Infinity Incentive Group, Inc.

Thank you for bringing this to our attention We show that check number *** was sent out on 7/1/to the following address:*** ***
*** *** **
*** ** ***
***We have not received any notification that this check has not been delivered Please verify that the
address above is correct and let us know by calling *** please

Thank you for bringing this to our attention.We apologize The reason for your check being an issue was due to our fraud prevention service catching an order for checks going to the same person (this is not as the system would usually only present one check) The system showed
your check as being processed, but it was pulled for review by that service and the database was not updated.This is fixed and your checks are being reprinted and processed immediately You should have your checks in hand by no later than 9/7/ If you have not received them by this time, please call us at ###-###-####

Thank you for bringing this to our attention.Your refund has been expedited and you should receive your $by no later than Jan 13, If you have not received it by this time, please contact us at *** Also, we appreciate your feedback on the clarity of the certs We
have to abide by state and federal travel laws which require a certain level of documentation that (with good intentions to force clarity) put so much info as to be almost unreadable We do regret not being able to travel you and apologize for the delay on the refund If there are any further issues, please let us know

Thank you for bringing this to our attention We have expedited a refund for the $ You should have it in hand by no later than July 13th If you do not have it at that point, please call our offices at *** The best times to call are in the afternoons and at
the end of the week to ensure lower hold times.Please also note: For your request in ***, we did not get a response to verify your request For your Valentines Day request in Feb for ***, it was obviously a holiday and a peak travel time For your March request in *** ***, there were no allotments for us due to Spring Break We apologize that your dates did not work out for you, but we did try to accommodate Let us know if there is any issue with your refund

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are in receipt of the above referenced complaint by Mr*** ***We appreciate your assistance in bringing our customer’s concern to our attentionWe do not advertise our promotional offersWe do not want to mislead or misrepresent our products so we do state in the
documentation provided to each customer, that no one should rely upon the representations of anyone outside our organization as to the specifics of our offersWe are a third party company, completely separate from the company that presented to Mr***.We are diligent in providing full and complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offersPer Terms and Conditions we outline the fees and requirementsOur certificates are time sensitiveWe invite customers to call in with any questionsOur offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the promotionMr*** sent in a $(check#***) non refundable deposit to us and that activated his accountBy signing and sending in the certificate they showed us they understood that the $deposit is non refundableAs of right now Mr*** is void in our system due to the travel dates Mr*** selected are past his certificate expiration dateMr*** requested a refund of his refundable deposit of $(please reference check#***)This refund check was sent out on 8/29/2014.We apologize for any inconvenience that this matter may have caused Mr.***If we may be of further assistance to him regarding this matter, he may contact us by calling the Customer Service Department at ###-###-####We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely,*** ***Customer Relations Manager

Thank you for bringing this to our attentionWe will be cutting your deposit check manually today and should be in the mail by no later than tomorrow Please verify the address we have for you is correct:
*** *** *** *** ** ***
If this address is not correct,
please contact us at 866-877-by the end of the day today 7/18/2016.Provided the address is correct, you should have this check in hand before and no later than 7/29/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until December for the business to perform this action and, if it does, will consider this complaint resolved.Please do not close this complaint until I have received the checks that the company has promised to send
Regards,
*** ***

Thank you for bringing this to our attention We can see where the agent mentioned it was sent, this is true from her view in her system Unfortunately, there was a mis shipment of checks that went out with only partial addresses and most were sent back Your was too and was
correctly addressed and mailed out on 1/25/ If you have not received it by 2/10/2016, please contact us at ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. The address they show is correct
Regards,
*** ***

Date: October 24, 2014Revdex.com of ArizonaRe: ID#***To Whom It May Concern,We are in receipt of the above referenced complaint by *** ** ***We appreciate your assistance in bringing our customer’s concern to our attentionI have made a
note in *** ***’s account to switch the cruise selection to the air selectionHe will have a representative contact him by Wednesday 10/29/*** *** will need to be sure to follow the Terms and Conditions closelyWe follow a set of precise guidelines to accommodate the high volume of travelers we have each month.We apologize for any inconvenience that this matter may have caused ***If we may be of further assistance to him regarding this matter, he may contact us by calling the Customer Service Department at (***We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely,*** ***Customer Relations Manager

Thank you for bringing this to our attention. We have reviewed the file and sincerely apologize Your check is being manually cut and should be in your hand by no later than 4/11/and should be sooner If you have not received it by this date, please contact us at ***
We do ask that you verify the address as:*** ** *** ***
*
*** ** *** Please let us know if this address is incorrect as soon as possible since this check should be leaving our offices by no later than noon pacific time tomorrow 3/30/

