Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Because I gave the money in good faith and now I did not get what I paid for and they are not returning my moneyI will not do business with them again everYou do not have a satisfy customer but I don't think you care cause you knew you would not return my moneyI feel like you just stole my money from me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and I request to have InComm send a cancellation letter to me for my records Its very frustrating that this had to be escalated to file a complaint to the Revdex.com in order for this fraudulent card to be cancelledIn the beginning, I mentioned that my identity was stolen to the representative and asked to be transferred to the fraud departmentA police report # [redacted] has been filed with the city of La HabraIdentify theft should have been enough reason to cancel the card with the representative in the first placeInComm should implement training for their representatives on how to handle victims of identity theft Regards, [redacted]
December 11, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’ PayPal MyCash Reload Card Mr [redacted] purchased a $PayPal MyCash Reload Card at Walgreens Pharmacy on November 24, Due to Mr [redacted] having an issue while loading the funds to his account, he requested a refundAs standard procedure we requested documentation from Mr [redacted] in order to process the refundWe received all requested documents and we have issued a refund in the amount of $on December 11, We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
July 13, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr ***’s MyVanilla Reloadable Debit Card Unfortunately Mr [redacted] was a victim of a form of fraud known as package tampering His card was fraudulently compromised prior to activationOur fraud team is currently investigating this issueWe place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our productWe have received all necessary documentation and a refund has been issued in the amount of $to the address provided in his complaint We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
class="MsoNormalCxSpMiddle" December 29, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s Vanilla Visa Gift Cards Unfortunately Mr [redacted] was a victim of a form of fraud known as package tampering His cards were fraudulently compromised prior to activationOur fraud team is currently investigating this issueWe place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our product We have received all necessary documentation and have been in contact with Mr [redacted] to advise him we have activated his cards We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
August 9, 12pt;">Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s Vanilla Visa Gift Card Ms [redacted] originally contacted our office on July 29, to report a lost cardAs standard procedure we requested documentation from Ms***We were able to locate the card account based on the information she providedHowever, we discovered that Ms***’s issue was not processed in a timely manner and sincerely apologize for the delay in providing her a replacement cardTherefore, we expedited a replacement card on August 8, in the amount of $to the address provided in her complaint We sincerely apologize for any inconvenience this matter has causedWe place a great deal of importance on our customer satisfaction and we want to make sure that our customers have a positive experienceThank you for bringing this to our attentionPlease call if you have any questions or if I may be of further service, I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
December 17, Ms [redacted] Better Business Bureau Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s MyVanilla Reloadable Debit Card Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financing To complete the authentication process we compare name, address, social security number and date of birth against commercially available databases We do not run credit reports Please know that, as a consumer, by law your credit file cannot be accessed without your consentWe do not request consent from our cardholders and we do not access credit filesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environmentOur obligation to collect information and perform these checks is disclosed on the face of our card packaging After researching this inquiry, we discovered Ms [redacted] was unable to register her cardDue to the USA Patriot Act we are unable to allow cash access or reloads without being able to successfully identify our cardholdersBecause Ms [redacted] was unable to register her card she chose to place the card in active- unregistered status on December 12, This will allowed her to use the card to deplete the balance; however, she will no longer be able to load funds to the accountMs [redacted] has been successful in using her card leaving a remaining balance of $ We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
May 25, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: This letter is in response to your letter, dated May 15, 2014, regarding the complaint of Mr [redacted] Due to an operational problem, we had to freeze certain accounts, including Mr [redacted] ’ MyVanilla Reloadable Debit Card that presented transaction activity that appeared suspicious in nature in order to stem any possible fraud that might have occurred while we worked to address this problem Products such as Mr [redacted] ’ MyVanilla Reloadable Debit Card are consistently monitored and reviewed to protect our cardholders Mr [redacted] ’ account was blocked on May 7, Once this issue was resolved and we confirmed that Mr [redacted] ’ MyVanilla Reloadable Debit Card was not being used fraudulently, it was placed in a Spend Down status on May 22, This will allow him to use the card to deplete the balance; however, he can no longer load funds to his account As such, all of the issues presented in Mr [redacted] ’ complaint have been resolvedMr [redacted] now has access to the full amount of funds in his accountHe is currently using his card and his balance is $1,as of May 25, We appreciate your assistance in bringing this matter to our attention Should you have any questions or require any additional information, please do not hesitate to contact us Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia
