Infinity Incentive Group, Inc.

We appreciate your letting us know about this situation. Unfortunately, we can only allow this to speak for Mary * G*** as Nancy H*** would need to communicate separately since Mary is not on Nancy's account to allow us to respond.Mary's deposit of $was sent on 9/10/with check
number ***Also note, that we are a 3rd party to the company that marketed to you. We do not and have not ever offered anything for "Free". If you have received any documentation to the contrary of this statement, please reply with copies so that we may take action against the marketing company as this is against our policy and is not tolerated

AS there is no means of providing you "Free" Airline tickets or even tickets without a date and destination; as per your request, we are refunding your deposit post haste You should have this in hand by the end of the 1st week in Sept Please contact us if you have not received it at
this time

Thank you for bringing this to our attention.We see the issue and appreciate your situation We are manually cutting your check and mailing it out tomorrow 6/8/ You should have in hand before and not later than 6/20/ If you have not received it by that time, please call
us at 8***The address we are sending it to is:*** *** *** *** **
*** ** ***

Date: August 1,
State of Arizona Revdex.com
Attention: *** ***
Re: *** *** *** *** ***
Dear *** ***,
We are in receipt of the above referenced complaint by *** *** *** We
appreciate your assistance in bringing our customer’s concern to our attention
We provided *** *** with the full and complete Terms and Conditions of the promotional offer that she receivedWe do this so our clients can make well informed, educated decisions about the exciting
promotional offers they would like to partake inOur offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the offerWe precisely state on our documentation that once travel is booked we cannot issue a refund*** *** booked her trip on July 14, She then sent an email on July 18, wanting to cancel the trip she booked. Per Terms and Conditions a refund will not be sentWe have tried to contact **. Ash several times, but have received no response. *** ***’s booking status is complete and she is able to travelWe are waiting on her response so she can redeem her trip
We apologize for any inconvenience that this matter may have caused *** If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at ***
We are available Monday through Friday 8:a.mto 4:p.mMountain Standard
Time
Sincerely,
*** ***
Customer Relations Manager

Thank you for bringing this to our attention.We apologize for the disruption We are manually processing your check again today Please validate the address we have is correct:*** *** *** *** ** ***If this is incorrect, please contact our offices at *** and
provide any correction needed by tomorrow morning 2/11/ This should be in hand if the address is correct by no later than 2/26/and should be sooner IF you have not received it by this date, please contact us at ***

Thank you for bringing this to our attention.We apologize for the obvious confusion We do not offer anything for free We are a 3rd party fulfillment company that is fulfilling a promotional offer you sent in It is a promotional offer with costs associated listed in the terms you
have signed on Alternatively, we sent you an email with a quote for your travel to Washington DC and you did not respond This includes phone calls We have attempted to communication with you ourselves, but to no avail.I am having my staff send you a new travel request form and contact you to verify you have received it We are also going to extend your usage of this promotion for an additional year We would like to travel you, but it is not free and the terms must be followed If you have any questions, please call our offices at ###-###-#### The best time to call is afternoon or at the end of the week when there are fewer customers calling in

Customer Information:Neil B*** 31st Street*** *** *** * ** ***Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: ***Hi, MrB*** sent in a deposit for his day and night in June of We emailed him on 6/20/and again
on 7/22/We did not hear from him and put his account on hold until he contacted us.We do not have any record of MrB*** contacting us and the number that is listed on his certificate is still in working orderThe number is ###-###-####. Infinity is a third party fulfillment companyWe do not contact consumer's directly nor solicit any consumer to take any type of presentations. This communication will serve as MrB*** written request for a refundHe should receive his $deposit within the next weeksWe have also reached out to MrB*** with an email we have on file Thank you, Alex C***

Date: August 25, 2014State of Arizona Revdex.comAttention: *** ***Re: ID# ***Dear *** ***,We are in receipt of the above referenced complaint by *** ***We appreciate your assistance in bringing our customer’s concern to our
attentionWe understand why *** *** is upsetWe do not advertise our promotional offers and nowhere in our documentation do we state that our offers are for free travelsWe do not want to mislead or misrepresent our products so we do state in the documentation provided to each customer, that no one should rely upon the representations of anyone outside our organization as to the specifics of our offersWe are a third party company, completely separate from the company that gave the Travel Voucher to *** ***We are diligent in providing full and complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offersPer Terms and Conditions we outline the fees and requirementsWe invite customers to call in with any questionsOur offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the incentiveWe precisely state on our documentation that if the time restrictions are not met, then the offer becomes null and voidThese restrictions allow us to accommodate the high volume of customers that we take on each monthWe satisfy hundreds of travel request and offers each month, and we do realize that offers cannot work for everybodyWe did send *** *** an email for her travel information on 1/17/at 12:04pm and then another on 4/08/at 2:pm*** *** had then called us back on 4/08/at 4:pmstating she had received the emails.We are more than happy to send out *** ***’s refund*** *** should be receiving her refund shortly (please reference check # *** for $and check #*** for $50.00).We apologize for any inconvenience that this matter may have caused *** ***If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at ***We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely,*** ***Customer Relations Manager