** *** *** ** *** ***
*** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I hope that it will actually be resolved this time......I have had no luck with multiple previous requests. Thank you so much for your help in this matter!
Regards,
*** ***

Thank you for bringing this to our attention.First, we apologize for any hassels in getting your deposit back We do show that check number *** for $was mailed out today Oct 23rd, You should receive this before 12/5/with holiday mail service.Secondly, we
are a 3rd party fulfillment company and do not ever, nor have we ever offered anything for free We would greatly appreciate if you were to provide us any materials the company that marketed to you provided that this is complementary or "Free" in any way We have no tolerance for advertising and would appreciate if you would fax any of those documents to ***

Thank you for bringing this to our attention
We note that your deposit of $was returned on 12/8/(check number *** If you have not received it by 12/28/2015, please contact us at ***
The address we sent this to is:
***
*** 1*** *** *** *** * ** ***
If this address is not correct, please contact us immediately so we can address by calling ***

Thank you for bringing this to our attention. We sincerely apologize for the treatment We listened to the call and although we don't see where she "hung up" on you, we definitely see where you were beyond frustrated and could not get instant resolution Also, please note that your
refund of $was sent out on with check number *** We assume you will have this in hand within the next few days

Revdex.com:I have reviewed the response made by the business in reference to complaintID ***, and find that this resolution would be satisfactory to meproviding that I receive my refund no later than July 13, If a refund isnot received by that date, I will file another complaint.Your statement “We apologize that your dates did not workout for you, but we did try to accommodate” is simply not true In connection with the dates chosen for travel,your representatives did not make any attempt to work with me on any of thedatesIf the dates were unreasonable, should they have not advised me? I made numerous phone calls and at times waitedup to minutes to speak with a representative and each time the representativewas not interested or helpful. I wasmore than willing to adjust dates but frankly they really didn’t care tohelp. You’re very quick to put the blame on me that the traveldates did not work out. Maybe you shouldlook to your employees and their lack of organization, courtesy and commitmentto providing proper customer service Forexample: I sent correspondence on April6, requesting a refund and received no response which necessitated in mycomplaint to the Revdex.com. Also, most correspondence I received via email had incorrect dates,times and locations on it. I could go onbut I believe you understand the sloppiness of IIG Promotions and Fly Away Select. If you would like to discuss in detail how many errors yourorganization made from the first date of meeting to present date, I would bemore than willing to discuss how your organization could correct their errors*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until 3-at the latest to receive my refund for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Gerald L***

Thank you for bringing this to our attention.We appreciate how you feel concerning this trip request First, we must point out that we offer nothing for free There is no product or offering that we provide on any level that is ever free Second, we understand your issue with the
Poconos request I have checked on this myself and found the following:It is not "peak season" yet in the Poconos at the end of SeptOur allotments in the region are reduced in the 2nd week of Sept and eliminated in the 2nd week of October due to the color changes and the resorts/hotels (which there are only a few) will not offer us breaks with reduced allotments (which are already filled) They benefit greatly from significant rate hikes in the days and weeks following your date requested.You do have other dates and locations which look great, but as it is listed in the terms and conditions, we cannot guarantee any particular date listed.Please allow us to continue working with you I will have Mary contact you to see if there are other suggestions to assist with getting you where you want to go

Two years ago, I received promotional brochures in the mail from IIG about a complimentary cruise (I would be responsible for paying the taxes, fees, etc.), and paid my $deposit that was required at that time Since we purchased a lifetime timeshare with a company that uses IIG Promotions for gifts and rewards, we were offered a complimentary cruise sponsored by IIG Promotions, of which we trustedI had to wait almost a year before it was determined what type of cruise my wife & I would qualify for, which was the usual turnaround time, but after speaking with a rep there, we didn't like the offer and requested our $refund back We were told to submit our request in writing, of which we did on 8/19/ We were told it would take up to weeks We've called IIG numerous times since October 2015, each time being given some type of excuse as to why we haven't received our $refund Our last call made there before this morning, was on 1/7/ We were told by an employee that our refund was processed and mailed on 1/4/16, and that we should receive it within business days I called back this morning for one final time and advised them that we have not received our refund I was told since the check was cut and mailed (of which I don't believe), I would have to wait six weeks before they can cut another check to mail Needless to say, I am really sad and disappointed that IIG Promotions is not a Revdex.com accredited company If they were, I believe that Arizona Revdex.com would be in a position to intercede effectively on our behalf, but since they're not accredited, I'm not sure how much assistance Arizona Revdex.com would be able to offer, if any