April 6, MsTrina Stallone Better Business Bureau Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s MyVanilla Reloadable Debit Card Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card accountThese regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financingTo complete the authentication process we compare name, address, social security number and date of birth against commercially available databasesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environmentOur obligation to collect information and perform these checks is disclosed on the face of our card packaging After researching this inquiry, we discovered Ms [redacted] was unable to register her cardDue to the USA Patriot Act we are unable to allow cash access or reloads without being able to successfully identify our cardholdersWe have attempted to contact Ms [redacted] via email and telephone to help resolve the issue with her MyVanilla Reloadable Debit Card; however we have been unsuccessful We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productAs evidence thereof, we are sending a refund check in the amount of $to the address provided in her complaintWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not believe it should take months to resolve this issueI dont have extra cash lying around and am thankful it wasnt more than what it was however there should be better measures in place to correct these issues when they happen instead of putting the consumer thru this Regards, [redacted]
May 24, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms[redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have reviewed Ms [redacted] ’s response to our letter When we received the original complaint and all supporting documentation, in accordance with our procedures we thoroughly reviewed and investigated Ms [redacted] ’s complaintAs mentioned in our last response, Ms [redacted] ’s check was cut and mailed on May 7, We advised Ms [redacted] that the refund could take 7-business days to receiveThe 10th business day was May 20, Ms [redacted] contacted us via email advising us that she has received her refund check We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attention Please call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
September 21, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms ***’ MyVanilla Reloadable Visa Debit Card Ms [redacted] initially contacted our office on August 29, to dispute charges made to her card by the merchant COMCASTA dispute packet was sent to Ms [redacted] via email on August 31, and we received the completed packet on September 1, A chargeback was submitted on September 1, The merchant has days to represent against the chargebackIf the merchant does not represent, the funds will be available on October 16, We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attention Please call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
August 12, 12pt">Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms[redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s MyVanilla Reloadable Debit Card Ms [redacted] originally contacted our office on May 14, disputing unauthorized transactions on her cardWe resolved Ms***’s dispute in her favor, but apologize for the delay in providing her refund checkWe have expedited the refund check in the amount of $1,to the address provided in her complaintWe regret that this issue could not be resolved in a more timely manner We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
July 29, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s MyVanilla Reloadable Debit Card Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’ These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financing To complete the authentication process we compare name, address, social security number and date of birth against commercially available databasesWe do not run credit reports Please know that, as a consumer, by law your credit file cannot be accessed without your consentWe do not request consent from our cardholders and we do not access credit filesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environmentOur obligation to collect information and perform these checks is disclosed on the face of our card packaging Mr [redacted] contacted us because he was unsuccessful in registering his cardIt appears that there was an attempt to register the card; however, our system was unable to verify the customer’s identityWe have received the required documents and we were able to manually register his cardWe have attempted to contact Mr [redacted] to advise him that his card is now active, but we have been unsuccessfulWe sincerely apologize for any inconvenience this matter has causedPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
I bought a Vanilla gift Mastercard as a Xmas giftThe recipient was told "not activated" at the store I have the receipt and the store tried to help,and was told by card co everything taken care ofWhen I tried to get balance on line, the "system was down" Finally taked to a rep and was told to email receipt to incomm and gave me a complaint conf numberReally helpful and sympatheticHah!! One problem--the email did was a phony I even tried email address at incomm website--nothingThe rub is that these vanilla gift cards are still on the racks in a lot of stores for others to get scammed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for helping me with this complaint Regards, [redacted]