Thank you for bringing this to our attention. Your refund of $is being expedited You should receive your refund by no later than 1/28/ If you have not received it or the address we have below does not match, please let us know by calling 866-877- Please accept
our sincerest apologies

Date: August 21, 2014Revdex.comAttention: *** *** ** *** **
*** ** ***Re: Complaint ID#: ***Dear *** ***,We are in receipt of the above referenced complaint by *** and *** ***We appreciate
your assistance in bringing **and *** *** concern to our attention**and *** *** sent in a personal check for $200.00(check #***)Per Terms and Conditions we do not accept personal checks to activate this particular certificateAfter speaking with ***, Infinity decided to reactivate account when proper payment is receivedThis was done as courtesy to **and *** ***They will need to be sure to follow Terms and Conditions from here on.We apologize for any inconvenience that this matter may have caused **and *** ***If we may be of further assistance to them regarding this matter, they may contact us by calling the Customer Service Department at *** ***We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely,*** ***Customer Relations Manager

Thank you for bringing this to our attentionYour refund of $is being manually cut today We know it will not be picked up until Monday 3/ As such, you should have this in hand by no later than 3/and should have it sooner Please let us know if you have not
received it by 3/by calling ***.We do apologize for the issue and are reviewing the calls We wanted to respond to this as soon as possible

Thank you for bringing this to our attention.Our accounting department issued the stop payment but did not properly note the system to reissue instead they set it up to wait for the return before issuing We verified the check as still not cashed and Issued a new check today The check
will be sent out at the end of business today If the below information is incorrect, please contact us at *** before 5pm Arizona Mountain time so we can correct it if necessary.*** *** ***
*** ** ***We apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business in question sells this free trips to mass time sharing and vacation sharing cold selling groupsIt is a material misstatement and facually incorrect to say they just heard of me in We have been calling and awaiting a date for two yearsI have wasted time and energy in this pursuit and they say they must provide in months the tripI am not alone and I will pursue legal action in a class action suitPlease read other complaints the dollars in question is not what I am afterI want the company banned from doing business and I will pursue legal action in Indiana where I was given the free trip plus boarding port rees and taxes.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are in receipt of the above referenced complaint by *** *** ***We appreciate your assistance in bringing our customer’s concern to our attention. We are diligent in providing full and complete Terms and Conditions at several touch points so that consumers can make well
informed, educated decisions about participating in our exciting offersPer Terms and Conditions we outline the fees and requirementsOur certificates are time sensitiveThe fees fluctuate depending on locations and datesWe invite customers to call in with any questionsOur offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the incentiveOn 8/11/*** *** paid for his tripSince he has already agreed on pricing and booked his cruise we cannot issue $to himIf he did not agree with pricing he should not have paid to book his cruise.We apologize for any inconvenience that this matter may have caused ***If we may be of further assistance to him regarding this matter, he may contact us by calling the Customer Service Department at ***We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely,*** ***Customer Relations Manager

Thank you for bringing this to our attention. We apologize for misperception We are a third party travel provider and we do not, nor have we ever offered anything for free Based on your comments, we are assuming you have materials that represent this from the company that marketed
to you We have a very strict policy on this and would greatly appreciate your providing those materials to us You can fax them to *** We will take immediate action to stop any such use of our products.Also, check numbers *** and *** have been mailed out and you have them (including holiday mail delays) by no later than 12/11/ If you have not received them by this date, please call us at ***

Thank you for bringing this to our attention.We have reviewed with accounting and the refund has been expedited You should have received your refund by no later than 6/25/ If you have not received it by then, please let us know by calling *** The best time to call
is in the late afternoon and toward the end of the week to avoid longer hold times.We apologize for the error and are glad to be able to assist you

Thank you for your response.We are refunding your deposit You should have your $refund in hand by If you have not received it by that date, please contact us at ###-###-####.Also, we need to point out that we did not market to you We are a third
party travel fulfillment company We have not ever and will not ever market anything of ours as Free In the event the company you recieved our promotional offer from did, we would greatly appreciate a copy of any documentation that offers anything "Free" Our fax number is ***

Thank you for bringing this to our attention.Your check was reissued today It was sent out without a city, state, zip on the envelope the first time We know this does not matter in response, but it went out today correctly You should have in hand by NO LATER than Sept 25th
If you have not received it by then, please call us at ###-###-####

Thank you for bringing this to our attention
We sincerely apologize for the issue We have contacted the accounting office and have had your refund for $processed You should have this in hand by no later than 12/30/ If you have not received it by
that time, please contact us at ***