Infinity Incentive Group, Inc.

Thank you for bringing this to our attention. We apologize for the issue with the refund.  You should have this in hand by no later than 2/16/2016.  If you have not received it by this date (should be sooner), please call us at [redacted]Also, in reading you complaint, we note that...

you were under the impression that your airline tickets would be free.  We are a third party provider of travel fulfillment.  If you have any documentation from the company that provided the travel certs to you that indicate our products as free, we would greatly appreciate your sending a copy via fax to [redacted]  We work very hard to make sure that our products are presented correctly as we travel thousands of couples every year and have done so for the last 12+ years.  We know we cant make everyone happy, but we do not tolerate misrepresentation.  Your assistance with this would be appreciated.

Thank you for bringing this to our attention. We apologize for the delay.  Your check was cut on the 15th, and sent on the 16th, however we received it back a few days ago where, as a mistake, a batch was sent out without complete addresses.  We sincerely apologize and know you do not...

want excuses.  You should have your refund check in hand by no later than 1/11/2016.  If you do not have it in hand, please call [redacted] and ask for Kyle.  You should have it before this date though.

Thank you for bringing this to our attention.  Based on your complaint listed here we can and will gladly consider this written request for your deposit and will expedite immediately.As per the complaint, I can see that your request dates are in peak season and our communication with you...

concerning the first date was obviously not what you wanted to hear.  We apologize for that.  We do have to abide by the cruise lines allocations as well as work with many thousands of requests and sometimes, we cannot accommodate even if a customer wanted to pay full rate.  This is why peak season is not available in the promotion, but we would offer, if available, discounted rates for these time frames.  Still, peak season booking is difficult which is why we offered additional time.As for the 2 years, I can't speak for that.  We only have known of your existence since 3/15/2015.  We are a 3rd party fulfillment center that works with these promotional travel certificates.  On that note, we must also point out, that there is nothing "Free" that we offer, work with, promote, advertise, or even touch on.  If you have any documentation or material that mentions or alludes to free, please fax that to us as soon as possible.  We do not condone misrepresentation of these products.  My direct fax number is [redacted].  You can also reach our Customer service department at [redacted] Monday through Friday from 8am Arizona Mountain Time until 430pm Arizona Mountain Time.  The best time to reach us is during the afternoons and at the end of the week as most calll come in the mornings and at the first of the week.  This will keep you from having longer hold times.

Thank you for bringing this to our attention.We see that check number 13085 was Processed on August 21st.  Even though customer service can only see that a check has been cut, the mailing of the check could have been a few days later.  We cannot speak for the speediness of the mail,...

however this check as cut and processed at that time.  We understand this is a few more days, but the process of canceling a check and resubmitting during a timeframe that your check could be delivered is fairly risky.In the even that you have not received your check by  Sept 11th, please let us know by calling ###-###-####

At this point and time, there are no further availabilities in this area.  I can pass on all sorts of communication on availabilities and how we get them (and lose them), but I'm more than sure, it will not matter as we cannot accommodate the original request more than we have.I also appreciate that you want "Explanations" for a litany of unspecific request in your response.  However, that will not really do anything for you.  We can either provide you additional dates and requests by sending a new Travel Request form which I have suggested, or we can refund your deposit.Please let me know how you want to proceed.  Also, if you need a copy of the terms you signed off on, we can present those as well.  Not sure if that is what you are looking for, but wanted to be sure you knew it is available.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this to our attention.We appreciate how you feel and do understand your aggravation.  However, we must point out we are not scam artist as you indicated.  Your cert has terms and conditions that are clearly stated and in which you signed off on.  The updated...

dates you provide were during a weekend which is outside the terms as well as during a weekend where we had no inventory to be offered due to events in the area.We are glad to issue your deposit back to you.  It will be cut manually and mailed out tomorrow 9/8/2016 and should be in hand before and by no later than 9/23/2016.  If you have not received by this date, please call us at [redacted]

Thank you for contacting us.  We noticed that the first response mentioned having in hand by 1/5/2016 but should have been 2/5/2016 since the dispute was submitted on 1/18/2016.   We are assuming you have not received the refund.  We need to verify the address we have on file is:If this is not the correct address, please call us at [redacted] and update your address.  We will issue a new check and send it out tomorrow provided there is no call to us to change the address.We apologize for these issues.

Thank you for bringing this to our attention.
 
We note that your refund of $100 (check number [redacted] was sent out on 12/15/2015 and should be in hand by no later than 12/28/2015.  If it is not received by this date, please contact us at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have already received a check for the return of my deposit.  I did not realize that I could have requested the return of my deposit directly from the company.  I will review my paperwork.  Thank you Revdex.com for helping mediate and remedy this situation.   I very pleased with the outcome.Sincerely,
[redacted]

Thank you for bringing this to our attention.We note that your refund for $150.00 was sent out on 9/28/2015 on check number [redacted], which has not been cashed.The address we sent it to is:[redacted]
[redacted]Please verify we have the correct address.  Upon verification, either by...

phone at [redacted] or by Revdex.com response, please verify the address and we will resend upon verification or correction.

Thank you for bringing this to our attentionWe have expedited your refund of $50.  You should have it in hand by no later than 2/3/2016.  If you have not received it by this time, please contact us at 866-877-8050.    We apologize for the situation.

Thank you for letting us know about this issue.To avoid any confusion since there was a returned check (check number [redacted] and a refund (check number [redacted] that has already been sent out, we will refund all remaining deposits.  We will be expediting those refunds and you should have them in...

hand by no later than 1/22/2016.  If you have not received them by then, please let us know by calling [redacted].

The company knows I never received 9/28 check, nor the previous one you claimed to have sent on 9/10. I requested a certified mail.The address is correct. Given the unusual situation, your company need to investigate internally what is going on.[redacted] has promised to resend the with her personal attention of mailing and address, but the case is not closed until I see the check.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  Dear Revdex.com I contacted the business on monday july 27th and again spoke to [redacted] AND SHE TOLD ME THE CHECK WAS SENT July 24th and should receive this week. I really have been told 3 different time now when the check would be sent. THEY DO NOT BACK UP WHAT THEY SAY.I DO NOT HAVE A CHECK AS OF TODAY?????????

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this to our attention.Our accounting office received the follow up request from customer service on 8/9/2016.  We were not able to find your letter of request as per the email that was sent to you on 6/3/2016 and per our terms and conditions.  Regardless, due to your...

request here through the Revdex.com we will manually cut your refund check.It should be in hand before and no later than 9/5/2016.  If it has not arrived by this date, please let us know immediately by calling [redacted]

[redacted]
[redacted]
[redacted]Daytime Phone: [redacted]Refunded $150.00 on 9/14 ($100) 9/16 ($50)2016

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]