October 10, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’ OneVanilla MasterCard Gift Card Ms [redacted] initially contacted our office on September 29, disputing an unauthorized transaction on her cardWe sent Ms [redacted] a dispute packet via email to the email address she providedWe have not received the completed dispute from Ms [redacted] Visa regulations provide a specific timeframe during which these items can be handledMs [redacted] should be aware that her rights will expire if we do not receive the dispute packet in a timely mannerAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
June 25, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have received the information needed from Ms [redacted] to investigate the issue she is having with her Vanilla Visa Gift Card When a card is purchased, the point of sale triggers the activation of the card Unfortunately, this card was never activated and does not show any activation attemptsAccording to our system and the information provided, it appears this card was never purchased We advised Ms [redacted] that similar to any other item purchased in a retail establishment, proof of purchase was needed; however, she is unable to provide a receipt While we regret the inconvenience posed by this matter, we hope Ms [redacted] can understand and appreciate our position If she can recall how she received this gift card we would like for her to give us a call so that we can assist her further We sincerely apologize for any inconvenience this matter has caused If you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, GA ###-###-####
January 5, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms ***’s Vanilla Visa Gift Card Unfortunately Ms [redacted] was a victim of a form of fraud known as package tamperingHer card was fraudulently compromised prior to activationOur fraud team is currently investigating this issueWe place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our productWe attempted to contact Ms [redacted] via email to advise her that her card has been activated We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Because I gave the money in good faith and now I did not get what I paid for and they are not returning my moneyI will not do business with them again everYou do not have a satisfy customer but I don't think you care cause you knew you would not return my moneyI feel like you just stole my money from me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and I request to have InComm send a cancellation letter to me for my records Its very frustrating that this had to be escalated to file a complaint to the Revdex.com in order for this fraudulent card to be cancelledIn the beginning, I mentioned that my identity was stolen to the representative and asked to be transferred to the fraud departmentA police report # [redacted] has been filed with the city of La HabraIdentify theft should have been enough reason to cancel the card with the representative in the first placeInComm should implement training for their representatives on how to handle victims of identity theft Regards, [redacted]
A copy of your ID will be sufficient Please fax to ###-###-####
December 11, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’ PayPal MyCash Reload Card Mr [redacted] purchased a $PayPal MyCash Reload Card at Walgreens Pharmacy on November 24, Due to Mr [redacted] having an issue while loading the funds to his account, he requested a refundAs standard procedure we requested documentation from Mr [redacted] in order to process the refundWe received all requested documents and we have issued a refund in the amount of $on December 11, We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
July 13, Ms [redacted] class="MsoNormalCxSpMiddle">Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr ***’s MyVanilla Reloadable Debit Card Unfortunately Mr [redacted] was a victim of a form of fraud known as package tampering His card was fraudulently compromised prior to activationOur fraud team is currently investigating this issueWe place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our productWe have received all necessary documentation and a refund has been issued in the amount of $to the address provided in his complaint We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
class="MsoNormalCxSpMiddle" December 29, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] Dear Ms***: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s Vanilla Visa Gift Cards Unfortunately Mr [redacted] was a victim of a form of fraud known as package tampering His cards were fraudulently compromised prior to activationOur fraud team is currently investigating this issueWe place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our product We have received all necessary documentation and have been in contact with Mr [redacted] to advise him we have activated his cards We sincerely apologize for any inconvenience this matter has caused Thank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
August 9, 12pt;">Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s Vanilla Visa Gift Card Ms [redacted] originally contacted our office on July 29, to report a lost cardAs standard procedure we requested documentation from Ms***We were able to locate the card account based on the information she providedHowever, we discovered that Ms***’s issue was not processed in a timely manner and sincerely apologize for the delay in providing her a replacement cardTherefore, we expedited a replacement card on August 8, in the amount of $to the address provided in her complaint We sincerely apologize for any inconvenience this matter has causedWe place a great deal of importance on our customer satisfaction and we want to make sure that our customers have a positive experienceThank you for bringing this to our attentionPlease call if you have any questions or if I may be of further service, I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
