company Regards, [redacted]
November 24, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms***’ Vanilla Reload Network CardThank you for taking the time to make us aware of the issue We have reviewed Ms***’ complaint and it appears she voluntarily provided her card information to initiate the transaction on the card in questionWe would like to urge Ms [redacted] to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulent In accordance with our procedures we reviewed the reload pack as well as the receiving account We found that both the reload pack and the receiving accounts had been fully redeemed The receiving account has been marked as fraud prior to the filing of this complaint as it is a known scam accountWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also keeps our consumers up to date on the most common scams We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Ms [redacted] to contact our office We will pledge our support in the investigation and resolution of the matter and hope that she is able to recover her losses We are unable to reimburse this loss since the reload pack was redeemed with Ms***’ consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
December 29, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s $Vanilla Visa Gift Card Ms [redacted] ’s card was initially purchased in April of Under our old plan, the activation of the card at the point of sale triggers the timeframe by which fees, if applicable, were assessedUnder our new plan, no fees are assessed after the initial purchaseEach Vanilla Visa Gift Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the Cardholder and the issuer of the Card, and sets forth terms and conditions, including fees, which apply to the CardThe terms and conditions are received with the Card and are available at anytime for viewing online at www.vanillavisa.com In accordance with the “Fees” section of the Cardholder Agreement, Ms [redacted] ’s Gift Card was assessed monthly fees totaling $ Ms [redacted] ’s Gift Card had expired; however, the funds do not expireWe place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productsAs evidence thereof, we have issued a replacement card to Ms [redacted] and the balance now reflects the original face value of $The replacement card is being sent via FedEx tracking number [redacted] to the address provided in her complaint We sincerely apologize for any inconvenience this matter has causedWe hope that you will find with this a satisfactory resolutionWith the issuance of this replacement card we consider this issue closedThank you for bringing this to our attention Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
September 15, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr ***’s JH Preferred Reloadable Visa Debit Card Mr [redacted] initially contacted our office on June 26, to dispute charges made to his card by the merchant [redacted] in the amount of $1,and $1,We received the completed dispute packet on June 26, The dispute process may take up to days to reach a complete resolution and we apologize for any miscommunication regarding the time frame for each step in the dispute process The chargeback was submitted on July 23, The merchant has days to represent against the chargebackIf the merchant does not represent, the funds will be available September 24, 2015; however, the claim has been resolved prior to the final date of resolution and a refund check was issued to Mr [redacted] on September 8, We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowOne thing I need to point out, the cards were redeemed without my consentMy issue has not been resolved with this responseI feel that cvs is responsible because I paid for a service that was not provided to mePlease review the case nd contact me with a better resolutionI have contact a few layers and my issues does not get solved and will take the next step and leave it at the lawyer hands Regards, [redacted]
Shady Windows is phenomenal business offering high quality brands of window treatments with great service and expertise We just had our living room window done today, and are thrilled The convenience of a free home consultation blended with a knowledgeable staff, is a pleasure to deal withTheir installers are experienced and know what they're doing! If there is a problem, they will make it right! We heartily recommend Shady windows to anyone looking for great service, products and prices!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Due to their system errors I was forced to pay a higher price for my plane ticket and an additional fee to load the difference onto the cardI put an additional $on my card for a fee of $I am requesting a refund of $The prices on [redacted] increase daily and due to their error and them not fixing their error until the next day the ticket price increased from $to $and it is this company's error that cost me $that I need Regards, [redacted]
January 8, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # – Francine [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms [redacted] ’s issue with her PayPal MyCash Reload Card Ms [redacted] initially contacted our office on December 28, regarding a damaged PayPal MyCash Reload CardAs standard procedure we requested documentation from Ms [redacted] We have been in contact with Ms [redacted] and she requested a refund instead of the PINWe have sent a refund check to the address provided in Ms [redacted] ’s complaint We sincerely apologize for any inconvenience this matter has causedThank you for bringing this to my attentionIf you have any questions, or may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
July 21, [redacted] class="MsoNormalCxSpMiddle">Revdex.com [redacted] Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear [redacted] ***: Receipt of the above-styled inquiry is hereby acknowledgedWe have investigated the issue with [redacted] ’s OneVanilla Prepaid Visa Card [redacted] originally contacted our office on April 7, regarding a lost cardAs standard procedure we requested documentation from [redacted] We received several faxes from [redacted] ; however, the required documents were never receivedWe have been in contact with [redacted] and she provided the documents on July 20, We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productsWe have issued a replacement card to the address provided in [redacted] ’s complaintWe sincerely apologize for any inconvenience this matter has causedWe hope that you will find with this to be a satisfactory resolution Thank you for bringing this to our attentionPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc [redacted] Columbus, Georgia [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First of all, I never give card information to anyone, never , never How did [redacted] know I voluntarily provide my card information to initiate the transaction? Did [redacted] see or hear? Second, I did filed a case at local police on August 31, as Paypal requested me to do soThe police address is : [redacted] ***, [redacted] , **My incident # is [redacted] Their phone number is [redacted] Third, [redacted] knows who loaded those money into which account [redacted] can find out who stole these PINs Regards, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I'm still uncertain how this chargeback will solve the problem of someone putting the card in there name? Before they made a charge? So, if eventually I'm given my money back on April 18th,what keeps this person from taking the card again? The problem lies with someone being able to RE-REGISTER a card that I registered less than hours earlierWho is this company? Who made the charge? I want to know how to press chargesI am a single motherI get no child supportI manage my money as wisely as possibleTimes are very tightI teach special education childrenI get paid once a monthWe are homelessI'm not asking for your pityDo not want charityI just need what's mine so we can liveI just want what is mineThey had no problem taking my money, Allowing it to get switched into someone eelse's name, and allowing them to make a chargeSo I'm confused with the whole situationShouldn't we be asking who made the charge instead of where? How does the person who done this have to pay for what they have done? Are there no consequences? I can not even find anything on any merchant named MAB PAY or I would investigate myself[Provide details of why you are not satisfied with this resolutithey on.] Regards, [redacted] ***
Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr***’ Vanilla Reload Network CardThank you for taking the time to make us aware of the issue We have reviewed Mr***’ complaint and it appears he voluntarily provided his card information to initiate the transaction on the card in questionWe would like to urge Mr [redacted] to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulent In accordance with our procedures we reviewed the reload pack as well as the receiving account We found that both the reload pack and the receiving accounts had been fully redeemed The receiving account has been marked as fraud prior to the filing of this complaint as it is a known scam accountWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also keeps our consumers up to date on the most common scams We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Mr [redacted] to contact our office We will pledge our support in the investigation and resolution of the matter and hope that he is able to recover his losses We are unable to reimburse this loss since the reload pack was redeemed with Mr***’ consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
August 12, class="MsoNormalCxSpMiddle" M [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] MIO Money MasterCard Reloadable Debit Card Unfortunately, we were experiencing system issues during the period Ms [redacted] was attempting to load funds to her MIO Money MasterCard Reloadable Debit Card We were unable to process transactions due to circumstances beyond our control At the time Ms*** contacted our office, we were unaware of the communication failure A replacement card was ordered for Ms [redacted] and sent via FedEx tracking no [redacted] She received the replacement on August 5, and has successfully activated and used the card We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product Again, we sincerely apologize for any inconvenience we have caused Thank you for bringing this to our attention Please call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite [redacted] Columbus, GA [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Furthermore, I feel bad for so many negative complaints when this company made it so easy and fast for me to get this sorted, for this I am thankful I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have received the information and consider this complaint resolved.Thank you for your help!! Regards, [redacted]
September 12, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Mr [redacted] via the telephone number provided in his complaint, regarding further necessary information needed to investigate the issue with his Gift Card We attempted to contact Mr [redacted] via e-mail on September 8, 2014; however, the e-mail address he provided us is invalidWe attempted to contact him via telephone as well on September 9, We have not received the requested information from Mr [redacted] If he will furnish the requested information, we will be glad to investigate and resolve the issueAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed To properly and promptly research this issue, we need the 16-digit number of the card in questionMr [redacted] can fax a copy of the required documents to ###-###-#### Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
September 21, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s MyVanilla Reloadable Debit Card After researching this inquiry we found that the card in question received a credit on September 1, for $from CVS Pharmacy #in Amityville, NYThere were no previous debits from CVS PharmacyAs standard procedure we requested copies of the purchase receipt and the return receipt for this transactionIn the event goods or services are returned we request a receipt from the initial purchase as well as the return to ensure no error has been made and no fraud committed Mrs [redacted] was unable to provide the needed documentationThe funds were returned to CVS Pharmacy on September 21, We removed the hold on her account and she has been successful in using her cardWe sincerely apologize for any inconvenience caused by this matterThank you for bringing this to our attentionPlease call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Thank you for your responseIt took some doing and the card had to be changed to a gift card for a fee, but I was finally able to activate my card and it was indeed used for it's intention! I still will not repeat buying my vanilla, but it did workThank you again for your quick response!!