December 17, Ms [redacted] Better Business Bureau Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s MyVanilla Reloadable Debit Card Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financing To complete the authentication process we compare name, address, social security number and date of birth against commercially available databases We do not run credit reports Please know that, as a consumer, by law your credit file cannot be accessed without your consentWe do not request consent from our cardholders and we do not access credit filesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environmentOur obligation to collect information and perform these checks is disclosed on the face of our card packaging After researching this inquiry, we discovered Ms [redacted] was unable to register her cardDue to the USA Patriot Act we are unable to allow cash access or reloads without being able to successfully identify our cardholdersBecause Ms [redacted] was unable to register her card she chose to place the card in active- unregistered status on December 12, This will allowed her to use the card to deplete the balance; however, she will no longer be able to load funds to the accountMs [redacted] has been successful in using her card leaving a remaining balance of $ We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia (678) 921-
May 25, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms***: This letter is in response to your letter, dated May 15, 2014, regarding the complaint of Mr [redacted] Due to an operational problem, we had to freeze certain accounts, including Mr [redacted] ’ MyVanilla Reloadable Debit Card that presented transaction activity that appeared suspicious in nature in order to stem any possible fraud that might have occurred while we worked to address this problem Products such as Mr [redacted] ’ MyVanilla Reloadable Debit Card are consistently monitored and reviewed to protect our cardholders Mr [redacted] ’ account was blocked on May 7, Once this issue was resolved and we confirmed that Mr [redacted] ’ MyVanilla Reloadable Debit Card was not being used fraudulently, it was placed in a Spend Down status on May 22, This will allow him to use the card to deplete the balance; however, he can no longer load funds to his account As such, all of the issues presented in Mr [redacted] ’ complaint have been resolvedMr [redacted] now has access to the full amount of funds in his accountHe is currently using his card and his balance is $1,as of May 25, We appreciate your assistance in bringing this matter to our attention Should you have any questions or require any additional information, please do not hesitate to contact us Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia
April 6, MsTrina Stallone Better Business Bureau Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’s MyVanilla Reloadable Debit Card Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card accountThese regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financingTo complete the authentication process we compare name, address, social security number and date of birth against commercially available databasesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environmentOur obligation to collect information and perform these checks is disclosed on the face of our card packaging After researching this inquiry, we discovered Ms [redacted] was unable to register her cardDue to the USA Patriot Act we are unable to allow cash access or reloads without being able to successfully identify our cardholdersWe have attempted to contact Ms [redacted] via email and telephone to help resolve the issue with her MyVanilla Reloadable Debit Card; however we have been unsuccessful We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productAs evidence thereof, we are sending a refund check in the amount of $to the address provided in her complaintWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attention Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not believe it should take months to resolve this issueI dont have extra cash lying around and am thankful it wasnt more than what it was however there should be better measures in place to correct these issues when they happen instead of putting the consumer thru this Regards, [redacted]
May 24, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms[redacted] : Receipt of the above styled complaint is hereby acknowledgedWe have reviewed Ms [redacted] ’s response to our letter When we received the original complaint and all supporting documentation, in accordance with our procedures we thoroughly reviewed and investigated Ms [redacted] ’s complaintAs mentioned in our last response, Ms [redacted] ’s check was cut and mailed on May 7, We advised Ms [redacted] that the refund could take 7-business days to receiveThe 10th business day was May 20, Ms [redacted] contacted us via email advising us that she has received her refund check We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attention Please call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