January 5, Ms [redacted] [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s Vanilla Visa Prepaid Card Mr [redacted] initially contacted us on December 22, regarding an activation issueAs standard procedure, we requested documentation from Mr [redacted] We received documents on January 3, After researching this inquiry, we discovered there was an activation error at the point of saleWe activated his card on January 5, We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product We sincerely apologize for any inconvenience this matter has causedWe hope that you will find this a satisfactory resolutionThank you for bringing this to our attention Please call if you have questions or if I may be of further service I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
August 21, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s PayPal MyCash Reload Cards We have reviewed Mr [redacted] ’s complaint and it appears he voluntarily provided his card information to initiate the transactions in questionWe advised Mr [redacted] to contact law enforcementWe will cooperate fully in the investigationWhile we regret that our products were used in this manner, the transactions themselves are not fraudulentIn accordance with our procedures we reviewed the reload pack as well as the receiving accountWe found that both the reload pack and the receiving accounts had been fully redeemedWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedIt is important to remember you should never give your PIN to anyone We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Mr [redacted] to contact our officeWe will pledge our support in the investigation and resolution of the matter and hope that he is able to recover his lossesWe are unable to reimburse this loss since the reload pack was redeemed with Mr [redacted] ’s consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]There accusations are totally false I have had my account with Vanilla for several months I opened my account online and provided their required documents when I opened my account Vanilla called me one day and informed me that my account was being suspended due to "fraudulent activities." Exactly what they feel is fraud is beyond me The only thing I used my vanilla account for was to make it easy for my roommate to pay his share of the bills to me My roommate was an over-the-road truck driver and he would purchase Reloadit cards for me to pay his share of the rent Vanilla wanted me to provide a receipt that I did not have because my roommate purchased the card Obviously, he does not have the receipt either as they were thrown away with the rest of his trash out of his truck Because I do not have the receipts for the last two deposits, Vanilla refuses to refund me my money and close down my account I would like charges pressed against this company Regards, [redacted]
November 24, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms***’ Vanilla Reload Network CardThank you for taking the time to make us aware of the issue We have reviewed Ms***’ complaint and it appears she voluntarily provided her card information to initiate the transaction on the card in questionWe would like to urge Ms [redacted] to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulent In accordance with our procedures we reviewed the reload pack as well as the receiving account We found that both the reload pack and the receiving accounts had been fully redeemed The receiving account has been marked as fraud prior to the filing of this complaint as it is a known scam accountWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also keeps our consumers up to date on the most common scams We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Ms [redacted] to contact our office We will pledge our support in the investigation and resolution of the matter and hope that she is able to recover her losses We are unable to reimburse this loss since the reload pack was redeemed with Ms***’ consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
December 29, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s $Vanilla Visa Gift Card Ms [redacted] ’s card was initially purchased in April of Under our old plan, the activation of the card at the point of sale triggers the timeframe by which fees, if applicable, were assessedUnder our new plan, no fees are assessed after the initial purchaseEach Vanilla Visa Gift Card is accompanied by a printed Cardholder Agreement, which constitutes an agreement between the Cardholder and the issuer of the Card, and sets forth terms and conditions, including fees, which apply to the CardThe terms and conditions are received with the Card and are available at anytime for viewing online at www.vanillavisa.com In accordance with the “Fees” section of the Cardholder Agreement, Ms [redacted] ’s Gift Card was assessed monthly fees totaling $ Ms [redacted] ’s Gift Card had expired; however, the funds do not expireWe place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productsAs evidence thereof, we have issued a replacement card to Ms [redacted] and the balance now reflects the original face value of $The replacement card is being sent via FedEx tracking number [redacted] to the address provided in her complaint We sincerely apologize for any inconvenience this matter has causedWe hope that you will find with this a satisfactory resolutionWith the issuance of this replacement card we consider this issue closedThank you for bringing this to our attention Please call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
September 15, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr ***’s JH Preferred Reloadable Visa Debit Card Mr [redacted] initially contacted our office on June 26, to dispute charges made to his card by the merchant [redacted] in the amount of $1,and $1,We received the completed dispute packet on June 26, The dispute process may take up to days to reach a complete resolution and we apologize for any miscommunication regarding the time frame for each step in the dispute process The chargeback was submitted on July 23, The merchant has days to represent against the chargebackIf the merchant does not represent, the funds will be available September 24, 2015; however, the claim has been resolved prior to the final date of resolution and a refund check was issued to Mr [redacted] on September 8, We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attentionPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowOne thing I need to point out, the cards were redeemed without my consentMy issue has not been resolved with this responseI feel that cvs is responsible because I paid for a service that was not provided to mePlease review the case nd contact me with a better resolutionI have contact a few layers and my issues does not get solved and will take the next step and leave it at the lawyer hands Regards, [redacted]
Shady Windows is phenomenal business offering high quality brands of window treatments with great service and expertise We just had our living room window done today, and are thrilled The convenience of a free home consultation blended with a knowledgeable staff, is a pleasure to deal withTheir installers are experienced and know what they're doing! If there is a problem, they will make it right! We heartily recommend Shady windows to anyone looking for great service, products and prices!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Due to their system errors I was forced to pay a higher price for my plane ticket and an additional fee to load the difference onto the cardI put an additional $on my card for a fee of $I am requesting a refund of $The prices on [redacted] increase daily and due to their error and them not fixing their error until the next day the ticket price increased from $to $and it is this company's error that cost me $that I need Regards, [redacted]
January 8, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # – Francine [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed Ms [redacted] ’s issue with her PayPal MyCash Reload Card Ms [redacted] initially contacted our office on December 28, regarding a damaged PayPal MyCash Reload CardAs standard procedure we requested documentation from Ms [redacted] We have been in contact with Ms [redacted] and she requested a refund instead of the PINWe have sent a refund check to the address provided in Ms [redacted] ’s complaint We sincerely apologize for any inconvenience this matter has causedThank you for bringing this to my attentionIf you have any questions, or may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
July 21, [redacted] class="MsoNormalCxSpMiddle">Revdex.com [redacted] Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear [redacted] ***: Receipt of the above-styled inquiry is hereby acknowledgedWe have investigated the issue with [redacted] ’s OneVanilla Prepaid Visa Card [redacted] originally contacted our office on April 7, regarding a lost cardAs standard procedure we requested documentation from [redacted] We received several faxes from [redacted] ; however, the required documents were never receivedWe have been in contact with [redacted] and she provided the documents on July 20, We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productsWe have issued a replacement card to the address provided in [redacted] ’s complaintWe sincerely apologize for any inconvenience this matter has causedWe hope that you will find with this to be a satisfactory resolution Thank you for bringing this to our attentionPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc [redacted] Columbus, Georgia [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First of all, I never give card information to anyone, never , never How did [redacted] know I voluntarily provide my card information to initiate the transaction? Did [redacted] see or hear? Second, I did filed a case at local police on August 31, as Paypal requested me to do soThe police address is : [redacted] ***, [redacted] , **My incident # is [redacted] Their phone number is [redacted] Third, [redacted] knows who loaded those money into which account [redacted] can find out who stole these PINs Regards, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I'm still uncertain how this chargeback will solve the problem of someone putting the card in there name? Before they made a charge? So, if eventually I'm given my money back on April 18th,what keeps this person from taking the card again? The problem lies with someone being able to RE-REGISTER a card that I registered less than hours earlierWho is this company? Who made the charge? I want to know how to press chargesI am a single motherI get no child supportI manage my money as wisely as possibleTimes are very tightI teach special education childrenI get paid once a monthWe are homelessI'm not asking for your pityDo not want charityI just need what's mine so we can liveI just want what is mineThey had no problem taking my money, Allowing it to get switched into someone eelse's name, and allowing them to make a chargeSo I'm confused with the whole situationShouldn't we be asking who made the charge instead of where? How does the person who done this have to pay for what they have done? Are there no consequences? I can not even find anything on any merchant named MAB PAY or I would investigate myself[Provide details of why you are not satisfied with this resolutithey on.] Regards, [redacted] ***
Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr***’ Vanilla Reload Network CardThank you for taking the time to make us aware of the issue We have reviewed Mr***’ complaint and it appears he voluntarily provided his card information to initiate the transaction on the card in questionWe would like to urge Mr [redacted] to contact law enforcementWe will cooperate fully in the investigation While we regret that our products were used in this manner, the transactions themselves are not fraudulent In accordance with our procedures we reviewed the reload pack as well as the receiving account We found that both the reload pack and the receiving accounts had been fully redeemed The receiving account has been marked as fraud prior to the filing of this complaint as it is a known scam accountWe will remain willing to assist law enforcement with the ongoing investigation and resolution of any crimes which may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also keeps our consumers up to date on the most common scams We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe regret the circumstances that have led Mr [redacted] to contact our office We will pledge our support in the investigation and resolution of the matter and hope that he is able to recover his losses We are unable to reimburse this loss since the reload pack was redeemed with Mr***’ consentPlease call if you have any questions or if I may be of further assistanceThank you for bringing this to my attention Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
August 12, class="MsoNormalCxSpMiddle" M [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] MIO Money MasterCard Reloadable Debit Card Unfortunately, we were experiencing system issues during the period Ms [redacted] was attempting to load funds to her MIO Money MasterCard Reloadable Debit Card We were unable to process transactions due to circumstances beyond our control At the time Ms*** contacted our office, we were unaware of the communication failure A replacement card was ordered for Ms [redacted] and sent via FedEx tracking no [redacted] She received the replacement on August 5, and has successfully activated and used the card We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product Again, we sincerely apologize for any inconvenience we have caused Thank you for bringing this to our attention Please call if you have any questions or if I may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite [redacted] Columbus, GA [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Furthermore, I feel bad for so many negative complaints when this company made it so easy and fast for me to get this sorted, for this I am thankful I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]