September 21, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Ms ***’ MyVanilla Reloadable Visa Debit Card Ms [redacted] initially contacted our office on August 29, to dispute charges made to her card by the merchant COMCASTA dispute packet was sent to Ms [redacted] via email on August 31, and we received the completed packet on September 1, A chargeback was submitted on September 1, The merchant has days to represent against the chargebackIf the merchant does not represent, the funds will be available on October 16, We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you for bringing this to our attention Please call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
August 12, 12pt">Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms[redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s MyVanilla Reloadable Debit Card Ms [redacted] originally contacted our office on May 14, disputing unauthorized transactions on her cardWe resolved Ms***’s dispute in her favor, but apologize for the delay in providing her refund checkWe have expedited the refund check in the amount of $1,to the address provided in her complaintWe regret that this issue could not be resolved in a more timely manner We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
July 29, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have investigated the issue with Mr [redacted] ’s MyVanilla Reloadable Debit Card Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’ These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financing To complete the authentication process we compare name, address, social security number and date of birth against commercially available databasesWe do not run credit reports Please know that, as a consumer, by law your credit file cannot be accessed without your consentWe do not request consent from our cardholders and we do not access credit filesThe information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environmentOur obligation to collect information and perform these checks is disclosed on the face of our card packaging Mr [redacted] contacted us because he was unsuccessful in registering his cardIt appears that there was an attempt to register the card; however, our system was unable to verify the customer’s identityWe have received the required documents and we were able to manually register his cardWe have attempted to contact Mr [redacted] to advise him that his card is now active, but we have been unsuccessfulWe sincerely apologize for any inconvenience this matter has causedPlease call if you have questions or if I may be of further serviceI remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia ###-###-####
I bought a Vanilla gift Mastercard as a Xmas giftThe recipient was told "not activated" at the store I have the receipt and the store tried to help,and was told by card co everything taken care ofWhen I tried to get balance on line, the "system was down" Finally taked to a rep and was told to email receipt to incomm and gave me a complaint conf numberReally helpful and sympatheticHah!! One problem--the email did was a phony I even tried email address at incomm website--nothingThe rub is that these vanilla gift cards are still on the racks in a lot of stores for others to get scammed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for helping me with this complaint Regards, [redacted]
October 10, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms [redacted] : Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms [redacted] ’ OneVanilla MasterCard Gift Card Ms [redacted] initially contacted our office on September 29, disputing an unauthorized transaction on her cardWe sent Ms [redacted] a dispute packet via email to the email address she providedWe have not received the completed dispute from Ms [redacted] Visa regulations provide a specific timeframe during which these items can be handledMs [redacted] should be aware that her rights will expire if we do not receive the dispute packet in a timely mannerAs always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closed We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our productPlease call if you have any questions, or if I may be of further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
June 25, Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms***: Receipt of the above styled complaint is hereby acknowledgedWe have received the information needed from Ms [redacted] to investigate the issue she is having with her Vanilla Visa Gift Card When a card is purchased, the point of sale triggers the activation of the card Unfortunately, this card was never activated and does not show any activation attemptsAccording to our system and the information provided, it appears this card was never purchased We advised Ms [redacted] that similar to any other item purchased in a retail establishment, proof of purchase was needed; however, she is unable to provide a receipt While we regret the inconvenience posed by this matter, we hope Ms [redacted] can understand and appreciate our position If she can recall how she received this gift card we would like for her to give us a call so that we can assist her further We sincerely apologize for any inconvenience this matter has caused If you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer ITC Financial Licenses, Inc Brookstone Centre Pkwy, Suite Columbus, GA ###-###-####
January 5, class="MsoNormalCxSpMiddle" Ms [redacted] Revdex.com Post Office Box Columbus Georgia Re: Better Business Bureau Case # [redacted] – [redacted] Dear Ms [redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Ms ***’s Vanilla Visa Gift Card Unfortunately Ms [redacted] was a victim of a form of fraud known as package tamperingHer card was fraudulently compromised prior to activationOur fraud team is currently investigating this issueWe place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our productWe attempted to contact Ms [redacted] via email to advise her that her card has been activated We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc Brookstone Centre Pkwy, Suite Columbus, Georgia [redacted]